Other - Customer Service Specialists

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Trisha Patel

Trisha Patel

Customer service and sales representative/Community Manager

India - Tests: 14

To be a part of an organization that can harness my potential effectively by providing ample growth opportunities, to use my knowledge and skills positively and effectively both as a leader and a team member in a challenging and creative environment and to contribute to the company in the best way that I know how to and enjoy the work stimulated environment.

$4.44 /hr
2,168 hours

Primark Junrei S. Roxas

Primark Junrei S. Roxas Agency Contractor

Zendesk Expert | Multitasking CSR/TSR | Real Estate | Telemarketing

Philippines - Tests: 3 - Portfolio: 5

I am a Project Manager and a freelancer, I handle various campaigns based in US, AU, UK and Canada. In these challenging times, it is necessary that one should be well-equipped and has a passion for excellence to be able to deliver the quality performance essential in any field of industry. On the other hand, it is equally important to work in an environment where you can develop your full potential and grow professionally where people relations experience can be fully utilized to improve people's satisfaction and service experience in a challenging environment to achieve the corporate goals while reaping the financial rewards. With this objective in mind, I am presenting to you my professional experience for your evaluation to be considered in your office firm. Here are some of my skills: • Efficient “People, Production and Service Management" • Systematized “Office administration and organization" • Proficient “Computer Literacy" • Quality-assured “Research /Data Gathering Implementation" • Excellent customer service satisfaction • Data entry, Order processing • Telemarketing/CSR both Inbound and outbound • Appointment setting • Email Handling for refund request • Quality Assurance -SEO • Accounts Managing • Live Chat Support • BPO I have been through extensive trainings and seminars that helped me. I can handle and manage things under pressure. I am trained in giving excellent service and maintained a delightful way of communicating with them. With this vast experience and range of skills, I am sure that this will make me an able and qualified candidate for your Office vacancy. Should you need any further information regarding our background and qualifications, please do notify me for you to set an interview session with me.

$5.44 /hr
8,635 hours

Sujani R.

Sujani R.

Virtual assistant/Project Management

India - Tests: 12

Over the last 6 years I have worked in the field of Customer Service and Team Management. I have worked as a Senior Processor/Trainer/Team Lead - Customer Service. I have experience in order processing, liaising with overseas clients, resolving customer complaints via email, maintain accounts of clients (client account reconciliation), imparting process related training to the new recruits, maintaining Dashboard (review of individual's performance) and presenting them each month to both the front end and the back end team. I have experience in Documentation (Preparing easy to understand process flow) so that it can be used by all and this reduces considerable time spent in training new recruits. I have been working as Virtual Assistant for many buyers from USA, UK, Australia and Ireland. I have experience working for clients who have-commerce sites selling products. I have handled order taking and processing, processing credit card, email support, inventory management , yahoo/wordpress/volusion website creation and management, maintaining expenses and working on expensify and zoho invoice.

$5.56 /hr
10,853 hours

Marie Baylon

Marie Baylon

Web Research/Salesforce/Data Entry/LinkedIn Mining/Email Finder

Philippines - Tests: 9 - Portfolio: 6

I help my clients with their most complex strategic challenges and build solutions to help them attain development. I start by helping my clients choose where to concentrate so as to get the best help to their business. My objective is to discover the innovative course to success. I am experienced Web Research Analyst in a company for 4 years and 5 years as online web research freelancer. I am good in finding business emails, LinkedIn Mining/Management, web scraping and Adding contacts to Salesforce. I am fast learner, easy to train and can adopt easily. I am willing to accept a test as a challenge to prove my skills.

$9.78 /hr
4,041 hours

Robert McQueen

Robert McQueen

Content / Copywriter with a Magic Touch

South Africa - Tests: 10 - Portfolio: 3

***TOP RATED*** THEY DON'T RATE HIGHER! 1. You need affordable and creative content delivered 2. We collaborate as required to understand the deliverables 3. You get the powerful words your products and services demand Try me with any topic. I'll be the first to shout if it is too technical or academically inclined. English (UK) is my mother tongue. Whatever your content requirements, I have more than 3-years of project experience through Upwork and other platforms, as I move through the 1,000-hour threshold. I have supplied loads of quality fixed rate assignments over time too, probably twice the hourly volume. Allow me to weave my wordsmith skills and get your content noticed. I can write about anything you want as long as your brief is clear - I'll keep pressing if it's not. I am well traveled and have produced literally hundreds of travel destination articles during 2015. And the cherry-on-top is the several decades of commercial business experience I bring to the table. Ready to engage? I can't wait to hear from you - let's get started!

$13.50 /hr
1,015 hours

Adnan Aziz A.

Adnan Aziz A.

Zendesk Customer Service Specialist

Bangladesh - Tests: 10 - Portfolio: 7

#*#*# One of the Top 10% Successful Freelancers of oDesk *#*#*# With over 6 years combined experience in each field, I have the basic skills to hit the ground running from day one, along with the ability to provide valuable insight and contributions along the way. I have worked in both on site and virtual call center environments. I specialize in customer service, order processing, claims management, office administration and project/client management. I have worked to support clients by phone, email, and chat. I am proficient in Zendesk, Salesforce, Microsoft Office to name a few. I know the value of relationship, that's why I am, - Able to work under stress and with flexible specifications. - Able to learn in short time. - Satisfaction of the client is my main direction. - Excellent analytical and problem solving skills. - Demonstrated ability to understand and master new technologies quickly. - To work in a professional environment where I can make a significant contribution towards the goals of my organization through my hard work and technical skills. - Experience of working with leading and motivating development teams. - Experienced in the creation and management of Web and desktop applications. An effective communicator with strong leadership, analytical and logical abilities. Now-a-days, I am trying to enrich myself by mastering joomla! . I am just a dedicated person who likes to do his job done in due time. Accuracy, professionalism, efficiency and punctuality is the best part of me. I go the extra mile for each of my clients, and look forward to doing the same for you. Thanks.

$13.33 /hr
1,244 hours

Mark B.

Mark B.

Transcriber, Subtitles, Virtual, Personal Assistant, Data Entry, Admin

India - Tests: 10 - Portfolio: 1

I would like to work on projects where I can contribute my knowledge and skills acquired through years (7500+ hours on Upwork) of administration work experience. I always strive to give my best to each and every project I undertake. I am always open to learn new skills while on the job and keen in trying and doing new things and upgrade myself regularly so that I can prepare myself to face challenges in to competitive market. My strengths are honesty, sincerity and dedication.

$5.56 /hr
7,616 hours

Crispiniano Colina Jr.

Crispiniano Colina Jr.

A Crackerjack Transcriber with 200+ Jobs Done with 3,000+ hours worked

Philippines - Tests: 16 - Portfolio: 8

1. I started this career for more than 5 years transcribing wide range of audio / video materials such as interviews, podcasts, webinars, seminars ,interviews, legal, medical, etc. Since then, I had been providing my client(s) his or her expected output or deliverables in a timely manner, had healthy and spontaneous communication, created harmonious working relationship with a primary goal of producing a top class product with adherence to quality, quantity and turnaround time. 2. I am also adept in video editing and in image editing using Sony Vegas Pro and Adobe Photoshop CC respectively as an adjunct skills which can come useful in some of my freelancing endeavors. 3. My motto is to exceed the client's expectation, not just to meet it.

$7.00 /hr
3,475 hours

Suneera Mitra

Suneera Mitra

Team Lead/ QA/ Data Entry/ Internet Research

India - Tests: 6

The two D's-Determination and Dedication have helped me to successfully accomplish all the tasks given till date. Having worked as a QC Executive in my career, delivering quality work in the deliverable time frame is my forte! I have experience of about nine years of working in different fields,including QA, Internet Research, Article Rewriting & submitting, Data Entry and a Team Leader on various assignments at Upwork. A responsible and hard working provider here, looking for fresh opportunities to prove myself.

$5.56 /hr
11,628 hours

Leah T.

Leah T.

SEO/Keyword Research/Virtual Assistant/Administrative Support/VOIPcall

Philippines - Tests: 3 - Portfolio: 1

I am an experienced online professional with expertise in the field of Search Engine Optimization which includes but not limited to back linking, link building, bookmarking, directory submission, forum posting, comment blogging and many others In addition, I also have background in virtual assistant related works as well as in telemarketing. Not only that I have the necessary skills and abilities, I am also a self-driven and well motivated individual. It is my passion to make my customers happy and deliver not just quality work but to meet if not surpass my client's expectations.

$3.00 /hr
1,020 hours