Customer Care, Customer Service Reprs, Tech Support

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  1. Mickoloy W.

    Mickoloy W. Agency Contractor

    Draftsman / Customer Service Pro, Zendesk

    Jamaica - Last active: 2 days ago - Tests: 7 - Portfolio: 5

    I am a skilled Draftsman in both 2D drafting and 3D modelling and certified in Building Construction and have spent over 6 years in this field owning my skills. I am also an expert customer care specialist who have excelled in providing an amazing care experience to customers of fortune 500 companies in the United and Canada for the past 7 years. In carrying out my tasks, I have used various types of CRM tools such as Zendesk and Insightly, as well as, tools such as Zapier, Evernote, Trello, Droptask etc. My other skills include, appointment setting, Data Entry, Technical Support and I strive to gives my best at all times while paying special attention to detail. I am dedicated to providing the highest quality service at an affordable price as well as ensuring that the highest level of communication is maintained so clients can realize their desires.

    Associated with: Morwell Virtual Solutions

    $10.00 /hr
    1,339 hours
    5.00
  2. Roselle H.

    Roselle H. Agency Contractor

    Customer Service / Email Support / Chat Support / Transcriptionist

    Philippines - Last active: 1 day ago - Tests: 4

    I have been part of the call center industry for more than 10 years. I started doing administrative work which later lead to being part of operations as quality associate, quality supervisor and after a few years, Quality Manager. The experience not only enhanced my communication and written skills, but my leadership skills as well. I have been given the privilege to be part of a pioneer team from where I have been exposed to the tools and processes needed in starting up a call center account. The knowledge and experience I gained have been very helpful in making sure I only provide excellent client experience to current and future clients.

    Associated with: RCH Solutions

    $11.11 /hr
    13,712 hours
    5.00
  3. James Dean

    James Dean Agency Contractor

    Customer Service/Support and Administrative Assistant

    United States - Last active: 27 days ago - Tests: 6 - Portfolio: 13

    James Dean, 29, from Bloomington, Indiana, originally from Saint Cloud, Florida. He does not have any children, but does have 2 dogs who are spoiled beyond belief. When James is not working, he enjoys spending time with family and friends, going hiking, photography, and scrap-booking. James is no stranger to the administration field, having spent his entire working career in various types of customer service positions and office administration. It taught him the importance of having high moral standards, ie confidentiality, reliability and has a strong work ethic. He is honest, creative, technologically savvy, and has a real "go getter" personality. Prior to starting his virtual assisting career, James spent over 12 years polishing his skills in positions; Office Manager, Administrative/Personal Assistant, Operations Manager, Activities Coordinator, and Customer Service. Passionate about helping others, James provides invaluable services such as office administration, article writing & submissions, scheduling and social media management, just to name a few.

    Associated with: Help by James, Visible Hand Co. Agency

    $13.33 /hr
    2,168 hours
    4.86
  4. Jocelyn O.

    Jocelyn O. Agency Contractor

    Professional Sales, Customer Service, Human Resource, Research

    Philippines - Last active: 2 days ago - Tests: 5

    Seeking position using my extensive knowledge and successful experience in Customer Service, Project Deployments, Sales and Marketing. Over the last 9 years, I have developed: Expert competence in customer service skills. Excellent ability to multitask and to work in a fast –paced environment, meeting strict deadlines. Exceptional versatility and adaptability. Excellent interpersonal skills, confident and poised in interactions with individuals at all levels. To be an organized individual with exceptional follow through-abilities. Be thrive-working in a challenging environment. Be detail oriented and resourceful in the completion of projects.

    Associated with: Business Solutions, Contact Ventures, Client Expert Solutions, Bright Concepts & Solutions, Advanced Services, Reaction Formation

    $11.11 /hr
    8,784 hours
    4.88
  5. Lailanie S.

    Lailanie S. Agency Contractor

    Professional VA | Project Manager | Customer Service Manager

    Philippines - Last active: 1 day ago - Tests: 2 - Portfolio: 3

    Cum laude graduate specializing in Organizational Communications with junior-level managerial and administrative experience. I have been in customer service for 5 years and a project manager for over a year. I live to socialize (wait, that didn't sound right... I was referring to nudging people to get and keep the ball rolling if you know what I mean). *imagine smiley here* If you like what you see so far then please continue reading... I am... - an all around virtual assistant (executive, administrative and operations) - a very crafty social media manager - a "perfectionist" when it comes to project management - a well experienced customer service professional and a trainer/coach at that - an introvert yet an overachiever - left-handed but taught myself to write and use chopsticks with my right hand (it's my personal equivalent to Caesar's "I came, I saw, I conquered" which shows how persistent I am) The core of my professional experience is centered on customer service and improving customer experience. I earned my internship from two respected advertising companies and exposed myself to research, customer – client relations, media, public relations, marketing, and advertising at the time. I had my share of doing freelance projects for such agencies for almost two years before I finished my degree. After college, I worked at JPMorgan Chase Bank as a specialist. I learned fast and worked diligently to develop the different skills I needed to perform well. I was recognized several times as top analyst in our process. I was then selected to assume a post in the company’s Performance Improvement Team as a Voice and Communication’s Coach supporting the site’s different lines of businesses. My main objective was to help our specialists improve their customer conversations and be advocates of customer satisfaction. I was then selected to be a Relief Team Manager handling a team of specialists and driving their performance. This role fully developed me in managing my time, coaching people, developing reports, and coordinating with leaders and cross site functions. If not for freelancing I will never realize how many titles and roles I can immerse myself into. I have worked for various industries and became the right hand of very strong minded CEOs. Tools: Microsoft Office 2010 and 2007; Adobe Applications; Google docs; Photo editors: Adobe Photoshop, Illustrator, Photoscape, Pixlr; Video Editor: Windows Movie Maker, Camtasia, Animoto; Social Media: Facebook, Twitter, Instagram, LinkedIn, Google +/pages; Blogs: Blogger, Wordpress, Squarespace, Kajabi; CRM: Bitrix24, Zendesk, Zenoffice, Zopim Chat, Uservoice; Lead/Project Management: Highrise, Timetrade, Smartsheet, Basecamp; Other applications: Clarify it, Snagit, Iubenda, Join.me, Audacity, Callfire, Mailchimp, Bitbucket Skills Summary: Strong English communication skills both oral and written (I write articles, proofread and edit other contributors/contractors' articles) Effective coaching and management skills Superb customer- relationship skills and inter-personal skills. Advanced knowledge in computer applications especially Microsoft Office, Adobe and web-based resources SEO Content and Social Media Management Great call handling skills Email response handling and management Highly creative and keen with design and layout (i.e posters, business card, powerpoint presentations) Reliable and experienced in using social networking tools and social media such as Facebook, Youtube etc. Efficient in conducting research, analysis, presentations, blogging, and technical writing Capable of making timely decisions and has initiative Fast-learner, goal driven, efficient, and resourceful (Can learn navigating new CRM easily!) Team player and has deep appreciation in group dynamics Organized and efficient with time and task management Experienced in Project Management - managing other freelancers or contractors Critical thinker Software and computer application tester

    Associated with: RAVN

    $20.00 /hr
    2,324 hours
    5.00
  6. Charlene B

    Charlene B Agency Contractor

    Operations manager w/ 5 years customer service experience.

    Philippines - Last active: 2 days ago - Tests: 4

    To find a work where I can apply my skills and proficiency. While at home and attending to my family. I have been in the business for more than 5 years. As an executive assistant to a collections agent and I have worked my way through customer care and technical support. Management has been the highlight of my career. I take pride in motivating people and helping customers. This is why I take every job seriously and provide the best assistance that I can.

    Associated with: TRISIS Contact Solutions

    $11.11 /hr
    3,403 hours
    5.00
  7. Christine P.

    Christine P. Agency Contractor

    Professional Virtual Assistant, Customer Service, and Support rep

    United States - Last active: 1 day ago - Tests: 4 - Portfolio: 1

    In the past 16 years of work, life, and educational experiences: as a Customer Service, Sales, and Support Representative (by phone, email, ticket, messaging, and fax both B2B and residential), Lead Generator, Student of Marketing Management, and Mom, I have acquired many skills: Microsoft Office, building databases of decision makers, closing a sale, internet research, importance of time management, patience, and more... I am looking forward to our future endeavors, so just let me know exactly how I can help you make your company more profitable. A long term position is preferable, but definitely NOT a deal breaker. As your Professional VA FreelancerI am here to help put you and your company's best foot forward. Being an at home VA Freelancer is my full-time career and I will work hard for you.

    Associated with: oDesk Payroll, ToDoListDone

    $14.00 /hr
    4,962 hours
    5.00
  8. Allisa Nembhard

    Allisa Nembhard Agency Contractor

    Team Leader/ SEO Optimizer/ Website Designer/ Customer Service Rep

    Jamaica - Last active: 1 day ago - Tests: 6 - Portfolio: 22

    I have been working as a Supervisor, Project Manager, Web Designer and Virtual Assistant for over seven years. I have done project management, data entry, payrolls, transcriptions, manage calendar, management of small business, web researching, making reservations, wordpress editing, social media postings and excellent skills in Microsoft suite. I speak and write good English, I have excellent phone skills, I am a people's person. I have a US phone, Skype account and I can receive faxes also. I am always online and I am Monday to Saturdays. I am a team person, easy to work with, can multitask and I know how to prioritize also. I am honest and reliable and will get the job done on time.I am a fast learner and is willing to go the extra mile to get the job done and done very well

    Associated with: Global Assistant Jamaica Agency, Skillsoft Technologies

    $10.00 /hr
    11,582 hours
    4.79
  9. Sheryl P.

    Sheryl P. Agency Contractor

    Customer Service Support+Admin/SEO Support, Writer, Telemarketer

    Philippines - Last active: 1 day ago - Tests: 7

    Over the last 6 years, I have been working for the virtual world, giving CUSTOMER EXCELLENT SERVICE with the WOW experience. I am seeking opportunities to be more competitive in the virtual world and to be able to do more. I am open to new projects and knowledge and always on the GO for every opportunity that comes in.

    Associated with: Ravmark Inc. Agency, Round 'd Clock Services

    $10.00 /hr
    14,140 hours
    4.96
  10. Alena Boltonosova

    Alena Boltonosova

    Customer service representative - Consultant

    United Arab Emirates - Last active: 10/27/2014 - Tests: 2

    I am experienced in a customer service. I have a three years' experience of working at customer service and am proficient in English and Russian languages. I know French on Intermediate level. While I was working as a customer service representative, I had such duties as providing information about products and services and respond to customer complaints, so I developed good skills of handling problem customers, advanced computer and Internet skills. For the last year I have been also working as a consultant and acquired important knowledge in promotional sphere. These skills allow me to promptly and professionally perform the tasks and provide an effective interface between the customers and the company. The main objective in my job is to listen to the customer attentively and suggest helpful suggestions to resolve the matter. less

    $11.11 /hr
    3,664 hours
    5.00