Customer Care, Customer Service Reprs, Tech Support

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  1. Czarina T.

    Czarina T. Agency Contractor

    Project Manager, Recruiter, Customer Service Trainer

    United States - Last active: 1 day ago - Tests: 7 - Portfolio: 3

    Currently supporting a few key teams for the oDesk Corporation, my portfolio includes past experience in several key roles: Project Manager, Team Lead, Technical Recruiter, HR Manager and Operations Manager. I have been very lucky to have worked with oDesk's key leaders. For the last few years of my life, I have lived and breathed oDesk. I welcome greater challenges as I believe this opens an opportunity to do my part in helping a company's growth. I am driven, relentless, and sincerely believe that sleeping is overrated. Please do not hesitate to reach out to me for opportunities, or even just to discuss on how you can leverage oDesk to work for you.

    Groups: MediaPiston Writers, oDesk Website Project Consultants

    Associated with: oDesk Payroll

    $30.00 /hr
    11,547 hours
    5.00
  2. Lisa F.

    Lisa F.

    Graphic Artist, Game Textures, Environmental Artist & Customer Service

    United Kingdom - Last active: 04/12/2013 - Portfolio: 10

    I am a graphic artist, designer and 3D modeler, working in virtual worlds, primarily Second Life. I have worked as a contractor for the creators of Second Life, Linden Lab since 2008. My skills include: Texture Creation, 3D Modeling, Design, Prototype Testing and Project Management. I have been working in this environment since 2005 for a wide variety of clients, from small businesses to multi national companies. I also have vast experience in Customer Service and have worked for 8 years as a customer billing representative, call center operative and clerical assistant for British Gas. I have a GNVQ Level 3 in Customer Service.

    $44.44 /hr
    2,838 hours
    5.00
  3. Carolina S.

    Carolina S.

    Administrative Assistant/ Customer Service Rep.

    United States - Last active: 15 hours ago - Tests: 5

    Over the past years I have enjoyed volunteering within my community. I am proficient with the application of communication and leadership skills. I have the ability to work both independently, and as an integral part of a successful team. I am thoughtfully organized and highly adaptable with the ability to perform in a fast paced environment. My desire is to obtain a position that will offer me the opportunity to utilize my current skills and to allow me to gain additional skills that will help me contribute as a value added team member in a professional work setting.

    $16.67 /hr
    2,788 hours
    5.00
  4. Lucas L.

    Lucas L.

    Community Manager & Customer Service Agent

    Brazil - Last active: 15 hours ago - Tests: 13 - Portfolio: 4

    I'm a professional customer support agent, project and marketing manager with more than 4 years of experience. I'm fluent in English, Spanish and Portuguese. Still studying Mandarim and Dutch, one day I'll get there. I've already worked for 6 different companies in the last 4 years, 5 from U.S and one from Brazil, in their customer support & public relations department. "À tribuna" was the first company I joined in CS and I used to answer clients calls and help them schedule and edit their ads for printing in the newspaper, at Ingreso Cybernetico (www.ingresocybernetico.com), I used to engage and help clients through live chat (zopim), tickets (our own system and ZenDesk), e-mails (hotmail and gmail), calls (skype), through social media (facebook & twitter) and also check translations and the programmers' work. I had to manage the entire operation for their brazilian customers. We used to coordinate and manage the operations of the whole website and digital products through Basecamp and Asana (www.basecamp.com & www.asana.com). I've also worked for four more companies (ALL FROM THE U.S.A): Omaze (fund raising), KeepSafe (App development), Gosu (Game production) and HandPrint (Smartphone rental in the U.S.A). Keepsafe (www.getkeepsafe.com) was the biggest app company I've ever worked for, with more than 40 million users around the world. I've also worked at Teleco.IO (www.teleco.io), Handprint (www.handprint.me) and Grace Smith TV (www.gracesmithtv.com) as a community manager. I basically had to create their social media pages, manage them, answer the questions, engage with people in groups, pages, forums, etc. Here are some tools that I know how to manage: Dropbox, One Drive, google package (drive, docs, sheets, gmail, google+), Social media (Facebook, twitter, instagram, pinterest, google+, youtube, linkedin, whatssapp), ZenDesk, Chat&Serve, HelpShift, Infusionsoft, Evernote, IQTELL, Hootsuite, Edgar, Buffer, Basecamp, Asana, Slack, Amplitude, Skype, Office Package (powerpoint, word, excel, etc.), SEOmoz, Google analytics, Webmaster tools, Adobe Photoshop, Adobe Illustrator, Adobe After Effects, Audacity, Sony Vegas Pro and Sound Forge. I started my carreer in digital marketing in 2012 when I started studying about affiliate marketing and it took me to SEO and the other components of Online Marketing, such as paid advertising (PPC as Adwords, facebook ads, linkedin ads, youtube ads, twitter ads), SMM (social media marketing), SEM (Search Engine Marketing with Adwords), E-mail marketing (autoresponders such as mail chimp, magic responder and aweber), analytics (bing & google's webmaster tools, google analytics, facebook analytics, youtube analytics, seomoz, seo majestic), keyword research (google's keyword planner for adwords, keyworddiscovery, seomoz keyword tool, long tail pro) and content marketing of all types (writting, videos and audios). I'm still building my own digital marketing portfolio. (www.mmnbrasileiro.com, a niche blog) I have the highest score in odesk's EN-PTBR translation test (First place out of 2.678 people.) I'm a professional translator with more than 5 years of experience, I started at the age of 17. I've already worked in several projects online (see my odesk profile) and offline (International events such as "Stone Fair"). I'm a professional voice actor since 2010, I can provide several samples of my work if needed. I'm Young, ethical, diligent, dedicated, experienced, skilled and FAST. I look forward to do my best for you and your company! Hire me and you won't regret having me aboard, let's do it!

    $18.00 /hr
    1,537 hours
    4.97
  5. Paul Laguna

    Paul Laguna

    Customer Service Specialist Punctual & Trustworthy

    United States - Last active: 15 hours ago - Tests: 3 - Portfolio: 1

    I offer over 15 years of Customer Service, Customer Support, Compliant Management, Sales and Relationship Management experience. Over the last 15 years, I have helped many major BMW N.A. car dealerships companies grow in Southern California. Employed as a Wholesale Parts Manager at the age of 23 in a extremely high volume call center, I repaired many major customer to business relationships, customer service and support, increased sales by 55%, increasing volume sales by 68% at overall departments. I was also awarded by the Ebay market as "Top Rated Seller" for 2013 and "Power Seller" for 2011, 2012 and 2013. I am seeking opportunities to prove my skills as an excellent customer service, support supervisor or agent to increase value and help your business grow. My specialties are phone and e-mail customer service, support, complaint management, supervisor, data-entry, sales, virtual assistance, marketing, customer relations, create purchase orders and RMA's, search though product data-bases, heavy multitasking, forecast production month and yearly. I am Punctual, Honest, Trustworthy, Polite, Focused, Empathetic, Innovative, Rational, and a Perfectionist.

    $18.00 /hr
    1,514 hours
    4.98
  6. Jonavie C.

    Jonavie C.

    Recruitment Specialist, VA, Customer Service, Admin Support

    Philippines - Last active: 15 hours ago - Tests: 8

    I am seeking for positions that will utilize and enhance my skills and knowledge in human resources, recruitment, administrative and customer service support. I have years of Recruitment experience working in different industries such as Business Process Outsourcing, Information Technology, Customer Service and Real Estate. I am open to learn and experience new things, very efficient, resourceful and a quick study.

    $13.33 /hr
    4,936 hours
    4.77
  7. Marc Pulumbarit

    Marc Pulumbarit

    Virtual Assistant, Customer Service Representative ,Researcher

    Philippines - Last active: 15 hours ago - Tests: 20

    My main objective is to provide the highest quality of service, in the most cost-effective manner. To meet this, I will finish all assignments on time, do all tasks in an excellent way, and create a good working relationship with all clients. All clients will receive the highest level of attention, devotion and commitment.

    $15.56 /hr
    13,186 hours
    5.00
  8. Mayank C.

    Mayank C.

    eBay & Amazon Product Listing & Customer Service

    India - Last active: 15 hours ago - Tests: 9 - Portfolio: 11

    -eBay Guru/Expert -Amazon Seller Central Expert -HTML Template/Store Design/Logo Design -eBay Store Manager -Customer Service I am a qualified Mechanical Engineer but I started my career in Outsourcing industry in 2010. I used to work part time on oDesk but in 2013 I decided to work as a full time freelancer and started providing my services for eBay, Amazon and other eCommerce platforms. My skills includes (but not limited to) listing auctions as well as fixed price items on eBay/Amazon, managing inventory, order processing, handling customer service, bulk upload/changes, product & price research, HTML templates and almost everything on eBay and Amazon. I have over 4 years of experience in Sales, eCommerce, eBay/Amazon,Product Research, Customer Service (phone, email and Chat), Virtual Assistance, Data Entry, Email Handling and Order Processing. I am hardworking and passionate about what I do. I work according to client's requirement with flexible hours and 24/7 availability with complete data security and power backup. Quality of work and support even after delivery of the work is assured.

    Groups: Pro Customer Service

    $11.11 /hr
    2,141 hours
    5.00
  9. Larissa Rojo

    Larissa Rojo

    Translations/customer service/administrative support/data entry

    Mexico - Last active: 4 days ago - Tests: 17 - Portfolio: 1

    Over the past ten years I have worked on a wide variety of assignments gaining experience and straightening my skills in administrative and office work. I have ample experience doing translations, from medical to academic, business and websites. I am a very responsible, reliable and hard working individual and I give 100% to every project I work on. I am seeking opportunities to apply all the experience I've acquired through the years and that would give me the opportunity to keep learning and develop new skills. I have experience in data entry and translations as well as transportation and logistics and project management.

    $23.00 /hr
    1,415 hours
    4.82
  10. Nancy Isabel

    Nancy Isabel

    Virtural Temp, Home Based Agent, Customer Service

    Canada - Last active: 15 hours ago - Tests: 3 - Portfolio: 4

    With over twenty years of experience in administrative, procedural and customer service-related matters. I am a professional with strength in service delivery and customer satisfaction. I provide professional service with exceptional quality within the diverse demands of any office needs. Experienced in fast paced environments with effective communication skills and the ability to multi- task and take initiatives. My work responsibilities included the various duties of; data entry, word processing, customer service, scheduling, organization, time management, problem solving, billing and being self sufficient, self motivated and teachable. Bilingual - French/English. Hiring me will allow you to concentrate on what you need, while knowing that those tasks are being taking care of and getting done.

    $15.00 /hr
    2,622 hours
    4.86