Customer Care, Customer Service Reprs, Tech Support

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Rashaan Thompson

Rashaan Thompson Agency Contractor

Expert WordPress Developer & Technical Support Engineer

Jamaica - Tests: 6 - Portfolio: 9

Welcome and thanks for visiting my Profile: https://www.upwork.com/users/~017a8a9eb922d8d11f I am a Web/App/Software developer with over 5 years of working with multiple programming languages, web scripts and CMS tools. Also I provide excellent Customer support/service to all clients and seek only to do my utmost best by exceeding targets and react quickly in doing so. I’m easy to get along with and I deliver work completed as expected and above expectation giving you responsive! feedback every step of the way. You won't be disappointed in hiring me to do the task required. Web Host | Server Experience: • Linux SSH configurations for SFTP • cPanel and WHM management • WP Engine, DigitalOcean, GoDaddy and Bluehost. Repository experience: • Github • Bitbucket • Visual studio online Customer Service Experience with CRMs and other communication tools: • Zendesk • Ticksy • Slack • Supportbee • Trello • 3CLogic Developer Skills: Website Development with: HTML, HTML5 CSS, CSS3, JavaScript, JQuery, SEO, PHP Content Management Systems • WordPress Development and Theme Customization! • Joomla • CakePHP • Magento • Drupal Coding with: Java, C, C++, C# Android App Development: Java native andriod Database & Web server Management: MySql, MSSQL, Linux Animation & Digital Graphic Skills using Toonboom, Gimp, PhotoShop. and other Computer skills with MS Office, Excel, Outlook and more. Thank you.

$11.00 /hr
2,997 hours

Jon W.

Jon W.

Technical Support Specialist/Help Desk

United States - Tests: 6

I have over 17 years training, experience, and a proven ability as a Tier 1-2 Technical Support Specialist and Help Desk Technician. This allows me to exceed your expectations when it comes to outstanding support and customer service. I’m ready to diagnose and repair Windows XP-Windows 10 and most Mac OS systems. My experience ranges from replying to customer email to hands-on computer repair. There is no computer issue that can’t be resolved. Where I stand apart from the others is my ability to do so in a professional and timely manner.

$22.22 /hr
7,433 hours

Bernard Astillero

Bernard Astillero

ECommerce Web Designer, Developer and Photoshop Expert

Philippines - Tests: 2 - Portfolio: 2

Over the last 8 years, my work experiences cover a wide variety of areas such as ecommerce web design and development (Volusion, 3dCart, ChannelAdvisor, etc), Photoshop, internet research, software development and technical support. My core competency lies in complete end to end management of ecommerce websites, which includes product and content management. Technically Expert, Professionally Creative. Experienced IT Professional and graphic designer. I utilize my skills and abilities in the Industry that I apply while being resourceful, innovative and flexible. I am now seeking opportunities to enhance my abilities more, learn new things and become an asset to your organizations.

$20.00 /hr
7,182 hours

Divyaprakash K.

Divyaprakash K.

MCSE, Cloud Engineer - Office 365 Migrations,ADFS,Azure,Windows Server

India - Tests: 8 - Portfolio: 2

Migrated Thousands of Mailboxes to Office 365 (Single Sign-on) SSO with Azure AD (Office365) Deployment and Support of - - Microsoft Office 365 Microsoft Online Portal Custom Domain Setup Directory Synchronization Soft-Matching for Office 365 to local users Bulk Licenses Assignment Custom solutions and support Office 365 Users SSO with AD FS Web Application Proxy Mailbox Migration from Exchange to Office 365 Exchange Hybrid Deployment Configuration .PST Migrations Assistance with SSL Certificates Lync Hybrid Deployment Configuration Move Lync Users from Lync Server to Office 365 - Windows PowerShell Scripting Automating Processes through PowerShell Scripts Task Scheduler Scripts 50+ scripts developed for AD and Office 365 - Microsoft Azure Infrastructure as a Service Cloud Service, Virtual Machines, Virtual Networks Azure Site-to-Site Connectivity Azure Online Backup Local VM migration to Azure VM AD, AD FS, WAP and Exchange in Azure VM Azure Active Directory Synchronization - Windows Server Deep understanding of 2008 R2, 2012 R2 Active Directory Domain Services Users and Computers Federation Services Domains and Trust Sites and Services Certificate Services ADSI Edit for Attribute Management Exchange Server 2010, 2013 DNS, DHCP, WDS, RDS Hyper-V Internet Information Services 7, 8 - Windows Desktop Windows Vista, 7, 8.1, 10 Office Pro Plus Outlook Profile Setup .PST Backup and Restore Windows Backup and Restore OS Optimization Antivirus Protection

Groups: Microsoft Certified Professionals

$27.78 /hr
292 hours

Jingle L.

Jingle L.

Web Developer

Philippines - Tests: 4

I am time-conscious and results-oriented. I offered excellent work at a reasonable cost, I am punctual at each step of the process, trustworthy, reliable, and is consistently presenting innovative ideas for implementation. I worked as Web Developer since I started working online. Skills includes: - data entry (transcriptions audio/video to word, creating powerpoints), - customer support service - website creation using wordpress (from domain set up, cpanel to installation, set up forwarding emails, etc) - graphics designing - email marketing set up (Autoresponder such as IS, aweber, getResponse, mailchimp)

$7.00 /hr
6,668 hours

John P.

John P.

Business Finance Consultant

United States - Tests: 8 - Portfolio: 1

My unique approach to financial management is designed to reveal both insights and opportunities. Building upon a background of National Account Management, Commercial Banking, Brokerage Services, and Senior-Level Financial Consulting, I draw upon a wealth of practical, first-hand experience to benefit clients in the ways that matter most: A broad-based understanding of business finance that achieves defined, sustainable goals. A common theme linking disparate industries at different stages of development and maturity comes courtesy of an understanding of the flow of every dollar, from sales to expense to operating income. Examined through a lens that is customized for every client and each business, and reflects their unique challenges and competitive advantages. The result is what I call Functional Financial Management. It’s not merely the numbers, but the story inside the numbers. Customized, relevant, and with a practical utility that can be nothing short of game-changing. These are also the hallmarks of financial management guidance provided through Business Expedition Partners, the financial consulting firm I founded to offer clients around the world specialized financial consulting. From start-ups to mature companies, it is an honest, hard-working, unrelenting attention to detail that delivers results exceeding expectations. Top 5% Odesk Contractor!

$78.00 /hr
3,542 hours

Maribeth Villon

Maribeth Villon

Team Manager/Proofreader

Philippines - Tests: 9

Over the past two (2) years, I've handled a team of proofreaders and website curators. This team consists of 17 members, who are performing various tasks that basically involve data entry and post editing. As a team leader, my tasks are as follows: - give reviews/feedback of my members' work - conduct monthly meetings with the team via Google Hangout or Skype - create month-end and quarterly review reports - make weekly updates and 5/15 reports to the management team - guide the members towards the accomplishment of various special projects for the company My stint as a team manager has honed my skills: leadership, communication and interpersonal (albeit virtual). I can make things happen! :) P.S. More information about my current job will only be disclosed in a formal interview.

$5.56 /hr
3,704 hours

Racquel Panzo

Racquel Panzo

Web Analyst

Philippines - Tests: 2

A responsible and humble person. I'm also a hardworking professional and I'm willing to learn and ready for long term challenges. Two years experience as a web analyst. My duty as a web analyst includes - URL History Examination - Web Classification - Network and Internet potential threats - Effective Network Policy - Security Protection (Spam, Compromised and links to Malware, Phising and Fraud, Virus and Spyware)

$3.33 /hr
7,298 hours

Baby Gemma P Turaray

Baby Gemma P Turaray

Telemarketer/Appointment setter/Backoffice admin/CSR/Data entry expert

Philippines - Tests: 2 - Portfolio: 5

1. I graduated with a master of degree in Bachelor of Science in Computer Engineering. 2. I was immediately hired by the company where my skills in speed typing was practiced. I have a speed of 60 words per minute. I am good in proofreading and editing files or manuscripts based on different format as assigned by the client. I became a quality controller and eventually, got promoted as a supervisor 3. I have worked as a customer service representative in BPO industries. My job was to process and activate credit cards for customers. 4. Again, a customer service representative dealing with tax return. My work was to set up an appointment to the customers who wanted to file their tax return in the office and be able to answer their questions regarding their tax refund. Few years later, I became a team manager. I handled 19 consultants in my account. Though they were only 19 consultants, but it was a tough job. My role was to monitor their calls everyday and make sure that they gave correct information to the customers, monitored their performance and helped them meet their metrics and hit the service level. I provided coachings every week to help them improve their performances and be aligned with product knowledge. 5. Moving forward, I had worked as a telemarketer/ appointment setter for merchant services. My job was to contact business owners and private individuals to promote products/services and how they could save money for other business needs. I also worked in Health care services as a telemarketer/telesales. My job was to contact diabetic patients and promote our medical supplies. 6. I also worked as a data entry task and web researching. Calling businesses and gather some details on their business operation. In addition, i gathered information with the help of google sites and enter some important details about their company's description, categories and services. 7. I also worked as a customer service appointment setter to renters looking for an apartment around NYC. I was in-charge of providing them rental listings /setting them appointment to landlords. 8. Recently, I had worked as a back office admin in one of the top best school suppliers in Australia. My task were to enter sales orders, sending invoices, emailing customers, email harvesting, doing reports, bank reconciling and other task assigned by my managers. My Main objective is to prove myself here in odesk and to other outsourcing industries and be able to get the trust of my employers because of my dedication, knowledge, hard work, honesty and efficiency. . I have always enjoyed the absolute trust by my managers whom I have worked with and this professional integrity is something I personally take pride with.

$5.56 /hr
1,063 hours

Walter David

Walter David

Virtual Assistant | Photo Editor | Logo Designer | Web Researcher

Philippines - Tests: 4 - Portfolio: 13

To prove my consistency in giving reliable and satisfactory service to any kind of work I make for my clients. As an independent contractor on Odesk, I aim to establish a career in the job categories I have chosen, where I know all my skills and capabilities can be more appreciated, efficiently used and be well credited for. As my mission is to become a successful freelancer, I keep on honing and improving my creativity and other abilities to be able to meet or even exceed employer’s expectation. It has always been my passion to bring adequate and above-standard performance. Thus I endeavor to excel in every craft that I choose to develop to make me an asset in any organization I work for. - I’ve been designing and conceptualizing logos and print designs for basketball wear since 2005; also into drawing & sketching, skills that I would love to share in the field of graphic designing. - Also gained the fundamental knowledge in the field of data entry, SMM, and SEO. - Competent in Adobe Photoshop CS6…M.O. Word…Basic knowledge in M.O. Excel… If you're searching for a fast learner, keen to details, reliable and dedicated worker, you are definitely looking at the right profile.

$4.44 /hr
1,046 hours