Other - Customer Service Specialists

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Manish Dubey

Manish Dubey

AR Specialist, Medical BIlling Specialist

India - Tests: 5 - Portfolio: 17

What value can I add to your project and how can I be the best candidate for your project? Well I love what I do; I'm serious about being a long-term success. My ultimate goal is to provide error free work and focus on continues improvement by applying Six Sigma Methodology in service delivery for my clients. What do I provide to my client? 1-Provide Reliable & Cost Effective Solutions 2-Provide First Time Resolution (FTR) 3-Service Delivery within Turn Around Time (TAT) 4-Innovative & Continuous Improvement in service. 5-Provide Quality work & unlimited Customer Support. I have 10 years of experience in USA healthcare Industry (Medical Billing), HIPAA privacy rules, HIPAA Certified,Transcription, Management skills, Six Sigma, Quality Compliance and customer support. I have worked on all segment of Medical billing and also did quality check for same. Please see my portfolio and attached PPT on medical billing. I am willing to work with you on long term basis. You may see my services on trial basis and then decide about my candidacy for the project. I assure timely delivery of the task with quality. I have excellent communication and management skills, virtual assistant task via Skype. I am accurate, quick learner, and have ability to follow instructions and to perform multitask to meet deadlines. Apart from this, I am proactive, self starter and can carry out various activities without supervision, team player. Most of the time I am available on Skype or e-mail me for a fast and hassle free communication. I began my career as an AR executive with a NASDAQ listed company where I performed various activities. I have worked as Project Manager and Quality Controller with some of the top most USA healthcare outsourcing company. I am Six Sigma Green Belt certified and have completed lean, asset and Quality certificate courses. I have received several awards and certificates for my work like Best QCA of the year 2012,2013, one Gold and Silver star for best performance, Star performer of all quarter. My expertise is in several areas of Medical billing and Transcription. I have worked on all function of medical billing (Patient registration, Transcription, Insurance Verification, charge entry, coding, Payment posting, AR follow up, Collection and Refund) and also did quality check for same. I have also prepared training manual for AR and payment posting. I always try to identify opportunity to improve billing cycle and focus on continuous improvement in process by applying six sigma methodologies. I have worked for below mentioned specialties of provider’s claim. Specialties 1. Anesthesiology 2. Chiropractic 3. Dermatology 4. E&M 5. DME 6. Family Practice 7. Gastroenterology 8. General surgery 9. Gynecology and obstetrics 10. Internal Medicine 11. Orthopedic 12. Pathology 13. Physical Medicine and Rehabilitation 14. Physical Therapy 15. Psychiatry 16. Neurology 17. Radiology 18. Skill Nursing Facility I have exposure of working on below mentioned functions of Medical billing and also did quality check for same. 1. Patient Registration 2. Insurance Verification 3. Pre Authorization Request and verification 4. Charge Posting / Super bill review 5. Evaluation of valid HCPCS codes, ICD 9-10 and Modifier 6. Work on Edits of rejected electronic claims 7. Checking clearing house reports (Emedeon, Availity) 8. Provider PIN calling ( for verifying provider TAX id, NPI and billing address) 9. EOB and check search via websites and batches 10. Payment Posting 11. AR Follow up on denied claims via call or websites 12. Appeal project 13. Collection / Refund Current Job Responsibility 1. Daily audit of sample size. 2. Publishing weekly /monthly dashboard, production and accuracy report to client. 3. Working on new projects to improve process accuracy and productivity. 4. Doing calibration with QCA, Team leader and SME to reduce process variances. 5. Tracking or identifying root causes and process variances. 6. Conducting PKT (Process knowledge test) to bridge the knowledge gap. 7. Suggesting corrective actions, implementing solutions and reviewing implementation 8. Providing feedback and refresher training to individual and team. 9. Doing remotely and side by side audit of associates 10. Analyzing trends in quality check data and finding variations and their root causes. Work Experience of Software I have work experience of below mentioned software in medical billing. I have very good grasping power so it will not take much time to navigate new software. 1. Medical Manger ( MM 9 and 10 version) 2. Flowcast 3. Groupcast 4. Park 5. Confluence 6. Appointment manager 7. Encoder Pro 8. Footprints 9. Citrix 10. MSI Imaging 11. Imaging Viewer 12. Prognosis Pro 13. Brightree 14. Practice Fusion 15. Office Ally 16. Practice Mate 17. Athena EMR 18. Allscript 19. Medex 20. RxBilling 21. PPMTOX

$5.56 /hr
311 hours

Irly B.

Irly B.

(SEO), Researcher, Data Entry, VA,

Philippines - Tests: 1

Hi! I'm Irl, thank you for checking out my profile! I am detailed and thorough professional with over 5 years of administrative experience. If your looking for someone to handle your CMS, database management - you came to the right person If you are a company that is looking for someone to manage you social media accounts. I'm the person you need to work with! In today's fast changing online environment, its all about social proofing. If you are a company who is looking for some Administrative Task, Data Entry, Web Research, Lead Mining/Lead Generation, Email Marketing, you want a mix experience plus competitive pricing - and I understand that. But, you get what you pay for, so if my rates don't meet your needs, let's talk I'm Familiar with Microsoft applications(Word, Excel, PowerPoint), Google Docs spreadsheets, WordPress. So if you feel that I can help you, Let's chat - I look forward to speak with you soon.

$5.56 /hr
6,031 hours

Sourabh Aryabhatta

Sourabh Aryabhatta

CreateSpace | IngramSpark (POD) | Kindle | EPUB Publishing Expert

Bangladesh - Tests: 20 - Portfolio: 20

I have over 5 years solid experience in typsetting & formatting books (280+ successful projects with 100% success rate) for the following stores. ★ Amazon CreateSpace (Paperback) ★ Amazon Kindle Direct Publishing ★ Apple iBookstore ★ BookBaby ★ Barnes & Noble ★ IngramSpark (POD) ★ Smashwords (Premium Catalog) What will you get from me? ✿ Strong Communication ✿ Fluent English Speaking ✿ Self-Publishing Assistance ✿ Urgent Delivery (if needed) ✿ Professional Quality Book that sells! What's next? ✔ Please spare a few seconds to review my work history and portfolio items for further verification. ✔ If you are serious about your project, please click the "Contact" button and tell me your requirements in details. ✔ Any word document format (e.g, doc, docx, odt, rtf etc) is highly preferred. ✔ Fixed price projects only.

$20.00 /hr
2,522 hours

Wendy K.

Wendy K.

Customer Service/Phone Whisperer

United States

I spent many years being a front office gate keeper/receptionist/ admin/customer service/phone juggler. I am familiar with all aspects of the admin world, and follow through with whatever project I'm working on. I'm wonderful with people, and have the capability to resolve problems with listening/soft skills/patience, and a resolution to whatever the situation is. I would love to find a V/A position that needs someone to do their emails/phone work/mailings, etc.. I am very dependable, and can be counted on to the fullest. I have a very pleasant/soothing voice, and communication skills that are terrific. I also, have experience as a voice over artist. That's the creative side to myself, that I embrace as my own inner gift!

$12.50 /hr
937 hours

Sonia Platt

Sonia Platt

Ideal VA candidate ,Data entry,Admin,Word Software

United Kingdom

I have 15 years experience in customer service/administration being a PA for 5 years and 10 years in a Help desk role . I have recently completed a Level 2 ITQ Certificate in IT User Skills. My strengths lie in customer services dealing with a wide range of people dealing with complaints and very delicate issues, i also have many years experience working in Excel, Word and Access. I have very good typing and Data Entry skills. I am a very competent customer service team member, extremely capable of delivering excellent customer care. I am enthusiastic, with strong customer service and administrative background. I am an organised and conscientious individual who is quick to learn and works well under pressure. I have 12 months experience providing virtual services to clients in a senior receptionist role , training new staff using Team Viewer and managing shifts.

$9.00 /hr
793 hours

Juan Vidal

Juan Vidal

Expert Customer Service / Translator / Performer

Guatemala - Tests: 14 - Portfolio: 1

Polished, professional Customer Service expert offering: - More than 10 years of experience providing customer support in busy front and back office environments for public utility and insurance industry employers. - An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. - Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes. - Customer Service Trainer. - Professional Singer, Guitarist and Actor.

$16.67 /hr
1,067 hours

chelle yambot

chelle yambot

Expert in Research Assistant,Web Researcher,Typing,

Philippines - Tests: 3 - Portfolio: 6

To work full time (35-45 hours per week) as Data entry proffesional I am online most of the time. I will do my best to prove myself worthy to the job given to me by my client. never bid any project which I think I cannot complete.I am always reliable, honest.I always try my best to satisfy 100% a client where as job is small or big.

$3.00 /hr
833 hours

Mary Grace Teves

Mary Grace Teves

Determined Data Encoder and Junior Graphic Artist

Philippines - Tests: 4 - Portfolio: 3

My objective is to find work i can do at home. My strongest skills are data encoding and graphics designs, i do have knowledge and skills in graphic designs and Layout. Knows Adobe Photoshop Cs3 and Cs4 and Cs6. I have provided layout designs services to clients and customers including design concept such as signage, posters, invitations, kind of flyers and some of marketing collateral's, other corporate materials as well (see my portfolio as an example). I determined the style, technique and medium best suited to produce desired effects and conform to reproduction requirements, or receive specific instruction regarding these, I'am proficient in Adobe Photoshop with strong background in photo editing, retouch and manipulation. Also experience working in a 5 star hotel in the Philippines under the position of Asst. Graphic Artist. and a Graphic Artist of a Printing press owned by our Family.

$3.33 /hr
13 hours

Ryan K.

Ryan K.

Squarespace Web Design Expert

Canada - Tests: 2 - Portfolio: 3

I am an experienced web design professional, specializing in minimalist and modern design. My goal is to ensure your site sets you apart from the competition. As a customer service professional for over a decade, my background provides a unique position for me to develop the most strategic, web-based customer-centric experience for your business. I work on the west coast (Pacific Standard Time) and am easily reachable. You'll find my expertise, communication skills, professionalism, and work ethic is​ top-notch. Please contact me for a free consultation to discuss your next project. I look forward to hearing from you!

$55.00 /hr
148 hours