Customer Care, Customer Service Reprs, Tech Support

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  1. Stephanie B.

    Stephanie B. Agency Contractor

    Expert Chargeback Specialist, Fraud Prevention,Customer Service, VA

    United States - Last active: 2 days ago - Tests: 9 - Portfolio: 4

    Over the last 5 years, I have a wide range of experience in Chargebacks, Fraud Management, Virtual Assistant, Google Docs, Emailing, Supervisor, Web Researching, Dictation, Google Calendars, Appointment Setting, and Data Entry. I am seeking opportunities to utilize my skills for your company.

    Associated with: oDesk Payroll

    $17.78 /hr
    8,041 hours
    4.80
  2. Nino Mcmullin

    Nino Mcmullin

    Customer Service Manager

    United States - Last active: 02/14/2012

    $22.22 /hr
    1,199 hours
    4.38
  3. David Ryan

    David Ryan

    Customer Service & Sales & Research

    United States - Last active: 10/01/2012 - Tests: 3

    Continue my very successful 20 year work from home career. [ and teach/manage others to do so as well]

    $33.33 /hr
    1,834 hours
    4.30
  4. Julien Angelov Georgiev

    Julien Angelov Georgiev

    customer service agent

    Greece - Last active: 2 months ago - Tests: 2

    Enjoying the contact with the customer and providing service in a professional way, quick solutions and answers of the customer’s demands. Enjoying being a part of multicultural team and always ready to improve personal and professional skills. Previous experience of 3 years as a customer support agent.

    $15.00 /hr
    1,093 hours
    5.00
  5. Ma. Michelle Roraldo

    Ma. Michelle Roraldo Agency Contractor

    Customer Service

    Philippines - Last active: 2 days ago - Tests: 3

    I worked in one of the agencies here at Odesk since December 2012 till today, with a total hours of 3623. I worked as a staff in an online casino. Most of the time, my task was to be always visible in the system to make sure that all transactions would be assisted right away with a maximum assistance of 1 minute. As a staff we are required to be on guard on declined and completed transactions of online players. I also receive incoming calls, mostly questions regarding their Withdrawals and matches they could take advantage of. I also do outbound calls to welcome first time depositors, call players who has declined transactions. I also had 8 years of experience in the customer service (call center) industry. I started out as an agent who takes in call from customers about their bills,payments and programming changes. I also worked as an outbound agent who calls customers who just initially sign up for the service. As the years passes by, with my outstanding performance, I was promoted as a Customer Service Supervisor from the inbound department. I handled and supervised teams, mostly consist of 10- 13 agents.I coach, lead, manage and develop agents in terms of meeting the center’s goals, as well as maintaining their good performance. Clearly define and set daily, weekly and monthly goals. Reviews and measure performance against goals and discuss opportunities. I am a very responsible team player. I like things to be organized and detailed. I plan my to do list everyday and make sure that at the end of the day, everything has been met. I work with minimal supervision, flexible when it comes to work schedule and work load. I am also very eager to learn new things, gain more information and be knowledgeable.

    Associated with: Client Expert Solutions

    $4.00 /hr
    4,426 hours
    5.00
  6. Jocela Elnasin

    Jocela Elnasin

    ECO-FUSED Customer Service Specialist

    Philippines - Last active: 4 months ago

    Works individually and as a team to meet the needs of ECO-FUSED customers with a can-do attitude. Uses resources to ensure customers are happy, and have their questions answered in a timely manner.

    $4.44 /hr
    2,287 hours
    4.97
  7. Asher S.

    Asher S. Agency Contractor

    Product Manager, Software Architect, Cloud & SaaS Architect

    United States - Last active: 05/19/2014 - Tests: 19 - Portfolio: 3

    [Background] I have worked as a consultant to various companies worldwide in high-tech IT related sectors such as Cloud & SaaS, Mobile eCommerce, Automotive & more. [Vision] I believe in working with the best of the best. I am looking for new challenges where I'm given a chance to build something new, creative and completely mind blowing. [Expertise] Over the 14 year span of my career, I have accumulated expertise in the following areas: - New Product Development - Operations research & management - Social Media Marketing & Strategy - Business Development - Information Security - Big Data & Analytics - Mobile App Development - Start ups - Anything and everything cloud related - Software Architecture for large scale applications And of course, I am familiar if not an expert, in all technologies such as Java, Ruby, PHP, .NET, SQL, NoSQL, Unix, Linux, Windows, AWS, VMWare, Xen, Asterisk etc.

    Associated with: ClickStrat Agency Agency

    $80.00 /hr
    4,027 hours
    5.00
  8. Andriy Surovets

    Andriy Surovets Agency Contractor

    Programmer / Developer

    Ukraine - Last active: 10/03/2014 - Tests: 2

    I am working as software developer for 9 years. During this I was working on different projects. My primary tasks were Java development, implementing automated and unit test cases, defining requirements. Experience: 07.2014 -10.2014 Nextance Trilogy. inc Nextance is a system controls contracts, and the relationships they govern. Improving standardization and control of contracts, as well as gaining visibility into their content, improves the results of any business initiative you have in place today. You can benefit from Nextance Contract Performance Management by improving the standardization, visibility and control of your contracts. Tools and technologies: Java/C# Oracle/AG Tamino XML Server/IBM DB2 XML/XSLT/CSS/JS Role: GUI modifications; Busines 06.2013 - 07.2014 SmartMix Trilogy. inc Provide development, support, testing and continuous integration of numerous products, which are under development of Trilogy network. Working on investigation and development activities on SmartMix direction. Tools and technologies: Java, CSS, JavaScript ,Microsoft SQL Role: GUI modifications; Business Logic Modification; Add new functionality,Configurated manager 03.2012 - 06.2013 Virtual MGA Virtual MGA has a set of core features that are generally present across all clients. In additional to the core features we also offer some premium features that can be layered on top of the core product. Examples of some of our premium features are: Active Contract Management (the ability to manage various contracts both new and expiring and syndicate transactions across multiple contracts), Active Aggregate Management (setting aggregate thresholds by Zone or County or State or a combination of all these s 06.2011 - 02.2012 Hewlett-Packard Create backend functional for Router and coverage this functional Unit test Tools and technologies: C,Java(JUnit),XML Role: Business Logic Modification; Add new functionality,Write JUnit Test 10.2010 - 06.2011 DCM Trilogy. inc The Versata Distribution Channel Management (DCM) software manages the relationship between financial services institutions and the distributors that sell and service their products. Tools and technologies: Java, JSP, XML, XSLT, CSS, JavaScript and OQL (Object Query Language) PostgreSQL, Microsoft SQL, Oracle, DB2 XML/XSLT/CSS/JS Role: GUI modifications; Business Logic Modification; Add new functionality,Configurated manager 10.2007 -10.2010 Nextance Trilogy. inc Nextance is a system controls contracts, and the relationships they govern. Improving standardization and control of contracts, as well as gaining visibility into their content, improves the results of any business initiative you have in place today. You can benefit from Nextance Contract Performance Management by improving the standardization, visibility and control of your contracts. Tools and technologies: Java/C# Oracle/AG Tamino XML Server/IBM DB2 XML/XSLT/CSS/JS Role: GUI modifications; Busines 06.2006 - 10.2007 Artemis 7 Trilogy. inc Artemis 7 is a web-based investment portfolio management system that supports organizations that wish to implement a top-down management process to optimize the selection and execution of investments. Tools and technologies: Java/AWT, Oracle, Abbot,JUnit Role: GUI modifications; performance tests automation Skills: Programming Languages/ Technologies: * Java,C#,C++,JavaScript,PHP,SQL, XML,XSLT, HTML,CSS RDBMS: * Microsoft SQL Server * Oracle * PosrgreSQL * MySQL Frameworks: * Spring * Hibernate * Struts * JUnit Development Tools: * Eclipse * MyEclipse IDE * NetBeans IDE * IntelliJ IDEA * Tortoise SVN * JProfiler * Firebug * Apache Ant * FindBugs, CheckStyle, Coverage, MI, PMD code quality metrics * Visual Basic Script debugger

    Associated with: Bush software development

    $31.11 /hr
    1,586 hours
    5.00
  9. Arthur Jhon Alipante

    Arthur Jhon Alipante Agency Contractor

    Agency Manager / Software Engineer

    Philippines - Last active: 2 months ago - Tests: 3 - Portfolio: 1

    An Agency Manager and Financial Consultant at The Philippine American Life and General Insurance Company (Philam Life), a Health Benefit Agent at Maxicare Healthcare Corp., and a Heath Counselor at Caritas Health Shield, Inc. I am also the Managing Director of Spring Events and Productions Group Inc. My past working experience is with Lexmark Research and Development Corp., responsible in the delivery of both Mac applications and Linux print driver software for Lexmark International, Inc., with mastery in Objective C, XCode, Mac OS, Ubuntu and Fedora distributions, BASH, and Perl scripting, respectively. Through concurrent experience with HardShop Labs, LLC, I have timely and time-tested experience in technical, management, staff, and business leadership of SEO practitioners that deliver Quality Backlink Building and Article Writing. I also have highly-competent skills in PHP, HTML, MySQL, and Site Administration.

    Associated with: Deethur Outsource

    $35.00 /hr
    1,272 hours
    5.00
  10. Dahlia Angela Grapa

    Dahlia Angela Grapa

    Administrator, Audio Editor, Customer Care Service

    Australia - Last active: 02/13/2011 - Tests: 5

    I am seeking for an opportunity to practice my skills at the same time grow in every direction. My ultimate goal is to learn and provide excellent service to employers.

    $27.78 /hr
    1,444 hours
    4.99