Technical Support Representatives

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Chloe Eunice G M.

Chloe Eunice G M.

Technical Support Representative

Philippines - Tests: 8

I am currently an IT Helpdesk for local offices of an international law firm in Singapore, Malaysia and Indonesia. I assist in account creation, account changes, account termination (Active Directory); assist in basic network and local application (SAP, DTE, Exchange, Outlook/ OWA, Microsoft Lync and Lync Server, Enterprise Vault, Document Management (eDocs), Microsoft Office- Excel, Powerpoint, Word, Visio, Adobe, Nitro, Citrix, Sharepoint) troubleshooting via either phone, email or instant messaging. I've been in the customer service industry since 2006 (with American companies), mostly in technical aspects but always being rate according to customer satisfaction, and always one with the highest CSAT rating which led me to a promotion - supervisor. My secret? Treat customers how I wanted to be treated when I need help. I may have been working for quite some time now but I still look forward to learning new things. I am looking for a full time job / part time jobs, with email and/or chat as modes of communication (home based/ remote work).

$6.66 /hr
0 hours

Marlon Ross Bogo

Marlon Ross Bogo

Technical Support Representative

Philippines

Hi, my name is Marlon. I have had 4 years of experience in Customer service and Technical Support service (including over the phone, email and chat support, managing service desk tickets, troubleshooting over Webex, activating accounts, and resetting passwords. I have also a profound knowledge in using Microsoft Office applications such as Outlook, Powerpoint, Word and Excel. Moreover, i had been an online English teacher for almost half a year to Korean students in different ages. The recent job that i had was being a Production Editor for a publishing company. I specialized at managing online journals and thesis of authors, doctors and students. I have an approachable personality which helped me a lot on my previous jobs. I am more of a logical thinker and reason-based person. I look forward to working with you for any projects that i can help with.

$9.00 /hr
0 hours

Jonathan Liggins

Jonathan Liggins

Lead Technical Support Agent

United States - Tests: 5

CORE COMPETENCIES: New &Emerging Technologies User Training & Support Tools Conflict resolution Network Connectivity Issues Customer Satisfaction Help Desk Testing & Troubleshooting Analytical and diagnostic skills System & Network Upgrades PC & MS Office proficient Assures the Technical Support Team is effective and efficient in meeting the needs of customers. Also, provides oversight for planning, analysis and staff development of supervised teams. In addition to providing technical assistance for end-user devices and associated resources with an emphasis on customer service functions. *Reviews support ticket reports available through the customer support services department; identifies significant issues as they relate to providing a high level of customer service. *Plans, organizes, coordinates, maintains, and assures effective on-site and remote customer support services for desktop computers/operating systems, hardware repairs, audio/video equipment, etc. for the purpose of providing exceptional customer service that exceeds their expectations. *Facilitates and participates in a workgroup to accomplish work goals. *Planed, organized, coordinated, assigns, and evaluates the activities of the Technical Support staff; sets work priorities, performs informal and formal evaluations and provides professional growth opportunities; provides training, guidance and work counseling as needed *Performs other related duties, as assigned, for the purpose of ensuring the efficient, effective functioning of the work unit.

$20.00 /hr
0 hours

Michelle Marie R.

Michelle Marie R.

Technical Support Represetative

Philippines - Tests: 2

I worked for Stream Global Solutions for over 4 years as a Dell Computer Hardware Technician. I specialized in Wireless Connectivity such as WiFi, Bluetooth and Mobilebroadband connections. I also configure routers and modems. Currently, I am working as a Microsoft Windows Expert for Convergys Philippines. I troubleshoot software related problems in Computers with Microsoft Windows operating system. I am looking for a part-time job to gain more experience and knowledge about other things aside from being a technical support and I am hoping to get it from trusted clients here in oDesk.

$3.33 /hr
0 hours

Kevin Andrew Urquia

Kevin Andrew Urquia

Technical Support Engineer

Australia - Tests: 8

A Technical Support Engineer specializing in solving client's issues regarding their products and services. I earned a Bachelor's degree in Electronics Engineering and pursued my career in the IT industry. I have a strong passion in helping out people and at the same time tech-savvy. I am persistent in reaching and exceeding service level targets.

$9.00 /hr
0 hours

Raymund Amolat

Raymund Amolat Agency Contractor

Technical Support Engineer

Philippines - Tests: 1 - Portfolio: 5

If you are looking for a Tech and Customer Support Champ, I AM THE ONE that you are looking for. YES, I am newbie in Upwork but not in my expertise. My vast experience in the field of Information Technology and flexibility puts me in a position to have a variety of positions that I would fit in. I had worked with various reputable organizations in the I.T. field the latest is with Intel Technology Philippines and Siemens Inc. Not to mention a workaholic. I’ve been in the call center industry since 2005 up to now as a Level 2 Technical Support Engineer. I have worked / assigned at Intel as Systems Engineer and worked on automation and paperless projects for manufacturing in line with the company’s concept of E-Commerce / E-Manufacturing. I was also assigned at Intel Penang to work with counterparts on automation projects. Below is the overview of my Skills and Expertise: • Intel Technology Philippines Startup Team – 2 Awards • Worked as Network and Telephone start-up team. • Cable pulling for both network and telephone. • Cable termination both UTP and Fiber Optics. • Rack set-up for Cisco Routers, Hubs and Switches. • Physical Connection for BCR to SCR’s. • Configuration of Routers, Hubs and Switches. • Setup of servers and connection to Network. • Technical Support Engineer • Systems Engineer Hardwares : NCR S26, HP LH Pro, HP LS/2, IBM Laptop and Desktop, Dell, Toshiba Laptop, HP Laserjets, HP Jetdirect, Compaq, CISCO Routers, Hubs and Switches Softwares : Windows 8.1, Windows 7,Windows Vista, NTW3.51, NTW4, NT​ ​Servers, Exchange 5.0, TCP/IP,Lotus ccMail, MS Outlook 8.02,​ ​MS Office, DNS, Ontime, ARCserve 6.0, LAN Desk, CITRIX Mainframe,​ ​QUOTA Server 4.0, VAX, Frontpage, Visual Basic, IIS, SQL, AS​P​,​ ​Remedy,​ ​PcAnywhere, Anti-Viruses and other Intel and DELL​ ​Corporate Softwares​, ​MAC OSx, and other commercial security​ ​softwares I hope that my line of qualifications and experiences will merit your kind consideration in your esteemed company and will be glad to receive an early reply in this regard. I look forward to furthering my career in Upwork and I hope to work with you soon!

$10.00 /hr
0 hours

Kristen Busard

Kristen Busard

Technical Support and Proofreader

United States

Over ten years of experience proofreading and editing training manuals, technical documents, and product descriptions. Over six years of experience in data extraction, validation, storage and acquisition. I have worked on several multi-million dollar projects as a database admin, QA software technician, and helpdesk support.

$17.00 /hr
0 hours

Mark Bombon

Mark Bombon Agency Contractor

Technical Support Specialist

Philippines - Tests: 3

• Proficient in Hardware and Software troubleshooting • Proficient in Visual Basic 6, My SQL Database, and MS Access • Proficient in Adobe Photoshop • Basic knowledge on some programming language (Java, PHP, C, HTML, CSS, Low level (Assembly, Basic)) • Basic knowledge in LAN/TCP/IP • Can easily adopt to new working environment and technology • Capable of working independently or in team environment. • Very analytic, have problem solving skills, and very fast-learner • Huge interest in programming and software • Familiar with Active Directory (check accounts, reset passwords, edit distribution lists) • Familiar with Exchange (check permissions rights) • Monitors servers, routers, MPLS

$5.00 /hr
9 hours

Vladimir Dolio

Vladimir Dolio

Technical Support Representative

Philippines - Tests: 3 - Portfolio: 1

To be an asset with the company that I would have privilege working for. To be able to share the knowledge and experience that I have gained from working for DELL and HP as a Technical Support Representative.

$3.33 /hr
20 hours