Customer Care, Customer Service Reprs, Tech Support

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Florendo Jr. Ildefonso

Florendo Jr. Ildefonso Agency Contractor

Team Coach Customer Service Representative

Philippines - Tests: 2

Thank you for viewing my profile! I am a competitive customer service representative and Team leader with more than 10 years experience. I worked in some prestigious call center companies in Philippines. I handled american and canadian companies. Few ACCOUNTS that I worked with were, Sykes, Expedia, hotels.com, Dell USA, Telus, TSYS-Rushcard. With my 10 year experience, I learned to deal with irate customers, work under extensive pressure, and handle major customer complaints. I started as a customer service representative and promoted as quality assurance representative and eventually as a team leader. With my dedication to work I received awards. Getting high scores on my customer satisfaction survey, having complete attendance and perfect scores on my QA made me as the "Best Agent and Team Leader of the Year". With my experience and interest in Customer Service, I am confident that I can provide world class customer service. I excel at working under tight deadlines with high expectations. I possess the self discipline and time MANAGEMENT skills necessary to have served as a successful employee for the past 10 years. I have extensive experience in customer service, sales, team management,Reservation and Financial field. Expertise: Basic Admin Skills Data Entry Typing Customer Service Email Handling Call handling Technical Support Sales Phone Survey

$5.56 /hr
1,204 hours

Tyler Martindale

Tyler Martindale Agency Contractor

Technical Writer/ Information Architect/Project Manager

United States - Tests: 14 - Portfolio: 9

I started working for In Time Tec back in December of 2012. After I graduated from Boise State University, In Time Tec hired me full-time as a technical writer. My primary role at In Time Tec is helping clients find the best possible way to communicate technical information. I've created documentation for a variety of clients, from Startup to Enterprise. SOFTWARE EXPERIENCE: Microsoft-- Word, Excel, Publisher, Access Adobe-- FrameMaker, Photoshop, Illustrator, RoboHelp Tech Smith-- Camtasia Studio, Snagit Agile- Jira, Trello, Spira Team POPULAR DELIVERABLES: Administrator & User Guides Troubleshooting Guides Style Guides Copyediting Services Information Architecture Online Help Video Demos & Tutorials At In Time Tec, I work with a skilled crew of writers, developers, and software engineers who add value to any contract I work on. This means fewer hours of research and training, and cost savings on every document produced. My core competency is writing and communication, which is often context for my clients. I take care of the specifics, and this in turn allows my clients to focus on other important tasks. For questions or to set up a meeting, please contact me! We can discuss the value I can add to your unique documentation project.

$25.00 /hr
1,115 hours

Usman Ghani

Usman Ghani Agency Contractor

General Manager, Sales and Customer Service GURU

Pakistan - Tests: 16 - Portfolio: 2

I have 7+ years of experience in sales & customer service industry and worked as a project manager in call center for 4 years. Below are a few jaw dropping reasons why I am the best fit. 1- I have taken upwork customer service skills test and got FIRST position out of all (more than one hundred and twenty eight thousand) test takers. 2- My upwork feedback score has been 5/5 throughout. 3- My client satisfaction and job success rate is 100% (approved and certified by upwork). 4- I am among elite upwork freelances group. 5- I speak (+write) flawless English in American accent. 6- I have been doing email customer support for 3+ years. 7- I also have managerial experience and can easily manage multiple teams and projects. As a project manager I was personally responsible for, 1- Developing and implementing sales plans and customer service policies. 2- Managing multiple customer service and sales projects with associated teams and clients simultaneously. 3- Hiring and firing of staff. 4- Training new employees on sales and customer service skills. 5- Quality assurance. 6- Account management. 7- Business development. 8- Negotiating and finalizing deals with clients. 9- Other Admin tasks.

$16.67 /hr
3,726 hours

Michael Tutor

Michael Tutor Agency Contractor

Project Mgr Customer Service Superstar Email & Live Chat Rockstar SEO

Philippines - Tests: 7 - Portfolio: 11

As a Customer Service Manager with 12+ years of experience, I specialize in Email Support, Live Chat, Technical Support, Inbound and Outbound Sales. I am actively involved in project management, agent and quality monitoring. I have more than 5 years work experience in Search Engine Optimization (SEO) and Search Engine Marketing (SEM). I'm familiar with WordPress and Social Media tasks such as Twitter, Facebook, Internet Marketing, Instagram and Reputation Management. My skill sets include: Customer Service: * RMAs * Refund Processing * Lead Generation * Cold emailing * Interviewing/Profiling applicants * Data management * Shipping inquiries * Technical Support * Escalation Calls Project Management: * Administrative * Proforma Invoices * Purchasing * Contract Monitoring * Corporate Bidding * Sales & Marketing SEO: * SEO writing * Reputation Management * Private Blog Network * White Hat SEO I love working with small and medium businesses. I take pride in being able to provide customized business solutions that helped my clients in resolving their companies' challenges, improving revenue, growing their business and improving overall customer experience. I have exemplary, if not, good English language mastery in both written and verbal. Having worked for a number of multinational companies helped me in assimilating their best business practices. I make sure that I listen to my clients' vision, goals and needs. I collaborate with them in creating and executing a plan of action. I make sure that I provide my clients all the Pros and Cons of the options that I provide them. I value integrity and good work ethics. I am fully committed in finishing my projects.

$12.12 /hr
11,024 hours

Ronald Hardman

Ronald Hardman

Customer Service

United States - Tests: 4

I'm committed to a full time job but would like to work smaller tasks in my off hours. Dedicated individual with a strong track record of providing quality customer service. Very extensive technical background and proven troubleshooting abilities. Excellent working knowledge of Computers and many programs. English is my primary language, no accent. Very energetic, reliable and comfortable talking to people. I've always been a strong team member or team leader in my past jobs. Bringing your team close together makes a stronger workplace. I've worked for major employers such as U.S. Army, Verizon Wireless, Motorola, LG and Sitel.

$16.67 /hr
4,388 hours

Michael B.

Michael B.

Customer Service Team Lead

Dominican Republic - Tests: 18

My experiences include Customer Service, Ticket, Chat, Email, Social Support Agent, Content Management, Project Management, Zendesk, Pivotal Tracker, Asana, GitHub, MS Office. Managing Customer Service teams. Sourcing, recruiting and training CSR's, translation English to German, Web and Market research, Organizing and implementing online Anti-Piracy services for software and book publishers. From my long term working experience in the service industry and being self-employed, I learned how to meet and go beyond every customer's expectations with service that sells. I also offer onsite services / consulting for those interested doing business in the Dominican Republic, Translation Spanish-German, English-German.

Groups: Customer Service Professionals

$16.67 /hr
19,352 hours

Adnan Aziz A.

Adnan Aziz A.

Zendesk Customer Service Specialist

Bangladesh - Tests: 10 - Portfolio: 7

#*#*# One of the Top 10% Successful Freelancers of oDesk *#*#*# With over 6 years combined experience in each field, I have the basic skills to hit the ground running from day one, along with the ability to provide valuable insight and contributions along the way. I have worked in both on site and virtual call center environments. I specialize in customer service, order processing, claims management, office administration and project/client management. I have worked to support clients by phone, email, and chat. I am proficient in Zendesk, Salesforce, Microsoft Office to name a few. I know the value of relationship, that's why I am, - Able to work under stress and with flexible specifications. - Able to learn in short time. - Satisfaction of the client is my main direction. - Excellent analytical and problem solving skills. - Demonstrated ability to understand and master new technologies quickly. - To work in a professional environment where I can make a significant contribution towards the goals of my organization through my hard work and technical skills. - Experience of working with leading and motivating development teams. - Experienced in the creation and management of Web and desktop applications. An effective communicator with strong leadership, analytical and logical abilities. Now-a-days, I am trying to enrich myself by mastering joomla! . I am just a dedicated person who likes to do his job done in due time. Accuracy, professionalism, efficiency and punctuality is the best part of me. I go the extra mile for each of my clients, and look forward to doing the same for you. Thanks.

$13.33 /hr
1,244 hours

Dreamy Rose Loquinario

Dreamy Rose Loquinario

Customer Service Manager

Philippines - Tests: 6

Self-driven, results-oriented with a positive outlook, and a clear focus on high quality. A natural forward planner who critically assesses own performance. Mature, credible, and comfortable in dealing with customers or senior big company executives. Reliable, tolerant, and determined. Empathic communicator, able to see things from the other person's point of view. Well presented and businesslike. Keen for new experience, responsibility and accountability. Able to get on with others and be a team-player. Specific Job Skills: Able to communicate and motivate via written media. Able to write Understands the principles of marketing and advertising, customer service and the like. I have been with Customer service work for 10 years and have smoothly managed a team. I could do phone calls, manage a team, handle emails, create reports, do back office work and many more.

$10.00 /hr
8,801 hours

Jan Freud Gallon

Jan Freud Gallon

Customer Service Supervisor

Philippines - Tests: 6 - Portfolio: 3

I have been working for the BPO industry for almost 10 years already, eight of which spent as a supervisor who is tasked in training, nurturing and cultivating people. I am knowledgeable in call center operations, people development, KPM/KPI monitoring, KPM analysis and customer engagement. My experience in customer service ranges from supporting and managing agents for several Fortune 500 companies which includes an online payment solutions company, an online marketplace, mobile phone manufacturers and service providers ,a well known US bank and an OEM. I have interacted with customers on the following communication channels: Phone, Chat, Email, and Social Media via ticketing systems and direct through the site.

$11.11 /hr
2,112 hours