Other - Customer Service Specialists

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Lusine M.

Lusine M.

Translator, Web Developer, VA, Customer Service Assistant, transcriber

Armenia - Tests: 4 - Portfolio: 2

The most important things you should know about me before you trust me with your tasks are as follows: I possess more than 5 years of experience in online advertisement, 8 years of website content writing, translating, transcribing. (English, Armenian, Russian, Greek, Spanish) LinkedIn Profile: https://www.linkedin.com/in/lisa-manukyan-8b585b22?trk=hp-identity-name Outstanding at customer service, cold calls, finding new clients/partners, translating any type of contents, legal and medical documents, interpreting in business meetings and conferences (7 years of extensive experience). I am smart and fun to work with. If I do something I do it well, or I don't do it at all. My previous employers: Legal Expert(Armenia); Christou Real estate (Greece), Telegraz (Armenia), Terra Micro (Germany), Starwood Hotels & Resorts (USA). Letters of recommendation/reference letters are provided upon request.

$9.67 /hr
17 hours

Mohamed S.

Mohamed S.

Translation Center

Egypt

We have many skills that includes different fields of work ,and inspire of that, we always reach success and improve that. We interested in care with customers , improving our work experience and certainly satisfying my clients. We have experience in: *Translation: we multilingual English-Russian -French-German-Spain-Italy language, we can translate from these languages to Arabic , we tried all types of translation;(General, technical, financial...etc.).Also my experience in translation includes different kind of documents, (articles, websites, books....) * Transcription: Also our transcription experience include these languages mentioned above. Our priority is to satisfy our client with our work, fulfill his needs and deliver the task on time.

$5.00 /hr
0 hours

Adnan Aziz A.

Adnan Aziz A.

Zendesk Customer Service Specialist

Bangladesh - Tests: 10 - Portfolio: 7

#*#*# One of the Top 10% Successful Freelancers of oDesk *#*#*# With over 6 years combined experience in each field, I have the basic skills to hit the ground running from day one, along with the ability to provide valuable insight and contributions along the way. I have worked in both on site and virtual call center environments. I specialize in customer service, order processing, claims management, office administration and project/client management. I have worked to support clients by phone, email, and chat. I am proficient in Zendesk, Salesforce, Microsoft Office to name a few. I know the value of relationship, that's why I am, - Able to work under stress and with flexible specifications. - Able to learn in short time. - Satisfaction of the client is my main direction. - Excellent analytical and problem solving skills. - Demonstrated ability to understand and master new technologies quickly. - To work in a professional environment where I can make a significant contribution towards the goals of my organization through my hard work and technical skills. - Experience of working with leading and motivating development teams. - Experienced in the creation and management of Web and desktop applications. An effective communicator with strong leadership, analytical and logical abilities. Now-a-days, I am trying to enrich myself by mastering joomla! . I am just a dedicated person who likes to do his job done in due time. Accuracy, professionalism, efficiency and punctuality is the best part of me. I go the extra mile for each of my clients, and look forward to doing the same for you. Thanks.

$13.33 /hr
1,244 hours

Sonia Platt

Sonia Platt

Ideal VA candidate ,Data entry,Admin,Word Software

United Kingdom

I have 15 years experience in customer service/administration being a PA for 5 years and 10 years in a Help desk role . I have recently completed a Level 2 ITQ Certificate in IT User Skills. My strengths lie in customer services dealing with a wide range of people dealing with complaints and very delicate issues, i also have many years experience working in Excel, Word and Access. I have very good typing and Data Entry skills. I am a very competent customer service team member, extremely capable of delivering excellent customer care. I am enthusiastic, with strong customer service and administrative background. I am an organised and conscientious individual who is quick to learn and works well under pressure. I have 12 months experience providing virtual services to clients in a senior receptionist role , training new staff using Team Viewer and managing shifts.

$9.00 /hr
793 hours

Habibur R.

Habibur R.

Malware Removal | Web Security | Hack Recovery

Bangladesh - Tests: 1 - Portfolio: 8

I specialize in malware removal, webapps penetration testing, computer forensics, ethical hacking and linux server security. My Area of Expertise are: 1. Malware removal *- Identify the malicious code in website. and remove it. *- malware, phishing, spam removal and other malicious code removal. *- Antispam protection. *- confirmation with Google webmaster for malware status, request for removals from the blacklist if listed, work it until completed. *- secure website with guarantee!! 2. Ethical Hacking(White Hat Hacker). - hacked account recovery, - password recovery. - security analysis. - decode encrypted files. 3. Web security, penetration testing hack recovery - Spot exploit used by the hackers. - Vulnerability Assessment. - Server security. - Security analysis of database servers. - webapps penetration testing. - Restore hacked website. - WordPress, Joomla, Drupal, Opencart and custom PHP website security and prevent hack. - keep monitoring for future hack attempts for the coming weeks and if possible, patch the vulnerability that allows the hack - Install upgraded security to prevent further hacks - Integration your site with Cloudflare(www.cloudflare.com), free of charge, to make website bulletproof (also increases site loading speed) - ### secure website with guarantee! !### 5. Web Programming *- PHP, HTML, CSS, JavaScript, MySQL 6. DNS *- DNS (Domain Name System) manager, Custom DNS Record, Domain Transfer *- Move websites to new host without any downtime. 7. Analytics *- Google analytics, Piwik and custom analytics. 8. Other

$16.67 /hr
417 hours

Josephine Loker

Josephine Loker

Expert keyboard skills.

Portugal - Tests: 1

I am British working as a full-time freelancer specializing in transcription, data entry and office administration. I have over 30 years' experience in senior administration, customer service, secretarial and sales management in the UK in B2B, Banking and Publishing. Highly professional and reliable. Fast and accurate keyboard skills along with excellent English grammar. I attended Peterborough Secretarial College initially and have gained many more skills and accreditations since that time: Time Management, B2B Sales, Effective communication, Data Management, Email etiquette, Managing teams remotely, among others. Flexible, adaptive and just loving what I do at the moment. I ensure my clients are 100% satisfied with the end product and will do anything to make that happen.

$10.00 /hr
2,606 hours

Kevin Lao

Kevin Lao

Business Analyst, Market Researcher, Quality | Admin | Knowledge Works

Philippines - Tests: 16 - Portfolio: 6

I'm a Business Process Specialist with the passion to make any work clear, simple and efficient. I specialize in Quality and Knowledge Work where attention to details and intuitive intelligence needs to be applied. I also do admin works with the aim to provide a faster, better and more efficient option in delegating task by maximizing my knowledge and experience in work automation and improvement. With this I ensure that my work is delivered faster with better results every time and that's my Guarantee or it's free. My Major Project Experiences are as follows Quality Analyst for a US Travel Startup Quality Analyst for a US Property Insurance Company Regular Market Researcher for a Canadian Marketing Company Web researcher and Data Validation of job description and position types for a New York Sourcing Start up Various Web Research and Data Validation projects I also do the following PDF Conversion to any format Data Extraction/transfer from one platform to another Product Description Writing Research (Cross Referencing, Information search, verification ) Policy and Procedure Documentation / Creation Form Creation Snippet Writing Job Description documentation / development Google App Script application for Email, Spreadsheet or Word (automation) Business Documents Layout and Collateral Design Template Contract Writing ( US / Canada & Australian Law Compliant) Background I've been an Assistant Sales Manager for 2 years for a HVAC equipment contractor with enable me to gain experience in strategic sales management, market planning and team management Then I was promoted to my current position as the Business Process Management Head which help me to gained knowledge and experience in Process Design and Management as well as Quality Management and other Operations Management Best Practices ( Lean, TQM, Six Sigma, Balance Scorecard, ISO ) My Experiences include : Process design, documentation, implementation and improvement, Policy Formulation and documentation Forms Creation ( Manual / Online ). B2B Lead Generation, Sales Funnel Management, Channel Management Strategy Formulation (Balanced Scorecard) Doing Business in the Philippines Government Compliance Recruitment ( from Resume sourcing - Applicant Screening ) Market Research I have designed, documented, improved and implemented the following types of process/procedures. Human Resources Processes Billing Collection Sales (Retail, B2B, Residential) Project Management ( Construction Industry ) Service Management (Plumbing and Mechanical Equipment ) Internal Audit Finance Accounting Engineering (Design and Build) Facilities Management I specialize with the following project types ISO 9001:2008 Implementation Lean Six Sigma Methodology ( DMAIC) Implementation Six Sigma Project Management OKR Implementation Balanced Scorecard Development and Implementation Kaizen Framework Implementation Corrective Action & Preventive Action Implementation Google App Script Process Improvement Presentation / Deck Design Team Building Games Design Team Building Facilitation I'm usually available From 6pm - 6am GMT +8 hours Linkin account : https://ph.linkedin.com/in/kevin-christopher-lao-308495a3 Skype Id : kevin.christopher.lao Email Address : kevinlao04@gmail.com

$20.00 /hr
46 hours

Jeffrey W.

Jeffrey W.

English Conversation Tutor

Israel - Tests: 3 - Portfolio: 1

I am an English conversation Tutor. I live in Jerusalem, Israel and am a native speaker of North American English from Los Angeles, California. I have lived in Israel for four years now. I was graduated from the Monterey Institute of International Studies in Russian and Translation Studies in May, 1990. I worked in the field of English to Russian written business translation for five years both in Monterey as well as in Los Angeles. In 1995 I began a course of graduate study in TESOL (Teaching English As A Second Language). I completed the course work in 1999 and have been working in the field as an English conversation instructor of English in various capacities ever since. My goal is to make my students excel and succeed in whatever area they need for their daily lives or in their business careers, In particular, I have worked with clients on reducing their foreign sounding accents while speaking English Since I moved to Israel in 2010, I have augmented my skill sets by managing a blog site for a local shipping Company: Kef International. I have also written blogs of varying, content rich lengths for that company, as well as for Abraham Hostels in Jerusalem, Israel Their Jerusalem hostel is considered to be the finest hostel in the world. Here is a link to a blog entry written for Kef International approximately two years ago:http://bit.ly/14EwUwe

$9.00 /hr
93 hours