Customer Care, Customer Service Reprs, Tech Support

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Edver Gian Gacutan

Edver Gian Gacutan

Customer Service Representative

Philippines - Tests: 1

I am Edver Gian Gacutan, I'm 24 years old and currently residing in Baguio City Philippines. I majored in Bachelor of Science in Commerce in Hotel and Restaurant Management. I worked as a customer service representative for AT&T for 2 years and I was their top agent for couple of months after that I went to DISH for a year. Over the last 3 years, my work as customer service representative has allowed me to cultivate this quality through many different experiences. Specifically, I became a top agent for both of the 2 company that I went to by providing the best customer service and building a friendly relationship to my customers as well as meeting all the metrics of my team. People who know me best say that I’m a very talented person, sociable and unpredictable. I’m an easy going person that works well with everyone. I enjoy being around different types of people and I like to always challenge myself to improve at everything I do."I’ve always liked being balanced. When I work, I want to work hard. And outside of work, I like to engage in my personal activities such as listening to music while reading some interesting books and going out with my friends and having a great day together. In addition to those interests and passions, my professional life is a huge part of who I am, so I'd like to talk a bit about some of the strengths which I would bring to this job. Some of my strengths include leadership, logical thinking, persuasive, providing exceptional customer service, building rapport towards the customer and providing the best answers that they need.

$4.00 /hr
39 hours

Farah Mia

Farah Mia

Customer Service Associate

Philippines - Tests: 2

There is no worst job in the world if you put your heart into it. Related to that is the concept of happiness in every profession where one's soul is happy, not one job is tiring. Writing has always been my passion that is why I never hesitated to take and to finish my bachelors at the University of the Philippines, College of Arts and Letters. The years spent reading countless numbers of literary pieces and prose have made me become who I am today. My decade of experience with corporate lawyers also contributed more to my writing experience.

$4.32 /hr
743 hours

Silvia D.

Silvia D.

Translation / Customer Service / Recruitment

Portugal - Tests: 12

Benvenuti! Stretch your legs under the desk and relax, for you have just found a candidate that can enrich your project with high commitment and creativity. I am a young professional in the area of customer service, with deep knowledge in Human Resources - Recruitment dept. At the moment, I am a Multilingual Recruiter and I am also completing my MAs in Cultural Anthropology in Portugal. I have several years of experience in the translating (English-Italian, Portuguese-Italian), which have provided me with intuition and sensibility for linguistic nuances and contexts. I consider myself a fast-learner with an eye for details, and I value honesty above all. Also, I have always worked and studied at the same time, and that has given me problem-solving skills and flexibility. So if you are seeking for quality and reliability, why not discussing further about a collaboration?

$8.00 /hr
0 hours

Cherrie Amor Castillo

Cherrie Amor Castillo

Office Manager/Customer Service Manager

Philippines

Over 8 Years experience as a Business Support Manager in a Contact Center /BPO out of Manila, Philippines  Oversee the daily operation of Business Support Team, Sales Team and US clients.  Managing the day-to-day support of US clients by providing the best possible service via phone, email, or chat.  Provides technical support on the Calling card Platform and CRM issues of our US clients.  Responsible for acquiring and client care of our US clients.  Provides basic product training, CRM access, rate product and commission to Sales Team  and US clients.  Resolves escalated issues from Business Support Team, Sales Team and US Clients.  Provides regular update and reports to the Assistant General Manager and the President .  Responsible for the rate product formulation and implementation.  Responsible for the management and implementation of Win back, Email and SMS Campaigns.  Experience working with different ethnicity for more than 8 years.  EMPLOYEE OF THE YEAR (2006)  RECEIVED LOYALTY RECOGNITION

$7.00 /hr
0 hours

Frederike Gross

Frederike Gross

Multilingual Management Assistant is looking for new challenges

Finland - Tests: 4

In December 2015 I graduated from HAAGA-HELIA UAS, with a Bachelor Degree in Business Administration. During this Degree Programme for Multilingual Management Assistants, I specialized in HR and Marketing. I fluently speak German (native) and English. I have a basic knowledge of French and Finnish.

$11.00 /hr
897 hours

Vivek Bhatia

Vivek Bhatia

Data Entry, Internet Research, Network and PC Troubleshooting

India - Tests: 2 - Portfolio: 2

I am working in IT Industry from last 10 years and i have worked on different project like web research, data entry, computer and network troubleshooting. I believe in excellence, high quality and always on time service to clients. My Skills are Web Research, Typing, Data-Collection, Data-Analysis, Google Docs, Pdf to Word, Image Filtering, Network and Computer troubleshooting. I assure you quality work with accuracy and on time Service.

$3.33 /hr
518 hours

Ian-Ru Chan

Ian-Ru Chan

Snippet Writer, Customer Service, Video Editor

Philippines - Tests: 3 - Portfolio: 5

With over 5 years of Customer Service experience (Customer Service, Retention, Finance, Quality Analyst and Technical Support Representative), and 2 years teaching English to Koreans abroad, it is my goal to provide topnotch service to my clients. I have an excellent PC as well as a stable internet connection. I am a great multi tasker and a fast learner. I have high attention to details and good time management skills. I have experience in the following tasks: - Live Chat, Phone and Email Support Representative - SEO-content writing - iContact, Aweber, MailChimp, Constant Contact - Email and Complaint Handling - Sony Vegas video editing, Adobe Photoshop - Data Entry, Audio Transcription

$4.50 /hr
1,700 hours

Elizabeth Lagrimas

Elizabeth Lagrimas

Project Manager / Account Manager / Customer Service Team Lead

Denmark - Tests: 4

I have over 7 years of Customer Service, Project Management and Account Management experience in one of the world's most valuable companies. Responsibilities range from customer satisfaction, leading small to medium sized multicultural teams, and process innovation to bring a "white glove" experience to customers. - Managed the overall performance of the Customer Relations team in terms of cost, quality and delivery of service. - Ensured all aspects of Service Level Agreements (SLA) are consistently met (CSAT, AHT, agent utilisation, etc.). - Led regular business reviews and other relationship management activities. - Participated in workforce planning activities in coordination with internal teams. - Supported selection and overall contact centre operations strategy. - Worked closely with various internal groups to understand business requirements, implement new processes and contribute to ongoing process improvements. I have vast experience with US/ Europe / Australia/ New Zealand / JAPAC markets and have successfully on-boarded major Service Provider accounts. I am able to come up with fresh, creative and effective ways of aligning business goals between the partner and the customers. Key responsibilities include: - Analysed and monitored key user and operational metrics to help drive improvements to product and support offerings. - Interpreted reports and callout to relevant stakeholders, took decisions/corrective actions on a timely manner. - Improved internal efficiency and customer satisfaction by proactively identifying opportunities and optimisation through automation or build new processes and tools. I have traveled extensively, both for business and personal purposes, and I find immense satisfaction in learning about different cultures and applying best practices from the industry to achieve great results.

$20.00 /hr
5 hours