Other - Customer Service Specialists

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Manish Dubey

Manish Dubey

AR Specialist, Medical BIlling Specialist

India - Tests: 5 - Portfolio: 17

What value can I add to your project and how can I be the best candidate for your project? Well I love what I do; I'm serious about being a long-term success. My ultimate goal is to provide error free work and focus on continues improvement by applying Six Sigma Methodology in service delivery for my clients. What do I provide to my client? 1-Provide Reliable & Cost Effective Solutions 2-Provide First Time Resolution (FTR) 3-Service Delivery within Turn Around Time (TAT) 4-Innovative & Continuous Improvement in service. 5-Provide Quality work & unlimited Customer Support. I have 10 years of experience in USA healthcare Industry (Medical Billing), HIPAA privacy rules, HIPAA Certified,Transcription, Management skills, Six Sigma, Quality Compliance and customer support. I have worked on all segment of Medical billing and also did quality check for same. Please see my portfolio and attached PPT on medical billing. I am willing to work with you on long term basis. You may see my services on trial basis and then decide about my candidacy for the project. I assure timely delivery of the task with quality. I have excellent communication and management skills, virtual assistant task via Skype. I am accurate, quick learner, and have ability to follow instructions and to perform multitask to meet deadlines. Apart from this, I am proactive, self starter and can carry out various activities without supervision, team player. Most of the time I am available on Skype or e-mail me for a fast and hassle free communication. I began my career as an AR executive with a NASDAQ listed company where I performed various activities. I have worked as Project Manager and Quality Controller with some of the top most USA healthcare outsourcing company. I am Six Sigma Green Belt certified and have completed lean, asset and Quality certificate courses. I have received several awards and certificates for my work like Best QCA of the year 2012,2013, one Gold and Silver star for best performance, Star performer of all quarter. My expertise is in several areas of Medical billing and Transcription. I have worked on all function of medical billing (Patient registration, Transcription, Insurance Verification, charge entry, coding, Payment posting, AR follow up, Collection and Refund) and also did quality check for same. I have also prepared training manual for AR and payment posting. I always try to identify opportunity to improve billing cycle and focus on continuous improvement in process by applying six sigma methodologies. I have worked for below mentioned specialties of provider’s claim. Specialties 1. Anesthesiology 2. Chiropractic 3. Dermatology 4. E&M 5. DME 6. Family Practice 7. Gastroenterology 8. General surgery 9. Gynecology and obstetrics 10. Internal Medicine 11. Orthopedic 12. Pathology 13. Physical Medicine and Rehabilitation 14. Physical Therapy 15. Psychiatry 16. Neurology 17. Radiology 18. Skill Nursing Facility I have exposure of working on below mentioned functions of Medical billing and also did quality check for same. 1. Patient Registration 2. Insurance Verification 3. Pre Authorization Request and verification 4. Charge Posting / Super bill review 5. Evaluation of valid HCPCS codes, ICD 9-10 and Modifier 6. Work on Edits of rejected electronic claims 7. Checking clearing house reports (Emedeon, Availity) 8. Provider PIN calling ( for verifying provider TAX id, NPI and billing address) 9. EOB and check search via websites and batches 10. Payment Posting 11. AR Follow up on denied claims via call or websites 12. Appeal project 13. Collection / Refund Current Job Responsibility 1. Daily audit of sample size. 2. Publishing weekly /monthly dashboard, production and accuracy report to client. 3. Working on new projects to improve process accuracy and productivity. 4. Doing calibration with QCA, Team leader and SME to reduce process variances. 5. Tracking or identifying root causes and process variances. 6. Conducting PKT (Process knowledge test) to bridge the knowledge gap. 7. Suggesting corrective actions, implementing solutions and reviewing implementation 8. Providing feedback and refresher training to individual and team. 9. Doing remotely and side by side audit of associates 10. Analyzing trends in quality check data and finding variations and their root causes. Work Experience of Software I have work experience of below mentioned software in medical billing. I have very good grasping power so it will not take much time to navigate new software. 1. Medical Manger ( MM 9 and 10 version) 2. Flowcast 3. Groupcast 4. Park 5. Confluence 6. Appointment manager 7. Encoder Pro 8. Footprints 9. Citrix 10. MSI Imaging 11. Imaging Viewer 12. Prognosis Pro 13. Brightree 14. Practice Fusion 15. Office Ally 16. Practice Mate 17. Athena EMR 18. Allscript 19. Medex 20. RxBilling 21. PPMTOX

$5.56 /hr
311 hours

Lusine M.

Lusine M.

Translator, Web Developer, VA, Customer Service Assistant, transcriber

Armenia - Tests: 4 - Portfolio: 2

The most important things you should know about me before you trust me with your tasks are as follows: I possess more than 5 years of experience in online advertisement, 8 years of website content writing, translating, transcribing. (English, Armenian, Russian, Greek, Spanish) LinkedIn Profile: https://www.linkedin.com/in/lisa-manukyan-8b585b22?trk=hp-identity-name Outstanding at customer service, cold calls, finding new clients/partners, translating any type of contents, legal and medical documents, interpreting in business meetings and conferences (7 years of extensive experience). I am smart and fun to work with. If I do something I do it well, or I don't do it at all. My previous employers: Legal Expert(Armenia); Christou Real estate (Greece), Telegraz (Armenia), Terra Micro (Germany), Starwood Hotels & Resorts (USA). Letters of recommendation/reference letters are provided upon request.

$9.67 /hr
16 hours

Rolando Jr. P.

Rolando Jr. P.

Freelance IT Support and Help Desk

Philippines - Tests: 1

To obtain a position which will allow me to use my excellent communication skills. I can explain in clear and simple terms, the various details of a product, or troubleshoot at a moment's notice. To utilize my prior experience in working in a call centre. I am aware of the factors that govern the job of a technical customer support and will need less hesitation than most other candidates. I have the patience and the stamina to endure long work hours and thus I can benefit my company as well.

$5.56 /hr
348 hours

Jiffy Dumael

Jiffy Dumael

Admin Support/ Market Researcher/ Order Processor

Philippines - Tests: 8 - Portfolio: 3

Production Planner- that's the role I play in the company I am currently connected with. As such, my key responsibility is to forecast the demand of the market and see to it that our company's resources are able to meet the opportunities set. I wanted to apply as an Upwork part timer because I realized that the knowledge and skillset acquired thru my job can be further utilized in the fields of Administrative Support, Market Research, and Order Processing. This is an opportunity that not only me can capitalize on but also by a lot of employers who are in demand for capable people that can accomplish these functions at a fair and reasonable price.

$8.00 /hr
243 hours

M Faisal Waheed Durrani

M Faisal Waheed Durrani

Virtual Assistant/Sr.Customer support Executive

Pakistan - Tests: 4

Thanks for viewing my Profile, I am a Professional customer service representative, with over Eight years of experience, with strong sales skills. I have worked as a customer service representative in fields ranging from cable/phone/internet companies to solar panels/auto insurance/computer financing programs, so I know how to appeal to a wide range of clientele. My analytically geared mind, I believe, would be an asset to any future employer. I have five years of working experience at TRG (The Resource Group) in Lahore Pakistan in inbound sales/front CS desk for, Time Warner Cable, Charter, Comcast, Dish/Direct Tv, RCN, Suddenlink, Cable-one, Insight Communications, hughesnet, frontier communications and wind stream. I have two years of working experience at Ovex Technologies in Lahore Pakistan in a computer Financing Program "BLUE HIPPO" I have three months of working experience at Mindbridge in Lahore Pakistan in inbound customer service campaign TCM "Total Call Mobile" I have working experience for a year collectively as an outbound sales executive for different campaigns including, Duct Cleaning, Auto Insurance Lead Generation, Solar Panels, Fido and Roger (Canadian Cellular Networks), Bell Canada, T-Mobile, Orange, O2, 3G, Vodaphone. I am seeking employment with a company where I can use my talents and skills to grow and expand the company and I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities and want to excel in this field with hard work, perseverance and dedication. I want to be part of the success in an environment of growth and excellence and I am seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable career for myself. Thanks & Regards

$5.00 /hr
0 hours

Alex Griboyedov

Alex Griboyedov

Professional Jewelry Retouch

Moldova - Portfolio: 12

Jewelry, watch, commercial/advertising/promotion Photography Retouching - Send us your files in any format for the retouching. - Get Free corrections and adjustments on all work performed. - Discounts for regular customers and on large volumes. - Free retouching to 3 photos to showcase my skills. Contact me at Galexart.Retouch@gmail.com if you have any questions. Thank you.

$9.00 /hr
0 hours

Filisha D.

Filisha D. Agency Contractor

Expert business professional with operational experience

Guyana - Tests: 3

With over 8 years in the services industry ranging from sales, advertising,marketing,production and customer service has equipped me with the various tools to function in various areas. My understanding of the importance of meeting and satisfying customers demands as landed me the opportunity to work with one of the largest BPO companies in South America, dealing with e-commerce companies such as CafePress and zulily. Taking up the position of customer service representative for 3 months, after which I was promoted to a customer service trainer for the company. I am dedicated, hardworking, committed and passionate about my work ethics. Have dealt with customers on all levels and my main goal was to satisfy them and provide exceptional service.

$11.50 /hr
0 hours

Warren David Edwards

Warren David Edwards

Customer & Technical Support Professional / Workforce Management

Philippines - Tests: 4 - Portfolio: 5

My core competency lies in end to end customer service and technical support. I have a comprehensive experience with different positions and activities such as training, seminars, and certifications that have enhanced my customer service and client relationship management skills.

$3.56 /hr
40 hours