Subject Matter Expert in Microsoft Technology (Implementation Expert)
Technically sophisticated & result driven professional with ITIL 2011, MCSA, RHCE & CCNA with nearly 6 years of experience in Networking and System Administration/ Support. Along with qualifications in M. Sc in Computer Science Technology & Post Graduate Diploma in Computer Application.
Insightful experience in implementation, operations and support functions of mission- critical business solutions using IT
as a tool.
Well developed skills in providing technical solutions based on various Operating Systems, Applications Concepts & Servers, cutting across a broad range of Networking/System Technologies.
Demonstrated strengths in maintaining the entire IT Infrastructure at client site covering all issues related to
SW/HW & Networking. Exposure to administration across multiple locations.
Competent in planning, implementation, configuration and maintenance including troubleshooting.
Recognized as an important resource in a team.
Acknowledged performer with high analytical, interpersonal skills and problem solving skills. Excellent
communication skills, enriched with logical reasoning.
An effective communicator with strong team management, leadership, analytical and coordination abilities
Systematic and organized with quick adaptability to changing trends and processes. Proficient in English & Hindi.
o Leading the team of technical professionals during the development stages.
o Managing IP allocation and ensuring minimal downtime of machines.
o Installing and configuring the hardware/ software/ mail servers, ensuring optimal performance.
Technical Support/ Troubleshooting
o Conducting periodic reviews with the customer and analyzing calls and their trends to take proactive measures to reduce knowledge-based calls.
o Suggesting improvements in the operations and processes to make the system foolproof.
Technical Skill Set
o 06 years Windows Servers (2008, 2003,2000)
o 05 years Linux (SuSE, Redhat, Centos, Debian, Ubuntu)
o 04 years MacOS X (Desktop)
o 02 Years Fortigate Product Support i.e. 60C, 80C, 200D
o Knowledge of Implementation of AD, Domain Controller, MS Exchange Server, MOSS.
o Implementation and performance tuning of Windows 2003 Server environment for client’s operations.
o ADS like “creating child domain, OU’s, replication, creating and maintaining user accounts”.
o Managed systems configuration and maintenance, problem troubleshooting, system and program security.
o Managed Applications and program management, planning and directing upgrades, and testing operations to ensure optimum system functionality.
o Complete understanding of TCP/IP, UDP, ICMP.
o Network troubleshooting, LAN IP Accounting & Various Server configurations
o Physical network maintenance and upgrades & Basic switch and router maintenance
o FortiGate Firewall working Experience, i.e. 60C, 80C, 200D.
o DHCP , SNMP , Load Balancing , MRTG, IPTraf, TCPDUMP etc.
o Advanced knowledge of Linux security
o Secure internet services, with squid Proxy and Iptables firewall.
o Security Policy Designing, Implementation
o Firewalls (Iptables, Netgear, IP Filter, Fortinet)
o LAN/WAN security, Network/Host Security Auditing, Vulnerability Scanning (Nessus).
o Apache HTTP/HTTPS servers (versions 1.3.x/2.0).
o DNS (BIND 4/8/9) POP, IMAP, IMAPS.
o Mail Services (Postfix, QMail, Zimbra, Postfix, MS Exchange 2007&2010)
o Antivirus Packages (Symantec Endpoint Protection, Trend Micro PC-cillin )
o X Window System (configuring servers, desktops, application servers, XDM)
o Packages & Tools (SCSM 2012, MIIS, MOSS, Sugar CRM, Vtiger CRM, JIRA, Joomla)
o MySQL, MSSql (Installation, Configuration, Backup schedule, )
o Intermediate level, mostly systems automation and maintenance tasks.
o Batch & Shell scripting.
o Met with Vendors to provide new technology (Software, Hardware, Tools, and Device) to enhance the Windows network architecture
o All forms of x86 hardware (from laptops to quad Xeon CPU servers)
o Cisco routers/switches/terminal servers
o Lots of co-location facility experience, large server installations, racking, power management, etc