Technical Support Representatives

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  1. Ronnie L.

    Ronnie L. Agency Contractor

    Customer Service &Support/Phone,Chat and Email Support / Telesales/ VA

    Philippines - Last active: 1 day ago - Tests: 11 - Portfolio: 12

    I have been with the outsourcing industry for more than 5 years since 2008. I started out as a Technical Support Rep. and became a Resolutions Specialist for almost 2 years, then became an Operations Supervisor for a sales and technical campaign for a year. I have also been a Customer Service Representative for a sales account. I am a committed individual who is success driven, adaptable to change and always strive to meet goals and objectives. I have great experience in customer service, sales and technical accounts and people management. My core competencies are : - Customer Service / Sales / Voice and non Voice - Helpdesk / Phone support / Email / Chat Support / Technical support - Telemarketing / Appointment setting / Lead Generation - Admin and back office jobs like Data Entry / Data Mining / Virtual Assistant My goal is to provide quality service to those who seek it. A dedicated,self motivated and a good team player who can work well under minimum supervision,my objective would always be to meet my clients expectations.

    Associated with: VWP Manpower Agency, Perfect Solution Company

    $11.11 /hr
    4,794 hours
    5.00
  2. John laurence M.

    John laurence M. Agency Contractor

    Virtual Assistant / Telemarketer / Appointment Settler

    Philippines - Last active: 1 day ago - Tests: 5 - Portfolio: 4

    Expert in Customer service, Telemarketing, Appointment Setting, data scraping/mining, Web research , Data Entry and online content workflows. I am Extremely reliable and has a very quiet and private room to conduct work with no distractions and have the ability to work effectively from home on a full-time schedule with fixed hours I have the willingness to work extended hours and under pressure. Feel Free to Contact me on: -Skype jlaurence.marzan -Facebook: https://www.facebook.com/jolo.marzan.3 WORKING EXPERIENCE: Virtual Settlers : Real Estate (Foreclosure) Appointment Setting April 2015 - Present - Calling Warm leads to persuade them on getting foreclosure avoidance options. - Calendaring - Arranging a meeting with the client. - Sending Emails to prospects who are interested with the information. Outbounders : Lead Gen (Mortgage Campaign) February 2015 - March 2015 - Doing cold calls to find a customer who'll be interested in refinancing. - Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation. LTPC – Outsourcing Solutions : Virtual Assistant - Researcher (Homebased) May 2014 – February 2015 -Uses the Internet to locate information. All sorts of businesses and organizations use Internet researchers. -Making sure that all information that is needed is accurate. -Sending Reports / Emails daily for client’s use. CONVERGYS PHILIPPINES : Billing Specialist DIRECTV (Satellite Cable) June 18, 2014 – February 2015 - Providing Great Customer Service - A sound knowledge of telephone etiquette - Build customer’s interest in the services and products offered by the company Answer inbound calls as well as assist customers who have specific inquiries Esync Contact Solutions International : Call Center Agent (Outbound) Outbound Call Center October 2013 – June 2014 - Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation. -Influences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations. -Secures information by completing data base backups. -Contributes to team effort by accomplishing related results as needed. SiTEL BAGUIO II : FRAUD ANALYST FIRST DATA CORPORATION November 2012 – FEBRUARY 2013 (FINANCIAL ACCOUNT) - Providing Great Customer Service - Ability to make efficient use of resources - A sound knowledge of telephone etiquette - Build customer’s interest in the services and products offered by the company - Answer inbound calls as well as assist customers who have specific inquiries - Making sure that all Bank Accounts of our customers (Debit Cards, Bank Checks and Credit Cards) are safeguarded or well protected. SiTEL BAGUIO II : CUSTOMER SERVICE REPRESENTATIVE CAPITAL ONE (FINANCIAL ACCOUNT) May 2012 – November 2012 (Credit Cards Department) - Providing Great Customer Service - Ability to make efficient use of resources - A sound knowledge of telephone etiquette - Build customer’s interest in the services and products offered by the company - Answer inbound calls as well as assist customers who have specific inquiries JOLLIBEE FOODS CORPORATION : SERVICE CREW / MARKETING ASSISTANT JULY 2010 – SEPTEMBER 2010 - Responsible for preparing the monthly / daily inventory of all toy stocks - Selling Tickets if there’s an Event Coming - Hosting Kid Parties - Persuading Costumers to Register Kid Clubs Under Jollibee - Helping the Manager to Encode all Surveys that they Gather - Helping Dining Crews and Counter Crews COMPUTER SKILLS: -Knowledgeable of using MICROSOFT APPLICATIONS -70to 80 words pet minute typing speed.

    Associated with: REMOTE DREAMERS, Telemarketer Group Manila™

    $6.67 /hr
    500 hours
    5.00
  3. Hetal Shah

    Hetal Shah Agency Contractor

    Manager

    India - Last active: 3 days ago - Tests: 2 - Portfolio: 15

    Over the past 9 years, I have developed a wide range of websites using PHP, MySQL, Symfony, Magnento, OpenCart, Joomla, AJAX, JQuery, SMARTY, EXT JS, Javascript, JSON , XML and HTML. I have hands on experience in OpenCart, Magento ,OsCommerce, Symfony, Joomla, codeignitor, zend, Perl, Doctrine,. I have worked on different application ranging from CMS to e-commerce and Social networking portals. I have worked on many 3rd party integration with web services or scraping authenticated information. My core competency lies in complete end to end technology and management of a new website development project, and I am seeking opportunities to build websites or web applications from the ground up for you or your business.

    Associated with: Bytes Technolab

    $16.67 /hr
    1,558 hours
    4.86
  4. Dr.Tamanna Afrin

    Dr.Tamanna Afrin Agency Contractor

    Professional Data Entry, Web Research, Spreadsheets, and Email Handlin

    Bangladesh - Last active: 4 days ago - Tests: 9 - Portfolio: 3

    Sincere, reliable and remarkable professional work is what you get. To create a professional working relationship to any oDesk employer. I scrutinize every angle, triple check all work and perfecting it over-all before I send it to my boss. I always go the extra mile to retain their trust and satisfaction. I won't bid and accept invitation or offers if I have a single doubt that I will not get 5-stars for feedback. I am currently available 40 hours per week and can be reached online Yahoo Messenger and gtalk and skype and nimbuzz ,and my all id are tamannaf13

    Associated with: UNIVERSAL SOLUTION

    $5.56 /hr
    1,624 hours
    4.05
  5. Rizalyn Nagabe

    Rizalyn Nagabe Agency Contractor

    Data Entry, Virtual Assistant, Researcher, Quality Assurance

    United States - Last active: 10 days ago - Tests: 12 - Portfolio: 4

    I work in an international data conversion company for 8 years. Through this years I learn different softwares. I handled project from survey, freight invoices/bill of lading, share registration and UK annual returns to Medical/Engineering journals. My goal is to contribute my knowledge and expertise to the company needed my services and the same time help me to grow professionally and personally. Helping them by to finish the project on time with required accuracy. I am pro active, efficient, fast learner worker and can handle multiple tasks.

    Associated with: Virtual Champ Philippines Agency

    $8.11 /hr
    3,585 hours
    4.96
  6. Beatriz margarita G.

    Beatriz margarita G. Agency Contractor

    Account Manager and Sales Specialist

    Philippines - Last active: 1 day ago - Tests: 9

    Top 5% of successful oDesk Freelancers CAREER OBJECTIVE: To obtain a challenging position that allows me to use my skills, while contributing to the company's success and growth. KEY COMPETENCIES: • Accomplished IT professional with excellent communication skills and over 5 years of significant experience in Incident Management, Network Infrastructure Monitoring, and Technical Support in an IT Helpdesk and Service Desk environment with a familiarity of ITIL functions. • Extensive experience in troubleshooting by means of sound problem solving and decision making, with comprehensive knowledge in Active Directory Administration, TCP/IP Networks, Citrix, SecurID, VPN, Postini, Blackberry Enterprise Servers, Exchange, Microsoft based operating systems, Microsoft Office, etc.

    Associated with: BMGonzalez

    $16.70 /hr
    6,190 hours
    5.00
  7. Andrew K.

    Andrew K. Agency Contractor

    Video Editor | Sound Engineer | Project Manager

    United Kingdom - Last active: 17 days ago - Tests: 9 - Portfolio: 6

    I provide custom motion graphics, motion graphic templates, video editing, video production, web design, sound design, and music composition services. My work includes television commercials, television shows, short and feature films, corporate videos, music videos, promotional videos, training videos, and much more. My clients range from large corporations to individuals, and my style ranges from slick and corporate to artistic and grungy. I work on long-term contracts as well as one-time projects, and I welcome any type of work at any level.

    Associated with: 3kDigitalDesigns

    $250.00 /hr
    618 hours
    4.93
  8. Karl Hein M. Pios

    Karl Hein M. Pios Agency Contractor

    Customer Service Specialist and Virtual/Administrative assistant

    Philippines - Last active: 3 days ago - Tests: 4 - Portfolio: 2

    I have an extensive background in dealing with customer particularly in line with product and service support. Providing customer satisfaction for the success of the company and my employer is by far the most objective of every job I would undertake. It is my ultimate goal that in the long run I would be building a pronounced career in a Customer Service Industry. As a full time contractor and freelancer, I understand that every campaign/project requires all out devotion and systematic knowledge. I can assure to provide full time and respectable kind of service whether it is and administrative job or a support access, Customer related support or Data entry/mining as well, I can help you with that. I am reliable and have clear sense of initiative thus I can work with less supervision.

    Associated with: MetroLinks Solutions

    $5.56 /hr
    2,760 hours
    4.73
  9. Abdul Hannan

    Abdul Hannan Agency Contractor

    Super Star at Data Entry,E-Commerce,LinkedIn,Real Estate,Web Research

    Bangladesh - Last active: 4 days ago - Tests: 11 - Portfolio: 9

    Hello, This is Md. Abdul Hannan. I am a High Quality Data Entry, MS Word, MS Excel, SEO, Web Research service provider. Honesty, commitment, sincerity, high quality, accuracy and precision work are my main keywords. If you are looking for a dependable person that can do all the tasks on time and with great results you can then count on me. I am patient, pay attention to detail, work accurately and take instruction very well, while displaying initiative. The jobs most suited for my skills are in the fields of data entry, Web Researching, Email Marketing, writing, editing, research and organization, Facebook etc. My objective is to utilize my expertise here with commitment and sincerity and to provide quality works. I am a responder and my goal is to provide an upright work that deems to satisfy my clients. 100% satisfaction guaranteed. You can include me in your team because I am fully confident to satisfy you Let’s move forward with your project. Hope to see your reply Sincerely Yours Md Abdul Hannan

    Associated with: FRIEND'S IT SOLUTION, Hannan IT

    $5.56 /hr
    523 hours
    4.88
  10. Rahul S.

    Rahul S. Agency Contractor

    Expert in Android|Phonegap|Games|iOS|iPhone|UI Design

    India - Last active: 3 days ago - Tests: 7 - Portfolio: 6

    Hello, Joining oDesk, I aim to serve my quality services to more & more clients. I’m an affordable Senior Developer and Mobile Apps specialist and have been working with since 2008. I work with native Apps every single day and love getting the most out of this incredible platform. A technocrat and management professional, with years of experience in IT and outsourcing projects. Client voice in the organization, liaise between Project Team and Client. Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms. I am a reliable, honest, experienced, capable and trustworthy person to work with. Look forward to hearing you. Thank you for your valuable time and consideration. Regards, Rahul.S

    Associated with: Allengers Infotech (P) Ltd.

    $7.78 /hr
    286 hours
    5.00