Salesforce Administrator/Techincal Support/Web Designer/
SUMMARY OF QUALIFICATIONS
1 Over 11 years of solid experience Software Installation and Troubleshooting.
2 Circuit boards, processors, chips, electronic equipment, computer hardware/software.
3 Courses in A+, Networking, Server, MCSE, Windows 2000, Windows XP, Microsoft Office Suite, TCP/IP, Http, and Mac OS
5 Troubleshooting experience in ASP.net/impersonation accounts and SQL
6 Sound knowledge of the main types of equipment used.
7 Uncommon skill at resolving technical problems quickly.
8 Profound knowledge and use of the computer.
9 Excellent skills at controlling operations of equipment or systems.
10 Thorough knowledge of principles and processes for providing customer and personal service.
United Cloud Solutions Salesforce Implementer and Administrator 2012-2014
1 Setup custom fields, users, record types, and layouts
2 Managed team of offshore developers on Enterprise SFDC Implementations
3 Manage the implementation and customer training of custom packaged Salesforce solutions
4 Gather information from client and suggest solutions that best fit client’s needs
5 Prepare technical documentation and training material
6 Work with development team via ticketing system to configure custom solutions
7 Provide technical support for internal team in a multi-office network
Sage Software Peachtree/Sage50/Sage ACT! Support Ananlyst 2011-2012
1 Working with customers to resolve Peachtree software installation issues.
2 Provide customer with professional advice on solutions that may benefit the customer.
3 Review knowledgebase to resolve customer concerns with the installation process.
4 Diagnose and repair issues with SQL,ASP.net and impersonation accounts
Ballard Law Group Network Engineer 2010-2012
1 Streamlined successful integration of network system in 2 offices and attorney’s laptops.
2 Initiated multiple technical projects that improve performance and business functionality.
3 Applied solutions that provided database and legal case security.
Omni Tech Institute Teacher/ Instructor 2005-2011
1 Responsibilities include teaching new students the art of hard disk recording, troubleshooting hardware and software, and understanding the way hardware and software work together
2 Giving recommendations for qualified students.
Joi Studio Sound Engineering Technician 2003-2006
1 Conferred with producers, performers, and others in order to determine and achieve the desired sound for a project.
2 Setup, tested, and adjusted recording equipment for recording sessions and live performances.
3 Regulated volume level and sound quality during recording sessions, using control consoles.
4 Mixed and edited voices, music, and taped sound effects.
5 Recorded speech, music, and other sounds on recording media, using sound editing and duplication equipment.
6 Separated instruments, vocals, and other sounds, then combine sounds later during the mixing or post production stage.