Customer Care, Customer Service Reprs, Tech Support

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Lusine M.

Lusine M.

Translator, Web Developer, VA, Customer Service Assistant, transcriber

Armenia - Tests: 4 - Portfolio: 2

The most important things you should know about me before you trust me with your tasks are as follows: I possess more than 5 years of experience in online advertisement, 8 years of website content writing, translating, transcribing. (English, Armenian, Russian, Greek, Spanish) LinkedIn Profile: https://www.linkedin.com/in/lisa-manukyan-8b585b22?trk=hp-identity-name Outstanding at customer service, cold calls, finding new clients/partners, translating any type of contents, legal and medical documents, interpreting in business meetings and conferences (7 years of extensive experience). I am smart and fun to work with. If I do something I do it well, or I don't do it at all. My previous employers: Legal Expert(Armenia); Christou Real estate (Greece), Telegraz (Armenia), Terra Micro (Germany), Starwood Hotels & Resorts (USA). Letters of recommendation/reference letters are provided upon request.

$9.67 /hr
16 hours

Adnan Aziz A.

Adnan Aziz A.

Zendesk Customer Service Specialist

Bangladesh - Tests: 10 - Portfolio: 7

#*#*# One of the Top 10% Successful Freelancers of oDesk *#*#*# With over 6 years combined experience in each field, I have the basic skills to hit the ground running from day one, along with the ability to provide valuable insight and contributions along the way. I have worked in both on site and virtual call center environments. I specialize in customer service, order processing, claims management, office administration and project/client management. I have worked to support clients by phone, email, and chat. I am proficient in Zendesk, Salesforce, Microsoft Office to name a few. I know the value of relationship, that's why I am, - Able to work under stress and with flexible specifications. - Able to learn in short time. - Satisfaction of the client is my main direction. - Excellent analytical and problem solving skills. - Demonstrated ability to understand and master new technologies quickly. - To work in a professional environment where I can make a significant contribution towards the goals of my organization through my hard work and technical skills. - Experience of working with leading and motivating development teams. - Experienced in the creation and management of Web and desktop applications. An effective communicator with strong leadership, analytical and logical abilities. Now-a-days, I am trying to enrich myself by mastering joomla! . I am just a dedicated person who likes to do his job done in due time. Accuracy, professionalism, efficiency and punctuality is the best part of me. I go the extra mile for each of my clients, and look forward to doing the same for you. Thanks.

$13.33 /hr
1,244 hours

Yakubu I.

Yakubu I.

Customer Service/Internet Researcher

Nigeria - Tests: 5 - Portfolio: 1

Experienced customer service and personal assistant professional with leadership and relationship-building capabilities, seeking challenges where my experience can be utilized to improve customer satisfaction. I expect to associate myself with a professionally driven, well-respected organization or individual by pursuing a challenging, responsible, dynamic and rewarding career and applying my knowledge, expertise, skills and enthusiasm; which will assist my career development and contribute effectively to the progress of the company. I am multi-talented and can accomplish various task due to my hard work, dedication to duty and professionalism. My clients can depend on me for optimum result in every task assigned to me.

$7.00 /hr
154 hours

Wendy K.

Wendy K.

Customer Service/Phone Whisperer

United States

I spent many years being a front office gate keeper/receptionist/ admin/customer service/phone juggler. I am familiar with all aspects of the admin world, and follow through with whatever project I'm working on. I'm wonderful with people, and have the capability to resolve problems with listening/soft skills/patience, and a resolution to whatever the situation is. I would love to find a V/A position that needs someone to do their emails/phone work/mailings, etc.. I am very dependable, and can be counted on to the fullest. I have a very pleasant/soothing voice, and communication skills that are terrific. I also, have experience as a voice over artist. That's the creative side to myself, that I embrace as my own inner gift!

$12.50 /hr
937 hours

Gary Francis David

Gary Francis David Agency Contractor

Customer Service Expert

Philippines - Tests: 9 - Portfolio: 10

Over the last 7 years, I've been in the call center industry as an inbound sales agent, outbound telemarketer/appointment setter, and a team manager. I've been with NCO Group as a Team Manager, and Fortune 500 company HSBC. Prior to becoming a team manager, I was an outbound sales agent/telemarketer/appointment setter from telecom and financial accounts. I am interested in phone selling, telemarketing, appointment setting, and customer service. My goal is to be able to assist clients in marketing their business, generate revenue and do the workload and help them leverage their time. I am interested in working as a freelancer, where I can accomplish all my tasks without being watched by someone. I am a type of person who can finish all tasks with less/no supervision. I also have experience in internet marketing. Being an internet marketer for 2 years, I'm familiar with article marketing, email marketing, affiliate marketing, social media marketing, and article writing as well.

$7.78 /hr
7,162 hours

Meliza Cabildo

Meliza Cabildo Agency Contractor

Experienced Customer Service Representative

Philippines

Hi my name is Meliza H. Cabildo . I am 3rd year under graduate of Bachelor of Science in Accountancy from. Sta.Rosa College of Business and Computer. My qualification include of more than eight years working in a BPO industries mix of customer service, technical and sale’s account . My experience also includes knowledge of how to handle people to make sure that quality service are being provided with great metrics duties and responsibilities are as follows: • Attracts potential records by updating account information. • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • customers by answering product and service questions; • Maintains financial accounts by processing customer adjustments. • Recommends potential products or services to suggesting information about other products and services. • Opens customer accounts by recording account information. • Maintains customer needs. • Prepares product or service customer management by collecting customer information and analyzing • reports by collecting and analyzing customer information. • Contributes to team effort by accomplishing related results as needed. During my more than eight years of experience in this field also been promoted as a Team leader and Quality Assurance Specialist and my team always commendations not just from customer but also from the company that we work for . As individual I am always recognized to be one of the best Agent and Team Leader and this is due to my knowledge in providing customer satisfaction in any service or product that they avail from us. And also I am An ambitious, highly motivated and energetic sale’s agent with excellent marketing skills. Experience of managing sales inbound and outbound sales . A results orientated professional with a proven ability to get results, generate revenue, improve service And I heard that you are offering a good compensation and I want to get a piece of that cake. I am hoping that you will consider my application so I can share to you all the knowledge and skills that I have learned for more than 8 years in customer, technical and sale’s industries. On top of this I am a very hardworking person and my greatest motivation are my kids so I will do everything just to assure not that I am providing for there needs but also to give them better future for that reason I will do everything whatever it takes to render my job with an “A”.As I know my kids future lies in here my hand .

$4.00 /hr
20 hours

Kenneth John Pungasi

Kenneth John Pungasi Agency Contractor

Professional Customer Service Representative

Philippines - Tests: 2

I have 2 years experienced in BPO companies. I have catered US based customers and handled billing concern and sales. I have an excellent communication skills, flexible ,very eager to learn new things and results oriented. With my experience in BPO I can guarantee that I can give excellent customer service and can do everything to finish the project on time.

$3.00 /hr
24 hours

Mae Marichu Traya

Mae Marichu Traya

Experienced Customer Service Professional

Philippines - Tests: 3 - Portfolio: 2

Thank you for viewing my Profile! To be a part of a dynamic organization where I could put to use my skills. I am an experienced Call Center Agent works as a Customer Service Professional in a competent company at Cebu City. Being a customer service representative has already been my passion ever since, getting to talk to a lot of people with different personalities everyday is a challenging and fun experience for me. I want to explore my knowledge here in Upwork my full commitment as a Free Lancer in your company is to do the best that I can with great ideas, and great creative work. I also have extensive experience in customer service,sales agent,appointment setting,data encoding. I would also like to be part of an organization which will help me develop my potentials and enhance my knowledge.

$6.00 /hr
251 hours

Arslan Ahmed

Arslan Ahmed

Expert Customer Service Manager

Pakistan

I'm a challenge-oriented and self-motivated individual with an experience of almost a decade in dealing with contact center operations and quality assurance. With proficiency in Microsoft Office (including Advanced Excel) I can deal with data analysis and reporting. My excellent communication skills and confidence helps me in dealing with clients and also coordinate with the team players with due diligence. The ability of quick learning and utmost optimism puts me above my peers when it comes to new projects handling. I love to explore and invade new territories of learning. I have a Bachelors Degree in Economics and have attended various Management Training Courses and Seminars. Professionalism, perfection and accuracy, creativity, work ethics and positive attitude are my top priorities.

$3.00 /hr
429 hours