Customer Care, Customer Service Reprs, Tech Support

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jane diloy

jane diloy Agency Contractor

Data Entry/Web Researcher/Emailing Handling Response/Admin Assistant

Philippines - Tests: 4

I work as a freelancer for more that 3 years and I can say that I my skills and my knowledge is capable in any job because of my past experience. I can dedicate my time to work for a contract that assign to me. I have experience in executive-level administrative support and customer relations. Dedicated administrative support professional with 3 years providing outstanding support to senior executives. Familiar with MS Word, Excel, InDesign, and Internet applications; able to learn new programs. Skilled in research, analyzing data, writing, and editing. Adept at managing multiple projects simultaneously while maintaining composure and a sense of humor. Detail-oriented, accurate, and dependable, with an uncompromising work ethic. An active listener with strong interpersonal skills. Strive to understand client needs and provide exceptional results.

Associated with: WeTalk International Agency

93% Job Success
$3.00 /hr
5,973 hours

Rachel Reyes

Rachel Reyes Agency Contractor

Data Professional/Researcher/ IT Professional

Philippines - Tests: 9

In the last 7 years, I have worked as a Technical Support Representative 2 and as a Financial Support Analyst. I am responsible in giving resolution for any computer hardware problems and basic software issues over the phone in a step by step manner and process computer and parts replacement and online tracking of dispatches and provides customers solution regarding their inquiries about payments made over the phone or by customers e-mail, respectively. I am concise in giving step by step instructions that any type customers could easily follow and understand and I am aiming for opportunities to broaden my knowledge and experience in handling a good customer service. I am also proficient In MS Windows platforms and MS office.

Associated with: Yatta!, Online Global Solutions Agency

$5.56 /hr
52 hours

Katrina R.

Katrina R. Agency Contractor

BPO Professional

Philippines - Tests: 3

BPO professional who has been in the industry for 13 years. Main focus is sales and telemarketing and customer service. Managed BPO projects for the most part of my career. Expertise include but not limited to Sales Production, People Management, Project Management, Business Development, Marketing and Outsourcing, Hiring and Training and Development.

Associated with: Alpha Call Outsourcing Solutions

$7.78 /hr
495 hours

Megan K.

Megan K. Agency Contractor

Expert Online Research, Fact Checking, Admin Support & Marketing

South Africa - Tests: 12

Over the past 20 years I have worked in sales & marketing at management and floor level in various industries including product & services industries . I have also trained in the hospitality industry and worked in the entertainment industry. Over the past 5 years I have improved on my skills by working online doing web research, database/list building, fact checking, marketing and various other admin and general office support projects. I consider myself to be a master "googler" and pride myself in being able to find the correct information in the shortest space of time without compromising accuracy. I am diligent enough to work unsupervised and intelligent enough to take the initiative when required to do so.

Associated with: Megan Kelly & Associates

$11.11 /hr
522 hours

Sangeeta Pandey

Sangeeta Pandey Agency Contractor

Software Tester,Website Tester ,QA

India - Tests: 6 - Portfolio: 3

1)I am having 6 years of experience in Manual Testing ,Automation Testing and QA.(Black box testing) 2)I posses good understanding of software requirements and worked closely with developers to define test plans ,Design Test Cases, Create Test Scenarios, 3)Check / Review the Test Cases,Execute test suites manually, Identify test cases which could potentially detect critical flaws, 4)Setup and configure test environments, Develop document, and execute detailed test cases and test suites (build acceptance, functional, integration, regression, sanity, etc.I also handle support for US clients, Australian Clients and UK client,which involves investigating the issues keep a proper follow up with the team members and give a quick resolution to the client.I also look after the complete satisfaction of the clients with the application. 5)Generated and write clear and concise defect reports, and validated bug fixes,Maintained comprehensive records on the tests conducted across products / platforms and,Performed Usability testing, 6) Performed Interface testing,Performed Compatibility testing,Prepared UAT test cases,Administers usability testing process and many more other works . 7)Experience in Testing Client/Server and Web Based applications on different domains. 8) Development of Test plans, Test cases, Test data. 9) Expertise in Execution of Test cases. 10)Can handle project as a Test manager as well as a tester. Experience in Functional Testing, Regression Testing, and User Acceptance Testing, Sanity Testing, Smoke Testing. 11)Experience in Defect management and bug Reporting . 12) Analytical skills, to critically evaluate the information gathered from multiple sources, reconcile conflicts, elaborate high-level information into details. 13)Creation of Standard Guidelines for User Interface Testing 14)Creatively think out of the box for the test development. 15) Working closely with the development teams to understand the impact of bug fixes, analyzing the test impact to help mitigate product/project risks. 16) Strong quality and test background. 17) Knowledge of Financial Domain. 18) Extensive Knowledge in Software Development Life Cycle (SDLC) and Software Test Life Cycle (STLC). 19) Verifying problem resolutions and maintaining test procedures. 20) Good problem solving skills. Flexible attitude. Good Analytic and Presentation Skills. 21) Dealing in all sorts of Web applications and banking applications. 22) Highly organized, with efficient time, task, and resource management. 23) Quick to learn, adjust, and adapt to new environments, processes and techniques. 24) Have experience in doing excellent documentation on business requirements. 25) Have knowledge of automated test tools ; Win Runner, QTP, and Test Director. 26) Have knowledge of ISO process implementation. 27)I am having excellent communication and presentation skills .Looking for opportunity where I can use my skill and give excellent output for the organisation for which I work .

Associated with: SeventeenCube

100% Job Success
$6.67 /hr
232 hours

Reggiemar R.

Reggiemar R. Agency Contractor

Highly experienced CSR/ QA and Client Care Specialist

Philippines - Tests: 4 - Portfolio: 1

Highly qualified and results-driven professional, demonstrating solid interpersonal, communication, and problem solving skills. Adept at providing exemplary customer service, mentoring other employees, and achieving all company goals and objectives. Energetic and goal-oriented with an impressive performance record and a well-rounded background in optimizing internal performance. Currently seeking a position which will utilize all skills, abilities, and areas of expertise which I had developed and acquired in the performance of my duties and key responsibilities. Polished, professional customer service rep offering: *5+ years of experience providing customer support in busy call center environments for public utility and insurance industry employers. *An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. *Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

Associated with: CJ Cloudagents and Solutions

$12.00 /hr
242 hours

Ghosa Cabiara

Ghosa Cabiara Agency Contractor

Experienced VA/PA, Tech Support Associate, Data entry,Data mining

Philippines - Tests: 6 - Portfolio: 5

a person who loves challenges, a perfectionist, a "go getter". I love learning new things and I take every job that I had seriously as I only focus on quality and client statisfaction. over the past 5 years of being a BPO agent I have handled different accounts such as Virtual Assistant, Customer Service Rep, Data Entry, Data mining, Collector, Sales Associate and Technical Support. Given my extensive career and accomplishments I am seeking for a good opportunity to offer my service to you or to your business and prove myself worthy of your trust.

Associated with: Expert Solution

78% Job Success
$4.44 /hr
265 hours

Ana Wiley

Ana Wiley Agency Contractor

Experienced Technical Support Representative / Product Trainer

Philippines - Tests: 4

I started in the BPO industry in 2011 as a technical support representative for a telco provider in the US, Six months into the account I was promoted to the post of Product Trainer. Later that year I transferred to an IT Help desk where I also started as a TSR. I was later promoted as Quality Analyst after five months. All in all I was part of the BPO industry for almost three years. I am a fast learner, able to adjust to any given situation and can work efficiently even without supervision.

Associated with: EJ Contact Solutions

$3.50 /hr
114 hours

Mubina Rahman

Mubina Rahman Agency Contractor

Virtual Asisstant/Project Manager/SMM/Research/Email/Data Entry

Bangladesh - Tests: 4 - Portfolio: 2

"Best workers are always keen to learn" I'm a fast learner and very detail oriented. Best fit for; - Virtual Assistance - Social Media Marketing - Research (Online) - Email Handling - Data Management - Project Management I'm energetic and work with strong ethics. A small try can make your best workers list Updated :)

Associated with: Vortex

81% Job Success
$3.48 /hr
115 hours

Razat Sharda

Razat Sharda Agency Contractor

Expert in Excel / Web Research, SEO & VA

India - Tests: 4 - Portfolio: 2

I am a hard-working, reliable, extremely well-organized, highly motivated, creative, and professional individual seeking to utilize my creative skills in Web Research, Lead Generation and Admin Assistant. I believe intensely in maintaining a strong work ethic and the importance of customer/client satisfaction. Always work very hard to fulfill the requirements of any projects. I am able to work fast and efficiently in order to meet specific deadlines. Honesty is the most sophisticated investment for me in my work or business and to ensure employers satisfaction with my services, by providing a high quality of work output on every tasks and delivered them on time.

Associated with: Razat Sharda, Web Creatures Ltd.

88% Job Success
$3.33 /hr
511 hours