Cherry Grace L.
SEO/Network Manager/Customer Service/Data Analyst/Transcriptionist
I would like to secure a position which will require me to utilize my skills, abilities and experience to ensure the success of your projects.
I have been working as a Network Manager for more than 3 years for an SEO company. My tasks include managing and delegating tasks to team members and answers technical questions, manage Retail Service offerings and maintain online presence. This includes processing customers' projects, handling customer service/customer support, answer customers' questions via support ticket, emails and sale's page thread. My Network tasks include installing new domains in CPanel/WHM (start to finish), replacing domains, troubleshooting, domain maintenance. I have used several SEO tools including GSA, SENuke, KM3 (Kontent Machine3), LFE (Link Farm Evolution), indexers (Linklicious and Nuclear Link Indexer), MajesticSEO, Microsite Masters, Copyscape and Google Docs. I'm very familiar with White Hat SEO, link building and lead generation. I have also wrote different articles for different niches (reviews on amazon products).
I have also worked as a Quality Assurance Specialist in a BPO company for almost 3 years. We examine real estate properties. As a QA, one of my tasks is to quality check the orders made by my co-workers, making sure that those orders are 100% error-free when submitted to the client. I have also done different data entry jobs.
I have been a Customer Support Specialist for SiriusXM, the number one satellite radio in the US for less than a year. My tasks wer to help the customers with their concerns, perform troubleshooting steps for their device and make sure to resolve all issues. I have dealt with all sorts of clients – from the kind ones to the irate ones. I believe that dealing with the latter has helped become more patient and determined.
I have also worked as a Transcriptionist wherein I transcribe voice mail messages and send them to the client's mobile phones/emails. My typing speed is 65 words per minute.
According to http://www.strengthsfinder.com/ - my top five strengths are learner, achiever, responsibility, focus and significance. My personality type according to Myers-Briggs is ENTJ - extravert, intuitive, thinking, judging.
I believe that my technical and analytical skills, capabilities and values would be perfect for your projects. I am mostly available in Skype - my ID is cherrygrace87. I'm looking forward to working with you!