Technical Support Representatives

Clear all filters
  1. Oliver O.

    Oliver O.

    CCNA / Tech Support & Customer Service / Data Entry / Web Research

    Philippines - Tests: 16 - Portfolio: 3

    I joined Odesk to showcase my skills, knowledge and working experience for world-wide professions. I always aim to provide Excellent Quality Service and High Pace Performance in the service of my profession. My Ultimate Goal here at Odesk is to provide Excellence in Service and total Client Satisfaction. I always ensure that I would be able finish any projects/tasks on time or earlier with accurate and positive results. With regards to my profession, I am a Data Entry, Web Research and Email Marketing Specialists. I do most of my job using MS Word, MS Excel & Other Microsoft Applications together with Google Docs. I also have 5 years of experience with Data Entry and Web Research projects upon which I was able to complete with fast, accurate and positive quality results. I'm also skilled at HTML Formatting and WEB 2.0 Designing as well as Posting/Blogging Articles. In addition to my actual working experience, I have 5 Years of Experience in providing World Class Technical and Customer Service Support together with Remote Helpdesk Solution in handling Linksys-CISCO Networking Devices (Routers, Adapters, NAS) and Engenius Long Range Wireless Devices (Access Points & Bridges) as well as Cordless Analog Telephone Systems (Durafon Series). I’ve attained the 2nd Level of Technical Support Division as a Senior Product Support Specialists Level 2 in just under 2 years of stay in Synnex-Concentrix Corporation and then 4 months later became a Technical Lead for the Case Resolution Team for 2 years. I’ve undergone a CCNA Training Course within 2-months time and passed the CCNA Exam last September 2011 with High Marks. My level of expertise are based on designing and setting up Wireless Hotspots and Home & Business Class Networking from different business structures mostly at business & office facilities, hotels, warehouses, shops, farms, home internet users, RV Parks and as well as linking buildings together using the Wireless Distribution System from Engenius Networking Products. I’m also knowledgeable in managing, configuring and setting up CISCO Enterprise Routers (CISCO 2800-2811 series) with Routing Protocols (RIP, EIGRP, OSPF) together with creating ACL’s and NAT on it. In addition, I’m also knowledgeable in implementing Inter-VLAN routing on CISCO Catalyst Switches Series (2950, 3550). And at present, I’m currently in the process of undergoing training for FreePBX on an Asterisk Phone System. Even though there are still a lot more to learn in the IT World today, I am very willing to undergo any training or enhancement program to be able to fulfill and serve in what the Company needs most.

    $3.33 /hr
    842 hours
    4.73
  2. Mary May Florence Bebit

    Mary May Florence Bebit

    Customer Service Supervisor, Sales Manager, Virtual Assistant

    Philippines - Tests: 1

    I have worked as a Supervisor in a call center for almost 3 years. Then I ventured the online industry and became a Sales Manager/Virtual Assistant. I have excellent written and verbal English communication skills with effective listening skills. I have dealt with computers for years now, and I am positive that I have great knowledge with Microsoft Office and other software as well as using the internet. Some of the tasks that I had were, data entry, Social Media Marketing, Posting Ads on different websites, internet research, transcribing audio and video recordings, monitored agents' quality performance, attendance and customer satisfaction scores, and email handling. As for my work attitude, I am very resourceful if I need to learn things on my own. But if I can’t, I always ask questions to make sure that I am on the right track. I am a team player and I make sure we work together to reach our goals. I am skilled at being highly organized while maintaining multiple tasks and can build rapport with both clients and colleagues but focused on the job. I am very committed and very willing to learn as much as I can.

    $4.44 /hr
    1,492 hours
    4.65
  3. Martin Klueck

    Martin Klueck

    18 Year Sales\Tech Support\Voice Talent\Screencast Videos

    United States - Tests: 1

    If you are looking for a native English speaking person, an EXCEPTIONAL VOICE, 18 YEARS of documented technical/customer service experience, and employer work references look no further. Some of these items include technical support of the Microsoft Network, transfer of insurance documentation, onsite installation of hardware/software application solution for auction houses, extensive onsite customer travel, comprehensive accounting package, management and advertising of rental property, support of Binary Options platform, up-selling/add-on sales, and video creation. I also posses excellent typing skills and Youtube experience. In the past 18 years I have worked on so many different hardware/software applications and databases it would take a long time to list them all. What I will say is I have recently used the Zoho CRM system for managing customers. Currently I am using Helpscout. I am the absolute cream of the crop when it comes to dealing with customers in almost any situation. If you are looking for the absolute best representation for your company and need somebody with personality I would like to speak with you.

    $11.11 /hr
    2,705 hours
    5.00
  4. Dimitry Gerards

    Dimitry Gerards

    Dutch Free Lancer

    Brazil - Tests: 14 - Portfolio: 2

    I'm a native Dutch speaker and am a highly motivated individual with a keen eye for detail. I have more than 7 years of experience working in an international business environment. In my previous jobs I've been trained in Lean Six Sigma and have been successfully involved in Business Process Improvement Projects and also lead a project. I’m an independent individual but also an excellent team player with strong leadership skills. I work well under pressure and I look for an opportunity to further build on my skills and learn new ones. I'm a native dutch speaker with fluent english.

    $22.22 /hr
    45 hours
    5.00
  5. Ronie Naya

    Ronie Naya

    Linkbuilder (White Hat), Social Media Marketing, Data Entry Expert

    Philippines - Tests: 1 - Portfolio: 1

    To be able to widen my experience in the trade of freelance jobs and gain more knowledge for my improvement. I will always make sure that I do my very best to complete a task assigned to me at a given date and time. I am hardworking, fast-learner, organized and trustworthy.

    $3.33 /hr
    1,489 hours
    4.04
  6. marcia wilson

    marcia wilson

    writing, blogger, data entry professional

    United States - Tests: 7

    I HAVE WORKED IN OFFICE MANAGEMENT FOR 20 PLUS YEARS. I AM HIGHLY QUALIFIED IN ALL OFFICE SETTINGS. I OWNED AND OPERATED MY OWN BUSINESS FOR MORE THAN 7 YRS. I HAVE HELPED MY HUSBAND START AND RUN HIS OWN HOMEBASED MAPPING BUSINESS. I HAVE WORKED ON ODESK FOR 10 MONTHS. I HAVE EXPERIENCE IN ONLINE SETTING. I WAS A SCHEDULER FOR INSPECTORS FOR INSURANCE BUSINESS. I AM MORE THAN QUALIFIED FOR ANY OFFICE SETTING.

    $11.11 /hr
    406 hours
    5.00
  7. Alex E.

    Alex E.

    Systems admin with strong mojo and 15+ years experience

    United Kingdom - Tests: 24 - Portfolio: 1

    I've been traveling the IT road for over 10 years now, and the various paths I've taken have given me more or less knowledge in a variety of fields ranging from systems administration and front-end web development as majors, to networking, SEO, graphics design, PHP programming and resource retrieval/data management as minors. I do not live and breathe IT as others claim however, I enjoy the work I do and I do my best to be as efficient and as useful as I can (while always putting the client's interest before my own financial gains) but I am fully aware that there is a world out there outside the PC/Mac and I do my best to discover it and enjoy it fully. To this end I consider my work a means to an end and this end is exploring and learning as much as I can about the world, while at the same time doing my best to improve it and be a constantly positive influence. As to more practical aspects, my hourly rate is usually negotiable depending on the length and complexity of the contract. What that literally means is that I will usually take on work offers me a steady or larger income over time for a lower hourly rate. If you feel your project fits that description don't be put off by my current rates and ask. As a list of particular pieces of knowledge I have garnered in the past few years and am skilled at I can include: - Amazon EC2 setups with Autoscaling and high-throughput testing using Tsung - varnish cache setup and optimization - Atlassian suite (JIRA, Confluence, Fisheye, etc) setup and management on both Linux and Windows hosts - Load-balancing setups with keepalived and haproxy - MySQL replication and basic clustering w/ keepalived automatic failover - Xen virtualization Whether or not you should choose to work with me I would ask that you give some of your time (and hopefully some of your money) to support these wonderful programs that I also contribute to and that I believe are making a consistent effort towards positive change in the world: http://www.kiva.org http://www.thewaterproject.org/ http://www.responsiblecharity.org/

    $200.00 /hr
    430 hours
    4.80
  8. Pablo P.

    Pablo P.

    Project Manager and Systems Engineer Consultant

    United States - Tests: 4 - Portfolio: 3

    IT Strategist and project management professional with strong technical hands on background and proven management skills. Demonstrated leadership includes IT Manager for one of the largest Multiple Listing Service companies in Southern California. Infrastructure Manager for 4 of ten divisions of a London-based aerospace plc. Experience in transitioning organizations from technology-centered to business/customer centered cultures. Hands on experience includes achieving cost savings and enhancing system functionality with the design, purchase, installation and configuration of virtualization technologies (such as VMware) and applying ITIL industry standards. Strong leader with ability to work in chaotic situations and still maintain a sense of humor. Exceptional ability to establish instant rapport with people and coworkers based on outstanding communication skills I am confident that my professional hands-on experience and educational background will contribute to the services your institution provides. Please consider this bried introduction as my official candidacy to help maintain the important and though standards your institution sets in providing support services to your customers.

    $33.33 /hr
    170 hours
    5.00
  9. Cecile Susie Love Soriano

    Cecile Susie Love Soriano

    Project Manager/Tester/Admin Assistant/Customer Service/Data Entry

    Philippines - Tests: 5 - Portfolio: 6

    To gain more knowledge and experience, enhance personality and put in use the things I've learned in order to contribute to the company that I'll be working with. I also have some experience in the following areas: Photoshop: Web designing, Banner ad, Tarpaulin, Company logo, Calling Cards Web Development: HTML, CSS, DHTML, Testing Project Manager: Create process/functionality, web design, web content, lead the team. Admin Assistant: Provides administrative support to include managing the schedule/calendar, making travel arrangements, screening and handling telephone communications, greeting and directing visitors. Provides direct customer assistance and responds to inquiries received from clients by phone or email

    $8.89 /hr
    62 hours
    4.13
  10. Rovilla L.

    Rovilla L.

    Translation - English/Spanish. Data Entry. Research. Email Support

    Philippines - Tests: 11 - Portfolio: 3

    I provide quality Spanish <-> English translation which I do my best to deliver efficiently and in a timely manner. I have excellent background in Technical terminologies for different types of industries, as well as day to day ones. I guarantee that all translated documents will be done in the highest quality. In addition, I have a 400 to 1000 words/hr turnaround time for translations. I have been in bilingual departments for big companies such as Accenture and Intercontinental Hotels Group. I have worked in Spain and in the Philippines making me comfortable working with people from different parts of the world. Aside from being a Spanish translator, I am also a creative blog writer, event planner, and efficient personal assistant.

    $5.56 /hr
    155 hours
    4.41