Customer Care, Customer Service Reprs, Tech Support

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Gurdip S.

Gurdip S.

Technical Support & Customer Service Expert

India - Tests: 9 - Portfolio: 1

• More than 10 years of successful experience in customer service and technical support with recognized strengths in server maintenance, problem-solving and trouble-shooting. • Possess solid computer skills. • Technical knowledge of Servers, basic Active Directory, Exchange, Windows 10, 8, 7, XP, Vista, IP Phones, MS-outlook, Microsoft Excel, WordPerfect & Microsoft Word. • A team player, was responsible for handling a team of 15 agents, and keeping them updated about the new technical issues and their resolutions

$6.00 /hr
8,794 hours

Tatsiana C.

Tatsiana C.

Customer Service Rep

Belarus - Tests: 1

Good day, I am an experienced guest services manager, originally from Belarus and Russian is my native language, even though both high school diploma & university degree are both in English. I have been working in hospitality business for approximately 9 years (obtained my BA Degree in Hotel Management in Switzerland) and have about 12 years of international experience for work & study (UK, China, UAE, Switzerland, the Bahamas). I have experience in customer service, conflict resolution, complaints handling both in person as well as virtually through emails or phone calls. I have been part of the Upwork team since June 2015 and had a pleasure to work and experience the role of the Virtual Assistant. I am looking for the new challenges now. I do have a lot of skills and knowledge as well as strong sense of responsibility. I am willing to work on new projects both: short - and long-term. Regards, Tatsiana

$12.50 /hr
1,125 hours

Florendo Jr. Ildefonso

Florendo Jr. Ildefonso Agency Contractor

Team Coach Customer Service Representative

Philippines - Tests: 2

Thank you for viewing my profile! I am a competitive customer service representative and Team leader with more than 10 years experience. I worked in some prestigious call center companies in Philippines. I handled american and canadian companies. Few ACCOUNTS that I worked with were, Sykes, Expedia, hotels.com, Dell USA, Telus, TSYS-Rushcard. With my 10 year experience, I learned to deal with irate customers, work under extensive pressure, and handle major customer complaints. I started as a customer service representative and promoted as quality assurance representative and eventually as a team leader. With my dedication to work I received awards. Getting high scores on my customer satisfaction survey, having complete attendance and perfect scores on my QA made me as the "Best Agent and Team Leader of the Year". With my experience and interest in Customer Service, I am confident that I can provide world class customer service. I excel at working under tight deadlines with high expectations. I possess the self discipline and time MANAGEMENT skills necessary to have served as a successful employee for the past 10 years. I have extensive experience in customer service, sales, team management,Reservation and Financial field. Expertise: Basic Admin Skills Data Entry Typing Customer Service Email Handling Call handling Technical Support Sales Phone Survey

$5.56 /hr
1,204 hours

Michael B.

Michael B.

Customer Service Team Lead

Dominican Republic - Tests: 18

My experiences include Customer Service, Ticket, Chat, Email, Social Support Agent, Content Management, Project Management, Zendesk, Pivotal Tracker, Asana, GitHub, MS Office. Managing Customer Service teams. Sourcing, recruiting and training CSR's, translation English to German, Web and Market research, Organizing and implementing online Anti-Piracy services for software and book publishers. From my long term working experience in the service industry and being self-employed, I learned how to meet and go beyond every customer's expectations with service that sells. I also offer onsite services / consulting for those interested doing business in the Dominican Republic, Translation Spanish-German, English-German.

Groups: Customer Service Professionals

$16.67 /hr
19,347 hours

Adnan Aziz A.

Adnan Aziz A.

Zendesk Customer Service Specialist

Bangladesh - Tests: 10 - Portfolio: 7

#*#*# One of the Top 10% Successful Freelancers of oDesk *#*#*# With over 6 years combined experience in each field, I have the basic skills to hit the ground running from day one, along with the ability to provide valuable insight and contributions along the way. I have worked in both on site and virtual call center environments. I specialize in customer service, order processing, claims management, office administration and project/client management. I have worked to support clients by phone, email, and chat. I am proficient in Zendesk, Salesforce, Microsoft Office to name a few. I know the value of relationship, that's why I am, - Able to work under stress and with flexible specifications. - Able to learn in short time. - Satisfaction of the client is my main direction. - Excellent analytical and problem solving skills. - Demonstrated ability to understand and master new technologies quickly. - To work in a professional environment where I can make a significant contribution towards the goals of my organization through my hard work and technical skills. - Experience of working with leading and motivating development teams. - Experienced in the creation and management of Web and desktop applications. An effective communicator with strong leadership, analytical and logical abilities. Now-a-days, I am trying to enrich myself by mastering joomla! . I am just a dedicated person who likes to do his job done in due time. Accuracy, professionalism, efficiency and punctuality is the best part of me. I go the extra mile for each of my clients, and look forward to doing the same for you. Thanks.

$13.33 /hr
1,244 hours

Jan Freud Gallon

Jan Freud Gallon

Customer Service Supervisor

Philippines - Tests: 6 - Portfolio: 3

I have been working for the BPO industry for almost 10 years already, eight of which spent as a supervisor who is tasked in training, nurturing and cultivating people. I am knowledgeable in call center operations, people development, KPM/KPI monitoring, KPM analysis and customer engagement. My experience in customer service ranges from supporting and managing agents for several Fortune 500 companies which includes an online payment solutions company, an online marketplace, mobile phone manufacturers and service providers ,a well known US bank and an OEM. I have interacted with customers on the following communication channels: Phone, Chat, Email, and Social Media via ticketing systems and direct through the site.

$11.11 /hr
2,112 hours

Dean Michael P.

Dean Michael P.

Customer Service Representative

Philippines - Tests: 8

To provide professional support to members who are in need of assistance, both technical and non-technical. My 3 years of experience in the BPO industry has helped me on how to deal with a variety of customers and clients.

$4.44 /hr
3,385 hours

Neil Brian S.

Neil Brian S.

Customer Service Professional

Philippines - Tests: 2 - Portfolio: 3

To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people. I am confident that i can meet employers expectations with my broad experience as Customer Service Professional for the last 7 years and counting.

$5.00 /hr
1,708 hours

Kathleen Sardoncillo

Kathleen Sardoncillo Agency Contractor

Order Processing & Customer Service

Philippines - Tests: 10 - Portfolio: 11

I am interested with engaging in long term projects in the following areas where my skills set are derived from over 5 years of experience working in the customer service industry: - Order Processing - Live Chat Support - Email Support - Phone Support - Administrative Assistance - Data Entry - Others: MS Office Applications, Photoshop and CorelDraw I'm competent and a hard-worker. I have the enthusiasm to keep learning new things and I always have the initiative to strive for better (if not the best) in all things that I do. I can work independently with minimum supervision and I work well also with a team. I'm detail-oriented and most of the time, I want my stuffs done in a systematic and organized manner.

$6.67 /hr
6,557 hours