Other - Customer Service Specialists

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Manish Dubey

Manish Dubey

AR Specialist, Medical BIlling Specialist

India - Tests: 5 - Portfolio: 17

What value can I add to your project and how can I be the best candidate for your project? Well I love what I do; I'm serious about being a long-term success. My ultimate goal is to provide error free work and focus on continues improvement by applying Six Sigma Methodology in service delivery for my clients. What do I provide to my client? 1-Provide Reliable & Cost Effective Solutions 2-Provide First Time Resolution (FTR) 3-Service Delivery within Turn Around Time (TAT) 4-Innovative & Continuous Improvement in service. 5-Provide Quality work & unlimited Customer Support. I have 10 years of experience in USA healthcare Industry (Medical Billing), HIPAA privacy rules, HIPAA Certified,Transcription, Management skills, Six Sigma, Quality Compliance and customer support. I have worked on all segment of Medical billing and also did quality check for same. Please see my portfolio and attached PPT on medical billing. I am willing to work with you on long term basis. You may see my services on trial basis and then decide about my candidacy for the project. I assure timely delivery of the task with quality. I have excellent communication and management skills, virtual assistant task via Skype. I am accurate, quick learner, and have ability to follow instructions and to perform multitask to meet deadlines. Apart from this, I am proactive, self starter and can carry out various activities without supervision, team player. Most of the time I am available on Skype or e-mail me for a fast and hassle free communication. I began my career as an AR executive with a NASDAQ listed company where I performed various activities. I have worked as Project Manager and Quality Controller with some of the top most USA healthcare outsourcing company. I am Six Sigma Green Belt certified and have completed lean, asset and Quality certificate courses. I have received several awards and certificates for my work like Best QCA of the year 2012,2013, one Gold and Silver star for best performance, Star performer of all quarter. My expertise is in several areas of Medical billing and Transcription. I have worked on all function of medical billing (Patient registration, Transcription, Insurance Verification, charge entry, coding, Payment posting, AR follow up, Collection and Refund) and also did quality check for same. I have also prepared training manual for AR and payment posting. I always try to identify opportunity to improve billing cycle and focus on continuous improvement in process by applying six sigma methodologies. I have worked for below mentioned specialties of provider’s claim. Specialties 1. Anesthesiology 2. Chiropractic 3. Dermatology 4. E&M 5. DME 6. Family Practice 7. Gastroenterology 8. General surgery 9. Gynecology and obstetrics 10. Internal Medicine 11. Orthopedic 12. Pathology 13. Physical Medicine and Rehabilitation 14. Physical Therapy 15. Psychiatry 16. Neurology 17. Radiology 18. Skill Nursing Facility I have exposure of working on below mentioned functions of Medical billing and also did quality check for same. 1. Patient Registration 2. Insurance Verification 3. Pre Authorization Request and verification 4. Charge Posting / Super bill review 5. Evaluation of valid HCPCS codes, ICD 9-10 and Modifier 6. Work on Edits of rejected electronic claims 7. Checking clearing house reports (Emedeon, Availity) 8. Provider PIN calling ( for verifying provider TAX id, NPI and billing address) 9. EOB and check search via websites and batches 10. Payment Posting 11. AR Follow up on denied claims via call or websites 12. Appeal project 13. Collection / Refund Current Job Responsibility 1. Daily audit of sample size. 2. Publishing weekly /monthly dashboard, production and accuracy report to client. 3. Working on new projects to improve process accuracy and productivity. 4. Doing calibration with QCA, Team leader and SME to reduce process variances. 5. Tracking or identifying root causes and process variances. 6. Conducting PKT (Process knowledge test) to bridge the knowledge gap. 7. Suggesting corrective actions, implementing solutions and reviewing implementation 8. Providing feedback and refresher training to individual and team. 9. Doing remotely and side by side audit of associates 10. Analyzing trends in quality check data and finding variations and their root causes. Work Experience of Software I have work experience of below mentioned software in medical billing. I have very good grasping power so it will not take much time to navigate new software. 1. Medical Manger ( MM 9 and 10 version) 2. Flowcast 3. Groupcast 4. Park 5. Confluence 6. Appointment manager 7. Encoder Pro 8. Footprints 9. Citrix 10. MSI Imaging 11. Imaging Viewer 12. Prognosis Pro 13. Brightree 14. Practice Fusion 15. Office Ally 16. Practice Mate 17. Athena EMR 18. Allscript 19. Medex 20. RxBilling 21. PPMTOX

$5.56 /hr
311 hours

Irly B.

Irly B.

(SEO), Researcher, Data Entry, VA,

Philippines - Tests: 1

Hi! I'm Irl, thank you for checking out my profile! I am detailed and thorough professional with over 5 years of administrative experience. If your looking for someone to handle your CMS, database management - you came to the right person If you are a company that is looking for someone to manage you social media accounts. I'm the person you need to work with! In today's fast changing online environment, its all about social proofing. If you are a company who is looking for some Administrative Task, Data Entry, Web Research, Lead Mining/Lead Generation, Email Marketing, you want a mix experience plus competitive pricing - and I understand that. But, you get what you pay for, so if my rates don't meet your needs, let's talk I'm Familiar with Microsoft applications(Word, Excel, PowerPoint), Google Docs spreadsheets, WordPress. So if you feel that I can help you, Let's chat - I look forward to speak with you soon.

$5.56 /hr
6,031 hours

Sourabh Aryabhatta

Sourabh Aryabhatta

CreateSpace | IngramSpark (POD) | Kindle | EPUB Publishing Expert

Bangladesh - Tests: 20 - Portfolio: 20

I have over 5 years solid experience in typsetting & formatting books (280+ successful projects with 100% success rate) for the following stores. ★ Amazon CreateSpace (Paperback) ★ Amazon Kindle Direct Publishing ★ Apple iBookstore ★ BookBaby ★ Barnes & Noble ★ IngramSpark (POD) ★ Smashwords (Premium Catalog) What will you get from me? ✿ Strong Communication ✿ Fluent English Speaking ✿ Self-Publishing Assistance ✿ Urgent Delivery (if needed) ✿ Professional Quality Book that sells! What's next? ✔ Please spare a few seconds to review my work history and portfolio items for further verification. ✔ If you are serious about your project, please click the "Contact" button and tell me your requirements in details. ✔ Any word document format (e.g, doc, docx, odt, rtf etc) is highly preferred. ✔ Fixed price projects only.

$20.00 /hr
2,522 hours

Sonia Platt

Sonia Platt

Ideal VA candidate ,Data entry,Admin,Word Software

United Kingdom

I have 15 years experience in customer service/administration being a PA for 5 years and 10 years in a Help desk role . I have recently completed a Level 2 ITQ Certificate in IT User Skills. My strengths lie in customer services dealing with a wide range of people dealing with complaints and very delicate issues, i also have many years experience working in Excel, Word and Access. I have very good typing and Data Entry skills. I am a very competent customer service team member, extremely capable of delivering excellent customer care. I am enthusiastic, with strong customer service and administrative background. I am an organised and conscientious individual who is quick to learn and works well under pressure. I have 12 months experience providing virtual services to clients in a senior receptionist role , training new staff using Team Viewer and managing shifts.

$9.00 /hr
793 hours

Abul Kalam Azad

Abul Kalam Azad

Admin Support ,Kindle Expert & Expert Internet Researcher

Bangladesh - Tests: 2 - Portfolio: 2

"Salvage Your Gumption" is my keyword and Ideal word for every client. it is a Greek word which is called Salvage means Relief and Gumption means Brain. I have got skilled on Data entry, Call Center project (inbound/outbound), Appointment setting, Administrative support & Virtual Assistance. I'm excellent on Remote Support, Help line, Chat support, Virus removal, Installation, Photo Editing. Looking for long term job.

$5.00 /hr
518 hours

Jonelyn I.

Jonelyn I.

virtual assistant, social media marketing, data entry, web designer

Philippines - Tests: 5

I am an experienced virtual administrative assistant, Data Entry, Social Media Manager, Web designer, online Researcher and I can offer my great skills. I’ve been working for years as a freelancer and I’ve managed to accumulate a great deal of experiences through it. Essential qualities: - Interested in learning new things, - Reliable - Good communicator - Able to meet deadlines - Able to answer emails in different timezone employer would like - Ability to work independently - Proactive - constantly thinking about how i can contribute more to you company - Fast learner - Trustworthy - Familiar with WordPress, MailChimp and Social media platforms - Basic HTML Hobbies - Basic image editing - Basic video editing Things I done before: - Email management (Gmail) - Scheduling blog posts (Wordpress) - Scheduling newsletters (MailChimp) - Scheduling social media posts - Uploading videos (YouTube and Vimeo) - Video editing - Invoicing (Xero) - Website changes and updates (Wordpress) - Research and sourcing images - Sharing new promotions on social media looking forward you would try and consider me thank you. If your not professional employer don't waste my time, if your just one of those recruit for man power agency looking for v.a for their list, don't waste my time.

$5.00 /hr
68 hours

Jayson Lim

Jayson Lim

Technical Support Specialist/IT Help desk Technician/Data Entry

Philippines - Tests: 3

I have 6 years of work experience in Contact Center environment as a Technical Support Specialist serving US based end-users. I spent the last three years as an IT Help desk technician. Highly skilled in troubleshooting software and hardware related issues on a Windows based client. Have basic knowledge of Active Directory User Account management(i.e. password resets, freeing up locked accounts and updating profile information). I am currently looking for a full-time position.

$5.55 /hr
104 hours

Kumar Sourabh

Kumar Sourabh

Social Media, Content Moderator & Community Manager,Translator, Writer

India - Tests: 12 - Portfolio: 2

Hello! I am Kumar Sourabh, a professional translator, moderator and community manager. I am holding a Master’s degree in German Translation & Interpretation. I have 3 years of experience in the field of German translation which include English-German and German-English pairs, Hindi-German and German-Hindi pairs. I also specialize in Maithili-Hindi-English translation sets and subsets. I have prior experience in translating texts from medical, literary, travel & tourism, legal, app and online gaming fields. My moderation skills can benefit those searching for assistance in content & forum moderation, image & video moderation, community management, social media marketing, content creation and virtual customer support, specifically Facebook, Socl, Ask.fm, Instagram and Wordpress. My other skills include: Writing – SEO, spinning, rewriting, content development, proofreading, editing. Customer support – email handling, chat support, voice-overs, virtual assistance (basic). Data entry – Basic file management specialist, data research and organization, typing. Audio transcription If you believe my diverse yet intensive set of skills can benefit you and your company, contact me for an interview so we may discuss your project.

$11.11 /hr
1,594 hours

Jeffrey W.

Jeffrey W.

English Conversation Tutor

Israel - Tests: 3 - Portfolio: 1

I am an English conversation Tutor. I live in Jerusalem, Israel and am a native speaker of North American English from Los Angeles, California. I have lived in Israel for four years now. I was graduated from the Monterey Institute of International Studies in Russian and Translation Studies in May, 1990. I worked in the field of English to Russian written business translation for five years both in Monterey as well as in Los Angeles. In 1995 I began a course of graduate study in TESOL (Teaching English As A Second Language). I completed the course work in 1999 and have been working in the field as an English conversation instructor of English in various capacities ever since. My goal is to make my students excel and succeed in whatever area they need for their daily lives or in their business careers, In particular, I have worked with clients on reducing their foreign sounding accents while speaking English Since I moved to Israel in 2010, I have augmented my skill sets by managing a blog site for a local shipping Company: Kef International. I have also written blogs of varying, content rich lengths for that company, as well as for Abraham Hostels in Jerusalem, Israel Their Jerusalem hostel is considered to be the finest hostel in the world. Here is a link to a blog entry written for Kef International approximately two years ago:http://bit.ly/14EwUwe

$9.00 /hr
96 hours