Other - Customer Service Specialists

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Orchille G.

Orchille G. Agency Contractor

Technical Support

New Zealand - Tests: 2

I am a IT support specialist with 3 years experience, including 5 years as a Technical/Customer service Phone Support and 2 years of Customer Service Supervisor, a role into which I was promoted. I have experienced on deployment support and maintenance desktop, laptop and phone units which includes and operating system, installed software (includes internal applications, software packages and client applications), hardware/Network and related peripherals. I am seeking opportunity to provide IT Realtime Support..

Associated with: AGENCY

$22.22 /hr
5,524 hours

Reinerio Milanes

Reinerio Milanes Agency Contractor

Computer Engineer

United States

Here at RoboLabs Inc, as an Computer Engineer, I get to design, electrical systems by developing and testing components. The duties that my position requires are, to evaluate electrical systems, products components and applications by designing and conducting research programs. Confirming system's and components' capabilities by designing testing methods. Develop electrical products by studying customer requirements; researching and testing manufacturing and assembly methods and materials. Prepare product reports by collecting, analyzing, and summarizing information and trends. Provide engineering information by answering questions and requests. Inspect completed installations and observe operations, to ensure conformance to design and equipment specifications and compliance with operational and safety standards. Operate computer-assisted engineering and design software and equipment to perform engineering tasks.

Associated with: Letsky Innovations

100% Job Success
$50.00 /hr
476 hours

Sergey P.

Sergey P.

VoIP and Linux Engineer

Russia - Tests: 5

OS: linux (gentoo, debian, centos ...), FreeBSD over 10 years using/administration Lang: perl, lua, shell (java, ruby, erlang studying) VoIP: asterisk, freeswitch, gnugk, kamailio/ser (over 7 year administration) PBX: Si2000 (v.5), Definity administration (SS7, ISDN) DB: mysql, postgresql Sec: DMVPN, IPsec, OpenVPN Publish: LaTeX

100% Job Success
$30.00 /hr
76 hours

ichha khemka

Link Buiding Expert/ Word press Expert

Canada - Tests: 3

Over the last 5 years, I have developed wide range of administrative skills:Data entry, Book Keeping,Internet research,Web design. My objective is to provide excellent services to my buyers with in thier budget and time frame and to build healthy work relationship.

$3.89 /hr
72 hours

Corey I.

Corey I.

Salesforce Administrator/Techincal Support/Web Designer/

United States - Tests: 1 - Portfolio: 1

SUMMARY OF QUALIFICATIONS 1 Over 11 years of solid experience Software Installation and Troubleshooting. 2 Circuit boards, processors, chips, electronic equipment, computer hardware/software. 3 Courses in A+, Networking, Server, MCSE, Windows 2000, Windows XP, Microsoft Office Suite, TCP/IP, Http, and Mac OS 5 Troubleshooting experience in ASP.net/impersonation accounts and SQL 6 Sound knowledge of the main types of equipment used. 7 Uncommon skill at resolving technical problems quickly. 8 Profound knowledge and use of the computer. 9 Excellent skills at controlling operations of equipment or systems. 10 Thorough knowledge of principles and processes for providing customer and personal service. PROFESSIONAL EXPERIENCE United Cloud Solutions Salesforce Implementer and Administrator 2012-2014 1 Setup custom fields, users, record types, and layouts 2 Managed team of offshore developers on Enterprise SFDC Implementations 3 Manage the implementation and customer training of custom packaged Salesforce solutions 4 Gather information from client and suggest solutions that best fit client’s needs 5 Prepare technical documentation and training material 6 Work with development team via ticketing system to configure custom solutions 7 Provide technical support for internal team in a multi-office network Sage Software Peachtree/Sage50/Sage ACT! Support Ananlyst 2011-2012 1 Working with customers to resolve Peachtree software installation issues. 2 Provide customer with professional advice on solutions that may benefit the customer. 3 Review knowledgebase to resolve customer concerns with the installation process. 4 Diagnose and repair issues with SQL,ASP.net and impersonation accounts Ballard Law Group Network Engineer 2010-2012 1 Streamlined successful integration of network system in 2 offices and attorney’s laptops. 2 Initiated multiple technical projects that improve performance and business functionality. 3 Applied solutions that provided database and legal case security. Omni Tech Institute Teacher/ Instructor 2005-2011 1 Responsibilities include teaching new students the art of hard disk recording, troubleshooting hardware and software, and understanding the way hardware and software work together 2 Giving recommendations for qualified students. Joi Studio Sound Engineering Technician 2003-2006 1 Conferred with producers, performers, and others in order to determine and achieve the desired sound for a project. 2 Setup, tested, and adjusted recording equipment for recording sessions and live performances. 3 Regulated volume level and sound quality during recording sessions, using control consoles. 4 Mixed and edited voices, music, and taped sound effects. 5 Recorded speech, music, and other sounds on recording media, using sound editing and duplication equipment. 6 Separated instruments, vocals, and other sounds, then combine sounds later during the mixing or post production stage.

$30.00 /hr
875 hours

Hygor J L Cardoso

Hygor J L Cardoso

Linux SysAdmin

Brazil - Tests: 1

I am a Linux Sys Admin with extensive experience in support and installation of Linux servers and data centers for Infoplace. I have more than 7 years of experience in supporting companies in various segments, totaling approximately 200 servers installed. In this role, I was managing two teams, one with three people in Linux support and other with four people in microcomputers support. I was responsible for client relationships and worked directly with the small, medium and large companies support and critical servers. I have much experience with supporting and creating solutions for companies of all sizes, local and remote, with different distributions (CentOS, RedHat, Fedora, Scientific Linux, Ubuntu, Debian), in various environments and types of equipment. Now I'm living in Brazil, but when I have been in Los Angeles for 2 mounths for vacations, I saw a rising up city in my area, so I believe that a remote job would be the best option to start this process, that can soon live and work in los angeles and improve more my skills and contribute to improve for your company too.

$33.33 /hr
0 hours

Sandeep Choudhary

Sandeep Choudhary

Cisco WLAN Professional

Germany - Tests: 6

Working from last 3 years as Cisco Network Engineer. My goal is to be the best at whatever I do. I want to be a successful career person who can act as a source of inspiration to others to do their best. My specialization are: 1. CCNA R&S 2. CCIE Wireless Main Tasks: • Configuration of routing and switching equipment • Implementation of Global WAN/ LAN/ WLAN strategies • Definition of virtual Networks • Global WAN Administration and Monitoring • Optimization and Expansion of group Network • Diagnosis and elimination of network Failure • Implementation of site connections • Manage, Support, Implement Wireless connections worldwide • Reporting network operational status by gathering, prioritizing information and managing projects • Establishing networking environment by designing system configuration, directing system installation, defining, documenting, and enforcing system standard • Maximizing network performance by monitoring performance, troubleshooting network problems and outages and scheduling upgrades • Manage deployment and testing of code updates for wireless systems, such as ISE,ACS, WCS/NCS/PI, and WLC. • Responsible for advanced enterprise wireless LAN administration and design, point-to-point and point-to-multipoint topologies. • Resolve escalated hardware and software issues related to LAN/WAN. *** Here is my personal blog: rscciew.wordpress.com

$16.00 /hr
0 hours

Yavor Yanakiev

Yavor Yanakiev

System Network Engineer

Bulgaria - Tests: 2 - Portfolio: 1

An IT Professional with CCIE(Lab Attempted),CCNA,CCDA, CCNP,JNCIA, JNCIS-Security and more than 10 years of experience in Network designing, planning, and implementation. Possess extensive experience with hands on products like Routers, Switches, Firewalls(UTM Devices), Servers, Link Balancers, PABXs(Telephony Systems). I was involved in a complete setup of Data Center in my career - design, implementation and support. SYSADMIN: Debian Linux / Ubuntu Linux / Red Hat ES Linux / CentOS Linux / FreeBSD Unix /pfSense Unix / Cisco Routers & Switches FTP SERVICES: proftpd, vsftpd, pure-ftpd, sftpd, tftpd FILE SHARING SERVICES: Samba, NFS PRINTING SERVICES: Cups CACHE SERVICES: Varnish, Memcache, MemcacheDB, eAccelerator WEB SERVICES: Apache v1/2, Nginx, PHP v4/5, Suhosin MAIL SERVICES: Postfix, dovecot, courier, RBL, postgrey, spamassassin, amavis, razor, pyzor, clamav, dcc DB SERVICES: mysql v4/5, phpmyadmin, mysqlcluster, postgresql v7/8, phppgadmin DNS SERVICES: bind9, tinyDNS, powerDNS PROXY SERVICES: Squid, SquidGuard, DansGuardian, URLFilter, haproxy, pond FIREWALL SERVICES: iptables, ipfwadm, netfilter VERSIONING SERVICES: SVN, CVS, GIT IDS SERVICES: Snort, PortSentry, Fail2ban, Bastille, Chkrootkit, Rkhunter, Tiger, Tripwire, Aide MONIT SERVICES: Nagios, Cacti, Zabbix, Mon, Monit, Zenoss, Ntop, Munin KERNEL SERVICES: kernel v2.4/2.6, grsecurity, openwall, other patches STATISTIC SERVICES: Awstats, MRTG, Vnstat, Htop, Bwm-ng NETWORK PROTOCOLS: TCP/IPv4 IPv6, IPX, ROUTING: Static Routing, Rip v1/2, (E)IGRP, OSPF(V3) SWITCHING: VLAN, VTP, STP, Inter VLAN Routing WAN: PPP, FR, Network Security, ACLs, IP Addressing, NAT NETWORK MANAGEMENT -Planning, designing, configuring and managing LAN/WAN ensuring maximum network uptime. - Carrying out installation & configuration of network, troubleshooting network problems. - Monitoring and analysing the network including Netflow products(Manage Engine Netflow), Solar Wind Orion, Wire Shark, Sniffer Pro, MRTG ,Cacti, Ethereal, Deep9s Edge Security Profiler, Nmap, Kiwi Syslog Server Possess sound knowledge of: - Cisco IOS up to and including version 12.4 – Advanced Enterprise Services. - Catalyst Switches IOS up to and including version 12.4 - Advanced IP Services. - Catalyst Switches including 1900, 2950, 2960, 3550, 3560, 3750, 4506 and 6509. - Cisco Routers – ISR800,1700, 3600, ISR 2801,ISR2821, 7609, ASR1002 - Routing protocols RIP, OSPF, IGRP, EIGRP, IS-IS, BGP, static & default routing. - IP Multicast technology – PIM implementation, IGMP -VLSM, PPP, IP Addressing, Redistribution, Network Address Translation, TCP/IP, DNS, DHCP, Network Aggregation - Switching technologies like VLAN, Inter-VLAN Routing, Ether Channel, VTP, MLS, HSRP, VRRP, UDLD, STP 802.1d and 802.1w - Remote Access Solution like ISDN, Frame- Relay, PPP and HDLC. - Network designing and trouble-shooting. Network Cabling and Infrastructure. - Elfiq link balancer basic experience http://www.elfiq.com/ - Basic experience with MPLS VPN configuration and implementation with PE-CE routing protocol configuration Network Security - Implementing & configuring VPN ( Open VPN, Site to Site VPN,PPTP, Mobile IPsec VPN) - Cisco Firewall - PIX 506e, ASA 5505, 5510,5520 – experience in maintenance and configuration - Cisco IPS/IDS Firewall - ASA 5505 with AIP SSC-5 - Linux IPS/IDS Firewall - Deep9s - basic experience in maintenance and configuration - Linux Firewall - Pfsense - FreeBSD based firewall in VMware environment - Handling security of Cisco IOS - Zone-based Firewall - Managing Access Control (ACL), Traffic Filtering - Implementing and monitoring information security policies. - Handling network and information security audits. VOICE SERVICES - Cisco ISR 2821 with CUE – configuration of Auto attendant system, Dialling plans, Voice Mail, Fax services, E1, Pots, configuration of IP telephony, Accounting and Billing, Conference Service; - Cisco Unified Communications 520,540 – Dialling plans, Fax services, E1, Pots, IP telephony, Voice Mail; - Intercom – Helios IP; Operating System Knowledge - System administrator experience with various operating systems - Windows 3.11/95/98/2000/2003/XP,Vista,Win7, DOS, FreeBSD(basic), Debian(basic), Windows server editions(Windows 2003,Windows 2008 R2,Windows SBS2011;) Special Services - SMS gateway Ozeki NG http://www.ozekisms.com/ - Nextiva and Loronix video server and client software; Verint Networking appliances – encoders and decoders http://verint.com/ - Axis video software and encoders http://www.axis.com/ Virtualization - VMware ESXi 4.1, ESXi5 - Microsoft virtualization – Hyper V server - Blade Centre H, HS22

$15.11 /hr
0 hours