Experienced CSR, Virtual Assistant and Data Entry Professional
Last active: 14 days ago
I am a detailed and thorough professional with over 15 years of customer service experience - the last eight years in a dual-country environment (US and Mexico) and I have an IT background. I am fully equipped with a state-of-the-art dedicated home office complete with four computers (2 late-2014 Macs, a custom-made eight-core Windows PC and a server running Mac OS X Yosemite Server, along with a dedicated 200Mbps redundant wired Internet connection for maximum uptime. I have a full array of electronic devices to help provide support in any situation (iPhones, iPads, Android devices, video game consoles, 4K television, etc.). The office is also sound-proof and ready to provide professional VoIP, chat and video calls. A full service office (copier/scanner/fax, and color laser printer) is also at my disposal, as is an in-house worldwide shipping and handling center.
I have also managed an online store at Latin America’s MercadoLibre for the last eight years, with over 4,000 transactions so far. I have MercadoLider Gold Certification and a 99.95% satisfaction rate (positive feedback). I am also proudly know for my exceptional customer service and I am considered to be in the top 1% of best sellers in the site.
I am known for delivering extremely high quality services and for observing strict deadlines and surpassing even the highest of expectations. I love to travel the world and get to know different languages and cultures, which has helped me immensely in making connections with people from all over the world. I have visas for over 190 countries and can travel on a moments notice at my clients request.