Customer Care, Customer Service Reprs, Tech Support

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Gurdip S.

Gurdip S.

Technical Support & Customer Service Expert

India - Tests: 9 - Portfolio: 1

I am a confident and a professional individual with quick learning capabilities. I espouse a unique blend of technical proficiency and sweetness of customer care amalgamated into it. My technical experience comprises of hands-on experience with basic Active directory, Servers, Windows OS, Network, Printers, IP phones, PBX etc. I am able and available to work full time and can devote myself during weekends as well, as and whenever required.

$6.00 /hr
8,798 hours

Trisha Patel

Trisha Patel

Customer service and sales representative/Community Manager

India - Tests: 14

To be a part of an organization that can harness my potential effectively by providing ample growth opportunities, to use my knowledge and skills positively and effectively both as a leader and a team member in a challenging and creative environment and to contribute to the company in the best way that I know how to and enjoy the work stimulated environment.

$4.44 /hr
2,168 hours

Ronald Hardman

Ronald Hardman

Customer Service

United States - Tests: 4

I'm committed to a full time job but would like to work smaller tasks in my off hours. Dedicated individual with a strong track record of providing quality customer service. Very extensive technical background and proven troubleshooting abilities. Excellent working knowledge of Computers and many programs. English is my primary language, no accent. Very energetic, reliable and comfortable talking to people. I've always been a strong team member or team leader in my past jobs. Bringing your team close together makes a stronger workplace. I've worked for major employers such as U.S. Army, Verizon Wireless, Motorola, LG and Sitel.

$16.67 /hr
4,388 hours

Michael B.

Michael B.

Customer Service Team Lead

Dominican Republic - Tests: 18

My experiences include Customer Service, Ticket, Chat, Email, Social Support Agent, Content Management, Project Management, Zendesk, Pivotal Tracker, Asana, GitHub, MS Office. Managing Customer Service teams. Sourcing, recruiting and training CSR's, translation English to German, Web and Market research, Organizing and implementing online Anti-Piracy services for software and book publishers. From my long term working experience in the service industry and being self-employed, I learned how to meet and go beyond every customer's expectations with service that sells. I also offer onsite services / consulting for those interested doing business in the Dominican Republic, Translation Spanish-German, English-German.

Groups: Customer Service Professionals

$16.67 /hr
19,371 hours

Adnan Aziz A.

Adnan Aziz A.

Zendesk Customer Service Specialist

Bangladesh - Tests: 10 - Portfolio: 7

#*#*# One of the Top 10% Successful Freelancers of oDesk *#*#*# With over 6 years combined experience in each field, I have the basic skills to hit the ground running from day one, along with the ability to provide valuable insight and contributions along the way. I have worked in both on site and virtual call center environments. I specialize in customer service, order processing, claims management, office administration and project/client management. I have worked to support clients by phone, email, and chat. I am proficient in Zendesk, Salesforce, Microsoft Office to name a few. I know the value of relationship, that's why I am, - Able to work under stress and with flexible specifications. - Able to learn in short time. - Satisfaction of the client is my main direction. - Excellent analytical and problem solving skills. - Demonstrated ability to understand and master new technologies quickly. - To work in a professional environment where I can make a significant contribution towards the goals of my organization through my hard work and technical skills. - Experience of working with leading and motivating development teams. - Experienced in the creation and management of Web and desktop applications. An effective communicator with strong leadership, analytical and logical abilities. Now-a-days, I am trying to enrich myself by mastering joomla! . I am just a dedicated person who likes to do his job done in due time. Accuracy, professionalism, efficiency and punctuality is the best part of me. I go the extra mile for each of my clients, and look forward to doing the same for you. Thanks.

$13.33 /hr
1,244 hours

Dreamy Rose Loquinario

Dreamy Rose Loquinario

Customer Service Manager

Philippines - Tests: 6

Self-driven, results-oriented with a positive outlook, and a clear focus on high quality. A natural forward planner who critically assesses own performance. Mature, credible, and comfortable in dealing with customers or senior big company executives. Reliable, tolerant, and determined. Empathic communicator, able to see things from the other person's point of view. Well presented and businesslike. Keen for new experience, responsibility and accountability. Able to get on with others and be a team-player. Specific Job Skills: Able to communicate and motivate via written media. Able to write Understands the principles of marketing and advertising, customer service and the like. I have been with Customer service work for 10 years and have smoothly managed a team. I could do phone calls, manage a team, handle emails, create reports, do back office work and many more.

$10.00 /hr
8,801 hours

Marienneth Kathleen D.

Marienneth Kathleen D. Agency Contractor

Excellent Customer Service Associate

Philippines - Tests: 4

I have been in the customer service field (email, chat, and phone) for almost 9 years now. I am excellent in handling email responses and managing chats. I also have an experience being a phone support specialist. Providing outstanding customer assistance is my passion and rectifying one's issue is my goal in every contact. I don't just fix the issue for the customer, I also make them feel delighted and appreciated. I am a very fast learner and I am open to learn new software needed to be able to perform my job. I have an experience using SupportCenter, Velaro, KANA, Zendesk, and many more. I am professional, friendly, upbeat, compassionate, positive, and always make sure that I am knowledgeable enough to resolve all customer issues in a timely manner. I can work under pressure with minimum supervision. I am trustworthy; committed to superior customer service; detail oriented, resourceful; and be able to multi-task effectively. Also, I am very much willing to undergo training if necessary.

$12.22 /hr
6,391 hours

Jan Freud Gallon

Jan Freud Gallon

Customer Service Supervisor

Philippines - Tests: 6 - Portfolio: 3

I have been working for the BPO industry for almost 10 years already, eight of which spent as a supervisor who is tasked in training, nurturing and cultivating people. I am knowledgeable in call center operations, people development, KPM/KPI monitoring, KPM analysis and customer engagement. My experience in customer service ranges from supporting and managing agents for several Fortune 500 companies which includes an online payment solutions company, an online marketplace, mobile phone manufacturers and service providers ,a well known US bank and an OEM. I have interacted with customers on the following communication channels: Phone, Chat, Email, and Social Media via ticketing systems and direct through the site.

$11.11 /hr
2,112 hours

Dean Michael P.

Dean Michael P.

Customer Service Representative

Philippines - Tests: 8

To provide professional support to members who are in need of assistance, both technical and non-technical. My 3 years of experience in the BPO industry has helped me on how to deal with a variety of customers and clients.

$4.44 /hr
3,385 hours

Neil Brian S.

Neil Brian S.

Customer Service Professional

Philippines - Tests: 2 - Portfolio: 3

To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people. I am confident that i can meet employers expectations with my broad experience as Customer Service Professional for the last 7 years and counting.

$5.00 /hr
1,708 hours