Customer Care, Customer Service Reprs, Tech Support

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Gurdip S.

Gurdip S.

Technical Support & Customer Service Expert

India - Tests: 9 - Portfolio: 1

• More than 10 years of successful experience in customer service and technical support with recognized strengths in server maintenance, problem-solving and trouble-shooting. • Possess solid computer skills. • Technical knowledge of Servers, basic Active Directory, Exchange, Windows 10, 8, 7, XP, Vista, IP Phones, MS-outlook, Microsoft Excel, WordPerfect & Microsoft Word. • A team player, was responsible for handling a team of 15 agents, and keeping them updated about the new technical issues and their resolutions

$6.00 /hr
8,794 hours

Tatsiana C.

Tatsiana C.

Customer Service Rep

Belarus - Tests: 1

Good day, I am an experienced guest services manager, originally from Belarus and Russian is my native language, even though both high school diploma & university degree are both in English. I have been working in hospitality business for approximately 9 years (obtained my BA Degree in Hotel Management in Switzerland) and have about 12 years of international experience for work & study (UK, China, UAE, Switzerland, the Bahamas). I have experience in customer service, conflict resolution, complaints handling both in person as well as virtually through emails or phone calls. I have been part of the Upwork team since June 2015 and had a pleasure to work and experience the role of the Virtual Assistant. I am looking for the new challenges now. I do have a lot of skills and knowledge as well as strong sense of responsibility. I am willing to work on new projects both: short - and long-term. Regards, Tatsiana

$12.50 /hr
1,125 hours

Monica Anne Madrasto

Monica Anne Madrasto Agency Contractor

Entrepreneur. Experienced in Customer Service.

Philippines - Tests: 4

A business owner responsible for day to day operations and long-term planning and direction of the entire company. Responsible for client inquiries, marketing, social media marketing, accounting, purchasing, human resources, and business strategies.

$8.00 /hr
1,402 hours

Michael Tutor

Michael Tutor Agency Contractor

Project Mgr Customer Service Superstar Email & Live Chat Rockstar SEO

Philippines - Tests: 7 - Portfolio: 11

As a Customer Service Manager with 12+ years of experience, I specialize in Email Support, Live Chat, Technical Support, Inbound and Outbound Sales. I am actively involved in project management, agent and quality monitoring. I have more than 5 years work experience in Search Engine Optimization (SEO) and Search Engine Marketing (SEM). I'm familiar with WordPress and Social Media tasks such as Twitter, Facebook, Internet Marketing, Instagram and Reputation Management. My skill sets include: Customer Service: * RMAs * Refund Processing * Lead Generation * Cold emailing * Interviewing/Profiling applicants * Data management * Shipping inquiries * Technical Support * Escalation Calls Project Management: * Administrative * Proforma Invoices * Purchasing * Contract Monitoring * Corporate Bidding * Sales & Marketing SEO: * SEO writing * Reputation Management * Private Blog Network * White Hat SEO I love working with small and medium businesses. I take pride in being able to provide customized business solutions that helped my clients in resolving their companies' challenges, improving revenue, growing their business and improving overall customer experience. I have exemplary, if not, good English language mastery in both written and verbal. Having worked for a number of multinational companies helped me in assimilating their best business practices. I make sure that I listen to my clients' vision, goals and needs. I collaborate with them in creating and executing a plan of action. I make sure that I provide my clients all the Pros and Cons of the options that I provide them. I value integrity and good work ethics. I am fully committed in finishing my projects.

$12.12 /hr
11,013 hours

Gideon F.

Gideon F.

Sales Professional,Virtual Assistant,Customer Service,Lead Generator

Philippines - Tests: 1

"Quality service + client satisfaction is my priority in this business." I was started working in BPO Industry as a telemarketer/Sales Agent since 2005. With my skills and determination, I was move up to Team Leader and then promoted as an Operations Manager. Now, I have more than 1,680 hours worked as a Professional Virtual Assistant here in Upwork and with that in mind, I can provide you a Professional work in: Appointment Settings •Loans <Student Loan/Financial Aid> •Retirement Benefits. •Online Marketing •Reservations •Presentation •Workshops •Seminars Customer Service Lead Generation Sales Team Management Virtual Assistant “Dedication and Great Interpersonal Skills = Quality and Satisfactory Service” - Gideon Francisco gidfrancisco - skype id gideonfrancisco@gmail.com - email

$5.44 /hr
1,694 hours

Michael B.

Michael B.

Customer Service Team Lead

Dominican Republic - Tests: 18

My experiences include Customer Service, Ticket, Chat, Email, Social Support Agent, Content Management, Project Management, Zendesk, Pivotal Tracker, Asana, GitHub, MS Office. Managing Customer Service teams. Sourcing, recruiting and training CSR's, translation English to German, Web and Market research, Organizing and implementing online Anti-Piracy services for software and book publishers. From my long term working experience in the service industry and being self-employed, I learned how to meet and go beyond every customer's expectations with service that sells. I also offer onsite services / consulting for those interested doing business in the Dominican Republic, Translation Spanish-German, English-German.

Groups: Customer Service Professionals

$16.67 /hr
19,347 hours

Adnan Aziz A.

Adnan Aziz A.

Zendesk Customer Service Specialist

Bangladesh - Tests: 10 - Portfolio: 7

#*#*# One of the Top 10% Successful Freelancers of oDesk *#*#*# With over 6 years combined experience in each field, I have the basic skills to hit the ground running from day one, along with the ability to provide valuable insight and contributions along the way. I have worked in both on site and virtual call center environments. I specialize in customer service, order processing, claims management, office administration and project/client management. I have worked to support clients by phone, email, and chat. I am proficient in Zendesk, Salesforce, Microsoft Office to name a few. I know the value of relationship, that's why I am, - Able to work under stress and with flexible specifications. - Able to learn in short time. - Satisfaction of the client is my main direction. - Excellent analytical and problem solving skills. - Demonstrated ability to understand and master new technologies quickly. - To work in a professional environment where I can make a significant contribution towards the goals of my organization through my hard work and technical skills. - Experience of working with leading and motivating development teams. - Experienced in the creation and management of Web and desktop applications. An effective communicator with strong leadership, analytical and logical abilities. Now-a-days, I am trying to enrich myself by mastering joomla! . I am just a dedicated person who likes to do his job done in due time. Accuracy, professionalism, efficiency and punctuality is the best part of me. I go the extra mile for each of my clients, and look forward to doing the same for you. Thanks.

$13.33 /hr
1,244 hours

Nelson C.

Nelson C.

Data Entry / Customer Service

Philippines - Tests: 3 - Portfolio: 1

My previous jobs as a room reservation officer / Customer Service allowed me to accomplishes customer service and organization mission by completing related results as needed, Handled room reservations & quotations, Data entry, Maintaining proper filing system, Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mails, telephones, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications. I have also developed my typing and computer skills just like Microsoft Word, Microsoft Excel. I am looking for a part time job / full time job which allows me to apply and allows me to use the skills that i required. I believe that joining your prestigious establishment would provide me the significant change to take part in the progress and development. In Connection thereof, I will be greatly blessed and highly appreciate as one of your privileged employee that would allow me to gain and develop my skills and knowledge as well, I am very much interested to apply the position of Data Entry that you think best fit to my qualification.

$6.00 /hr
1,358 hours

Dreamy Rose Loquinario

Dreamy Rose Loquinario

Customer Service Manager

Philippines - Tests: 6

Self-driven, results-oriented with a positive outlook, and a clear focus on high quality. A natural forward planner who critically assesses own performance. Mature, credible, and comfortable in dealing with customers or senior big company executives. Reliable, tolerant, and determined. Empathic communicator, able to see things from the other person's point of view. Well presented and businesslike. Keen for new experience, responsibility and accountability. Able to get on with others and be a team-player. Specific Job Skills: Able to communicate and motivate via written media. Able to write Understands the principles of marketing and advertising, customer service and the like. I have been with Customer service work for 10 years and have smoothly managed a team. I could do phone calls, manage a team, handle emails, create reports, do back office work and many more.

$10.00 /hr
8,800 hours