Customer Care, Customer Service Reprs, Tech Support

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Ma. Anthea Mercado

Ma. Anthea Mercado Agency Contractor

Customer Service Support Representative

Philippines - Tests: 7

I am Professional Customer Service Support Representative by heart and a licensed Nurse as well. I've worked in the BPO/Call Center Industry for almost 5 years. I was taking inbound calls from US based customers and retailers wherein I was able to utilize my skills in order processing, product inquiries, service enrollments, upgrades and online purchases. I was promoted as a technical support agent and after a few months I became a level three support agent (Executive Resolutions Department) handling ticket escalations, refunds and compensation ensuring customer satisfaction and retention. My goal is to showcase my superb customer service skills with you and contribute to your growth and success. I am highly motivated and learns quick.

Groups: Pro Customer Service

$5.56 /hr
2 hours

Lameka Jackson

Lameka Jackson Agency Contractor

Customer Service Consultant

United States - Tests: 3

I am owner and operated of Six Twenty One Consulting Group LLC a customer service and public relations firms. Our motto is "You Create and We Communicate". SERVICE – DRIVEN CUSTOMER SERVICE PROFESSIONAL Quality/customer service focus to achieve organizational success; strong leadership skills PROFESSIONAL SUMMARY Achieved customer service and quality goals, positively impacting business performance. Provided successful swift resolution to customer complaints, ultimately repairing trust and winning loyalty.

$4.00 /hr
0 hours

Jean A.

Jean A.

Customer Service Associate

Philippines - Tests: 8

**Highly organized and proficient in working as a team **Work efficiently in a fast paced environment, ability to multi task and meet deadlines **Personable and sensitive toward others in a working environment

$4.44 /hr
10,483 hours

juan deoleo

juan deoleo

customer service Rep.

Dominican Republic

fast learner and up for challenging ,I accomplish high school and ready to learn more in life . life is great.

$40.00 /hr
10 hours

Jenelyn C.

Jenelyn C.

Customer Service, Administrative Assistant

Philippines - Tests: 9

* 5 years experience in Customer Service * Excellent in Verbal and Written English * Customer-service oriented * Strong problem-solving skills * Self-motivated * Responsible * Quick Learner * Efficient * Reliable * High attention to details * Willing to learn new things * Passion for excellence

$4.00 /hr
1,230 hours

Pedro D.

Pedro D.

Customer Service Agent

Portugal - Tests: 2

I have worked in customer service supporting our clients about payments. My function was to issue invoices. Have worked in Telesales too, selling communication produts and services as tv, internet and mobile phones. Also have worked doing interviews about satisfaction of our clientes with us. About my skills, I have good knowledge of microsoft office as excel, FrontPage, word, PowerPoint. Also can work with several different programs in the computer as sfa, osga, crm. Also have skills in accounting and Java.

$8.00 /hr
0 hours

Matthew Swindells

Matthew Swindells

Transcriptionist / Customer Service

Canada - Tests: 2 - Portfolio: 1

My name is Matthew Swindells, and I primarily do Transcription work here on Odesk. I type at 85 words per minute, and am skilled with computers and technology in general. I can generally complete one audio hour of transcription in 4 hours, including time for editing and proofreading. I do all the work myself, which means I do not use voice recognition software to rush through it as some (who may charge much less) do. I personally listen to the audio recordings and type it out myself. This obviously results in a much higher quality transcript. I can also work as an ESL teacher. I have been teaching different subjects for more than 5 years now, although i have done this on a volunteer basis (which I continue to do to this day). I speak English as my first language and have also learned Spanish as my second language. I am in the process of learning two more languages, so i am well acquainted with the challenges of learning a new language as well as various teaching methods. Also, I have several years experience in the hospitality industry and as such I am good at customer service. I am good at explaining services if necessary to help customers understand a product or service, as well as answering questions. I am also a very patient person who can keep his composure under pressure and this helps me to deal with complaints or negative comments from customers, even if they might be upset or otherwise in an emotional state.

$10.00 /hr
0 hours

Christy Gutierrez

Christy Gutierrez

Customer Service Rep

United States - Tests: 4 - Portfolio: 1

My whole working career, (12+ years), has been in customer service one way or another. I have experience working face to face with customers, as well as communication and customer service via the telephone and email. I have expanded my knowledge by taking an interpersonal communications class to help enhance my career as a customer service representative. I also have many useful office skills that I could utilize in order to optimize my work.

$14.44 /hr
8 hours