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Operations Management Job Cost Overview

Typical total cost of Upwork Operations Management projects based on completed and fixed-price jobs.

Upwork Operations Management Jobs Completed Quarterly

On average, 9 Operations Management projects are completed every quarter on Upwork.


Time to Complete Upwork Operations Management Jobs

Time needed to complete a Operations Management project on Upwork.

Average Operations Management Freelancer Feedback Score

Operations Management Upwork freelancers typically receive a client rating of 4.88.

Last updated: October 1, 2015

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Froi D.

Froi D.

oDesk Corporation

Philippines - Tests: 4

I have been with the Business Process Outsourcing sector since 2004. I was part of several customer service and technical support campaigns including a US-based pioneer in computer products and services and later on, a leading Internet Service Provider. I literally rose from the ranks as I had started as a Frontline Technical Support Engineer then to a Resolutions Specialist (floor walker), Frontline Operations Team Leader, Escalations Team Leader and then last but not the least as a Senior Team Leader/Operations Manager. I am well versed in the English language and a workhorse in terms of customer satisfaction, leadership and discipline. I am also self-reliant, very keen to details, a great team player and can easily find ways to motivate myself and my co-workers. Academically speaking, I was a graduate of the University of Santo Tomas in the Philippines with a degree of Bachelor of Science in Electronics and Communications Engineering. I took my oath as a full-pledged Engineer the succeeding year after my graduation and had my first hand experiences in regards to project management right after.

$10.00 /hr
14,888 hours

Sheryll E.

Sheryll E.

Proficient,Articulate,Efficient Marketing Manager/Creative Writer

Philippines - Tests: 9 - Portfolio: 12

My aim is to provide exceptional and efficient service in the fields of strategic marketing, research, advertising, management, creative writing, and other related areas that will best utilize my skills, educational background, and experience. I recently graduated from law school and my law degree helps me to continually improve my written and verbal aptitude, and acquaint me with the formal legalese style of writing. I have a bachelor's degree in business management and have gained hands on experience from having managed our small family-owned merchandising store when I was younger. I also dabble in other areas of interest such as makeup artistry, events planning, and basic digital art/photo editing. I have a passion for art, and often do freelance work as a MUA and do various arts & crafts projects.

100% Job Success
$10.00 /hr
3,014 hours

Katharine Sherwood

Katharine Sherwood

Certified Paralegal

United States - Tests: 3

Certified Paralegal with 4.5 years of experience. I have experience working as a litigation paralegal, family law paralegal, criminal law paralegal, and overseen office management in small firms. My training in office administration and client services has equipped me with a multitude of skills including; office management, business operations, and exemplary customer service. I possess an Advanced Paralegal Certificate from an ABA-approved paralegal program. My work ethic and attention to detail is unparalleled. I do have references should you require them. I am efficient and understand the confidential nature of the legal field. I am technically savvy and use that to my advantage by creating processes that make me more efficient and accurate. I can draft legal documents such as pleadings, discovery, wills, and deeds, as well as letters. I have extensive legal research experience, as well as e-discovery retrieval and document review. I understand the rules for ESI preservation and have experience creating ESI search terms, ESI preservation letters, and reviewing ESI. Examples of the jobs i'm suited for include: legal document preparation, document review, contract administration, e-filing, memo writing, brief writing, deposition summaries, litigation support, customer support, internet research and writing. Some of my administrative support skills include: email correspondence, transcription, interviewing clients, maintaining calendar, preparation of excel spreadsheets and PowerPoint presentations, drafting documents, hiring and managing job posts, and more!

$22.00 /hr
334 hours

Muhammad Mustafa

Muhammad Mustafa

Project & Product Manager | Ecommerce Consultant

Egypt - Tests: 6 - Portfolio: 2

Over the years I have developed an extensive experience in a wide variety of fields, what started in 2001 as a passion with web design, has since turned to be -as it seems!- a long journey with IT & Management. I easily learn new stuff and adapt with new technologies, below is NOT all what I know and can do, but the ones I am passionate about the most! My areas of experiences includes but not limited to: - Software Project Management - Web Development - Web Design - Software Testing & Quality Assurance - Ecommerce - Internet Marketing - Recruitment - Customer Service - English/Arabic Translation - Content Writing & Management

94% Job Success
$25.00 /hr
2,088 hours

Olga Slipchuk

Olga Slipchuk

Agile Project Manager/Operations/UI/Wire-framing

Ukraine - Tests: 2 - Portfolio: 1

I am an experienced Project Manager. I am the person you're looking for if you want someone who keeps her commitments and gets stuff done. I particularly enjoy intellectual and interpersonal challenges where I can leverage my skills. I’m looking for a role where I can help grow company and increase revenue, develop my skills further, researching new technologies and reveling in new challenges. I am a self starter, I can manage sharp deadlines, generate accurate scopes, switch quick project management roles on demand. My Strengths are Woo; Communication; Positivity; Input; Maximizer.

94% Job Success
$27.78 /hr
805 hours

Irene DeLaGarza

Irene DeLaGarza

Technical Writer | Industrial Engineer | Operations Manager

United States - Tests: 9 - Portfolio: 1

Experienced manager with a Master's Degree in Business Administration and a Bachelor's Degree in Industrial Engineering. Expert in documenting process manuals, business processes, standard operating procedures and user guides. * Procedure and Instruction Manual Documentation * Use Case Documentation * Editing, Formatting and Designing Guidebooks, User Manuals, and eBooks * Operations and Team Management * Chargeback and Dispute Management * Business Support Management * Kaizen, 5S, Process Improvements, Cost Savings * Call Center Management * Project Management * Customer Service * Office Administration * Regression Testing I excel at creating clear, detailed, and concise documentation including user manuals, training manuals, system manuals, use case documentations, guidebooks, and company policy manuals in various industries. I work diligently to provide excellence in my professional endeavors and have gained reputation for my attention-to-detail skill, integrity, and results-driven work ethic.

91% Job Success
$36.67 /hr
3,681 hours

Pascual Jerome Pattaui

Pascual Jerome Pattaui

Certified Lean Professional, Six Sigma Certified

Philippines - Tests: 5

* Lean and Six Sigma Certified. * Years of supervisory experience acquired through mentoring and coaching customer service associates. * Excellent communication skills. Proficient in the use of the English language both verbally and in writing. Had undergone communication skills training and American accent/accent neutralization training and topped the Business Processing Language Assessment Scale (BUPLAS) during training with Hawaiian Airlines in 2007. Garnered a score of near native speaker. * Can work with minimal supervision. * Exposed to handling multiple lines of business in the BPO industry including training/nesting, contractual agents, customer support and email support/non-voice support. * Strong interpersonal skills. Amiable and adept in collaborating with others to achieve goals. * Strong client-relations skills.

$6.67 /hr
438 hours

Ghous Muhammad Butt

Ghous Muhammad Butt

Operations Support - E-Commerce

Pakistan - Tests: 29 - Portfolio: 7

More than 8 years of successful experience including customer service, customer support, account management, sales coordination, and e-commerce support in Telecom, E-commerce, and Construction industries. My vision is to become worldwide team member to provide out of this world services to my valuable clients. I can provide my best support in the following fields: # Operations Management # International Sales Coordination # Customer service # QuickBooks Support # CRM # Accounts Management # Virtual/Personal Assistant # Microsoft Office (Excel, Word, PowerPoint, PDF) # Gmail, Google Docs Moreover, I am flexible and adaptable to become the team member as well as I can stand alone to provide my best support as per my skills and knowledge.

100% Job Success
$7.77 /hr
6,370 hours

Michelle Decker

Michelle Decker

Customer Experience/Support Director

United States - Tests: 9

*Please see me featured in the Upwork, Happy Customers, Successful Companies ebook, on page 19: With nearly 15 combined years of experience in customer support, recruiting and operations/project management, I feel well equipped to handle any challenge that may come my way. I invest myself passionately and wholeheartedly in all of the business ventures that I have the opportunity to be a part of, with the motto that, if I don't immediately possess the right answer, I have the resources to find it. As a naturally empathetic person with a solutions-oriented attitude, I am able to relate to both customers and team members alike, allowing them to feel comfortable and understood, and to address any concerns with the best possible resolution for all parties involved. I am known for my exemplary work ethics and dedication, insightful perspectives, superior communication strategies, keen eye for trends and details, and excellence in customer care. I am proficient in all Microsoft applications, Zendesk, Mailchimp, and a variety of other applications, and as a rapid and self-led learner, am able to efficiently learn new systems with minimal instruction. In addition, I consider myself an expert in building and maintaining healthy business relationships and an all around operations support expert! Allow me to make your business my biggest passion!

Groups: Pro Customer Service

96% Job Success
$30.00 /hr
6,286 hours

Jesika H.

Jesika H.

Top Rated / Manager / A+ Virtual Assistant / Project Management / CRM

Philippines - Tests: 15 - Portfolio: 8

~~~~~~~~A++ Project Manager/Operations Manager/Virtual Assistant~~~~~~~~ Productivity: #MS Office Apps (Excel, Word, Powerpoint) #Google Apps (Docs, Sheets, Slides) #Google Calendar #DropBox Social Media Management: #Facebook #Twitter #Hootsuite #TweetDeck #TweetCaster #LinkedIn Project Management: #Trello #Asana #Azendoo #Basecamp Customer Relationship Management (CRM): #SalesForce #Dynamics CRM #CRM Kahuna Connectivity: #WhatsApp #Skype #Hangouts #Slack #TeamViewer Skills: #Operations Management #Data Entry/Research #Sales (Channel, Territory, SMB) #Customer Service (Consumer, SMB, Enterprise, Channel) ~~~~~~~~Continuously Learning and Enjoying It!~~~~~~~~

88% Job Success
$12.22 /hr
878 hours