Customer Care, Customer Service Reprs, Tech Support

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  1. Reynaldo Jr Soriano

    Reynaldo Jr Soriano

    Customer Service Superstar and Team Lead

    Philippines - Tests: 9 - Portfolio: 4

    I am an award-winning client support specialist who have 11 years of customer service experience, including managing a team of client support advocates for Thumbtack, Inc. In 2008, I was awarded by 24/7 Customer and Optus as the first agent to meet the required average handling time (AHT) and for consistently achieving the lowest AHT in the team (see my portfolio). I am also enthusiastic and passionate about creative ways to delight customers. I had the opportunities to work for big companies, such as IBM Daksh, 24/7 Customer, and Teletech, as a Customer Service Specialist and Technical Support Expert, where I honed my communication skills and developed a high level of problem solving skills. I also worked face-to-face with customers for three years as a Service Crew and Store Marketing Assistant at Jollibee, where I learned about marketing focusing on upselling. I'm presently working for Upwork as part of their Marketplace Experience Team, which is a specialized customer services team aimed at increasing customer loyalty and retention. I am very familiar with Zendesk, Desk, Velaro, and Google Applications (document, calendar, and spreadsheet). I believe that in order to make yourself happy, you need to make others happy first. I enjoy helping businesses to reach greater levels of success and will do “whatever it takes” to ensure a positive result. Please check out my profile to know more about my work experience. If you think my skill sets match what you are looking for, kindly invite me to apply to your job. I am currently available for a part-time senior customer service representative role (up to 10 hours per week). Thank you.

    Groups: Pro Customer Service

    $16.67 /hr
    11,904 hours
    5.00
  2. Aidyl Rose Saulo

    Aidyl Rose Saulo

    Experienced Customer Service Representative/ Online ESL Teacher

    Philippines - Tests: 2

    • Good communicator • Proficient in MS Office Applications and Internet Operation • Result oriented, organized and requires minimal supervision • Adept in building good rapport with company management and customers • Flexible and learns fast in acquiring skills necessary for the job • Punctual • Delivers business strategies while developing a motivated and high performing team

    $6.00 /hr
    1,813 hours
    5.00
  3. Aileen A.

    Aileen A.

    Customer Service Specialist, Lead Support and VA

    Philippines - Tests: 11

    To assume a position where I can use my out most capability and skills to contribute to the goals of the company I am working for and at the same time gain additional knowledge and experience for self development. Have Technical Support and Customer Service Experiences. Inbound and Sup Calls, Email Response and Chat. Handled Guests Relations as Front Desk Clerk.

    $7.00 /hr
    8,566 hours
    4.62
  4. Petar Kogoj

    Petar Kogoj

    web research,data entry,customer service

    Macedonia - Tests: 2 - Portfolio: 1

    More than 10 years of experience as professional athlete and coach.Extended knowledge in sports tactics,training and nutrition.Big part of my responsibilities as a Sport Complex Supervisor was research and analysis so i can meet the client needs as asked and on schedule.I will complete every web research,data entry and customer service thoroughly and on time with constant communication with the customer. I will be happy to provide recommendation letters or any kind further information about me or my past experience.

    $6.00 /hr
    624 hours
    5.00
  5. Mary Potter

    Mary Potter

    Data Entry Virtual Assistant Customer Service

    United States - Tests: 2

    I am a very outgoing person. I have great communication skills, am very motivated, a fast and efficient worker, as well as very detail oriented. Customer satisfaction are my top priority, I work hard to meet and exceed customer expectations. I have 25 plus years of experience in manufacturing, management and customer service. I am hardworking and a fast learner. Experienced with microsoft word and excel. I feel that I would be a great fit for your company.

    $14.44 /hr
    260 hours
    4.75
  6. Lexzelle N.

    Lexzelle N.

    Excellent Customer Service Representative (Email/Chat Support)

    Philippines - Tests: 2

    If you are looking for an expert Chat/Email Support representative, you can definitely count on me.. I have worked with one of the top call centers (BPO) in the Philippines for which the client is an international (U.S) cable company (Comcast). Work Experience: - Customer service rep (Chat/Email) - Team Leader - Data Entry - Troubleshooting - Account registration / Password resets - Billing - Upgrade / downgrade services - Process order and shipment - Process online payment - Schedule appointment - Retention Qualities: ***Proficient in English ***Reliable ***Dedicated to work ***values Integrity ***has fast and reliable internet connection at home ***40-45 wpm typing speed with 98 - 100% accuracy ***Adheres to agreed schedule

    $9.44 /hr
    4,341 hours
    5.00
  7. Suzanne Peterson

    Suzanne Peterson

    Adminstrative, Customer Service and Writing Pro

    United States - Tests: 3

    I am a part-time librarian with more than 13 years experience in customer service, administrative assistance, and technical writing. As a librarian I am better than Google at finding you the information you need on any subject! I have professional experience creating resumes as well as stellar written correspondence. I am willing to take on any data entry, customer service, research and writing tasks.

    $11.11 /hr
    779 hours
    5.00
  8. Jenny Timbol

    Jenny Timbol Agency Contractor

    Experienced Customer Service Rep, Sales/Appointment Setter

    Philippines

    I started working in a BPO Industry in 2003 as a customer service representative. 'been with Hinduja Multimedia for 5 years. Based on the feedbacks of the customers that i dealt with, they were really satisfied and got high scores for my CSAT That is why the company kept me for such a long period of time. I've had sales, collections background and I was able to meet more than my target each week or in a month as I must say. I have also handled Australian accounts such as Charity/Foundation and Appointment Setting. In all the fields that I have been to, I am proud to say that I was a top performer for several months, and molded to be really effective.

    Associated with: VWPMA Business Development II

    $4.50 /hr
    178 hours
    5.00
  9. Laurence dan B.

    Laurence dan B. Agency Contractor

    Email Handling,Customer Service, collections, mangement, training,

    Philippines - Tests: 5

    I have been in customer service for 10 years. I started in 2002 and my experience, played a vital role on my goal. I was a part of the Training team, a Manager and a Customer Support Representatve. I understand the vital role of training the agents in any operations of a business. This is what I have taken part in the years I have been in the business. To know what you can about what you support and to always go an extra mile for the customer.

    Associated with: TRISIS Contact Solutions

    $12.22 /hr
    722 hours
    4.60
  10. NORIS GRACEY

    NORIS GRACEY

    VIRTUAL ASSISTANT, TRANSLATOR, CUSTOMER SERVICE, DATA ENTRY

    Panama - Tests: 1

    A very useful and trusty professional woman, who have been working in different roles, therefore I have the required experience in dealing with customers in all fields (customer service, sales, lead generation, collections), real estate, property management, translations, tourism, manager´s assistant, finance, budgeting, data entry. Im looking to take on new challenges to gain experience in other areas, providing my employer with quality work, exceeding expectations in all delegated tasks.

    $6.67 /hr
    223 hours
    5.00