Other - Customer Service Specialists

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Zoheb Hasan

Zoheb Hasan

Medical billing specialist/Patient Services(Call center)/RCM Billing

India - Tests: 7 - Portfolio: 1

Value I can add to your project and how can I be the best candidate for your project? Well I love what I do; I'm serious about being a long-term success. My ultimate goal is to provide error free work and focus on continues improvement by applying Six Sigma Methodology in service delivery for my clients. What do I provide to my client? 1-Provide Reliable & Cost Effective Solutions 2-Provide First Time Resolution (FTR) 3-Service Delivery within Turn Around Time (TAT) 4-Innovative & Continuous Improvement in service. 5-Provide Quality work & unlimited Customer Support. 1-Provide Reliable & Cost Effective Solutions 2-Provide First Time Resolution (FTR) 3-Service Delivery within Turn Around Time (TAT) 4-Innovative & Continuous Improvement in service. 5-Provide Quality work & unlimited Customer Support. I began my career as an AR executive with a NASDAQ listed company where I performed various activities. I have worked as Project Manager and Quality Controller with some of the top most USA healthcare outsourcing company. I am Six Sigma Green Belt certified and have completed lean, asset and Quality certificate courses. I have received several awards and certificates for my work like Best QCA of the year 2012,2013, one Gold and Silver star for best performance, Star performer of all quarter. My expertise is in several areas of Medical billing and Transcription. I have worked on all function of medical billing (Patient registration, Transcription, Insurance Verification, charge entry, coding, Payment posting, AR follow up, Collection and Refund) and also did quality check for same. I have also prepared training manual for AR and payment posting. I always try to identify opportunity to improve billing cycle and focus on continuous improvement in process by applying six sigma methodologies. I have worked for below mentioned specialties of provider’s claim. Specialties 1. Anesthesiology 2. Chiropractic 3. Dermatology 4. E&M 5. DME 6. Family Practice 7. Gastroenterology 8. General surgery 9. Gynecology and obstetrics 10. Internal Medicine 11. Orthopedic 12. Pathology 13. Physical Medicine and Rehabilitation 14. Physical Therapy 15. Psychiatry 16. Neurology 17. Radiology 18. Skill Nursing Facility I have exposure of working on below mentioned functions of Medical billing and also did quality check for same. 1. Patient Registration 2. Insurance Verification 3. Pre Authorization Request and verification 4. Charge Posting / Super bill review 5. Evaluation of valid HCPCS codes, ICD 9-10 and Modifier 6. Work on Edits of rejected electronic claims 7. Checking clearing house reports (Emedeon, Availity,Web md) 8. Provider PIN calling ( for verifying provider TAX id, NPI and billing address) 9. EOB and check search via websites and batches 10. Payment Posting 11. AR Follow up on denied claims via call or websites 12. Appeal project 13. Collection / Refund Current Job Responsibility 1. Daily audit of sample size. 2. Publishing weekly /monthly dashboard, production and accuracy report to client. 3. Working on new projects to improve process accuracy and productivity. 4. Doing calibration with QCA, Team leader and SME to reduce process variances. 5. Tracking or identifying root causes and process variances. 6. Conducting PKT (Process knowledge test) to bridge the knowledge gap. 7. Suggesting corrective actions, implementing solutions and reviewing implementation 8. Providing feedback and refresher training to individual and team. 9. Doing remotely and side by side audit of associates 10. Analyzing trends in quality check data and finding variations and their root causes. Work Experience of Software I have work experience of below mentioned software in medical billing. I have very good grasping power so it will not take much time to navigate new software. 1. Medical Manger ( MM 9 and 10 version) 2. Citrix 3. Park 4. Prognosis Pro 5. Practice Fusion 6. Athena EMR 7. Medex 8. Avisena 9. E-Clinical Works 10. Mckesson

$5.56 /hr
0 hours

Frederike Gross

Frederike Gross

Multilingual Management Assistant is looking for new challenges

Finland - Tests: 4

In December 2015 I graduated from HAAGA-HELIA UAS, with a Bachelor Degree in Business Administration. During this Degree Programme for Multilingual Management Assistants, I specialized in HR and Marketing. I fluently speak German (native) and English. I have a basic knowledge of French and Finnish.

$10.00 /hr
897 hours

Rolando Jr. P.

Rolando Jr. P.

Freelance IT Support and Help Desk

Philippines - Tests: 1

To obtain a position which will allow me to use my excellent communication skills. I can explain in clear and simple terms, the various details of a product, or troubleshoot at a moment's notice. To utilize my prior experience in working in a call centre. I am aware of the factors that govern the job of a technical customer support and will need less hesitation than most other candidates. I have the patience and the stamina to endure long work hours and thus I can benefit my company as well.

$5.56 /hr
348 hours

M Faisal Waheed Durrani

M Faisal Waheed Durrani

Virtual Assistant/Sr.Customer support Executive

Pakistan - Tests: 4

Thanks for viewing my Profile, I am a Professional customer service representative, with over Eight years of experience, with strong sales skills. I have worked as a customer service representative in fields ranging from cable/phone/internet companies to solar panels/auto insurance/computer financing programs, so I know how to appeal to a wide range of clientele. My analytically geared mind, I believe, would be an asset to any future employer. I have five years of working experience at TRG (The Resource Group) in Lahore Pakistan in inbound sales/front CS desk for, Time Warner Cable, Charter, Comcast, Dish/Direct Tv, RCN, Suddenlink, Cable-one, Insight Communications, hughesnet, frontier communications and wind stream. I have two years of working experience at Ovex Technologies in Lahore Pakistan in a computer Financing Program "BLUE HIPPO" I have three months of working experience at Mindbridge in Lahore Pakistan in inbound customer service campaign TCM "Total Call Mobile" I have working experience for a year collectively as an outbound sales executive for different campaigns including, Duct Cleaning, Auto Insurance Lead Generation, Solar Panels, Fido and Roger (Canadian Cellular Networks), Bell Canada, T-Mobile, Orange, O2, 3G, Vodaphone. I am seeking employment with a company where I can use my talents and skills to grow and expand the company and I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities and want to excel in this field with hard work, perseverance and dedication. I want to be part of the success in an environment of growth and excellence and I am seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable career for myself. Thanks & Regards

$5.00 /hr
0 hours

Ricardo Mercier

Ricardo Mercier

Experienced Customer Service Representative

Haiti - Tests: 1

With more than 3 years of experience for a local company as a Customer agent, I am very talktative and friendly, I like communicate with others. In addition to that I am a bilingual experienced customer service rerpresentative, completely fluent in English as a foreign language and French as native. I Always look for the client satisfaction. In the world of Customer Service you have to know how to: 1) start a conversation or chat 2) ask information / understand a question or identify a problem 3) say "I don't know" in another words 4) escalate or transfert to another departement 5) put on hold 6) admit fault 7) Follow up 8) Handle complaints and angry customers 9) Handle several clients simultaneously 10) End up the call or chat There is a ton of skills to have to deal with the list below. I am very pleased to inform you that I own the right experience level to give you great experience, accomplishments with a customer agent service. Eagerly to here something from you, I am looking for long term partnership, either or short is welcome. Thank you for reading and sending me some invitations.

$5.56 /hr
0 hours

Alex Griboyedov

Alex Griboyedov

Professional Jewelry Retouch

Moldova - Portfolio: 12

Jewelry, watch, commercial/advertising/promotion Photography Retouching - Send us your files in any format for the retouching. - Get Free corrections and adjustments on all work performed. - Discounts for regular customers and on large volumes. - Free retouching to 3 photos to showcase my skills. Contact me at Galexart.Retouch@gmail.com if you have any questions. Thank you.

$9.00 /hr
0 hours

Ashok P.

Ashok P.

VA, Web Research, Administrative Support, PA, Customer Support

India - Tests: 5 - Portfolio: 9

My goal is to provide superior customer service, web research, administrative support, chat support & email support . I can readily assure you that my extremely positive work ethics, and my passion for providing excellent services, will ensure that I will surpass all of your expectations. More of the reason why I scrutinize every angle, triple check all work and perfecting it over-all and going the extra mile to retain client's trust and satisfaction.

$4.50 /hr
10,030 hours

Iris Pearl Conlu

Iris Pearl Conlu

Data Entry Expert, Team Lead, Recruiter, Superstar VA, Researcher

Philippines - Tests: 6

My current 7-year stint as a Virtual Assistant, 7+ years in teaching Computer subjects and 2+ years as an Office Administrator have greatly enhanced my competency in computer applications such as MS Word, Excel, Access, Powerpoint, Outlook, HTML, Google apps, and Web Research. Over the years, I have developed proper work ethics and ensure that I am a great help and asset to my employer. After the task has been delegated to me, I guarantee that all tasks are done in an effective and efficient manner. By doing so, my employer can focus on more important things of the business without having to worry about the administrative and routine tasks.

$10.87 /hr
12,648 hours

Awais Saleem

Awais Saleem

Wordpress | Responsive | Shopping Cart | HTML5 | CSS3 | PSD

Pakistan - Tests: 6 - Portfolio: 10

200++ Successfully Completed Projects. 170++ Fully Satisfied Clients. 4++ Years Experience in Website Design and Development, PSD to HTML/CSS, PSD to Wordpress Conversion. I am expert in the fields of -. WORDPRESS -. PSD TO HTML/CSS and WORDPRESS -. RESPONSIVE wordpress themes (Bootstrap) -. Wordpress themes customization -. HTML5 -. CSS3, -. PHP, -. Mysql -. Javascript, -. Customized CMS -. Ecommerce -. Dreamweaver -. Photoshop -. Illustrator My very first priority is to provide 100% SATISFACTION to my customers with nice and clean work, very fast turnaround, effective communication, UNLIMITED Revisions and free technical support at very reasonable prices. If you want to get excellent results, then please give me a chance to prove me. I am sure that you will enjoy working with us. Thank You, Awais Saleem

$16.67 /hr
174 hours