Customer Care, Customer Service Reprs, Tech Support

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  1. Czarina T.

    Czarina T. Agency Contractor

    Project Manager, Recruiter, Customer Service Trainer

    United States - Last active: 21 hours ago - Tests: 7 - Portfolio: 3

    Currently supporting a few key teams for the oDesk Corporation, my portfolio includes past experience in several key roles: Project Manager, Team Lead, Technical Recruiter, HR Manager and Operations Manager. I have been very lucky to have worked with oDesk's key leaders. For the last few years of my life, I have lived and breathed oDesk. I welcome greater challenges as I believe this opens an opportunity to do my part in helping a company's growth. I am driven, relentless, and sincerely believe that sleeping is overrated. Please do not hesitate to reach out to me for opportunities, or even just to discuss on how you can leverage oDesk to work for you.

    Groups: MediaPiston Writers, oDesk Website Project Consultants

    Associated with: oDesk Payroll

    $30.00 /hr
    11,735 hours
    5.00
  2. Lisa F.

    Lisa F.

    Graphic Artist, Game Textures, Environmental Artist & Customer Service

    United Kingdom - Last active: 04/12/2013 - Portfolio: 10

    I am a graphic artist, designer and 3D modeler, working in virtual worlds, primarily Second Life. I have worked as a contractor for the creators of Second Life, Linden Lab since 2008. My skills include: Texture Creation, 3D Modeling, Design, Prototype Testing and Project Management. I have been working in this environment since 2005 for a wide variety of clients, from small businesses to multi national companies. I also have vast experience in Customer Service and have worked for 8 years as a customer billing representative, call center operative and clerical assistant for British Gas. I have a GNVQ Level 3 in Customer Service.

    $44.44 /hr
    2,838 hours
    5.00
  3. Jan Freud Gallon

    Jan Freud Gallon

    Customer Service Supervisor

    Philippines - Last active: 23 days ago - Tests: 6 - Portfolio: 3

    I have been working for the BPO industry for almost 10 years already, eight of which spent as a supervisor who is tasked in training, nurturing and cultivating people. I am knowledgeable in call center operations, people development, KPM/KPI monitoring, KPM analysis and customer engagement. My experience in customer service ranges from supporting and managing agents for several Fortune 500 companies which includes an online payment solutions company, an online marketplace, mobile phone manufacturers and service providers ,a well known US bank and an OEM. I have interacted with customers on the following communication channels: Phone, Chat, Email, and Social Media via ticketing systems and direct through the site.

    $11.11 /hr
    2,112 hours
    5.00
  4. Riza Parungao

    Riza Parungao

    Customer Service Specialist and Recruiter

    Philippines - Last active: 21 hours ago - Tests: 6

    Over the last 11 years, I have extensive experience in Customer Service both Freelancing and Call Center (Outbound and Inbound projects from different Industries or companies such as Airlines , Baby sitter, Telecom Services & Equipment, Finance, Insurance & Real Estate , Credit Cards, Computer and software, Health Services , Textiles , Cable & Satellite TV Production & Distribution, etc ). All Projects are based from USA, Canada, and Australia. With the extensive exposure to the BPO Industry, I worked as a Chief Operations Manager for 2 years for an Outbound Call Center. I was responsible for implementing; reviewing and improving all call center policies, procedures and service standards. Managed to generate, communicate and closed deal projects from Clients. Hire, train and supervise call center employees. I also have an extensive experience with Recruitment and Human Resources as well as Administrative Work for 5 years (Bilinguals, IT and Software, Banking, Financial and Baby Sitter Recruitment). I dedicate my career full time on freelancing. From all my past employment experiences, I have acquired a strong interpersonal skill which enables me to adapt easily in any environment that I am in. Self-motivated, approachable, highly dependable personality filled with a desire for continual upgrade and improvement; has also opened up more opportunities and greater exposure for me.

    Groups: Pro Customer Service

    $11.11 /hr
    14,540 hours
    4.68
  5. Muhammad Zafar Sheikh

    Muhammad Zafar Sheikh

    Expert in Customer Service/Support

    Pakistan - Last active: 1 day ago - Tests: 12

    My ultimate objective is to work as a Customer Support Manager or Administrative Manager, handling key responsibilities in improving customer experience and developing internal processes. Why Choose Me: * More than 14 years of total professional experience of working in multinational companies. * Worked for more than 2 years in a managerial capacity as an Assistant Manager Finance. * 4 years (8000 hours) of Upwork experience working in customer & technical support. * Perfect 5-Star feedback on all 18 completed jobs.

    $10.00 /hr
    7,922 hours
    5.00
  6. Lucas L.

    Lucas L.

    Community Manager & Customer Service Agent

    Brazil - Last active: 21 hours ago - Tests: 14 - Portfolio: 4

    I'm a professional customer support agent, project and marketing manager with more than 4 years of experience. I'm fluent in English, Spanish and Portuguese. Still studying Mandarim and Dutch, one day I'll get there. I've already worked for 6 different companies in the last 4 years, 5 from U.S and one from Brazil, in their customer support & public relations department. "À tribuna" was the first company I joined in CS and I used to answer clients calls and help them schedule and edit their ads for printing in the newspaper, at Ingreso Cybernetico (www.ingresocybernetico.com), I used to engage and help clients through live chat (zopim), tickets (our own system and ZenDesk), e-mails (hotmail and gmail), calls (skype), through social media (facebook & twitter) and also check translations and the programmers' work. I had to manage the entire operation for their brazilian customers. We used to coordinate and manage the operations of the whole website and digital products through Basecamp and Asana (www.basecamp.com & www.asana.com). I've also worked for four more companies (ALL FROM THE U.S.A): Omaze (fund raising), KeepSafe (App development), Gosu (Game production) and HandPrint (Smartphone rental in the U.S.A). Keepsafe (www.getkeepsafe.com) was the biggest app company I've ever worked for, with more than 40 million users around the world. I've also worked at Teleco.IO (www.teleco.io), Handprint (www.handprint.me) and Grace Smith TV (www.gracesmithtv.com) as a community manager. I basically had to create their social media pages, manage them, answer the questions, engage with people in groups, pages, forums, etc. Here are some tools that I know how to manage: Dropbox, One Drive, google package (drive, docs, sheets, gmail, google+), Social media (Facebook, twitter, instagram, pinterest, google+, youtube, linkedin, whatssapp), ZenDesk, Chat&Serve, HelpShift, Infusionsoft, Evernote, IQTELL, Hootsuite, Edgar, Buffer, Basecamp, Asana, Slack, Amplitude, Skype, Office Package (powerpoint, word, excel, etc.), SEOmoz, Google analytics, Webmaster tools, Adobe Photoshop, Adobe Illustrator, Adobe After Effects, Audacity, Sony Vegas Pro and Sound Forge. I started my carreer in digital marketing in 2012 when I started studying about affiliate marketing and it took me to SEO and the other components of Online Marketing, such as paid advertising (PPC as Adwords, facebook ads, linkedin ads, youtube ads, twitter ads), SMM (social media marketing), SEM (Search Engine Marketing with Adwords), E-mail marketing (autoresponders such as mail chimp, magic responder and aweber), analytics (bing & google's webmaster tools, google analytics, facebook analytics, youtube analytics, seomoz, seo majestic), keyword research (google's keyword planner for adwords, keyworddiscovery, seomoz keyword tool, long tail pro) and content marketing of all types (writting, videos and audios). I'm still building my own digital marketing portfolio. (www.mmnbrasileiro.com, a niche blog) I have the highest score in odesk's EN-PTBR translation test (First place out of 2.678 people.) I'm a professional translator with more than 5 years of experience, I started at the age of 17. I've already worked in several projects online (see my odesk profile) and offline (International events such as "Stone Fair"). I'm a professional voice actor since 2010, I can provide several samples of my work if needed. I'm Young, ethical, diligent, dedicated, experienced, skilled and FAST. I look forward to do my best for you and your company! Hire me and you won't regret having me aboard, let's do it!

    Groups: Pro Customer Service

    $18.00 /hr
    1,821 hours
    4.97
  7. Marc Pulumbarit

    Marc Pulumbarit

    Virtual Assistant, Customer Service Representative ,Researcher

    Philippines - Last active: 21 hours ago - Tests: 20

    My main objective is to provide the highest quality of service, in the most cost-effective manner. To meet this, I will finish all assignments on time, do all tasks in an excellent way, and create a good working relationship with all clients. All clients will receive the highest level of attention, devotion and commitment.

    $15.56 /hr
    13,424 hours
    5.00
  8. Jonavie C.

    Jonavie C.

    Recruitment Specialist, VA, Customer Service, Admin Support

    Philippines - Last active: 21 hours ago - Tests: 8

    I am seeking for positions that will utilize and enhance my skills and knowledge in human resources, recruitment, administrative and customer service support. I have years of Recruitment experience working in different industries such as Business Process Outsourcing, Information Technology, Customer Service and Real Estate. I am open to learn and experience new things, very efficient, resourceful and a quick study.

    $13.33 /hr
    5,046 hours
    4.77
  9. Valine Veerman

    Valine Veerman

    Customer service professional - writer/translator - native Dutch

    Germany - Last active: 1 day ago - Tests: 4 - Portfolio: 2

    Over the last years I have fulfilled various roles within the field of customer service. I reached the status of team leader by showing excellent customer service skills; this embodied a superb understanding of the customer needs and my striving for offering the best solution possible. As a team leader I ensured the quality and productivity of each individual team member, by monitoring and training them. A big part of my job was writing and translating texts, for the written communication with customers. I have superb skills in text writing, in the Dutch as well as in the English language.

    $22.00 /hr
    1,354 hours
    5.00
  10. Larissa Rojo

    Larissa Rojo

    Translations/customer service/administrative support/data entry

    Mexico - Last active: 1 month ago - Tests: 17 - Portfolio: 1

    Over the past ten years I have worked on a wide variety of assignments gaining experience and straightening my skills in administrative and office work. I have ample experience doing translations, from medical to academic, business and websites. I am a very responsible, reliable and hard working individual and I give 100% to every project I work on. I am seeking opportunities to apply all the experience I've acquired through the years and that would give me the opportunity to keep learning and develop new skills. I have experience in data entry and translations as well as transportation and logistics and project management.

    $23.00 /hr
    1,415 hours
    4.82