Technical Support Representatives

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  1. Jamela May Aznar

    Jamela May Aznar Agency Contractor

    IT Helpdesk / Technical Support Professional

    Philippines - Last active: 2 days ago - Tests: 6

    Handled employees of NSN Nokia Siemens Networks globally to provide technical support and assistance as an IT Helpdesk via phone and email. I'd work as Technical Support Representative for more than 5 years. I've already handled ADSL/ wireless and cable network connections/ accounts for more than 3 years under verizon (US account) and tesltra-bigpond (Australian account). We troubleshoot for internet connectivity issues from pc to modem, modem to router and outside connections. Had been promoted as level 2 technical support under telstra account where i handled escalations and hard to resolve issues. Also handled hp-ipg hardware software issues for printers, configures fax machines, setting up connections and out of the box set ups.

    Associated with: Golden Ratio Customer Experience Solutions

    $4.44 /hr
    2,552 hours
    4.55
  2. Adelmar Padmos

    Adelmar Padmos Agency Contractor

    Experienced bilingual team-lead for telemarketing or research-projects

    Philippines - Last active: 26 days ago - Tests: 12

    As an experienced team-leader it is my job to create and maintain a team that exceeds standards and to take responsibility for those who don't meet standards by proper training and coaching. Recruitment procedures, metric reporting, contact with clients, quality assurance and preparing trainings are all relevant to my experience as a team-lead for several companies. I am native Dutch, fluent in English and would prefer a client that puts my skillset to good use.

    Associated with: Confi-Co, Pro-NL

    $14.44 /hr
    2,575 hours
    4.83
  3. Muhammad Shan Anwer

    Muhammad Shan Anwer Agency Contractor

    | CCNP | CCNA | NS2 | Router, Switch & ASA Config |

    Pakistan - Last active: 5 days ago - Tests: 14 - Portfolio: 4

    SUMMARY: • Design and Configuration of MPLS L3 and L3 VPNs. • Strong knowledge and skills in implementing dynamic routing protocols such as BGP, EIGRP,OSPF and RIP in implementing scalable and secure Cisco ISR routers connected to LANs and WANs. • Implementing campus networks that meet these requirements of voice, video, wireless, and mission-critical data applications. • Expertise in configuring high availability backup mechanism and automatic failover for ensuring network availability in case a failure occurs. • Adherence to industry best practices for documentation making troubleshooting process much more efficient and immediate. • Ability to plan, implement, verify and troubleshoot local and wide-area enterprise networks and work collaboratively with specialists on advanced security, voice, wireless and solutions. • Strong leadership, communication, collaboration and project management skills. TECHNICAL CERTIIFICATIONS: • Cisco Certified Network Professional – CCNP • Cisco Certified Network Associate – CCNA • Cisco Certified Design Professional – CCDP (ongoing) TECHNOLOGIES’/PLATFORMS’ EXPERTISE: ROUTED/ WAN/ ROUTING PROTOCOLS: •MPLS • MPBGP • OSPF • BGP • MP-BGP • IS-IS • EIGRP • IGRP • RIPv1-v2 •RIPng • HSRP •VRRP •GLBP • TCP/IPv4 • IPv6 (Migration Strategies) • PPP • HDLC • DHCP •ODR • Policy Based Routing PBR • Route Filtering • IP SLA • Route Redistribution • MULTIHOMING • GRE • Dynamic NAT SWITCHING/BRIDGING PROTOCOLS: • Catalyst IOS based Switches • VTP • RSTP • STP • MSTP • Rapid PVST+ • Trunking • VLANs • Layer 3 Switches • Ether Channels • VLAN maps • IPCEF •Load Balancing(GLBP) TECHNOLOGIES/NETWORK & INTERNETWORK DEVICES: • Cisco ISR G1 (800, 1800, 2800, 3800) • Cisco ISR G2 (1900, 2900, 3900) • Cisco Catalyst (6500,4500, 3850, 3750, 3650, 3560, 2960) • Cisco Nexus 5000 series • Huawei Routers (AR46, AR28, AR18, AR49, AR29, AR19) • Huawei Switches (S6700,S5700,S3700,S2700) • Cisco ASR ( 2800, 3800, 7200) • Frame Relay • E1/T1, E3/T3 SECURITY - SOLUTIONS/ DEVICES/ SOFTWARE: •Remote VPN • Site-to-site IPsec VPN • 802.1x • NAT • AAA (RADIUS/TACACS+) • Traffic Filtering • MAC filter • DHCP snooping • Port based security • VLAN filters • Access Control Lists •DMVPN PRE-SALES: • Researching Networks Equipment against the specifications provided • Suggesting Alternatives within the specifications • Cost Estimates • Online research • Proposal Writing OPERATING SYSTEMS / DATABASES: • MS Windows platforms • Linux •UNIX • SQL Server SOFTWARE PACKAGES: • GNS3 • NS2 • Cisco Packet Tracer • MATLAB • Adobe Illustrator •Adobe Photoshop • AutoCAD • Proteus Professional LANGUAGES: • C • C++ • Assembly • Java • Verilog • TCL • Javascript • MYSQL • PHP •HTML • CSS

    Associated with: Big Pen Designs

    $10.00 /hr
    235 hours
    4.93
  4. Charisma faye S.

    Charisma faye S. Agency Contractor

    Customer Service Representative

    Philippines - Last active: 2 days ago - Tests: 5 - Portfolio: 1

    With excellent data entry skills, proficiency in MS office and Google Spreadsheets, customer service experience, and fluency in English both verbal and written, and passion for work, this freelancer is looking for a position in a company that rewards hard-work, dedication and commitment to excellence. All throughout the years, I have experienced working in various spheres of influence, from my personal interest of multimedia and computers, like video / photo editing and basic computer troubleshooting; to the fields of Health care and social work, and currently being in the BPO industry. These backgrounds made me possess an exceptional work ethic and commitment to organizational objectives.

    Associated with: Global Support Online

    $3.50 /hr
    2,121 hours
    5.00
  5. Rollyn jell S.

    Rollyn jell S. Agency Contractor

    Customer Service Specialist, Email Support, Live Chat, VA, Data Entry

    Philippines - Last active: 20 days ago - Tests: 7

    Having been exposed to the Customer service and Hospitality industry taught me everything there is to know about providing excellent customer service. I have also worked as a business center secretary and has good experience in data encoding and has spent 5 years of working with Microsoft Office essentials. Working in the Call Center industry for almost 4 years definitely made me very fluent in dealing with customers of different races and efficiently providing them solutions to their needs. I am looking forward for an opportunity in where I can contribute my long years of experience and knowledge to help the company advance efficiently and productively. In which will enable me to use my strong communication skills, both written and oral. Having an excellent customer service background and my ability to work well with people, I am confident enough that I will be an asset of the company and will contribute a lot on the company platform's success.

    Associated with: Power Cast

    $8.00 /hr
    1,317 hours
    5.00
  6. Ronnie L.

    Ronnie L. Agency Contractor

    Customer Service &Support/Phone,Chat and Email Support / Telesales/ VA

    Philippines - Last active: 1 day ago - Tests: 11 - Portfolio: 12

    I have been with the outsourcing industry for more than 5 years since 2008. I started out as a Technical Support Rep. and became a Resolutions Specialist for almost 2 years, then became an Operations Supervisor for a sales and technical campaign for a year. I have also been a Customer Service Representative for a sales account. I am a committed individual who is success driven, adaptable to change and always strive to meet goals and objectives. I have great experience in customer service, sales and technical accounts and people management. My core competencies are : - Customer Service / Sales / Voice and non Voice - Helpdesk / Phone support / Email / Chat Support / Technical support - Telemarketing / Appointment setting / Lead Generation - Admin and back office jobs like Data Entry / Data Mining / Virtual Assistant My goal is to provide quality service to those who seek it. A dedicated,self motivated and a good team player who can work well under minimum supervision,my objective would always be to meet my clients expectations.

    Associated with: VWP Manpower Agency, Perfect Solution Company

    $11.11 /hr
    4,797 hours
    5.00
  7. Ajay T.

    Ajay T. Agency Contractor

    Wordpress/Codeigniter/Graphic Design/Drupal/HTML5/CSS3/PHP/Bootstrap

    India - Last active: 1 day ago - Tests: 5 - Portfolio: 6

    I am so happy to be announced as top rated freelancer today... Over the last 7 years, I have developed and Design wide range of websites using Photoshop, PHP, HTML(5), CSS(3),Java Script, Wordpress , and MySQL including sites for startup companies/small businesses to huge portals. My core competency lies in complete end management of a new website development project and I am seeking opportunities to build websites from the ground to up for you or your business. I also have a solid grip in the following areas: Wordpress,graphic design, Codeigniter, PSD-to-template, adapting commercial templates,Drupal,Ajax, OOP, JQuery, , Software Design Patterns and making test cases.

    Associated with: Amnesoft

    $14.00 /hr
    882 hours
    4.79
  8. Syed Moiz Ali Shah

    Syed Moiz Ali Shah Agency Contractor

    Administrator (Exchange, SharePoint, Lync, BlackBerry and Hosting)

    Pakistan - Last active: 1 day ago - Tests: 9 - Portfolio: 2

    For more than 5 years, I am working with Microsoft Technologies specially, Microsoft Exchange Server, Lync 2010, IIS, SharePoint in hosting and dedicated environments. I have also a sound grip on Blackberry Enterprise Server. My other specialties are regarding networks and security. I have deployed many Cisco networks starting from 8 Access Layer switches to 50 Access Layer switches in a VLAN environment. I have also worked on Cisco core switches like 4507R-E. My security specialties are regarding Hardware Firewall and Barracuda Email Filtering devices. I have a sound grip on managing and maintaining Cisco ASA, Juniper, Fortigate and Sonicwall firewalls. Currently I am working as a Windows Administrator with a well known Hosting company (www.hosting.ca) located in Vancouver, Canada. I have deployed all following services and managing them. Microsoft Exchange Server 2007, Microsoft Exchange Server 2010, Microsoft SharePoint 2010, Blackberry Enterprise Server, Microsoft Lync 2010, Microsoft SQL 2005/2008, VMware ESXi 4.0, Clustered Fortigate Firewalls, Clustered Barracuda devices and other Microsoft solutions.

    Associated with: Microtech Solutions

    $50.00 /hr
    4,056 hours
    4.75
  9. Jonel S.

    Jonel S. Agency Contractor

    Reliable Technical Support | HelpDesk | Sound and Video Editor

    Philippines - Last active: 1 month ago - Tests: 11 - Portfolio: 1

    A dedicated IT professional with 9+ years combined experience in Systems Administration, Software Support Specialist and Network Solutions Maintenance. Skilled at operating in a wide range of platforms. Excellent written and oral communication skills; capable of explaining complex software issues in easy-to-understand terms. Expert in computer hardware systems beginning with assembly, repair and troubleshooting. Skills: • System Administration, Windows Active Directory, IIS, Citrix, XenApp, ERP, Zimbra Administration, VMWare, VOIP, MailChimp, Zapier • Webserver Technologies, Apache, MySQL, phpMyAdmin, XAMPP, Webhosting Technologies, Application Servers, Database Servers • Linux Administration, CentOS, Debian, Ubuntu, Raspberry pi, NOOBs, Raspbian, Kali Linux, LOIC, Tor, bash/perl scripting, Bitcoin Mining Technologies, Hackintosh • Very Proficient in Troubleshooting Network and System Issues • Knowledgeable in Network Designs (CCNA) CISCO IOS • Apple iDevice development/technologies, Xcode • Web development using Content Management Systems like WordPress, TeamSite, Joomla! and Drupal. CRM tools like SugarCRM. HelpDesk and ticketing system using Zendesk, Hesk and Kayako • Flash and Action Scripting, HTML, ASP, PHP, CSS • Video Editing, Adobe Premiere Elements 12, Final Cut Pro X, Camtasia Studio 8, iMovie. • Fidelio Cruise Software / Micros Fidelio Point of Sale

    Associated with: InternetConsultingCompanies.com

    $11.11 /hr
    2,221 hours
    5.00
  10. Mridul Chatterjee

    Mridul Chatterjee Agency Contractor

    Website Developer / Manager / Designer

    India - Last active: 1 day ago - Tests: 7 - Portfolio: 7

    In the last 2 years, I have developed a wide range of websites using JavaScript, Jquery, PHP, HTML and MySQL for some schools ,colleges, and small businesses. I am seeking opportunities to build website from the ground up for you or your business. I have good experience in WORDPRESS, Symfony2, AJAX, JAVASCRIPT, J2SE, PHP and sofware testing and designing.

    Groups: Application Developers Alliance

    Associated with: Zrestin

    $17.78 /hr
    226 hours
    4.60