Other - Customer Service Specialists

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  1. Corey I.

    Corey I.

    Salesforce Administrator/Techincal Support/Web Designer/

    United States - Tests: 1 - Portfolio: 1

    SUMMARY OF QUALIFICATIONS 1 Over 11 years of solid experience Software Installation and Troubleshooting. 2 Circuit boards, processors, chips, electronic equipment, computer hardware/software. 3 Courses in A+, Networking, Server, MCSE, Windows 2000, Windows XP, Microsoft Office Suite, TCP/IP, Http, and Mac OS 5 Troubleshooting experience in ASP.net/impersonation accounts and SQL 6 Sound knowledge of the main types of equipment used. 7 Uncommon skill at resolving technical problems quickly. 8 Profound knowledge and use of the computer. 9 Excellent skills at controlling operations of equipment or systems. 10 Thorough knowledge of principles and processes for providing customer and personal service. PROFESSIONAL EXPERIENCE United Cloud Solutions Salesforce Implementer and Administrator 2012-2014 1 Setup custom fields, users, record types, and layouts 2 Managed team of offshore developers on Enterprise SFDC Implementations 3 Manage the implementation and customer training of custom packaged Salesforce solutions 4 Gather information from client and suggest solutions that best fit client’s needs 5 Prepare technical documentation and training material 6 Work with development team via ticketing system to configure custom solutions 7 Provide technical support for internal team in a multi-office network Sage Software Peachtree/Sage50/Sage ACT! Support Ananlyst 2011-2012 1 Working with customers to resolve Peachtree software installation issues. 2 Provide customer with professional advice on solutions that may benefit the customer. 3 Review knowledgebase to resolve customer concerns with the installation process. 4 Diagnose and repair issues with SQL,ASP.net and impersonation accounts Ballard Law Group Network Engineer 2010-2012 1 Streamlined successful integration of network system in 2 offices and attorney’s laptops. 2 Initiated multiple technical projects that improve performance and business functionality. 3 Applied solutions that provided database and legal case security. Omni Tech Institute Teacher/ Instructor 2005-2011 1 Responsibilities include teaching new students the art of hard disk recording, troubleshooting hardware and software, and understanding the way hardware and software work together 2 Giving recommendations for qualified students. Joi Studio Sound Engineering Technician 2003-2006 1 Conferred with producers, performers, and others in order to determine and achieve the desired sound for a project. 2 Setup, tested, and adjusted recording equipment for recording sessions and live performances. 3 Regulated volume level and sound quality during recording sessions, using control consoles. 4 Mixed and edited voices, music, and taped sound effects. 5 Recorded speech, music, and other sounds on recording media, using sound editing and duplication equipment. 6 Separated instruments, vocals, and other sounds, then combine sounds later during the mixing or post production stage.

    $30.00 /hr
    783 hours
    0.00
  2. Jennielyn F.

    Jennielyn F.

    Virtual Assistant, Quality Specialist, Team Leader

    Philippines - Tests: 5 - Portfolio: 2

    A hard working Team Leader who performs and delegates all her multiple duties in a respectful and professional manner. I am a superb coach, mentor and supervisor who has a long track record of executing my principle responsibilities. Apart from my ability to effectively lead a team, I can also motivate staff to do better, make sound decisions and work with managers and staff at all levels of responsibility. As a superb communicator I am able to think, communicate and present information effectively to people from all social backgrounds.

    $3.33 /hr
    77 hours
    0.00
  3. Mary Anne Briones

    Mary Anne Briones

    job seeker

    Philippines - Tests: 2

    I am looking for a non-voice job. My last job is as a Quality Analyst for a US based company. I also had an experience working as a technical support representative and as a sales agent for voice. All are companies from US. Trust worthy and flexible when it comes to work. I always make sure that I accomplish my job well and does more than the assigned task.

    $3.70 /hr
    1,018 hours
    0.00
  4. Cristian Santiago

    Cristian Santiago

    Infrastructure Administrator(esp. Windows) and Expert Problem Solver

    United States - Tests: 3

    I have been working on IT for almost 15 years now. I am a generalist, a problem solver. I have more experience on Windows Infrastructure but I do also get along pretty well with Unix environments. I have worked for Microsoft Enterprise Support, then continued working as infrastructure administrator for other companies. I have experience in different kinds of Technology and even if I don't have, I can pick it up really quick, my mind seems to be wired up that way.

    $22.22 /hr
    0 hours
    0.00
  5. Sandeep Choudhary

    Sandeep Choudhary

    Cisco WLAN Professional

    Germany - Tests: 6

    Working from last 3 years as Cisco Network Engineer. My goal is to be the best at whatever I do. I want to be a successful career person who can act as a source of inspiration to others to do their best. My specialization are: 1. CCNA R&S 2. CCIE Wireless Main Tasks: • Configuration of routing and switching equipment • Implementation of Global WAN/ LAN/ WLAN strategies • Definition of virtual Networks • Global WAN Administration and Monitoring • Optimization and Expansion of group Network • Diagnosis and elimination of network Failure • Implementation of site connections • Manage, Support, Implement Wireless connections worldwide • Reporting network operational status by gathering, prioritizing information and managing projects • Establishing networking environment by designing system configuration, directing system installation, defining, documenting, and enforcing system standard • Maximizing network performance by monitoring performance, troubleshooting network problems and outages and scheduling upgrades • Manage deployment and testing of code updates for wireless systems, such as ISE,ACS, WCS/NCS/PI, and WLC. • Responsible for advanced enterprise wireless LAN administration and design, point-to-point and point-to-multipoint topologies. • Resolve escalated hardware and software issues related to LAN/WAN. *** Here is my personal blog: rscciew.wordpress.com

    $16.00 /hr
    0 hours
    0.00
  6. EZ Bardeguez

    EZ Bardeguez

    IT Helpdesk, Administration, Automation, and Scripting

    United States - Tests: 5

    Currently a Full Time IT Manager at an Experiential Ad Agency in the heart of New York City's SoHo District. I am well versed in all front-of-house technologies (e.g. Windows and Apple Deployment, Mail servers, User accounts, etc.) to Back-of-house and SysOps technologies (e.g. Linux Admin, Networking, DNS, DHCP, etc.). I am here for all things!

    $35.00 /hr
    0 hours
    0.00
  7. Yavor Yanakiev

    Yavor Yanakiev

    System Network Engineer

    Bulgaria - Tests: 2 - Portfolio: 1

    An IT Professional with CCIE(Lab Attempted),CCNA,CCDA, CCNP,JNCIA, JNCIS-Security and more than 10 years of experience in Network designing, planning, and implementation. Possess extensive experience with hands on products like Routers, Switches, Firewalls(UTM Devices), Servers, Link Balancers, PABXs(Telephony Systems). I was involved in a complete setup of Data Center in my career - design, implementation and support. SYSADMIN: Debian Linux / Ubuntu Linux / Red Hat ES Linux / CentOS Linux / FreeBSD Unix /pfSense Unix / Cisco Routers & Switches FTP SERVICES: proftpd, vsftpd, pure-ftpd, sftpd, tftpd FILE SHARING SERVICES: Samba, NFS PRINTING SERVICES: Cups CACHE SERVICES: Varnish, Memcache, MemcacheDB, eAccelerator WEB SERVICES: Apache v1/2, Nginx, PHP v4/5, Suhosin MAIL SERVICES: Postfix, dovecot, courier, RBL, postgrey, spamassassin, amavis, razor, pyzor, clamav, dcc DB SERVICES: mysql v4/5, phpmyadmin, mysqlcluster, postgresql v7/8, phppgadmin DNS SERVICES: bind9, tinyDNS, powerDNS PROXY SERVICES: Squid, SquidGuard, DansGuardian, URLFilter, haproxy, pond FIREWALL SERVICES: iptables, ipfwadm, netfilter VERSIONING SERVICES: SVN, CVS, GIT IDS SERVICES: Snort, PortSentry, Fail2ban, Bastille, Chkrootkit, Rkhunter, Tiger, Tripwire, Aide MONIT SERVICES: Nagios, Cacti, Zabbix, Mon, Monit, Zenoss, Ntop, Munin KERNEL SERVICES: kernel v2.4/2.6, grsecurity, openwall, other patches STATISTIC SERVICES: Awstats, MRTG, Vnstat, Htop, Bwm-ng NETWORK PROTOCOLS: TCP/IPv4 IPv6, IPX, ROUTING: Static Routing, Rip v1/2, (E)IGRP, OSPF(V3) SWITCHING: VLAN, VTP, STP, Inter VLAN Routing WAN: PPP, FR, Network Security, ACLs, IP Addressing, NAT NETWORK MANAGEMENT -Planning, designing, configuring and managing LAN/WAN ensuring maximum network uptime. - Carrying out installation & configuration of network, troubleshooting network problems. - Monitoring and analysing the network including Netflow products(Manage Engine Netflow), Solar Wind Orion, Wire Shark, Sniffer Pro, MRTG ,Cacti, Ethereal, Deep9s Edge Security Profiler, Nmap, Kiwi Syslog Server Possess sound knowledge of: - Cisco IOS up to and including version 12.4 – Advanced Enterprise Services. - Catalyst Switches IOS up to and including version 12.4 - Advanced IP Services. - Catalyst Switches including 1900, 2950, 2960, 3550, 3560, 3750, 4506 and 6509. - Cisco Routers – ISR800,1700, 3600, ISR 2801,ISR2821, 7609, ASR1002 - Routing protocols RIP, OSPF, IGRP, EIGRP, IS-IS, BGP, static & default routing. - IP Multicast technology – PIM implementation, IGMP -VLSM, PPP, IP Addressing, Redistribution, Network Address Translation, TCP/IP, DNS, DHCP, Network Aggregation - Switching technologies like VLAN, Inter-VLAN Routing, Ether Channel, VTP, MLS, HSRP, VRRP, UDLD, STP 802.1d and 802.1w - Remote Access Solution like ISDN, Frame- Relay, PPP and HDLC. - Network designing and trouble-shooting. Network Cabling and Infrastructure. - Elfiq link balancer basic experience http://www.elfiq.com/ - Basic experience with MPLS VPN configuration and implementation with PE-CE routing protocol configuration Network Security - Implementing & configuring VPN ( Open VPN, Site to Site VPN,PPTP, Mobile IPsec VPN) - Cisco Firewall - PIX 506e, ASA 5505, 5510,5520 – experience in maintenance and configuration - Cisco IPS/IDS Firewall - ASA 5505 with AIP SSC-5 - Linux IPS/IDS Firewall - Deep9s - basic experience in maintenance and configuration - Linux Firewall - Pfsense - FreeBSD based firewall in VMware environment - Handling security of Cisco IOS - Zone-based Firewall - Managing Access Control (ACL), Traffic Filtering - Implementing and monitoring information security policies. - Handling network and information security audits. VOICE SERVICES - Cisco ISR 2821 with CUE – configuration of Auto attendant system, Dialling plans, Voice Mail, Fax services, E1, Pots, configuration of IP telephony, Accounting and Billing, Conference Service; - Cisco Unified Communications 520,540 – Dialling plans, Fax services, E1, Pots, IP telephony, Voice Mail; - Intercom – Helios IP; Operating System Knowledge - System administrator experience with various operating systems - Windows 3.11/95/98/2000/2003/XP,Vista,Win7, DOS, FreeBSD(basic), Debian(basic), Windows server editions(Windows 2003,Windows 2008 R2,Windows SBS2011;) Special Services - SMS gateway Ozeki NG http://www.ozekisms.com/ - Nextiva and Loronix video server and client software; Verint Networking appliances – encoders and decoders http://verint.com/ - Axis video software and encoders http://www.axis.com/ Virtualization - VMware ESXi 4.1, ESXi5 - Microsoft virtualization – Hyper V server - Blade Centre H, HS22

    $15.11 /hr
    0 hours
    0.00
  8. Princes Sedaria

    Princes Sedaria Agency Contractor

    Experienced Virtual Assistant and Appointment Setter with 8yrs BPO exp

    Philippines - Tests: 2

    My name is Princes, 29 years old, I am a 7 year customer service professional, with experience in Telecom, Satellite TV and Insurance. I am highly skilled at upselling, billing info and processing claims for insurance. I am also fluent in verbal and written English. I am interested in email, chat, voice and administrative support roles. I am flexible to work in any time zone (US, Australia or UK). Below is a brief overview of my employment history: Employment History: AIG (American Insurance Group) June 10, 2013 - December 14, 2014 AMERICAN GENERAL LIFE AND ACCIDENT INSURANCE (AGLA) iHUB 2 Northgate Cyberzone Alabang Muntinlupa City Work Description: Customer Service and Claims 1. Review settled insurance claims to determine that payments and settlements have been made in accordance with company practices and procedures. 2. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. 3. Process applications for, changes to, reinstatement of, and cancellation of insurance policies. Duties include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, canceling insurance policies as requested by agents, and verifying the accuracy of insurance company records. Convergys Philippines May 22, 2008 - June 4, 2013 DIRECTV SATELLITE COMPANY US Northgate Cyberzone, Filinvest Corporate City Alabang, Muntinlupa City Tel no: 02 7581588 Work Description: Accounts Unlock, Billing Specialist and Basic trouble shooting. Interact with customers to provide and process information in response to inquiries, concerns, online assistance and requests about products and services. eTelecare Global Services (formerly Streams and currently acquired by CONVERGYS PHIL) October 2007 - April 2008 Sprint Telecom Work Description: Customer service rep/billing and sales specialist School: Philippine College of Health and Sciences Course: B.S Nursing Year Graduated: 2007

    Associated with: DigiNomads

    $5.00 /hr
    1,126 hours
    0.00
  9. Vera Glennice B. Ibarra

    Vera Glennice B. Ibarra

    Tech Support

    Philippines

    I have proficient skills in writing provided by my experience in journalism and I also have a background in photography and photo editing that I very much intend to use for job searching. I have been in the online tech support outsourcing industry for the past 2 years. I am results-oriented and my goal is always to provide 110% of client satisfaction. I have knowledge in advance troubleshooting for internet connectivity and basic hardware/software for desktop computers. I work diligently and I can bring quality work results in accordance to my assigned task.

    $5.00 /hr
    40 hours
    0.00
  10. Carol Tolentino

    Carol Tolentino

    English Teacher/Administrative Officer/Banker

    Philippines - Tests: 1

    My solid exposures in the professional arena includes Administrative and Human Resource Management,, Banking , Call Center experience, IELTS Training and Coaching and Online English teaching not only Filipinos but foreigners like Koreans, Japanese and French. As an Online English teacher, my responsibilities include : Handling of English tutorial to foreign students through videoconference via skype, Providing lessons on English Grammar, and training them on the relevant components of the English Language communication such as Listening, Speaking, Reading and Writing ,ensuring that the students are engaged with fun and exciting lessons daily and submits daily lesson reports after each lessons and providing my supervisor the assessment of the level of their English language. On the side, I also check and proofread the thesis paper of my students who are taking up masteral studies. I was also given an opportunity to work for a writing project where I designed curriculum for an English Training Program based on the requirements of the Company. As a Camp English Teacher to Koreans (1-2 months program): I handled English Class for Intermediate and Progress Levell (Korean students) taught lessons on English Grammar, Listening, Speaking, Reading and Writing to Korean Students both One-on one and Group class, ensured students are engaged with fun and exciting lessons daily, gave marks on homeworks, seatworks and quizzes assigned to the students, provided regular assessment of students to determine their progress in their English communication skills, both oral and written, provided head camp coordinator with lesson plans and grades of students, substituted for teachers on leave as may be directed from time to time, met with supervisor for discussion of student’s behavior and progress in class, provided multi media and other technical support as may be necessary to arouse student’s interest in class As an IELTS teacher/Manager : I handled the English Language Class to students in the absence of the professor, designed training curriculum as may be deemed necessary, issued performance rating to students and released their certificate after completion of class, attended various Trainer’s workshop on English language proficiency to upgrade skills and language know-how, conducted mock interviews to prospective clients prior to their schedule of interview at the relevant embassy and coached them on how to communicate effectively and correctly, collaborated with other companies in promoting the Companies products and services, and met with students to discuss about their language performance, estalished work priorities, delegated work to office support staff ad ensured deadlines are met and procedures are followed, carried out administrative activities associated with IELTS preparation, caregiver training program, and speaking drills to students, collaborated with British Council and IDP Australia for schedule of exams, conducted diagnostic language examinations for clients and proposed the appropriate language training program according to language needs, conducted intensive English tutorial for students if deemed necessary, handled the International English Language Testing System (IELTS) review to prospective test takers, provided counseling on language needs and requirement to students after the IELTS workshop to determine their chances of passing the English test, met and discussed prospective training design with Senior Management prior to implementation , issued performance rating to students and released their certificate after completion of class Attended various Trainer’s workshop on English language proficiency to upgrade skills and language know-how Other work exposure revolved around banking, administrative management and support, immigration consultancy and call center experience. As a banker, I had a significant background in branch banking operations and knowledgeable in new accounts, tellering, trading, ATM reconciliation, Clearing and other related functions as may be directed. As an administrative officer/Training Officer/ Immigration consultant, I oversaw the operations and personnel department of a privately-owned firm, provided training to the employees regularly as may be warranted and conducted immigration seminars to the various parts of the country. I also provided assessment and counseling for our prospective clients who would wish to migrate abroad. Looking into my positive attributes as an employee, I would say that I am hardworking, results driven, passionate and excellent in providing services as expected of me and punctual and able to meet deadlines amidst pressures.

    $5.56 /hr
    144 hours
    0.00