Other - Customer Service Specialists

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  1. Md. anishul I.

    Md. anishul I.

    SMM Guru, Expert Data Entry, VA, Article & Blog Writer

    Bangladesh - Last active: 20 days ago - Tests: 7 - Portfolio: 6

    My experience has given me an idea to create an exceptional working relationship with my Clients.I am motivated, honest, reliable, responsive, punctual and hard working person. Also I strive for quality and prompt delivery. I can easily adopt myself. I am expert on internet marketing, Social Media Marketing, Social Media Consultant and Website Marketing, Facebook, LinkedIn & twitter specialist, Virtual Assistant, Article writing, Power point presentation, Blog writing , Data entry and any other work. I value honesty, integrity and punctuality. I always want to make sure that my job is done accordingly and my client is satisfied.Besides I am eager to provide the extra milestone to build trustworthiness, confidence and satisfaction of my clients.

    $5.00 /hr
    306 hours
    5.00
  2. Noelia Bravo

    Noelia Bravo

    Experienced customer service provider .

    Costa Rica - Last active: 9 days ago - Portfolio: 1

    I have 8 years experience working remotely for multinational company, from customer service to service manager tasks, motivated, honest and fast learner person who is willing to provide excellence in any project assigned. I’m fluent in both English and Spanish languages, I can go from help customers to get what they need when they needed it with high quality service standards, to manage processes in the service cycle, create and implement management strategies and plans that maximize company’s competency. ITIL and CCNA certified and actually attending law school.

    $11.00 /hr
    41 hours
    4.55
  3. Leo E.

    Leo E.

    Customer Service / Technical Support Agent / QA Specialist

    Philippines - Last active: 1 month ago - Tests: 7

    I've worked in the Call Center / BPO industry for eight years, and I'm very proficient at jobs involving Customer Service, Technical Support, Admin Support, and Quality Assurance. I consider myself versatile -- providing service to clients through various channels like phone, chat, and email. Given the right opportunity, I can be a very reliable and loyal employee.

    $3.90 /hr
    1,894 hours
    5.00
  4. Maria Bonghanoy

    Maria Bonghanoy

    Nurse,Data Analyst,Transcriptionist, Researcher

    United Arab Emirates - Last active: 8 days ago - Tests: 11 - Portfolio: 7

    A licensed nurse for 8 years in the Philippines and United Arab Emirates assigned in Medical-Surgical setting. I seek something beyond my comfort zone and explore employment possibilities online. This time I want to obtain a position where I can assist a client with a knowledgeable helping hand especially in administrative tasks such as data analysis, typing and transcription. I want to utilize my typing speed of 45 wpm. Aside from the skills mentioned, you can count on me when it comes to customer service/support and/or handling emails.

    $7.78 /hr
    377 hours
    4.89
  5. Ivy Gozo

    Ivy Gozo

    Transcription/Typing/Data Entry/Data Gathering/SEO/Subtitle

    Philippines - Last active: 1 month ago - Tests: 5 - Portfolio: 8

    Hardworking, dependable, fast learner, eager to learn new skills and take on new challenges. Work systematically and follows instructions carefully. I work fast but produce quality work. I always make sure to meet deadlines, and if possible, to finish earlier. I avoid working under pressure, so I always manage my time effectively. Almost always online, so communication will not be a problem. Working for nearly seven years as a transcriptionist/data entry, I have an excellent touch-typing skill which makes me work faster and efficient.

    $3.50 /hr
    319 hours
    4.89
  6. Veronica Tina Bouwhuis

    Veronica Tina Bouwhuis

    Tier 2 Support/ Tier 1 Escalation/ Technical Support/ Customer Support

    Philippines - Last active: 1 day ago - Tests: 7

    My name is Veronica Tina Bouwhuis from the Philippines. I'm a Bachelor of Science in Nursing graduate last 2007. I'm currently working here at oDesk as an Email and Chat Support for 99designs after I retired at Convergys as a Subject Matter Expert. I worked with them for more than 6 years. My first job after graduating from college was for Convergys as a Technical Support Representative for TimewarnerCable which is one of the largest ISP's in the US. We handle Internet troubleshooting and email support for our customers. After almost 3 years, I got transferred as one of the pioneer agents for a Tier 1 account still for TimewarnerCable where we handle billing and sales. I got promoted as a Subject Matter Expert where I help manage a set of agents for performance development. We submit reports every week and do a read out every month for the progress of these agents. I learned to be proficient in using MS Office applications like MS Word, MS Excel and MS Powerpoint since this is what we use for our reports and presentations. I'm glad that I decided to work here in oDesk as I'm able to manage my time well and get to enjoy working at home.

    $5.56 /hr
    3,635 hours
    4.98
  7. Mapeh Gumahad

    Mapeh Gumahad

    Experienced Customer Service Representative

    Philippines - Last active: 1 month ago

    I have been an assistant to a Real Estate Investor for quite some time so I know where to market the products and advertise it to social networks. I have also the knowledge of sending out voiceblast and emails and knows a software that I can generate emails and phone numbers to send email and voiceblast. I am also working with MS office to create my articles,I worked as a Technical Support in one of the companies in the United States wherein, customers will call in and asking for assistance in their smartphones so we cater them and treat them as they liked to be treated like giving them full assistance to all their problems and concerns and basically giving them tips in the proper handling their smartphones. Also in terms of transcipting audios into text, this is somewhat same as my job since every call we had are recorded according to the call flow in details like writing it into text in our files.

    $3.50 /hr
    754 hours
    5.00
  8. Kristine Elona

    Kristine Elona

    COMPUTER WIZ | Data Entry | Web Research | Fast Typist :)

    Philippines - Last active: 4 days ago - Tests: 3 - Portfolio: 10

    Accurate, fast keying skills and sound knowledge of computer applications. Proven ability to collect and manage information efficiently and accurately. Excellent written and verbal communication skills and a strong desire to work hard and perform well. Skilled in planning and organizing with the ability to complete tasks on deadline. An independent worker who successfully meets the challenges of a fast-paced environment providing data entry and administrative support to a large department. Sound knowledge of database management tools and data entry technologies. Over 2 years experience successfully performing a number of data entry and web research tasks. A proven track record of efficiency and accuracy in managing multiple functions, solving problems, maintaining confidentiality and producing quality work.

    $5.56 /hr
    821 hours
    4.90
  9. Arlene L.

    Arlene L.

    Data Entry Team Manager/Data Entry Specialist/Personal Assistant

    Philippines - Last active: 1 day ago - Tests: 6 - Portfolio: 11

    Over the last 10 years in doing Administrative Support I learned so many things and ideas. As an independent freelancer I can be a Data Entry Team Manager and able to manage 5-10 freelancers or more. I am a degree holder of Bachelor in Commerce Major in Management and my WPM speed is 45. After I graduated college I became an Accounting Clerk and Assistant Payroll Master, for 3 years. When I got married and have a son I decided to be a full time mom and a full time wife but I wanted to be a career woman also, thank God I found oDesk and now it's been three years working with multiple employers through this site. My online experienced includes : *Website Database updates *website registration *web research *List Building *keyword-research *google-docs *google spreadsheet *data-encoding *Lead Generation *Data Entry Team Manager

    $6.00 /hr
    3,186 hours
    4.95
  10. Mary grace A.

    Mary grace A.

    Graphic Designer, Data Entry, CSR,Virtual Assistance,SEN/SpEd Teacher

    United Arab Emirates - Last active: 21 days ago - Tests: 6 - Portfolio: 18

    AS A GRAPHIC DESIGNER: "Creating art thru pixels" Main goal is to transform ideas visually with the use of Adobe Photoshop, Adobe Illustrator and Adobe InDesign. SPECIAL SKILLS * Can edit photos, change background, retouch, add text and collage images. * Can create Logos, personalized Greeting Cards and Invitations. * Can create designs for Letterhead, Business Card, Posters and Labels. * Basic knowledge in Adobe Photoshop and Illustrator. * Basic knowledge in MS Word, PowerPoint, Excel and the Internet. ___________________________________________________________ AS A TEACHER I worked as a Special Needs Teacher also known an Special Education Teacher in some countries. I provide online tutor in other subjects and also create worksheets and education materials and sell it in some online educational stores. I also teach basic skills in Adobe Photoshop, Indesign and Illustrator. ___________________________________________________________ AS DATA ENTRY / VIRTUAL ASSISTANT I have worked as an Admin Staff and Helpdesk Officer. * Responsible in answering phone calls and promptly forwards them to appropriate person, * Encodes circulars and other paper works needed by the Manager * Answers queries and provide information needed by the customers * Prepare reports and records of incidents and issues that happened. * Sets appointment with customers and officers in order to settle issues. _____________________________________________________ AS A CUSTOMER SERVICE REPRESENTATIVE: I also have ample experience in Call Center Industry as Customer Service Representative that provides Directory Assistance to callers from Canada, Australia, United Kingdom and United States. Directory Assistance (Canadian Account) o Provide accurate directory listings to Canadian callers in most efficient way possible o Developed and maintained a thorough understanding of the service, processes and the system used for directory assistance. o Developed listening comprehension for the French-Canadian accent o Ensure positive customer experience by following standard call flow and spiels Directory Assistance (British Account) o Responsible for dealing with British customer’s relevant queries and request for directory information and products and services of their Telephone Provider. o Apply necessary probing skills to immediately zero in on customer’s requested information or need/s. o Acquired listening comprehension for British accent o Ensure positive customer experience by following standard call flow and spiels Collections Agent (US Account) o Making phone calls to customers in United States to collect debt. o Follows all federal and state laws required by the Federal Trade Commission in notifying the customer of the debt. o Offers payment scheme and payment method most convenient for the customers

    $3.00 /hr
    60 hours
    4.89