Other - Customer Service Specialists

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Zoheb Hasan

Zoheb Hasan

Medical billing specialist/Patient Services(Call center)/RCM Billing

India - Tests: 7 - Portfolio: 1

Value I can add to your project and how can I be the best candidate for your project? Well I love what I do; I'm serious about being a long-term success. My ultimate goal is to provide error free work and focus on continues improvement by applying Six Sigma Methodology in service delivery for my clients. What do I provide to my client? 1-Provide Reliable & Cost Effective Solutions 2-Provide First Time Resolution (FTR) 3-Service Delivery within Turn Around Time (TAT) 4-Innovative & Continuous Improvement in service. 5-Provide Quality work & unlimited Customer Support. 1-Provide Reliable & Cost Effective Solutions 2-Provide First Time Resolution (FTR) 3-Service Delivery within Turn Around Time (TAT) 4-Innovative & Continuous Improvement in service. 5-Provide Quality work & unlimited Customer Support. I began my career as an AR executive with a NASDAQ listed company where I performed various activities. I have worked as Project Manager and Quality Controller with some of the top most USA healthcare outsourcing company. I am Six Sigma Green Belt certified and have completed lean, asset and Quality certificate courses. I have received several awards and certificates for my work like Best QCA of the year 2012,2013, one Gold and Silver star for best performance, Star performer of all quarter. My expertise is in several areas of Medical billing and Transcription. I have worked on all function of medical billing (Patient registration, Transcription, Insurance Verification, charge entry, coding, Payment posting, AR follow up, Collection and Refund) and also did quality check for same. I have also prepared training manual for AR and payment posting. I always try to identify opportunity to improve billing cycle and focus on continuous improvement in process by applying six sigma methodologies. I have worked for below mentioned specialties of provider’s claim. Specialties 1. Anesthesiology 2. Chiropractic 3. Dermatology 4. E&M 5. DME 6. Family Practice 7. Gastroenterology 8. General surgery 9. Gynecology and obstetrics 10. Internal Medicine 11. Orthopedic 12. Pathology 13. Physical Medicine and Rehabilitation 14. Physical Therapy 15. Psychiatry 16. Neurology 17. Radiology 18. Skill Nursing Facility I have exposure of working on below mentioned functions of Medical billing and also did quality check for same. 1. Patient Registration 2. Insurance Verification 3. Pre Authorization Request and verification 4. Charge Posting / Super bill review 5. Evaluation of valid HCPCS codes, ICD 9-10 and Modifier 6. Work on Edits of rejected electronic claims 7. Checking clearing house reports (Emedeon, Availity,Web md) 8. Provider PIN calling ( for verifying provider TAX id, NPI and billing address) 9. EOB and check search via websites and batches 10. Payment Posting 11. AR Follow up on denied claims via call or websites 12. Appeal project 13. Collection / Refund Current Job Responsibility 1. Daily audit of sample size. 2. Publishing weekly /monthly dashboard, production and accuracy report to client. 3. Working on new projects to improve process accuracy and productivity. 4. Doing calibration with QCA, Team leader and SME to reduce process variances. 5. Tracking or identifying root causes and process variances. 6. Conducting PKT (Process knowledge test) to bridge the knowledge gap. 7. Suggesting corrective actions, implementing solutions and reviewing implementation 8. Providing feedback and refresher training to individual and team. 9. Doing remotely and side by side audit of associates 10. Analyzing trends in quality check data and finding variations and their root causes. Work Experience of Software I have work experience of below mentioned software in medical billing. I have very good grasping power so it will not take much time to navigate new software. 1. Medical Manger ( MM 9 and 10 version) 2. Citrix 3. Park 4. Prognosis Pro 5. Practice Fusion 6. Athena EMR 7. Medex 8. Avisena 9. E-Clinical Works 10. Mckesson

$5.56 /hr
0 hours

Frederike Gross

Frederike Gross

Multilingual Management Assistant is looking for new challenges

Finland - Tests: 4

In December 2015 I graduated from HAAGA-HELIA UAS, with a Bachelor Degree in Business Administration. During this Degree Programme for Multilingual Management Assistants, I specialized in HR and Marketing. I fluently speak German (native) and English. I have a basic knowledge of French and Finnish.

$11.00 /hr
897 hours

Alex Griboyedov

Alex Griboyedov

Professional Jewelry Retouch

Moldova - Portfolio: 12

Jewelry, watch, commercial/advertising/promotion Photography Retouching - Send us your files in any format for the retouching. - Get Free corrections and adjustments on all work performed. - Discounts for regular customers and on large volumes. - Free retouching to 3 photos to showcase my skills. Contact me at Galexart.Retouch@gmail.com if you have any questions. Thank you.

$9.00 /hr
0 hours

Ivan Del Rosario

Ivan Del Rosario

Experienced Customer Service Representative

Dominican Republic - Tests: 1

Great multitasking skills, able to handle multiple task according to company needs, personal availability, great communication skills both verbally and written fitting into the subject and professionalism entitle handling. Capacity to handle stressful situations without having to leave the tasks assigned. Able to handle human relations perfectly in a positively manner. Experience having relations with several foreign users and different cultures understanding. Great communication skills able to understand variety of customers different culture. Advanced computer skills, typing, understanding and certain knowledge in information technology, specially networking. Up to date with latest technology, able to handle latest information on electronics. Great Customer Service skills, Former top Agent for Samsung Electronics America , Laptop's department. Ability to solve complex issues with Laptop's and mobile electronics 5 Month Experience for Customer Tech / Customer service looking forward to keep enriching my career.

$11.00 /hr
0 hours

Ashok P.

Ashok P.

VA, Web Research, Administrative Support, PA, Customer Support

India - Tests: 5 - Portfolio: 9

My goal is to provide superior customer service, web research, administrative support, chat support & email support . I can readily assure you that my extremely positive work ethics, and my passion for providing excellent services, will ensure that I will surpass all of your expectations. More of the reason why I scrutinize every angle, triple check all work and perfecting it over-all and going the extra mile to retain client's trust and satisfaction.

$4.50 /hr
10,045 hours

Awais Saleem

Awais Saleem

Wordpress | Responsive | Shopping Cart | HTML5 | CSS3 | PSD

Pakistan - Tests: 6 - Portfolio: 10

200++ Successfully Completed Projects. 170++ Fully Satisfied Clients. 4++ Years Experience in Website Design and Development, PSD to HTML/CSS, PSD to Wordpress Conversion. I am expert in the fields of -. WORDPRESS -. PSD TO HTML/CSS and WORDPRESS -. RESPONSIVE wordpress themes (Bootstrap) -. Wordpress themes customization -. HTML5 -. CSS3, -. PHP, -. Mysql -. Javascript, -. Customized CMS -. Ecommerce -. Dreamweaver -. Photoshop -. Illustrator My very first priority is to provide 100% SATISFACTION to my customers with nice and clean work, very fast turnaround, effective communication, UNLIMITED Revisions and free technical support at very reasonable prices. If you want to get excellent results, then please give me a chance to prove me. I am sure that you will enjoy working with us. Thank You, Awais Saleem

$16.67 /hr
174 hours

Vyacheslav D.

Vyacheslav D.

Microsoft Certified Professional: MCSE,MCSA,MCITP EA. Windows Admin.

Ukraine - Tests: 10 - Portfolio: 11

Dear client. I want to propose my 14 years experience for advantage in any of your projects which related to Microsoft platform. My point always - solve all tasks with maximum effectiveness and less expenses. Main specialization of my expertise - Active Directory/DNS/DHCP, System Center components and Private Cloud, Azure technology, Exchange servers. My knowledge and skills proved by Microsoft certificates which you can find in my portfolio. Looking for interesting projects or short time job. I can help with planning, implementation and support of infrastructure for small or big companies. I can help in troubleshooting and resolving of complex cases. Here is list of products I am proficient and can help in planning, supporting and troubleshooting: = Microsoft Windows 2008/2012 server products = Windows Vista/7/8/10 desktops client products = System Center components = Azure cloud technology = MS Exchange 2007/2010/2013/2016

$45.00 /hr
4,439 hours

Lovely T.

Lovely T.

Real Estate Admin Assistant, Web Researcher, Data Entry, Phone Support

Philippines - Tests: 6 - Portfolio: 2

I am a full time freelancer for over 3 years. From Data Entry to Customer Service Rep. I have also been in a BPO industry for over 4 years and I have honed my skills to be well versed in multi-tasking and enhanced my English Communication skills. Making accurate and fast results are my specialty and My goal is to offer the best assistance I can provide to my clients utmost satisfaction.

$6.67 /hr
4,737 hours

Sergio C.

Sergio C.

100% dedication. 0% sloppiness. Unlimited creativity. Just add work.

Philippines - Tests: 12 - Portfolio: 19

Glad you could drop by this humble page of mine. Now that I have your attention for the next couple of minutes or so, allow me to proceed with my pitch on why this oDesker should be worth a look. This guy Serge has a wealth of experience in the data entry field with prior roles in various state and private firms as data entry operator, transaction processor, mortgage document indexer, transcriptionist, content abstractor/editor and Web researcher. Key strengths are in Web-based entry tasks, with a mix of English editing and a dash of Web research, blended in almost limitless attention to detail. Creativity and zeal for work: the sky's (or the stratosphere's) the limit! oDesk ID verified! My work rig is hooked up on a two 19-inch LCD display setup in dual-view mode! Had enough? If you're just getting started, scroll down to see more of what you've been missing.

$4.00 /hr
6,459 hours