Technical Support Representatives

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Johanna L.

Johanna L.

Manuscript Content Editing, Technical Support, Customer Service

Philippines - Tests: 10 - Portfolio: 3

I worked in a self-publishing house acquired by Penguin Random House and reviewed books specifically for possible legal issues (copyright infringement, image permissions, libel) before the manuscript is sent to the printer. I also made suggestions in genre (in terms of industry standard of acceptability for resellers such as Apple, Amazon, etc), concept, or further content development (grammar, punctuation, etc/ developmental editing). I review an average of 10-15 books a day with genres ranging from autobiography, monographs, children's books, fiction, etc. Prior to being promoted as Content Evaluator, I worked extensively in assisting authors during the production process, with emphasis on book covers and interior corrections. I worked primarily on Adobe PDF, as industry standard for book galleys and have a working knowledge of Adobe InDesign. Post production, I also complete quality checks and meta data integration. I have worked with Client Support Group for the past 4 months and is skilled with live-chat support, Zendesk ticket system and email support. I had extensive work experience in the BPO industry, working as Level 1 TSR/TCSR for at least 3 technical accounts that are industry leaders (ISP, photo-manipulation, telecom services). I also fine tuned my background in customer service, serving in 2 of the top 10 banking and card services institutions in the US. I am university educated, having finished my Bachelors in B.A. and Marketing in the country's foremost research university. I have locally freelanced on competitive analysis projects.

$5.57 /hr
566 hours

Maria Jenine San Mateo

Maria Jenine San Mateo

Technical Support and a Freelance Graphics Designer

Philippines - Tests: 4 - Portfolio: 1

I've been in the Customer Support and Technical Support industry for 4 years and counting. A fast typer and is very good in multitasking but at the same time ensures quality in every job accomplished. I'm basically new at this. Specifically applying for an online job. But I'm sure that I can deliver whatever work is needed and demanded of me. I can also do a job in graphics designing. Though it is out of my years of work experience, I really have a passion with the Arts and have been doing graphics designing as a hobby on my spare time. Is very flexible and does the job on the said schedule. I'm looking at myself to be an accomplished contractor by doing the said job with integrity and honesty. I am available full time or part time. I look forward to working with you.

$3.33 /hr
24 hours

Roel Pastrana

Roel Pastrana

Customer Support Executive with intermediate technical knowledge

Philippines - Tests: 7

I am a dedicated and self-motivated individual with substantial educational background in nursing and extensive hands-on experience in giving quality nursing care. I have good communication and time management skills with exceptional command of both written and spoken language in English with an IELTS band score of 7.0. I passed my basic French Language Proficiency I and currently taking up the French Language Proficiency II (Intermediate Level) as part of my goal of learning at least three languages. With my experience as a Customer Account Executive, I know the value of being sensitive in meeting the various demands of clients in wide-ranging situations. Moreover, my experience in the Business Process Outsourcing sector taught me to be competent and flexible. I can work well both independently and as a contributing member of the team. I also have the basic to intermediate technical expertise to handle various troubleshooting issues if need be. I taught my self to touch-type with an average of at least 50 wpm. I am skilled in Microsoft Office Suite (Word, Excel, Powerpoint) and other applications with knowledge on computer set up (hardware and software) and computer networking.

$5.50 /hr
2,529 hours

Mariana Valdivia

Mariana Valdivia

Customer Service and Technical Support Expert

Mexico - Tests: 8

I believe that any business success can be assessed with their customers’ satisfaction. If you are selling a service or a product, and you have a good support system, you will earn your customers’ loyalty, making them come back for more of that great experience whenever they need it. I believe that being a support agent gives you the opportunity to make life easier for those who are having problems, and I’m always happy to help and make the other one feel safe, and that they can count on me when they have questions or problems. I enjoy working as support agent, because every day is different, you get to help a lot of people about different kind of problems and this keeps me motivated. I have experience in different industries and different support needs, and I’m eager to learn what’s needed about new projects.

$10.00 /hr
195 hours

Carlo D.

Carlo D.

Ontraport | Webinar Jam | Technical Support Rep. | Zoho

Philippines - Tests: 3 - Portfolio: 8

Having a 5Mbps INTERNET connection, my objective is to satisfy my client's expectation for the advancement of his business/career by working to the best of my ability. I am highly motivated person that has the ability to multitask. I also pay good attention to details and can follow instruction correctly. Skills: - Ontraport - CRM (Zoho, Trello, Basecamp) - Webinar Jam - PA | VA - sourcer - Podcast - Etc.

$6.67 /hr
881 hours

Zafarullah R.

Zafarullah R.

Technical | Customer Support Specialist & Virtual Assistant

Pakistan - Tests: 7 - Portfolio: 6

Hello! Welcome to My Profile, My name is Zafar,I am a Business Management Student.Well I am blessed with multi-skills,my specialties and experiences includes not only as:- • CSR/TSR. (Remote Technical+Customer Services/Support) • PA/VA (Virtual assistant) • Accounts and project manager. • Administrative duties. • Human Resource. • Real Estates. My Skills:- I have Excellent Technical & non-technical Customer support services skills[*voted best CSR*] with good Computer (Hardware/Software troubleshooting) skills. And being a Virtual Assistant I have: Website administration/editing/management, E-commerce sales/management/listings, Social media management/marketing, Data Entry/Web research, MS office /Google Drive, HR and Bookkeeping/Accounts Management skills. I provide 100% high quality work, always on time, for clients all over the world.. These skills and many others help me perform very well in my work and I am always seeking to learn new things and acquire new skills. AS I AM EXCELLENT AT LEARNING Lets connect to see if my skills has matched what you are looking for....

$9.00 /hr
1,857 hours

Krystal T.

Krystal T.

Talented Administrator/Customer Service/Technical Support Technician

Bahamas - Tests: 11

I have been working in the field of Information Technology for the past 10 years, where I have honed my skills in many areas, both hardware and software oriented. I have worked as a computer technician, a telecommunications engineer, an administrative assistant, and a help desk agent for a busy technical support desk, among other jobs. I have experience in basic html, and some graphics design knowledge using Photoshop CS3. In an administrative capacity I have managed payrolls, bookkeeping, reconciliation, data entry, inventory management and customer service via phone. I have certificates in word processing, database design and spreadsheet design, and I am proficient in Microsoft Office. I also have some experience in coding with VB and SQL. On a more personal note I am married and a mother of 3: 1 handsome son and 2 beautiful daughters . I'm an avid user of social networking sites in my spare time, and I love to learn new things so I'm always googling new topics and researching something new. As a contrast to my seriousness as a worker, I'm a former drag racer (high school/college days) and I also did some modeling before I had my children. I'm a laid back chick who loves to laugh and joke around, but I also love the feeling of accomplishment I get when I complete a project. Aside from oDesk messaging, I am also available via Skype messenger, and I have a webcam in the event video conferencing is needed.

$12.22 /hr
0 hours

Amos Beasley

Amos Beasley

Moderate experience in technical support/customer service.

United States - Tests: 1

After working as a truck driver for a couple of years, and no real "work" history, I am trying to start fresh. I do have slight technical support, customer service, and computer skills, and know my way around a computer quite well. Aside from that, I am quite passionate about computers, and enjoying being on, and around them. I do seek something that can be pretty flexible, but I'm very open to hours, and what type of work is involved.

$9.00 /hr
0 hours

Ahmed Kadry

Ahmed Kadry Agency Contractor

French & English native speaker / technical support

Egypt - Tests: 3

I am a native french & english speaker , i am an architect .I have a good experience in Autocad,3D MAX and. Revit. I also have a good experience in the customer service and technical support field and i also worked as VA ,Voice over artist, translator , and data entry jobs .

$11.11 /hr
2,360 hours

Marion Ruth O Mahusay

Marion Ruth O Mahusay Agency Contractor

Account Executive Specialist/Telemarketer/Technical Support

Philippines - Tests: 5

- My skills and work experience in Customer Service, Sales and Marketing and Technical Support functions is very much related and useful on this field of business. A self starter and self motivated person. Interested to work part time. - Worked in a busy Call Center Setting / BPO one of the US Top Leading Technology and Computer/Internet/Cable,Landline phone provider. COMCAST and HHO HP Home & Home Shopping Online Shopping Store. - Customer Service Representative, Tech Support Assistant Staff, Part-time Independent Beauty Product Consultant.

$5.56 /hr
742 hours