Phone and Email Customer Service Expert
I am a polished, professional Customer Service Rep offering more than 4 strong years of quality customer service experience.
I've been with NCO Group working as a General Customer Support agent for 2 years handling T-mobile postpaid account activation, billing concerns, phone troubleshooting, postpaid account maintenance and upselling. In my latest job, i was a Book Sales Representative for Authorsolutions, a US-based print on demand publishing company, with more than 2 years of rich experience in providing exceptional assistance to independent authors and customers through outbound and inbound calls and email.
My unwavering commitment to customer service has proven my competency of dealing with customers from various classes and building productive relationships, resolve complex issues and win customer loyalty. I have a strong multitasking and organizational abilities. I am an independent thinker and can work with less supervision. It is my utmost goal to provide an excellent job to my clients.
I am an active user of Microsoft office tools, Google Drive and Skype. I also have experience in using Asana Management Software, Salesforce, Quickbooks and Tinytake Screen Capture/Recording Software and eVoice.
You have interesting project and think we might fit well? I am looking forward to work with you!