Customer Care, Customer Service Reprs, Tech Support

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Lusine M.

Lusine M.

Translator, Web Developer, VA, Customer Service Assistant, transcriber

Armenia - Tests: 4 - Portfolio: 2

The most important things you should know about me before you trust me with your tasks are as follows: I possess more than 5 years of experience in online advertisement, 8 years of website content writing, translating, transcribing. (English, Armenian, Russian, Greek, Spanish) LinkedIn Profile: https://www.linkedin.com/in/lisa-manukyan-8b585b22?trk=hp-identity-name Outstanding at customer service, cold calls, finding new clients/partners, translating any type of contents, legal and medical documents, interpreting in business meetings and conferences (7 years of extensive experience). I am smart and fun to work with. If I do something I do it well, or I don't do it at all. My previous employers: Legal Expert(Armenia); Christou Real estate (Greece), Telegraz (Armenia), Terra Micro (Germany), Starwood Hotels & Resorts (USA). Letters of recommendation/reference letters are provided upon request.

$9.67 /hr
26 hours

Wendy K.

Wendy K.

Customer Service/Phone Whisperer

United States

I spent many years being a front office gate keeper/receptionist/ admin/customer service/phone juggler. I am familiar with all aspects of the admin world, and follow through with whatever project I'm working on. I'm wonderful with people, and have the capability to resolve problems with listening/soft skills/patience, and a resolution to whatever the situation is. I would love to find a V/A position that needs someone to do their emails/phone work/mailings, etc.. I am very dependable, and can be counted on to the fullest. I have a very pleasant/soothing voice, and communication skills that are terrific. I also, have experience as a voice over artist. That's the creative side to myself, that I embrace as my own inner gift!

$12.50 /hr
937 hours

Meliza Cabildo

Meliza Cabildo Agency Contractor

Experienced Customer Service Representative

Philippines

Hi my name is Meliza H. Cabildo . I am 3rd year under graduate of Bachelor of Science in Accountancy from. Sta.Rosa College of Business and Computer. My qualification include of more than eight years working in a BPO industries mix of customer service, technical and sale’s account . My experience also includes knowledge of how to handle people to make sure that quality service are being provided with great metrics duties and responsibilities are as follows: • Attracts potential records by updating account information. • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • customers by answering product and service questions; • Maintains financial accounts by processing customer adjustments. • Recommends potential products or services to suggesting information about other products and services. • Opens customer accounts by recording account information. • Maintains customer needs. • Prepares product or service customer management by collecting customer information and analyzing • reports by collecting and analyzing customer information. • Contributes to team effort by accomplishing related results as needed. During my more than eight years of experience in this field also been promoted as a Team leader and Quality Assurance Specialist and my team always commendations not just from customer but also from the company that we work for . As individual I am always recognized to be one of the best Agent and Team Leader and this is due to my knowledge in providing customer satisfaction in any service or product that they avail from us. And also I am An ambitious, highly motivated and energetic sale’s agent with excellent marketing skills. Experience of managing sales inbound and outbound sales . A results orientated professional with a proven ability to get results, generate revenue, improve service And I heard that you are offering a good compensation and I want to get a piece of that cake. I am hoping that you will consider my application so I can share to you all the knowledge and skills that I have learned for more than 8 years in customer, technical and sale’s industries. On top of this I am a very hardworking person and my greatest motivation are my kids so I will do everything just to assure not that I am providing for there needs but also to give them better future for that reason I will do everything whatever it takes to render my job with an “A”.As I know my kids future lies in here my hand .

$4.00 /hr
20 hours

Farah Mia

Farah Mia

Customer Service Associate

Philippines - Tests: 2

There is no worst job in the world if you put your heart into it. Related to that is the concept of happiness in every profession where one's soul is happy, not one job is tiring. Writing has always been my passion that is why I never hesitated to take and to finish my bachelors at the University of the Philippines, College of Arts and Letters. The years spent reading countless numbers of literary pieces and prose have made me become who I am today. My decade of experience with corporate lawyers also contributed more to my writing experience.

$4.32 /hr
743 hours

Joshua C.

Joshua C.

Customer Service Specialist

Philippines - Tests: 3

I have several years of customer service experience (all via phone in a contact center setting). I have catered to one of the major telecommunications company in the US, and the biggest mobile network provider in Canada. I also have a wealth of experience using Microsoft Word and Microsoft Excel since i have been using it for so long. I am always very eager to learn new things, and have a can-do mindset. I look forward to working with you.

$4.50 /hr
497 hours

Tatsiana C.

Tatsiana C.

Customer Service Rep

Belarus - Tests: 1

Good day, I am an experienced guest services manager, originally from Belarus and Russian is my native language, even though both high school diploma & university degree are both in English. I have been working in hospitality business for approximately 9 years (obtained my BA Degree in Hotel Management in Switzerland) and have about 12 years of international experience for work & study (UK, China, UAE, Switzerland, the Bahamas). I have experience in customer service, conflict resolution, complaints handling both in person as well as virtually through emails or phone calls. I have been part of the Upwork team since June 2015 and had a pleasure to work and experience the role of the Virtual Assistant. I am looking for the new challenges now. I do have a lot of skills and knowledge as well as strong sense of responsibility. I am willing to work on new projects both: short - and long-term. Regards, Tatsiana

$12.50 /hr
1,125 hours

Gabriel Calil Vaz Barreto Leite

Gabriel Calil Vaz Barreto Leite

Customer service representative (English/Portuguese)

Brazil - Tests: 2 - Portfolio: 4

-More than 2 years of experience working as customer service representative and "Game Master" with games such as World of Tanks, World of Warplanes, World of Warships and Smite -for companies like Alchemic Dream and Spin Punch. The job comprised creating content and engaging customers in social media (Facebook, Twitter, Youtube, etc.) and on the internet as a whole, moderating live chat rooms and forums, handling technical issues like detecting bugs in the games, answering questions from customers and so on. As somebody from the customer service area, I know how to use ZenDesk, among other platforms. -Excellent electronic games knowledge; specially, knows how to tweak the system to obtain the best performance for gaming. Wrote an article about improving the performance of a computer game called PlanetSide 2, published on the Sony Online Entertainment forums (currently DayBreak Games): https://forums.station.sony.com/ps2/index.php?threads/planetside-2-optimization.119786/. -Bachelor's degree in biological sciences from the Federal University of Rio Grande do Sul (Brazil). -Speaks English and Portuguese, reads Spanish. -Experience with website translation (English/Portuguese, including HTML and CSS codes, example: http://www.greencardtoday.com/), bilingual web search evaluation (English/Portuguese), "tagging" for search engines, data entry and related areas -some of the companies he works for: UserTesting, trymyUI, YouEye, Appen Butler Hill, ClickWorker and CloudCrowd. -Basic knowledge about website creation, WordPress, Blogger, HTML, CSS and SEO. Owns 3 websites, though abandoned (anvilonline.com, hotaphrodite.com and hotadonis.com). -5 months of experience (April/2012 – August/2012) in trading in the financial market, specially binary options -receiving lessons from the broker three times a week. Knows the basics about fundamental and technical analysis (Bollinger bands, parabolic SAR, standard deviation, etc.). -Work experience as laboratorist in the genetics, molecular and cell biology fields (Federal University of Rio Grande do Sul, Pontifical Catholic University of Rio Grande do Sul and FK Biotec), making him greatly fit for detailed-oriented tasks.

$6.00 /hr
266 hours

Filemon Jr L.

Filemon Jr L. Agency Contractor

Customer Service / Technical Support Professional

Philippines - Tests: 5

More than a decade experienced and working into a top 500 company around the world is a way were I have developed my skills and have been successful. Being positive, aggressive, goal/ result oriented brought me to exceed the expectations of the people I am working with. My education creates a lot of opportunity to become a leader and improved my skills. From 2000 up to now, I worked in a Call Center environment catering Customer Service, Sales and Technical Support servicing different region around the world. My core proficiencies is into Technical Support handling different problem both hardware and software and resolve customer issues in timely manner. Also, I handled Level 2 escalations and reports through email, phone and chat support. With this, I am eager to help you and I would like to be part of your success. As a summary of my gained experience as a Contractor is as follows: • Level 2 Technical Support - hardware and software • Customer Support Professional / Team Lead • Technical Support for Live-Chat/Email and Phones • Remote Desktop Support • Handle Back-End Escalations

$5.00 /hr
2,032 hours

Gurdip S.

Gurdip S.

Technical Support & Customer Service Expert

India - Tests: 9 - Portfolio: 1

I am a confident and a professional individual with quick learning capabilities. I espouse a unique blend of technical proficiency and sweetness of customer care amalgamated into it. My technical experience comprises of hands-on experience with basic Active directory, Servers, Windows OS, Network, Printers, IP phones, PBX etc. I am able and available to work full time and can devote myself during weekends as well, as and whenever required.

$6.00 /hr
8,798 hours