Customer Care, Customer Service Reprs, Tech Support

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Edver Gian Gacutan

Edver Gian Gacutan

Customer Service Representative

Philippines - Tests: 1

I am Edver Gian Gacutan, I'm 24 years old and currently residing in Baguio City Philippines. I majored in Bachelor of Science in Commerce in Hotel and Restaurant Management. I worked as a customer service representative for AT&T for 2 years and I was their top agent for couple of months after that I went to DISH for a year. Over the last 3 years, my work as customer service representative has allowed me to cultivate this quality through many different experiences. Specifically, I became a top agent for both of the 2 company that I went to by providing the best customer service and building a friendly relationship to my customers as well as meeting all the metrics of my team. People who know me best say that I’m a very talented person, sociable and unpredictable. I’m an easy going person that works well with everyone. I enjoy being around different types of people and I like to always challenge myself to improve at everything I do."I’ve always liked being balanced. When I work, I want to work hard. And outside of work, I like to engage in my personal activities such as listening to music while reading some interesting books and going out with my friends and having a great day together. In addition to those interests and passions, my professional life is a huge part of who I am, so I'd like to talk a bit about some of the strengths which I would bring to this job. Some of my strengths include leadership, logical thinking, persuasive, providing exceptional customer service, building rapport towards the customer and providing the best answers that they need.

$4.00 /hr
39 hours

Farah Mia

Farah Mia

Customer Service Associate

Philippines - Tests: 2

There is no worst job in the world if you put your heart into it. Related to that is the concept of happiness in every profession where one's soul is happy, not one job is tiring. Writing has always been my passion that is why I never hesitated to take and to finish my bachelors at the University of the Philippines, College of Arts and Letters. The years spent reading countless numbers of literary pieces and prose have made me become who I am today. My decade of experience with corporate lawyers also contributed more to my writing experience.

$4.32 /hr
743 hours

Mara Franchesca B.

Mara Franchesca B.

Customer Service/Researcher/Data Entry

United Arab Emirates - Tests: 12 - Portfolio: 2

After gaining experience Customer Service skills and experience in the last 4 years, I was able to gain the confidence of providing good service for my chosen work field. Previously, I handled a telecommunication account that specializes in mobile and data service and we are expected to provide good customer service experience and technical assistance for our customers. I was also tasked for email support to answer and help customers from general to technical queries. At present, I am employed to serve a financial account that handles general bank queries, disputes, cards services, appointment booking and sales. I still have a long road to take for this account as more queues will be added on my list in the coming months. I also have experience in transcribing, researching, news writing and field works during my course in college. My goal right now is to widen my horizons by learning new skills and gaining new experiences by performing new tasks that can help me acquire new knowledge as well.

$5.00 /hr
171 hours

Frederike Gross

Frederike Gross

Multilingual Management Assistant is looking for new challenges

Finland - Tests: 4

In December 2015 I graduated from HAAGA-HELIA UAS, with a Bachelor Degree in Business Administration. During this Degree Programme for Multilingual Management Assistants, I specialized in HR and Marketing. I fluently speak German (native) and English. I have a basic knowledge of French and Finnish.

$10.00 /hr
897 hours

Vivek Bhatia

Vivek Bhatia

Data Entry, Internet Research, Network and PC Troubleshooting

India - Tests: 2 - Portfolio: 2

I am working in IT Industry from last 10 years and i have worked on different project like web research, data entry, computer and network troubleshooting. I believe in excellence, high quality and always on time service to clients. My Skills are Web Research, Typing, Data-Collection, Data-Analysis, Google Docs, Pdf to Word, Image Filtering, Network and Computer troubleshooting. I assure you quality work with accuracy and on time Service.

$3.33 /hr
518 hours

Ian-Ru Chan

Ian-Ru Chan

Snippet Writer, Customer Service, Video Editor

Philippines - Tests: 3 - Portfolio: 5

With over 5 years of Customer Service experience (Customer Service, Retention, Finance, Quality Analyst and Technical Support Representative), and 2 years teaching English to Koreans abroad, it is my goal to provide topnotch service to my clients. I have an excellent PC as well as a stable internet connection. I am a great multi tasker and a fast learner. I have high attention to details and good time management skills. I have experience in the following tasks: - Live Chat, Phone and Email Support Representative - SEO-content writing - iContact, Aweber, MailChimp, Constant Contact - Email and Complaint Handling - Sony Vegas video editing, Adobe Photoshop - Data Entry, Audio Transcription

$4.50 /hr
1,700 hours

Elizabeth Lagrimas

Elizabeth Lagrimas

Project Manager / Account Manager / Customer Service Team Lead

Denmark - Tests: 4

I have over 7 years of Customer Service, Project Management and Account Management experience in one of the world's most valuable companies. Responsibilities range from customer satisfaction, leading small to medium sized multicultural teams, and process innovation to bring a "white glove" experience to customers. - Managed the overall performance of the Customer Relations team in terms of cost, quality and delivery of service. - Ensured all aspects of Service Level Agreements (SLA) are consistently met (CSAT, AHT, agent utilisation, etc.). - Led regular business reviews and other relationship management activities. - Participated in workforce planning activities in coordination with internal teams. - Supported selection and overall contact centre operations strategy. - Worked closely with various internal groups to understand business requirements, implement new processes and contribute to ongoing process improvements. I have vast experience with US/ Europe / Australia/ New Zealand / JAPAC markets and have successfully on-boarded major Service Provider accounts. I am able to come up with fresh, creative and effective ways of aligning business goals between the partner and the customers. Key responsibilities include: - Analysed and monitored key user and operational metrics to help drive improvements to product and support offerings. - Interpreted reports and callout to relevant stakeholders, took decisions/corrective actions on a timely manner. - Improved internal efficiency and customer satisfaction by proactively identifying opportunities and optimisation through automation or build new processes and tools. I have traveled extensively, both for business and personal purposes, and I find immense satisfaction in learning about different cultures and applying best practices from the industry to achieve great results.

Groups: Customer Service Professionals

$20.00 /hr
5 hours

Laiza A.

Laiza A.

Business Development, B2B Sales, Customer Service, Admin, Training

Philippines - Tests: 8

I am a multiskilled professional who has various experience in sales, customer service, administration and business development. I have worked in the toughest and competitive market in both the Philippines and in the United Arab Emirates. Client satisfaction and quality work are my top priorities.

$6.00 /hr
13 hours

Yazmin Lois Lee

Yazmin Lois Lee

Customer Service Representative, Data Entry, Call Center Agent

Philippines - Tests: 4

10 years experience in Customer Service; providing world class Customer Satisfaction! 4-year Call Center experience Experienced in Email Handling, Web Research, and Data Entry Advanced in Word, Excel, and Google Docs Detailed and Types 40-45 Words Per Minute E-commerce seller

$3.33 /hr
2 hours