Other - Customer Service Specialists

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  1. Orchille G.

    Orchille G. Agency Contractor

    Technical Support

    New Zealand - Tests: 1

    I am a IT support specialist with 3 years experience, including 5 years as a Technical/Customer service Phone Support and 2 years of Customer Service Supervisor, a role into which I was promoted. I have experienced on deployment support and maintenance desktop, laptop and phone units which includes and operating system, installed software (includes internal applications, software packages and client applications), hardware/Network and related peripherals. I am seeking opportunity to provide IT Realtime Support..

    Associated with: AGENCY

    $22.22 /hr
    5,210 hours
    5.00
  2. Lori Meaney

    Lori Meaney

    Experience web / mobile QA professional.

    United States

    Experienced QA tester with experience in Web, SaaS, mobile applications. I take a thorough and meticulous approach to finding and documenting issues with systems.

    $25.00 /hr
    118 hours
    5.00
  3. Liridon Krasniqi

    Liridon Krasniqi

    Computer Support Specialist

    Serbia - Tests: 5 - Portfolio: 2

    Almost 15 years in providing desktop support, installing & maintaining networks and support end user of the biggest ISP and telecom industries in Kosovo • Excellent knowledge of Windows & Network Administration • Excellent knowledge of designing and building LAN, WAN, Troubleshooting end user and so on.

    $11.11 /hr
    4 hours
    5.00
  4. Robert H.

    Robert H. Agency Contractor

    Team Lead/ Technical Expert Support(Phone/Chat/Email)

    Philippines - Tests: 6

    I have been working in a business process outsourcing industry for 13 years. This has been an invaluable experience in terms of learning different level of techniques to enhance my performance from an entry level customer care representative processing emails and chat to a 2nd level technical support providing extensive solutions and strengthening client relationship. As a leader, I am currently focused on developing and leading a team to exceed client expectations. I aim to do the same in Odesk given the opportunity to commit myself in the personal and professional development of a team as well as apply the day-to-day project experiences to individual talents.

    Associated with: MAGNIFICO

    $12.00 /hr
    6,393 hours
    4.70
  5. Shareena Rasheedammal Fasaludin

    Software Engineer Java J2EE SQL Oracle Hibernate

    India - Tests: 7 - Portfolio: 1

    Strategic, Sun certified Java professional with 3 years of extensive experience in functional and technical implementation. To be associated with a progressive organization, aspiring to take up challenging assignments to build my career aspirations and to involve as a part of the team that dynamically works towards the growth of the organization. Other than Java technology I also have some experience in the following areas: SQL software design and testing.

    $10.00 /hr
    586 hours
    5.00
  6. Dusan K.

    Dusan K.

    Customer Service & Support|Data Entry|Data Analysis|

    Serbia - Tests: 7 - Portfolio: 2

    I finished "Singidunum" University in Belgrade, Serbia. There I studied fast typing, marketing, trade, monetary policy, accounting, commerce etc. Gained experience on email and over phone support while working for Amazon, as Seller Support agent for UK marketplace. Furthermore, I worked for The Body Shop UK, USA and Canada as Customer Care Representative. I also have good experience in the following areas: Microsoft Office, SAP, JIRA, CyberSource, Customer Service Central, Customer Support, Seller Central, Seller Support (phone and email).

    $5.00 /hr
    997 hours
    0.00
  7. Cristian Santiago

    Cristian Santiago

    Infrastructure Administrator(esp. Windows) and Expert Problem Solver

    United States - Tests: 3

    I have been working on IT for almost 15 years now. I am a generalist, a problem solver. I have more experience on Windows Infrastructure but I do also get along pretty well with Unix environments. I have worked for Microsoft Enterprise Support, then continued working as infrastructure administrator for other companies. I have experience in different kinds of Technology and even if I don't have, I can pick it up really quick, my mind seems to be wired up that way.

    $22.22 /hr
    0 hours
    0.00
  8. EZ Bardeguez

    EZ Bardeguez

    IT Helpdesk, Administration, Automation, and Scripting

    United States - Tests: 5

    Currently a Full Time IT Manager at an Experiential Ad Agency in the heart of New York City's SoHo District. I am well versed in all front-of-house technologies (e.g. Windows and Apple Deployment, Mail servers, User accounts, etc.) to Back-of-house and SysOps technologies (e.g. Linux Admin, Networking, DNS, DHCP, etc.). I am here for all things!

    $35.00 /hr
    0 hours
    0.00
  9. Yavor Yanakiev

    Yavor Yanakiev

    System Network Engineer

    Bulgaria - Tests: 2 - Portfolio: 1

    An IT Professional with CCIE(Lab Attempted),CCNA,CCDA, CCNP,JNCIA, JNCIS-Security and more than 10 years of experience in Network designing, planning, and implementation. Possess extensive experience with hands on products like Routers, Switches, Firewalls(UTM Devices), Servers, Link Balancers, PABXs(Telephony Systems). I was involved in a complete setup of Data Center in my career - design, implementation and support. SYSADMIN: Debian Linux / Ubuntu Linux / Red Hat ES Linux / CentOS Linux / FreeBSD Unix /pfSense Unix / Cisco Routers & Switches FTP SERVICES: proftpd, vsftpd, pure-ftpd, sftpd, tftpd FILE SHARING SERVICES: Samba, NFS PRINTING SERVICES: Cups CACHE SERVICES: Varnish, Memcache, MemcacheDB, eAccelerator WEB SERVICES: Apache v1/2, Nginx, PHP v4/5, Suhosin MAIL SERVICES: Postfix, dovecot, courier, RBL, postgrey, spamassassin, amavis, razor, pyzor, clamav, dcc DB SERVICES: mysql v4/5, phpmyadmin, mysqlcluster, postgresql v7/8, phppgadmin DNS SERVICES: bind9, tinyDNS, powerDNS PROXY SERVICES: Squid, SquidGuard, DansGuardian, URLFilter, haproxy, pond FIREWALL SERVICES: iptables, ipfwadm, netfilter VERSIONING SERVICES: SVN, CVS, GIT IDS SERVICES: Snort, PortSentry, Fail2ban, Bastille, Chkrootkit, Rkhunter, Tiger, Tripwire, Aide MONIT SERVICES: Nagios, Cacti, Zabbix, Mon, Monit, Zenoss, Ntop, Munin KERNEL SERVICES: kernel v2.4/2.6, grsecurity, openwall, other patches STATISTIC SERVICES: Awstats, MRTG, Vnstat, Htop, Bwm-ng NETWORK PROTOCOLS: TCP/IPv4 IPv6, IPX, ROUTING: Static Routing, Rip v1/2, (E)IGRP, OSPF(V3) SWITCHING: VLAN, VTP, STP, Inter VLAN Routing WAN: PPP, FR, Network Security, ACLs, IP Addressing, NAT NETWORK MANAGEMENT -Planning, designing, configuring and managing LAN/WAN ensuring maximum network uptime. - Carrying out installation & configuration of network, troubleshooting network problems. - Monitoring and analysing the network including Netflow products(Manage Engine Netflow), Solar Wind Orion, Wire Shark, Sniffer Pro, MRTG ,Cacti, Ethereal, Deep9s Edge Security Profiler, Nmap, Kiwi Syslog Server Possess sound knowledge of: - Cisco IOS up to and including version 12.4 – Advanced Enterprise Services. - Catalyst Switches IOS up to and including version 12.4 - Advanced IP Services. - Catalyst Switches including 1900, 2950, 2960, 3550, 3560, 3750, 4506 and 6509. - Cisco Routers – ISR800,1700, 3600, ISR 2801,ISR2821, 7609, ASR1002 - Routing protocols RIP, OSPF, IGRP, EIGRP, IS-IS, BGP, static & default routing. - IP Multicast technology – PIM implementation, IGMP -VLSM, PPP, IP Addressing, Redistribution, Network Address Translation, TCP/IP, DNS, DHCP, Network Aggregation - Switching technologies like VLAN, Inter-VLAN Routing, Ether Channel, VTP, MLS, HSRP, VRRP, UDLD, STP 802.1d and 802.1w - Remote Access Solution like ISDN, Frame- Relay, PPP and HDLC. - Network designing and trouble-shooting. Network Cabling and Infrastructure. - Elfiq link balancer basic experience http://www.elfiq.com/ - Basic experience with MPLS VPN configuration and implementation with PE-CE routing protocol configuration Network Security - Implementing & configuring VPN ( Open VPN, Site to Site VPN,PPTP, Mobile IPsec VPN) - Cisco Firewall - PIX 506e, ASA 5505, 5510,5520 – experience in maintenance and configuration - Cisco IPS/IDS Firewall - ASA 5505 with AIP SSC-5 - Linux IPS/IDS Firewall - Deep9s - basic experience in maintenance and configuration - Linux Firewall - Pfsense - FreeBSD based firewall in VMware environment - Handling security of Cisco IOS - Zone-based Firewall - Managing Access Control (ACL), Traffic Filtering - Implementing and monitoring information security policies. - Handling network and information security audits. VOICE SERVICES - Cisco ISR 2821 with CUE – configuration of Auto attendant system, Dialling plans, Voice Mail, Fax services, E1, Pots, configuration of IP telephony, Accounting and Billing, Conference Service; - Cisco Unified Communications 520,540 – Dialling plans, Fax services, E1, Pots, IP telephony, Voice Mail; - Intercom – Helios IP; Operating System Knowledge - System administrator experience with various operating systems - Windows 3.11/95/98/2000/2003/XP,Vista,Win7, DOS, FreeBSD(basic), Debian(basic), Windows server editions(Windows 2003,Windows 2008 R2,Windows SBS2011;) Special Services - SMS gateway Ozeki NG http://www.ozekisms.com/ - Nextiva and Loronix video server and client software; Verint Networking appliances – encoders and decoders http://verint.com/ - Axis video software and encoders http://www.axis.com/ Virtualization - VMware ESXi 4.1, ESXi5 - Microsoft virtualization – Hyper V server - Blade Centre H, HS22

    $15.11 /hr
    0 hours
    0.00
  10. Sandeep Choudhary

    Sandeep Choudhary

    Cisco WLAN Professional

    Germany - Tests: 6

    Working from last 3 years as Cisco Network Engineer. My goal is to be the best at whatever I do. I want to be a successful career person who can act as a source of inspiration to others to do their best. My specialization are: 1. CCNA R&S 2. CCIE Wireless Main Tasks: • Configuration of routing and switching equipment • Implementation of Global WAN/ LAN/ WLAN strategies • Definition of virtual Networks • Global WAN Administration and Monitoring • Optimization and Expansion of group Network • Diagnosis and elimination of network Failure • Implementation of site connections • Manage, Support, Implement Wireless connections worldwide • Reporting network operational status by gathering, prioritizing information and managing projects • Establishing networking environment by designing system configuration, directing system installation, defining, documenting, and enforcing system standard • Maximizing network performance by monitoring performance, troubleshooting network problems and outages and scheduling upgrades • Manage deployment and testing of code updates for wireless systems, such as ISE,ACS, WCS/NCS/PI, and WLC. • Responsible for advanced enterprise wireless LAN administration and design, point-to-point and point-to-multipoint topologies. • Resolve escalated hardware and software issues related to LAN/WAN. *** Here is my personal blog: rscciew.wordpress.com

    $16.00 /hr
    0 hours
    0.00