Technical Support Representatives

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Johel Burgos

Johel Burgos

Telecommunications engineer - Translator - Web Developer

Venezuela - Tests: 8 - Portfolio: 3

I'm a Telecommunications Engineer with several skills in different areas. The only way to achieve outstanding results is being committed and enjoying what you do; this is how I see and do my work. My main skills are: - English <-> Spanish Translation. Since I use English and Spanish on a daily basis I can provide you with accurate human translations. Being an Engineer is a big plus in this field because I have knowledge and experience with tech language. I've taught ESL and used English as the main language of my work with Huawei Technologies. - I've recently plunged into the world of Web Developing; therefore, I'm comfortable using HTML5, CSS, JavaScript & jQuery to build great responsive websites. I also have experience with Java Programming Language and GUIs. Additionally, I'm building skills on Android developing through Android Studio. - I have experience with the Administration, Operation and Maintenance of big Networks and Sytems. I'm comfortable using Linux systems (Ubuntu, SUSE, Fedora) and Network software. - Finally, I'm an experienced musician (Vocals, Guitar, Harmonica and Piano) and composer, I'm mentioning this because I've used some of my own music to provide background, atmosphere or soundtracks into my tech work. I've used Adobe Audition, Cubase and Camtasia Studio.

$12.00 /hr
0 hours

Jesika Babylon

Jesika Babylon

A 'Jes' of All Trades

United States - Tests: 4 - Portfolio: 4

I do it all, big or small. Mostly remote, sometimes available locally, but always at your service. I offer abundant additional services including graphic design, customer and tech support, basic web design, and writing services. I have served small businesses and entrepreneurs for over 10 years in the Boston area, and I look forward to acquiring many wonderful new clients.

$25.00 /hr
0 hours

Maylyn De Guzman

Maylyn De Guzman

IT Engineer

Philippines - Tests: 7

• Hard-working and Motivated IT Professional • With more than 3 years of experience and counting in Oil & Gas Industry • More than 3 Years Service Desk Experience with 2 of the Biggest Financial and Information Provider Companies, namely JP Morgan Chase and Thomson Reuters • A Year and Half In House Technical Support Engineer Experience in one of the Leading Computer Manufacturer and listed as one of the Best Place to Work With Company, namely Dell International Services Philippines • More than 4 Years Technical Support Experience supporting one of the Leading Networking Products acquired by Cisco, namely LINKSYS in a well recognized BPO (Synnex-Concentrix)

$4.00 /hr
9 hours

Annika L.

Annika L.

Quality translations from English to Finnish

Finland - Tests: 3

Dear client, Thank you for taking interest in my profile. I'm a young and conscientious professional with an extensive experience in English-Finnish translations as well as customer service. I specialize in audiovisual translating, but do have experience in other fields as well, such as tourism, marketing and technical texts. I'm very hard-working and flexible and always deliver high quality translations. I never miss my deadlines and will do everything in my power to do as agreed. My fees are negotiable especially with large projects. I use SDL Trados. Full CV and references upon request.

$11.50 /hr
0 hours

Jesper S.

Jesper S.

Skilled translator

Denmark - Tests: 4 - Portfolio: 3

Profile description: Top strengths: 1. International understanding. 2. 3 languages: English, German and Danish. 3. The ability to plan and organize. 4. Seeing simple and effective solutions. My name is Jesper Skov – a Dane with a flair for marketing, language and culture. I have a BA in English communication and marketing, and love my daily interaction with both language and culture. I have worked in different sectors trough out the years, which all had something to do with either language or communication. I have worked at firms selling everything from power tools, safety equipment to website development. Translating from English to Danish is one of my strongest assets, and I have been doing so for almost 5 years now. Most of the work has been technical translation, which gave me the tools to learn about a new product or field fairly quickly, to ensure correct translation. During the day I work at an marketing agency, helping clients increase their sales and get there message out. We create Social Media Campaigns, Webpages and write campaign texts. In addition to my marketing work, I work as a teacher for the elderly twice a week, to ensure a seamless transaction from the analogue world into the digital. When I'm not teaching I volunteer as as a computer expert at the local elderly center, helping the elderly with everything from writing an email to their loved ones, to fixing virus infected computers. I know the importance of deadlines and high-quality work, and when I say yes to help with a task I dedicate time and energy to complete it perfectly. Additional information: In 2013 I lived in Tokyo, Japan for half a year to study the Japanese culture, and I was amazed when I saw how things could be done completely different than the Danes would have done it. This experience thought me to see solutions and answers in almost everything. It was an amazing experience.

$25.00 /hr
10 hours

Cesar Manara

Cesar Manara

Customer Service via mail, ticket, chat and Zendesk specialist

Brazil - Tests: 5

I am a gamer at heart and fancy myself as a great Customer Service Representative and Community Manager. Along with my technical background from a two year course on information systems plus 19 months of experience in CS and Community Management, I believe I can deliver professional grade service, respecting the customers and doing my best so their issues are resolved as fast and as smoothly as possible. I've worked one year for a Brazilian Gaming Company as a Game Master and Technical Support provider, answering tickets and emails from players, helping them both with technical and in-game issues, also investigating cheaters/reports and punishing offenders accordingly. Despite my mother language being Portuguese Brazilian I have a perfect understanding of English, scoring 100% on my latest TOEFL IPT test. After my experience with CSR I worked seven months as a Community Manager, taking care of all communications between the players and the company, managing the official forums and providing both answers to the community and feedback to the developers. During my time as a Community Manager I successfully implemented the company's official community collaboration program, where we recruited players that were influential to the community and gave them direct access to me and the company, to better improve our relationships. I also have a six month experience volunteering as part of the PR team for the local AIESEC office in Florianópolis, Brazil. I truly believe in the value of a good Customer Service from companies to their clients, and I'll strive my best to make your customers happy.

$17.00 /hr
7 hours

Syed Kamran Ali

Syed Kamran Ali

Expert (Energy-Oil & Gas) 22 Years experience

Pakistan - Tests: 2 - Portfolio: 1

Former Project Manager / Operations Manager (resigned after 20 years service) Worked in various fields: - Mechanical construction projects (piping, pipelines, structures) - Negotiating and Implementing Commercial Contracts - Technical and Feasibility Reports - Business Plans and Corporate structures for Green / Brown Field Projects - Use of Alternate Energy for efficiency in industrial operations - Natural Gas flow measurement applications / instrumentation - pressure vessel fabrication - Participated in implementing Solar / wind energy projects COUNTRY EXPERIENCE: ENGLAND, TURKEY, DUBAI, ABU-DHABI, QATTAR, IRAN, PAKISTAN, INDIA, TURKMENISTAN, SINGAPORE, PHILIPINES LANGUAGES: ENGLISH, GERMAN, ARABIC My Team Includes professionals (with varying degree of experience) from following disciplines: - Electronics / Electrical Engg - Civil Engg - Chemical Engg - Legal - CAD Experts

$33.00 /hr
0 hours

Pavel Mlejnek

Pavel Mlejnek

System support analyst 4 years experience.

Czech Republic - Tests: 5

Hello, I can offer you high quality Customer/Technical service, server and network administration. At the age of 18 I started to work as a desk clerk in Hotel where acquired my communication skills as I was dealing with customers every day whether on the phone, Skype or in person. Two years later I began my IT career as a system administrator in small company, administrating local network consisting few machines with Windows XP, Windows 7 , Debian operating systems, and Windows Server 2003. Two years later I moved to Athens, Greece in order to work for Microsoft as a 2nd line Technical/Customer support, resolving issues with applications, performing software upgrades, analyzing crash dumps, migrating user accounts etc... Most of the time I spent on phone/chat with customer while remotely managing customers machine. Apart from that I was official MS Social Media and forum moderator and quality controller of the rest of Czech Technical support department staff. Currently I am working as Windows, Linux and HPUX Server Administrator in enviroment hosting more than 5000 servers. My main tasks are maintenance of servers (including configuration of new servers), run OATs, perform backups and restores and resolving services and application issues. Apart from that I am also responsible for patching and server security.

$15.00 /hr
4 hours

Harbir Singh Dhillon

Harbir Singh Dhillon

Customer Service Supervisor(Phone,Email,Chat,Tech Helpdesk)

India - Tests: 7 - Portfolio: 1

15 Years of experience in Hospitality Industry and Customer Service ,Bachelor of Arts in English ,Diploma in Hotel Management and Technical Diploma in Computer Application. My outlook towards life is that effective communication is the core of all business and personal success and this I can say with conviction which has come out of my own experiences in life over the years. Training and Communications Expert having extensive knowledge and experience of Writing Training Manuals as well a creative writer . Worked with people from all over the world understanding their culture bridging the gap between them.Writing content for travelling as well as technical help are equally comfortable for me .

$7.00 /hr
5 hours

Heather M.

Heather M.

Copy Writing and Web Content Specialist

United States - Tests: 7 - Portfolio: 2

When you need an Upwork Pro Writer to tackle your project with enthusiasm and skill, I am here to help! I'm a dedicated, deadline-driven, native US Freelancer with over 15 years of experience writing front-facing web page content, copy writing, blog content, web articles, copy editing and re-writing, press releases, digital marketing material, and SEO content for every type of content marketing approach. I offer original work, fast responses times, and I work diligently to meet client deadlines. I'm always open to long-term working relationships. Message me to open a dialogue about how I can help you!

$65.00 /hr
0 hours