Technical Support Representatives

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D S S L.

D S S L.

Technical/Desktop Support/System Administration.

India - Tests: 2

My objective is to provide the best Technical Support, customer service representative, and administrative support. I understand and uphold the principles that form the solid foundation to customer satisfaction and believe that my services should always leave customers satisfied. My zeal and passion for providing care for customers is amplified by my confidence and ability to stick to key instructions which lead to success. I possess unique and potent problem solving, negotiation and computer skills that enhance my service and provides a platform for effective and efficient results while ensuring that a positive image of my company is constantly enhanced. ● Familiarity with MS Office suite and Adobe applications. ● Expertise in troubleshooting issues for Windows,Linux & Mac OS. ● Expertise in Zendesk,OS,RT & Rhino ticketing system. ● Expertise in providing Technical/Customer support using remote access tools. ● Expertise in installing and configuring Local & Network printers. ● In-depth understanding of Computer Applications and wifi issues. ● Expertise in Client/Server, Active Directory and Network Infrastructure. ● Well versed in troubleshooting of Desktops and Laptops. ● Expertise in Networking protocols. ● Expertise in providing Technical support using remote access tools. ● In-depth understanding of Computer Applications.

$5.00 /hr
47 hours

Aditya Pulikanti

Aditya Pulikanti

System Administration/Technical/Desktop Support

India - Tests: 5

I had 1 Year experience as IT Coordinator, 3 years experience as System Administrator and 2 years experience in technical support. I had acquired Certification in Computer Network Administration from Northern Alberta Institute of Technology,Edmonton, Canada. I had acquired valuable experience in all facets of troubleshooting, installations, and maintenance for various desktop operations, hardware, and software. I possess a unique talent for delivering highly complex technical information into terms and concepts that the end users can readily grasp. Furthermore, I am multi-task oriented, enjoy a challenge, and continually stay abreast of the latest advancements in the IT field. If you are seeking an IT professional who has excellent people and problem solving skills and can easily provide optimum support to your MIS operations, then please consider what I have to offer. I believe it would be mutually beneficial for us to meet and discuss the goals of your company and how my technical abilities can help you achieve those goals. ● Familiarity with MS Office suite and Adobe applications. ● Expertise in troubleshooting issues for Windows,Linux & Mac OS. ● Expertise in Zendesk,OS,RT & Rhino ticketing system. ● Expertise in providing Technical/Customer support using remote access tools. ● Expertise in installing and configuring Local & Network printers. ● In-depth understanding of Computer Applications and wifi issues. ● Expertise in Client/Server, Active Directory and Network Infrastructure. ● Well versed in troubleshooting of Desktops and Laptops. ● Expertise in Networking protocols. ● Expertise in providing Technical support using remote access tools. ● In-depth understanding of Computer Applications Moreover, I have the requisite technical competence to perform as a Network Administrator. I have technical skills in troubleshooting Desktops, Laptops , Active Directory, Exchange, DNS,DHCP and thorough knowledge in Windows and Linux Operating Systems. I offer excellent organizational skills, which have proven to be a critical asset in driving operations during the current associations. These qualities, combined with my dedication and tireless work ethic, should enable me to make a positive impact to the Organization.

$7.50 /hr
209 hours

Merineth E.

Merineth E. Agency Contractor

Wordpress Expert, Magento, WebHosting Support, Technical Support,

Philippines - Tests: 5 - Portfolio: 6

I have been working in the IT industry for more than 9 years. I have a lot of experience in web development, technical support, system administration both Linux and Windows platform. I am a very well rounded with Technical, Billing, Customer Support, Server Management individual. A Jack of all trade. My core competencies includes the following below: * Wordpress Expert * Magento * OSCommerce * Webhosting server management * Apache server setup/maintainance * Email administration * DNS administration * Google Apps Administration * WHM, cPanel, WHMCS, HSPhere, Pleskbilling * WHM/cPanel installation and maintenance. * Apache, MySQL, PHP, OpenVZ, Virtuozzo, SolusVM, Plesk, * Administrative Support, Content Managing * knowledgeable in bash scripting I have experience with Zendesk, Harvest, Kayako, LiveChat, BugHerd I am and output driven individual and produce 100% results,and finds joy in being able to resolve a customer needs regarding the product or services. I am also open to new learning that may benefit the company that I am representing.

Groups: Bluehost Developers and Designers

$16.67 /hr
2,432 hours

Jon W.

Jon W.

Technical Support Specialist/Help Desk

United States - Tests: 6

I have over 17 years training, experience, and a proven ability as a Tier 1-2 Technical Support Specialist and Help Desk Technician. This allows me to exceed your expectations when it comes to outstanding support and customer service. I’m ready to diagnose and repair Windows XP-Windows 10 and most Mac OS systems. My experience ranges from replying to customer email to hands-on computer repair. There is no computer issue that can’t be resolved. Where I stand apart from the others is my ability to do so in a professional and timely manner.

$22.22 /hr
7,433 hours

Raphael Paolo D.

Raphael Paolo D.

Technical Support - Customer Service Professional

Philippines - Tests: 8

I am a firm believer that exceptional customer service can help sustain a business. As a technical/customer support professional with over a decade worth of experience, I pride myself in providing quality service not only for my clients but also for my clients' customer base. Customer oriented, results focused, passionate, not afraid to take ownership and accountability; these are some of the attributes I possess and I feel are needed for giving excellent customer service. I started out in the BPO industry as an agent in 2003 before I transitioned to working from home in 2011. During those years, I worked as a support professional for Dell Inc, Sprint and AT&T U-Verse. From handling technical troubleshooting of hardware and software, internet and modem connectivity to billing and up-selling, these experiences allowed me to develop all the key qualities needed to be successful in my field. My consistent and always improving performances resulted in promotions year after year until I resigned as a Senior Team Manager in 2011. I was then hired by a small kitchen cabinet maker out of New Jersey to handle their customer service. I helped develop processes, knowledge base articles, produced video materials, screened and trained new recruits. As a Work at Home professional, I enjoy working with small to medium sized businesses. I feel a sense of accomplishment whenever I help a business reach its goals. No matter how big or small, if that is your goal then I make it my personal mission. Together, we can take the necessary steps to achieving your dreams for your business.

$10.00 /hr
11,756 hours

Emerson Cruz

Emerson Cruz

Hardware Technical Support // Legal Researcher

El Salvador - Tests: 10 - Portfolio: 3

Years of experience providing hardware tech support for US and Latam customers in English and Spanish therefore able to translate text with more accuracy, handle emails and documents, data bases also sales (placing and processing orders). Experience with two important companies Dell and Stream Global Services, Oriented to provide solutions and deliver excellent results. I´m the kind of person who likes to do things right at fist attemp even if that requieres an extra effort. As lawyer in my country I practice law and understand commom law system so I can translate texts to spanish with real native sense and legal meaning if requerired, also technologic-computer related texts, of course I translate to English too. As paralegal I have experiencie submitting legal petitions to US gov agencies (FOIL/FOIA) Im very use to work under metric parameters. I enjoy the work not because it´s funny but because you can feel proud when you do it right I am always available for a hire test so you can see the great results I can provide you

$8.89 /hr
1,808 hours

Carlo Macapanas

Carlo Macapanas Agency Contractor

IT/Web Researcher/Technical Support

Philippines - Tests: 15

My objectives includes the following are to be able to work efficiently so as to satisfy the needs of my employer, to respond to issues from organizations' computer users, solve problems with automatic diagnostic programs, install, clean, modify and repair software and hardware. Meet deadlines as possible to satisfy client's need.

$5.00 /hr
2,066 hours

David R.

David R.

IT Help Desk & Technical Support

United States - Tests: 3

Over the last 5 years I have worked as a Customer Retention Agent and Technical Support Representative over the phone I feel comfortable speaking English the whole day and fixing software and hardware technical issue on a computer. I am looking for technical support, IT Help Desk, or a customer service job to engage. I expect to get offers from serious companies who are more than happy to pay the rates in my proposals I do not want offers from companies that promise me one thing and out of the blue they change the rules of the game once they get cheaper rates candidates.

$10.00 /hr
0 hours

Mena Kamel

Mena Kamel

help desk and technical support

Brazil - Tests: 1

Dear sir / madam I am Information technology engineer with over all seven years at IT carrier MCSE + security Three years experience in Pharos University of Alexandria in help desk and technical support. Solving user problems and handling the critical systems. Learn more every day that's my goal and commitment to dead line. As the network is the connection between departments of the company so the IT department must maintain that connection by understanding the needs of every department coordinating making the employees work easier. Up on request

$7.00 /hr
0 hours