Other - Customer Service Specialists

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Zoheb Hasan

Zoheb Hasan

Medical billing specialist/Patient Services(Call center)/RCM Billing

India - Tests: 7 - Portfolio: 1

Value I can add to your project and how can I be the best candidate for your project? Well I love what I do; I'm serious about being a long-term success. My ultimate goal is to provide error free work and focus on continues improvement by applying Six Sigma Methodology in service delivery for my clients. What do I provide to my client? 1-Provide Reliable & Cost Effective Solutions 2-Provide First Time Resolution (FTR) 3-Service Delivery within Turn Around Time (TAT) 4-Innovative & Continuous Improvement in service. 5-Provide Quality work & unlimited Customer Support. 1-Provide Reliable & Cost Effective Solutions 2-Provide First Time Resolution (FTR) 3-Service Delivery within Turn Around Time (TAT) 4-Innovative & Continuous Improvement in service. 5-Provide Quality work & unlimited Customer Support. I began my career as an AR executive with a NASDAQ listed company where I performed various activities. I have worked as Project Manager and Quality Controller with some of the top most USA healthcare outsourcing company. I am Six Sigma Green Belt certified and have completed lean, asset and Quality certificate courses. I have received several awards and certificates for my work like Best QCA of the year 2012,2013, one Gold and Silver star for best performance, Star performer of all quarter. My expertise is in several areas of Medical billing and Transcription. I have worked on all function of medical billing (Patient registration, Transcription, Insurance Verification, charge entry, coding, Payment posting, AR follow up, Collection and Refund) and also did quality check for same. I have also prepared training manual for AR and payment posting. I always try to identify opportunity to improve billing cycle and focus on continuous improvement in process by applying six sigma methodologies. I have worked for below mentioned specialties of provider’s claim. Specialties 1. Anesthesiology 2. Chiropractic 3. Dermatology 4. E&M 5. DME 6. Family Practice 7. Gastroenterology 8. General surgery 9. Gynecology and obstetrics 10. Internal Medicine 11. Orthopedic 12. Pathology 13. Physical Medicine and Rehabilitation 14. Physical Therapy 15. Psychiatry 16. Neurology 17. Radiology 18. Skill Nursing Facility I have exposure of working on below mentioned functions of Medical billing and also did quality check for same. 1. Patient Registration 2. Insurance Verification 3. Pre Authorization Request and verification 4. Charge Posting / Super bill review 5. Evaluation of valid HCPCS codes, ICD 9-10 and Modifier 6. Work on Edits of rejected electronic claims 7. Checking clearing house reports (Emedeon, Availity,Web md) 8. Provider PIN calling ( for verifying provider TAX id, NPI and billing address) 9. EOB and check search via websites and batches 10. Payment Posting 11. AR Follow up on denied claims via call or websites 12. Appeal project 13. Collection / Refund Current Job Responsibility 1. Daily audit of sample size. 2. Publishing weekly /monthly dashboard, production and accuracy report to client. 3. Working on new projects to improve process accuracy and productivity. 4. Doing calibration with QCA, Team leader and SME to reduce process variances. 5. Tracking or identifying root causes and process variances. 6. Conducting PKT (Process knowledge test) to bridge the knowledge gap. 7. Suggesting corrective actions, implementing solutions and reviewing implementation 8. Providing feedback and refresher training to individual and team. 9. Doing remotely and side by side audit of associates 10. Analyzing trends in quality check data and finding variations and their root causes. Work Experience of Software I have work experience of below mentioned software in medical billing. I have very good grasping power so it will not take much time to navigate new software. 1. Medical Manger ( MM 9 and 10 version) 2. Citrix 3. Park 4. Prognosis Pro 5. Practice Fusion 6. Athena EMR 7. Medex 8. Avisena 9. E-Clinical Works 10. Mckesson

$5.56 /hr
0 hours

Frederike Gross

Frederike Gross

Multilingual Management Assistant is looking for new challenges

Finland - Tests: 4

In December 2015 I graduated from HAAGA-HELIA UAS, with a Bachelor Degree in Business Administration. During this Degree Programme for Multilingual Management Assistants, I specialized in HR and Marketing. I fluently speak German (native) and English. I have a basic knowledge of French and Finnish.

$10.00 /hr
897 hours

Rolando Jr. P.

Rolando Jr. P.

Freelance IT Support and Help Desk

Philippines - Tests: 1

To obtain a position which will allow me to use my excellent communication skills. I can explain in clear and simple terms, the various details of a product, or troubleshoot at a moment's notice. To utilize my prior experience in working in a call centre. I am aware of the factors that govern the job of a technical customer support and will need less hesitation than most other candidates. I have the patience and the stamina to endure long work hours and thus I can benefit my company as well.

$5.56 /hr
348 hours

M Faisal Waheed Durrani

M Faisal Waheed Durrani

Virtual Assistant/Sr.Customer support Executive

Pakistan - Tests: 4

Thanks for viewing my Profile, I am a Professional customer service representative, with over Eight years of experience, with strong sales skills. I have worked as a customer service representative in fields ranging from cable/phone/internet companies to solar panels/auto insurance/computer financing programs, so I know how to appeal to a wide range of clientele. My analytically geared mind, I believe, would be an asset to any future employer. I have five years of working experience at TRG (The Resource Group) in Lahore Pakistan in inbound sales/front CS desk for, Time Warner Cable, Charter, Comcast, Dish/Direct Tv, RCN, Suddenlink, Cable-one, Insight Communications, hughesnet, frontier communications and wind stream. I have two years of working experience at Ovex Technologies in Lahore Pakistan in a computer Financing Program "BLUE HIPPO" I have three months of working experience at Mindbridge in Lahore Pakistan in inbound customer service campaign TCM "Total Call Mobile" I have working experience for a year collectively as an outbound sales executive for different campaigns including, Duct Cleaning, Auto Insurance Lead Generation, Solar Panels, Fido and Roger (Canadian Cellular Networks), Bell Canada, T-Mobile, Orange, O2, 3G, Vodaphone. I am seeking employment with a company where I can use my talents and skills to grow and expand the company and I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities and want to excel in this field with hard work, perseverance and dedication. I want to be part of the success in an environment of growth and excellence and I am seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable career for myself. Thanks & Regards

$5.00 /hr
0 hours

Alex Griboyedov

Alex Griboyedov

Professional Jewelry Retouch

Moldova - Portfolio: 12

Jewelry, watch, commercial/advertising/promotion Photography Retouching - Send us your files in any format for the retouching. - Get Free corrections and adjustments on all work performed. - Discounts for regular customers and on large volumes. - Free retouching to 3 photos to showcase my skills. Contact me at Galexart.Retouch@gmail.com if you have any questions. Thank you.

$9.00 /hr
0 hours

Ivan Del Rosario

Ivan Del Rosario

Experienced Customer Service Representative

Dominican Republic - Tests: 1

Great multitasking skills, able to handle multiple task according to company needs, personal availability, great communication skills both verbally and written fitting into the subject and professionalism entitle handling. Capacity to handle stressful situations without having to leave the tasks assigned. Able to handle human relations perfectly in a positively manner. Experience having relations with several foreign users and different cultures understanding. Great communication skills able to understand variety of customers different culture. Advanced computer skills, typing, understanding and certain knowledge in information technology, specially networking. Up to date with latest technology, able to handle latest information on electronics. Great Customer Service skills, Former top Agent for Samsung Electronics America , Laptop's department. Ability to solve complex issues with Laptop's and mobile electronics 5 Month Experience for Customer Tech / Customer service looking forward to keep enriching my career.

$11.00 /hr
0 hours

Ashok P.

Ashok P.

VA, Web Research, Administrative Support, PA, Customer Support

India - Tests: 5 - Portfolio: 9

My goal is to provide superior customer service, web research, administrative support, chat support & email support . I can readily assure you that my extremely positive work ethics, and my passion for providing excellent services, will ensure that I will surpass all of your expectations. More of the reason why I scrutinize every angle, triple check all work and perfecting it over-all and going the extra mile to retain client's trust and satisfaction.

$4.50 /hr
10,038 hours

Awais Saleem

Awais Saleem

Wordpress | Responsive | Shopping Cart | HTML5 | CSS3 | PSD

Pakistan - Tests: 6 - Portfolio: 10

200++ Successfully Completed Projects. 170++ Fully Satisfied Clients. 4++ Years Experience in Website Design and Development, PSD to HTML/CSS, PSD to Wordpress Conversion. I am expert in the fields of -. WORDPRESS -. PSD TO HTML/CSS and WORDPRESS -. RESPONSIVE wordpress themes (Bootstrap) -. Wordpress themes customization -. HTML5 -. CSS3, -. PHP, -. Mysql -. Javascript, -. Customized CMS -. Ecommerce -. Dreamweaver -. Photoshop -. Illustrator My very first priority is to provide 100% SATISFACTION to my customers with nice and clean work, very fast turnaround, effective communication, UNLIMITED Revisions and free technical support at very reasonable prices. If you want to get excellent results, then please give me a chance to prove me. I am sure that you will enjoy working with us. Thank You, Awais Saleem

$16.67 /hr
174 hours

Sergio C.

Sergio C.

100% dedication. 0% sloppiness. Unlimited creativity. Just add work.

Philippines - Tests: 12 - Portfolio: 19

Glad you could drop by this humble page of mine. Now that I have your attention for the next couple of minutes or so, allow me to proceed with my pitch on why this oDesker should be worth a look. This guy Serge has a wealth of experience in the data entry field with prior roles in various state and private firms as data entry operator, transaction processor, mortgage document indexer, transcriptionist, content abstractor/editor and Web researcher. Key strengths are in Web-based entry tasks, with a mix of English editing and a dash of Web research, blended in almost limitless attention to detail. Creativity and zeal for work: the sky's (or the stratosphere's) the limit! oDesk ID verified! My work rig is hooked up on a two 19-inch LCD display setup in dual-view mode! Had enough? If you're just getting started, scroll down to see more of what you've been missing.

$4.00 /hr
6,456 hours