Manuscript Content Editing, Technical Support, Customer Service
I worked in a self-publishing house acquired by Penguin Random House and reviewed books specifically for possible legal issues (copyright infringement, image permissions, libel) before the manuscript is sent to the printer. I also made suggestions in genre (in terms of industry standard of acceptability for resellers such as Apple, Amazon, etc), concept, or further content development (grammar, punctuation, etc/ developmental editing). I review an average of 10-15 books a day with genres ranging from autobiography, monographs, children's books, fiction, etc.
Prior to being promoted as Content Evaluator, I worked extensively in assisting authors during the production process, with emphasis on book covers and interior corrections. I worked primarily on Adobe PDF, as industry standard for book galleys and have a working knowledge of Adobe InDesign. Post production, I also complete quality checks and meta data integration.
I have worked with Client Support Group for the past 4 months and is skilled with live-chat support, Zendesk ticket system and email support.
I had extensive work experience in the BPO industry, working as Level 1 TSR/TCSR for at least 3 technical accounts that are industry leaders (ISP, photo-manipulation, telecom services). I also fine tuned my background in customer service, serving in 2 of the top 10 banking and card services institutions in the US.
I am university educated, having finished my Bachelors in B.A. and Marketing in the country's foremost research university. I have locally freelanced on competitive analysis projects.