Customer Care, Customer Service Reprs, Tech Support

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Zeeshan Haider

Zeeshan Haider

Customer Service / Administrative Manager

Pakistan - Tests: 4

With over 3 years of customer service experience, both online and over the phone, I have honed my skills to a level where I provide only the best services possible. I work smart, not hard and have always believed in thinking outside the box and going the extra mile when it comes to assisting customers/clients. I am tech savvy and a quick learner so coming to terms with new software and technologies is pretty easy for me. Hence, I have been involved in managing different administrative tasks in addition to my regular responsibilities throughout my professional career. My exceptional multitasking skills enable me to take on several responsibilities at the same time. I have a friendly, professional demeanor which helps me stay focused and calm even in pressure situations, thus enabling me to meet deadlines. The software I am currently proficient in include but are not limited to Microsoft Word, Microsoft Excel, Abode Acrobat and Kayako Desktop.

$8.00 /hr
57 hours

Farah Mia

Farah Mia

Customer Service Associate

Philippines - Tests: 2

There is no worst job in the world if you put your heart into it. Related to that is the concept of happiness in every profession where one's soul is happy, not one job is tiring. Writing has always been my passion that is why I never hesitated to take and to finish my bachelors at the University of the Philippines, College of Arts and Letters. The years spent reading countless numbers of literary pieces and prose have made me become who I am today. My decade of experience with corporate lawyers also contributed more to my writing experience.

$4.32 /hr
743 hours

Silvia D.

Silvia D.

Translation / Customer Service / Recruitment

Portugal - Tests: 12

Benvenuti! Stretch your legs under the desk and relax, for you have just found a candidate that can enrich your project with high commitment and creativity. I am a young professional in the area of customer service, with deep knowledge in Human Resources - Recruitment dept. At the moment, I am a Multilingual Recruiter and I am also completing my MAs in Cultural Anthropology in Portugal. I have several years of experience in the translating (English-Italian, Portuguese-Italian), which have provided me with intuition and sensibility for linguistic nuances and contexts. I consider myself a fast-learner with an eye for details, and I value honesty above all. Also, I have always worked and studied at the same time, and that has given me problem-solving skills and flexibility. So if you are seeking for quality and reliability, why not discussing further about a collaboration?

$8.00 /hr
0 hours

Jonathan Tabora

Jonathan Tabora

Experienced Customer Service Representative

Philippines

Full time customer service representative. Can work under pressure and can do multi tasking. Computer science graduate.

$7.00 /hr
0 hours

Mara Franchesca B.

Mara Franchesca B.

Customer Service/Researcher/Data Entry

United Arab Emirates - Tests: 12 - Portfolio: 2

After gaining experience Customer Service skills and experience in the last 4 years, I was able to gain the confidence of providing good service for my chosen work field. Previously, I handled a telecommunication account that specializes in mobile and data service and we are expected to provide good customer service experience and technical assistance for our customers. I was also tasked for email support to answer and help customers from general to technical queries. At present, I am employed to serve a financial account that handles general bank queries, disputes, cards services, appointment booking and sales. I still have a long road to take for this account as more queues will be added on my list in the coming months. I also have experience in transcribing, researching, news writing and field works during my course in college. My goal right now is to widen my horizons by learning new skills and gaining new experiences by performing new tasks that can help me acquire new knowledge as well.

$5.00 /hr
171 hours

Cherrie Amor Castillo

Cherrie Amor Castillo

Office Manager/Customer Service Manager

Philippines

Over 8 Years experience as a Business Support Manager in a Contact Center /BPO out of Manila, Philippines  Oversee the daily operation of Business Support Team, Sales Team and US clients.  Managing the day-to-day support of US clients by providing the best possible service via phone, email, or chat.  Provides technical support on the Calling card Platform and CRM issues of our US clients.  Responsible for acquiring and client care of our US clients.  Provides basic product training, CRM access, rate product and commission to Sales Team  and US clients.  Resolves escalated issues from Business Support Team, Sales Team and US Clients.  Provides regular update and reports to the Assistant General Manager and the President .  Responsible for the rate product formulation and implementation.  Responsible for the management and implementation of Win back, Email and SMS Campaigns.  Experience working with different ethnicity for more than 8 years.  EMPLOYEE OF THE YEAR (2006)  RECEIVED LOYALTY RECOGNITION

$7.00 /hr
0 hours

Frederike Gross

Frederike Gross

Multilingual Management Assistant is looking for new challenges

Finland - Tests: 4

In December 2015 I graduated from HAAGA-HELIA UAS, with a Bachelor Degree in Business Administration. During this Degree Programme for Multilingual Management Assistants, I specialized in HR and Marketing. I fluently speak German (native) and English. I have a basic knowledge of French and Finnish.

$10.00 /hr
897 hours

Md.Shahadat Zaman

Md.Shahadat Zaman

Expert in Web research, Blog Research, Linkedin and Lead generation

Bangladesh - Tests: 8 - Portfolio: 2

I am a 100% full-time oDesk Freelancer with a diverse background in Web research, Lead generation, Marketing and Personal Assistant with the ability to effectively communicate with all levels of personnel. Is also an expert in Microsoft Excel Applications, Google Docs and Various Administrative tasks. I am a committed, reliable self-starter able to work with minimal supervision. My aim is always to deliver high-quality services on-time and to build long-lasting relationship with clients. I have a very keen eye for details and has the ability to perform multiple tasks effectively and efficiently. I strongly believe that oDesk is the master place to spread out my Skills & Experience. Why should I be selected and hired? == Expert in LinkedIn Research. Have access on LinkedIn Premium Account. == Excellent Oral and Written Communication Skills. == Entrepreneurial Self-Starter. == Hard-Working and Dedicated Professional Freelancer. == Highly Analytical Decision-Maker with Exceptional Organizational Abilities. == Self Motivated, Creative and Problem-Solver. == Enthusiastic Learner who Quickly understand, learn Concepts and Technical Skills. I am EXPERT in those fields:-- - Web Research - Web Scraping - Data Entry - LinkedIn, - Pinterest - Dropbox - Photobucket - Lead Generation - Data Collection - Personal Assistant - Social Media Marketing I am very much Experienced in using following Applications and Software: ***** Microsoft Excel. ***** Microsoft Word. *****Google Spreadsheet. *****Google Documents. ***** LinkedIn. ***** Jigsaw. ***** Lead411. ***** Zoom Info. ***** Salesforce *****Team viewer. ***** Skype. ***** MultiSkype Launcher. *****G mail. *****Dropbox. ***** Facebook. ***** Twitter. ***** Adobe Reader

$5.56 /hr
68 hours

Manoj Singh B.

Manoj Singh B.

Expert Medical Biller/Customer Service Specialist

India - Tests: 6 - Portfolio: 13

An Upwork Professional who intends an excellent service and produces quality results in a timely manner,so I can make a positive contribution to my employer. I derive satisfaction from listening to Clients queries and providing an effective solution either by live chat, email, ticket or phone support. I have worked with many international organizations helping them with customer support/Back office Support.Considering myself to be an excellent customer relationship manager. With me you don't just hire a service; you hire results, professionalism and accuracy. What makes me unique is my ability to learn and communicate effectively. As a Medical Billing Expert/Customer Support Expert with superb capability in typing skills, paying great attention to details & follow the instructions carefully. I am hardworking, fast learner, organized, dependable person with an outstanding English communication skill. Finding work at Upwork is a challenging but a rewarding experience. I have extensive experience in Medical Billing (over 13 years using various different systems)/Customer Support and a Certified HIPAA Professional.Friendly, loyal, and dedicated individual who has an ambition to succeed in any given environment. I am an avid and quick learner, and am always up to a challenge whatever the situation. I get along well with others, self motivated and work efficiently on my own and seeking a Remote/PRN/Part Time Position. Have Experience in US medical billing for Government Aided Hospitals,Clinics,Telemedicine and Hospitals 1.Managed Hospital Billing for providers and there Appointment Scheduler(www.nimbleschedule.com), Charges & Pharmacy Department besides performing Demographics, Charges,Payments,Clearing House Rejections, & Denials for NHSI California, Pharmacy and Dental Billing. 2. Manage Charges & Payment, Hospital/ Long Term Care/ Outpatient Billing for Providers and Denials for mental group California, Arizona, Michigan, Montana, Pennsylvania, Arkansas, New York Working for providers providing Telemedicine from different states. 3. Also Worked for clients doing Internal Medicine, Gastro, Physical Therapy. I have worked on full RCM cycle in the last 13 years from the given below 1.Demographics Entry (a)Insurance Eligibility and verification of patient’s health benefits from insurance carrier’s website and through Phone. (b)Create appointments on scheduler while receiving patient calls 2.Patient Demographic Entry,Payment Posting 3.Charge Posting 4.Claim Submission(Primary & Secondary Insurance) 5.Rejection Reports 6.Basic coding 7.Authorization 8.Insurance Verification 9.Account Receivable (a)Accounts receivable analysis with corrective and preventive actions and decision making for Collections. (b)- Strong claims follow up on denials from insurances like Workers Comp, Medicare, Medicaid, BCBS Semi Government, Managed care and Commercial Insurances (Aetna, BCBS, Cigna, UHC, Oxford etc...) 10.Patient Calling With work experience on the following PMS and EMR Software 1. Kareo 2. Eclinical Works 3. Mdsynergy 4. Next Gen 5.Companion Practice Management 6. Medical Manager 7. Zirmed 8. AdvanceMD 9. GE Centricity 10. Office Ally 11. MediSoft Clearing House: 1.Gatewayedi 2.Officeally 3.Emdeon Office Specialties 1.General Practice 2. Asthama & Allergy 3.Endocrinology 4.Podiatry 5.Plastic Surgery 6.Cardiology 7.Internal Medicine 8.Pediatrics 9.Pain Management 10.Therapy (Physical, Occupational, Speech) Having Great experience in Client Collaboration Tools like 1. Gmail 2.Google Drive 3.Google Docs 4 Adobe PDF reader 5.Skype 6. Team Viewer,Logmein,Remote Desktop 7. Gotomeeting. 8. Skype Involved in Team Management with focus on optimum utilization of available resources, compliance to delivery schedules & other SLA parameters in addition to conducting training sessions and providing production reports to senior management based on requirements.Give the best I have to fulfill the task assigned. To continually grow, learn additional skills, and to gain experience in this ever-evolving technology.

$6.16 /hr
3,470 hours