Customer Care, Customer Service Reprs, Tech Support

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Wendy K.

Wendy K.

Customer Service/Phone Whisperer

United States

I spent many years being a front office gate keeper/receptionist/ admin/customer service/phone juggler. I am familiar with all aspects of the admin world, and follow through with whatever project I'm working on. I'm wonderful with people, and have the capability to resolve problems with listening/soft skills/patience, and a resolution to whatever the situation is. I would love to find a V/A position that needs someone to do their emails/phone work/mailings, etc.. I am very dependable, and can be counted on to the fullest. I have a very pleasant/soothing voice, and communication skills that are terrific. I also, have experience as a voice over artist. That's the creative side to myself, that I embrace as my own inner gift!

$12.50 /hr
937 hours

Zeeshan Haider

Zeeshan Haider

Customer Service / Administrative Manager

Pakistan - Tests: 4

With over 3 years of customer service experience, both online and over the phone, I have honed my skills to a level where I provide only the best services possible. I work smart, not hard and have always believed in thinking outside the box and going the extra mile. I am tech savvy and a quick learner so coming to terms with new software and technologies is pretty easy for me. Hence, I have been involved in managing different administrative tasks in addition to my regular responsibilities throughout my professional career. My exceptional multitasking skills enable me to take on several responsibilities at the same time. I have a friendly, professional demeanor which helps me stay focused and calm even in pressure situations, thus enabling me to meet deadlines. The software I am currently proficient in include but are not limited to Microsoft Word, Microsoft Excel, Abode Acrobat and Kayako Desktop.

$8.00 /hr
57 hours

Meliza Cabildo

Meliza Cabildo Agency Contractor

Experienced Customer Service Representative

Philippines

Hi my name is Meliza H. Cabildo . I am 3rd year under graduate of Bachelor of Science in Accountancy from. Sta.Rosa College of Business and Computer. My qualification include of more than eight years working in a BPO industries mix of customer service, technical and sale’s account . My experience also includes knowledge of how to handle people to make sure that quality service are being provided with great metrics duties and responsibilities are as follows: • Attracts potential records by updating account information. • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • customers by answering product and service questions; • Maintains financial accounts by processing customer adjustments. • Recommends potential products or services to suggesting information about other products and services. • Opens customer accounts by recording account information. • Maintains customer needs. • Prepares product or service customer management by collecting customer information and analyzing • reports by collecting and analyzing customer information. • Contributes to team effort by accomplishing related results as needed. During my more than eight years of experience in this field also been promoted as a Team leader and Quality Assurance Specialist and my team always commendations not just from customer but also from the company that we work for . As individual I am always recognized to be one of the best Agent and Team Leader and this is due to my knowledge in providing customer satisfaction in any service or product that they avail from us. And also I am An ambitious, highly motivated and energetic sale’s agent with excellent marketing skills. Experience of managing sales inbound and outbound sales . A results orientated professional with a proven ability to get results, generate revenue, improve service And I heard that you are offering a good compensation and I want to get a piece of that cake. I am hoping that you will consider my application so I can share to you all the knowledge and skills that I have learned for more than 8 years in customer, technical and sale’s industries. On top of this I am a very hardworking person and my greatest motivation are my kids so I will do everything just to assure not that I am providing for there needs but also to give them better future for that reason I will do everything whatever it takes to render my job with an “A”.As I know my kids future lies in here my hand .

$4.00 /hr
20 hours

Farah Mia

Farah Mia

Customer Service Associate

Philippines - Tests: 2

There is no worst job in the world if you put your heart into it. Related to that is the concept of happiness in every profession where one's soul is happy, not one job is tiring. Writing has always been my passion that is why I never hesitated to take and to finish my bachelors at the University of the Philippines, College of Arts and Letters. The years spent reading countless numbers of literary pieces and prose have made me become who I am today. My decade of experience with corporate lawyers also contributed more to my writing experience.

$4.32 /hr
743 hours

Mara Franchesca B.

Mara Franchesca B.

Customer Service/Researcher/Data Entry

United Arab Emirates - Tests: 12 - Portfolio: 2

After gaining experience Customer Service skills and experience in the last 4 years, I was able to gain the confidence of providing good service for my chosen work field. Previously, I handled a telecommunication account that specializes in mobile and data service and we are expected to provide good customer service experience and technical assistance for our customers. I was also tasked for email support to answer and help customers from general to technical queries. At present, I am employed to serve a financial account that handles general bank queries, disputes, cards services, appointment booking and sales. I still have a long road to take for this account as more queues will be added on my list in the coming months. I also have experience in transcribing, researching, news writing and field works during my course in college. My goal right now is to widen my horizons by learning new skills and gaining new experiences by performing new tasks that can help me acquire new knowledge as well.

$5.00 /hr
171 hours

Gurdip S.

Gurdip S.

Technical Support & Customer Service Expert

India - Tests: 9 - Portfolio: 1

I am a confident and a professional individual with quick learning capabilities. I espouse a unique blend of technical proficiency and sweetness of customer care amalgamated into it. My technical experience comprises of hands-on experience with basic Active directory, Servers, Windows OS, Network, Printers, IP phones, PBX etc. I am able and available to work full time and can devote myself during weekends as well, as and whenever required.

$6.00 /hr
8,798 hours

Frederike Gross

Frederike Gross

Multilingual Management Assistant is looking for new challenges

Finland - Tests: 4

In December 2015 I graduated from HAAGA-HELIA UAS, with a Bachelor Degree in Business Administration. During this Degree Programme for Multilingual Management Assistants, I specialized in HR and Marketing. I fluently speak German (native) and English. I have a basic knowledge of French and Finnish.

$10.00 /hr
897 hours

Oscar Tapia

Oscar Tapia

QA Automation Engineer

Bolivia

* Software QA Engineer with experience (3+ years) in web applications, desktop applications and system applications software development. * Software testing and quality assurance of web-based, desktop and mobile consumer applications. * User-level test automation with CodedUI, Selenium, Capybara, Cucumber, Calabash. * Efficient black box and gray box test automation and manual testing. * Proficient in analyzing test plans, creating test cases, and designing test strategies. * Skilled in Agile and Waterfall software development life cycle methodologies. * Excellent problem solving skills and experience communicating effectively with all functional teams to understand customer usage models and requirements. * High standards of excellence and attention to detail. * Consistently delivers projects on schedule and meets customer's requirements. * Ability to develop and present test plans,testing summaries, defect reports, and defect trend data throughout the project test cycle. * Interacted actively with the team in identifying bugs. * Quick learner, Self-motivated and problem solving skills. * Excellent technical analytical skills as well as logical reporting skills. * Good team player with an ability to work independently in a time sensitive environment. Technical Skills Testing: Desktop applications, Web applications, System applications, Mobile applications. Test automation: Selenium WebDriver, CodedUI, Java, Capybara, Cucumber, TDD, BDD, Calabash, Ruby, C#, Python, JMeter, VS, IIS, SQL. Specs, Test Plans, Test Case Management tools (TFS, Mercury, Bugzilla, TestLink, Excel), Manual testing, Unit testing, Smoke testing, Functional testing, Integration testing, System testing, Regression testing, Performance Testing. Bug tracking tools (Bugzilla, TFS), OS: Linux, Mac OS X, UNIX, Windows.

$12.00 /hr
72 hours

Radmila Donev

Radmila Donev

data entery professional, business planer, web researcher

Macedonia - Tests: 1 - Portfolio: 2

I'm Radmila Donev from Shtip, Macedonia. I have graduated at Faculty of Economics and completed master studies MBA, averaging over eighth. From past experience I gained efficiency in the fulfillment of their tasks, accuracy and precision in the work. Easy to adapt to the environment and possess a great responsibility in relation to the fulfillment of working duties and tasks. I have participated in many projects for management and marketing. Features that reflect me perseverance, creativity, innovation, precision and high level of professionalism in performing their duties.

$5.00 /hr
70 hours

Rolando Jr. P.

Rolando Jr. P.

Freelance IT Support and Help Desk

Philippines - Tests: 1

To obtain a position which will allow me to use my excellent communication skills. I can explain in clear and simple terms, the various details of a product, or troubleshoot at a moment's notice. To utilize my prior experience in working in a call centre. I am aware of the factors that govern the job of a technical customer support and will need less hesitation than most other candidates. I have the patience and the stamina to endure long work hours and thus I can benefit my company as well.

$5.56 /hr
348 hours