Customer Care, Customer Service Reprs, Tech Support

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  1. Winnielyn V.

    Winnielyn V.

    Customer Service, Chat Support, VA, Bookkeeping, SAGE

    United Kingdom - Last active: 24 days ago - Tests: 4 - Portfolio: 2

    I have over 5 years experience in customer service and live chat support on oDesk platform handling customer chats, tickets, emails, responding to customer queries/emails, and resolving complicated/sensitive customer issues and complaints ensuring to provide an extraordinary customer experience. Working knowledge of Zendesk and Velaro live chat software. Also knowledgeable in bookkeeping, accounts receivable, accounts payable, Sage line 50, bank reconciliation, invoicing and proficient in Microsoft Excel.

    $11.50 /hr
    7,776 hours
    5.00
  2. Angela L.

    Angela L.

    Top Notch Customer Service and Administrative Support

    United States - Last active: 1 day ago - Tests: 11 - Portfolio: 1

    I am a proven leader, always willing to help other team members. I am experienced with Zendesk, Uservoice, e-mail support, Word, Excel, Google Docs, Five9, LivePerson, Instant Service, Internet Research, and have the ability to learn new or proprietary software quickly. With over 13 years experience working from home, I have the self-discipline it takes to work without a manager standing over my shoulder. I have extensive training and experience in customer service and basic tech support - via phone, email, live chat and ticket support. I have experience following written guidelines and exceeding required quality guidelines. I am able to perform data entry tasks quickly and accurately and have a great attention to detail, allowing me to excel at tasks that some might consider tedious. I have a private office within my home from which to work, so when I am performing tasks for my clients there are no outside distractions or background noise.

    $16.67 /hr
    3,275 hours
    4.99
  3. Nancy Isabel

    Nancy Isabel

    Virtural Temp, Home Based Agent, Customer Service

    Canada - Last active: 2 days ago - Tests: 3 - Portfolio: 4

    With over twenty years of experience in administrative, procedural and customer service-related matters. I am a professional with strength in service delivery and customer satisfaction. I provide professional service with exceptional quality within the diverse demands of any office needs. Experienced in fast paced environments with effective communication skills and the ability to multi- task and take initiatives. My work responsibilities included the various duties of; data entry, word processing, customer service, scheduling, organization, time management, problem solving, billing and being self sufficient, self motivated and teachable. Bilingual - French/English. Hiring me will allow you to concentrate on what you need, while knowing that those tasks are being taking care of and getting done.

    $15.00 /hr
    2,608 hours
    4.86
  4. Lashonte M.

    Lashonte M.

    Customer Service/Administrative/Virtual Assistant Professional

    United States - Last active: 2 days ago - Tests: 6 - Portfolio: 8

    I have over 12 years of Customer Service, Virtual Assistant, Data Entry, Office Administration, Call Center, Lead Generation, Sales, Cold Calling and B2B Prospecting work experience, just to name a few of the areas I am experienced in. I have been working from my home office for over 10 years. *I have exceptional written and verbal communication skills *Advanced computer knowledge (Microsoft Office,Word,Outlook,Excel, Spreadsheet,Powerpoint,ect.) *I am Self-driven *Self-motivated *Hard working *Extremely detail oriented *Great multi-tasker My home office is a private and quiet place to work. *No interruptions or background noise *Top Notch office equipment, always kept up to date *Land line and Voip telephone access *Ability to make both domestic and international calls *Skype account

    $16.67 /hr
    7,880 hours
    4.62
  5. Alexander H.

    Alexander H.

    Customer Service Rep/Live Chat/Supervisory-Skills

    Colombia - Last active: 2 days ago - Tests: 4

    Over the last 4 years, I have provided excellent customer service support via live-chat or over the telephone as an oDesk contractor. I have also helped start-up companies get up and run due to my experience in recruiting, interviewing, training and managing personnel. My core competency lies in complete understanding of your customer needs, I treat your company as if it were my own, as I´m always ahead of the ball looking for solutions to make your business and services better.

    $11.11 /hr
    6,521 hours
    5.00
  6. John dale B.

    John dale B.

    Customer Service Professional,QA Analyst,Blogger,Writer,Photographer

    Philippines - Last active: 1 day ago - Tests: 8 - Portfolio: 2

    Looking for a long-term home-based contract dealing with Customer Service, Quality Assurance for call centers, Email and Chat-Support and the like, can also do data entry/research or any blog/article writing tasks. In odesk, I have worked as a Customer Service Agent and Team Lead handling call/chat and email support for a social discovery site. My current contract is as a Team Lead for oDesk's Marketplace Quality Department. Beyond this, I have over eight years of Customer Service experience handling operations, quality and process improvement in different call centers in the Philippines.

    $11.11 /hr
    7,582 hours
    5.00
  7. Zoleeta M.

    Zoleeta M.

    Admin. Expert Specializing in Social Media and Customer Service

    United States - Last active: 2 days ago - Tests: 12 - Portfolio: 7

    I specialize in Customer Service, Administrative and Clerical Tasks, Social Media Management, Blog/Article Writing and Blog Management. I can guarantee that all administrative tasks (mundane to complex) will be taken care of and completed in an accurate, organized and efficient manner. Qualifications: Superior language skills - English Excellent communication skills Excellent organization and time management skills Ability to comprehend and execute instructions efficiently Self-starter with the ability to work independently with little to no supervision Document preparation and conversion Google Drive organization Ability to communicate via Skype

    $10.30 /hr
    2,103 hours
    4.99
  8. Teri Burress

    Teri Burress Agency Contractor

    Exceptional Customer Service Representative

    United States - Last active: 2 days ago - Tests: 5

    I would like to expand my knowledge and skills on data entry, customer service and support, and office skills as well as other fields. But I excel in office skills and a personal or virtual assistant is definitely my profession of choice. I am a full-time, online student and maintain a 4.0 GPA in my studies. I am choosing to try to work from home because I have a one year old son and I would like to spend time with him more, not to mention the price of childcare is outrageous. I would love to learn new things and broaden my knowledge of subjects I don't know. Since education and learning is so important to me, I don't want to stop at school. I would love to learn about anything and everything.

    Associated with: oDesk Payroll

    $16.67 /hr
    4,147 hours
    5.00
  9. September R.

    September R. Agency Contractor

    Customer Service Specialist & Project Manager

    Philippines - Last active: 1 day ago - Tests: 7

    After almost 3 years in eBay Customer Support, I took the leap and started my freelance career here in Odesk as an eBay Store Manager for my Australian Client. I then later acquired & developed my skills in Office Admin, Bookkeeping and Project Management working with my boss and mentor from Huntsville, AL. My 4 years in Odesk has mold me to become an entre-leader in my team. I want to help fellow freelancers and clients achieve their goals. I am a believer of doing ordinary things extra-ordinarily well. I'm very excited to connect to a lot of people (1) for learning experience and personal & career growth and (2) to add value in my team. If you want positive change to happen, just believe, set goals, takes actions and make your goals/dreams become a reality!

    Associated with: Virtual September

    $10.00 /hr
    8,877 hours
    4.95
  10. Mickoloy W.

    Mickoloy W. Agency Contractor

    Draftsman / Customer Service Pro, Zendesk

    Jamaica - Last active: 2 days ago - Tests: 7 - Portfolio: 5

    I am a skilled Draftsman in both 2D drafting and 3D modelling and certified in Building Construction and have spent over 6 years in this field owning my skills. I am also an expert customer care specialist who have excelled in providing an amazing care experience to customers of fortune 500 companies in the United and Canada for the past 7 years. In carrying out my tasks, I have used various types of CRM tools such as Zendesk and Insightly, as well as, tools such as Zapier, Evernote, Trello, Droptask etc. My other skills include, appointment setting, Data Entry, Technical Support and I strive to gives my best at all times while paying special attention to detail. I am dedicated to providing the highest quality service at an affordable price as well as ensuring that the highest level of communication is maintained so clients can realize their desires.

    Associated with: Morwell Virtual Solutions

    $10.00 /hr
    1,339 hours
    5.00