Technical / IT / MCSA Office 365 / MAC OS X Support
Last active: 18 hours ago
For the past 5 years, I have been working as a Technical Support Representative and Help Desk technician. I have handled email, chat and phone support, both inbound and outbound. I was a level 2 technician with Microsoft PC Safety which specializes in removing viruses, Windows Update issues, Antivirus programs, Firewall issues and other security related issues with the operating system. My core competency is with Active Directory, Microsoft Operating Systems and Networking devices.
Based on knowledge and experience gained over the last 5 years as Technical Support / IT Support, I have developed a great expertise in many fields such as:
Windows Server 2003/2008R2/2012,
Microsoft Exchange 2010/2013, Outlook 2003/2007/2010/2013,
MCSA: Office 365
MCP: Microsoft Azure
Virtualization environments: Hyper-V, VMware Workstation and VMware Server ESXi 5.0/5.1
Antivirus server: Symantec Endpoint Protection, ESET NOD32 administration.
Backup: Symantec Netbackup, Symantec Enterprise vault
ERP system administration,
MAC OS X
Mac OS X Server
Desktop and Technical support.
I also have great experience with installation, configuration and administration of different kind of device like network printers, routers.
Based on my friendly and communicative spirit I am sure I can fulfill all your requirements and expectations.