Technical Support Representatives

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  1. Siddha B.

    Siddha B.

    Technical Support/Customer Service Representative/Researcher

    Philippines - Last active: 7 hours ago - Tests: 16

    Over the last 2 years, I have been providing technical support and advice regarding DSL and VOIP issues as well as digital camera issues. Also, I always make it a point to go the extra mile if needed to improve a customer's existing setup. I have also been part of the client's Fraud and Abuse team searching for possible fraudulent activity that is done using the client's services. I also have experience in setting up a basic home network(ad-hoc or infrastructure), installing security software, virus removal, and correcting OS errors, primarily Windows OS.I also have experience with Web research while working with planetveggie.com/pv.com. Let's discuss what ways you would like me to improve your customer support and I would be more than happy to oblige any requests.

    $5.56 /hr
    14,113 hours
    0.00
  2. Sridhama Das Bernardo

    Sridhama Das Bernardo

    Customer Service Representative and Technical support

    Philippines - Last active: 7 hours ago - Tests: 6

    In my years of experience, I always make it a high priority to deliver excellent customer service and technical support. Not only general customer service and also technical support, I always aim to deliver superexcellent customer service, wherein the customer is satisfied with the solution I provide, but is also provide several options which would enhance his experience with the service. Let's sit down and discuss how my principles may improve your company's Customer Service and technical service image.

    $3.33 /hr
    6,754 hours
    0.00
  3. Kharen Joy Basa

    Kharen Joy Basa

    Experienced Technical Support/ Customer Service Representative

    Philippines - Last active: 3 days ago - Tests: 4

    I am a person who is flexible in communicating with different kinds of people. Active listening and empathizing are the things I do best; these are the things I do to gain the customer’s/client’s confidence. With these abilities, I can perform my work easily and end up getting the right resolution for the issue or for the given situation. I am patient, and because of this, I get along well with my client. I am a hard worker and I always do my best with beating deadlines. I can work under pressure and I even extend hours just to finish the tasks that are given to me. The ability to multi-task is also one of my strengths, most especially when I became a mom. It makes me more dynamic. I am well organized; I always make sure that all the things I need to do for the day are accomplished. I am very eager and willing to learn new things. These make me more knowledgeable about the job and allow me to enhance my efficiency and productivity as a worker. I am a troubleshooter. With this, I believe that all problems have solutions. That means that I never give up if tough times come along my way.

    $3.33 /hr
    0 hours
    0.00
  4. Dieter K.

    Dieter K. Agency Contractor

    Development team

    Germany - Last active: 14 days ago - Tests: 2

    We are a small team of programmers from germany with 10 to 30 years experience in software development. We have done projects on a wide application range e.g. automation technics, advertisement, scientific and analytics, e-commerce, web-development, database administration, ERP, RFID and many more. Hopefully odesk will help us find new challenges.

    Associated with: Maple Forge Agency

    $29.99 /hr
    0 hours
    0.00
  5. Muhammad aqeel A.

    Muhammad aqeel A.

    Senior Software Engineer

    United Arab Emirates - Last active: 2 days ago - Tests: 3 - Portfolio: 7

    I am Senior Software Engineer with more than 4 years of experience in developing business applications (Project Management / ASP.Net / C#.Net / VB.Net / JQuery/JSON / Crystal Reports / Entity Framework / Ajax / Web Services / Biometrics / MS SQL Server 2005/2008/2012 / ORACLE 10G & 11G / Biometrics / Honeywell / BioStar Suprema / TBS / Access Control System / Time and Attendance System ). I believe that several of my strengths will be quite transferable, such as attention to detail and the ability to work within fast pace environment. What my resume does not reveal is my professional demeanor and appearance. In me, you will discover a reliable, detail-oriented and extremely hard-working associate.My core competency lies in complete end-end management of a new application development project, and I am seeking opportunities to build applications from the ground up for you or your business.

    $16.67 /hr
    44 hours
    0.00
  6. Herman Beltran

    Herman Beltran

    Philippine MCSE|MCSA|CCNA

    Philippines - Last active: 1 day ago - Portfolio: 7

    IT Professional with 10 years working experience while possessing developed skills that have been gained through establishing and developing IT projects, networks and infrastructures. Experienced covers customer liaison, design, testing to successful implementation within budget, scope, timescales and process limitations. Extensive LAN, WAN, Hardware, Software experience. Working cross-functionally within a customer focused, multi-site environment, maintaining the delivery of IT services and technology projects. Up-to-date on IT developments.

    $11.00 /hr
    1,658 hours
    0.00
  7. Ivica A.

    Ivica A.

    IT professional

    Serbia - Last active: 14 days ago - Tests: 1

    A skilled IT professional - working for 10+ years as a technical support representative for companies with more than 10k active clients including the following duties: technical problem solving, development - programming, general and IT- tasks, IT-administration. It means advanced problem solving, troubleshooting and resolving customer queries together with ability to work independently in a home office environment. I have experience in the following areas: PHP, MySQL, Windows/Linux environment, Linux Server Administration, Web Hosting Technologies, Game Development, Software Development, Customer Service and Technical Support.

    $11.11 /hr
    0 hours
    0.00
  8. Saeed ahmed D.

    Saeed ahmed D.

    An Expert C++, Java, SQL, Unix Developer

    India - Last active: 8 days ago - Tests: 2

    To become an expert in cutting edge technologies by means of imparting and implementing them. An experienced Freelance Online Or On-site Developer which is quick learner looking For: 1> Application Designing, Developing, Code Review Jobs. 2> Tier-2, Tier-3 Support for Debugging and Maintaining of any C++, C#, Java, Unix based applications, could be any Products or Projects.

    $44.44 /hr
    0 hours
    0.00
  9. Yogesh Sharma

    Yogesh Sharma

    Active Directory and Exchange consultant

    India - Last active: 21 days ago - Tests: 3 - Portfolio: 1

    A Highly motivated and result-oriented individual with over 8 years of experience in a professional environment having a great work culture and meticulous attention to detail with emphasis to customer satisfaction. Ability to achieve set targets and goals in a timely manner. Microsoft Certified System Engineer in Windows Server 2003 with Exchange and Technology Specialist in Windows Server 2008. Extensive hands-on experience in configuring, monitoring, upgrading, migrating and maintaining systems running Microsoft Exchange Server suite (2003 to 2013). Extensive hands-on experience in configuring, monitoring, upgrading, migrating and maintaining systems running Microsoft Active Directory Services(2003, 2008). Extensive hands-on experience in configuring, monitoring, and maintaining systems running Microsoft Cluster Services. Extensive hands-on experience in configuring, monitoring, upgrading, migrating and maintaining systems running Microsoft SharePoint Services(MOSS 2007). Troubleshooting Windows Server related issues(AD, DFS, IIS, DHCP, DNS, and WSUS) Projects, Installations, Configurations and Migrations etc. Configuring and troubleshooting on Mailbox, CAS, and Hub and Edge server roles installations. Configuring High availability solutions like Local Continuous Replication/Cluster Continuous Replication/Standby Continuous Replication technologies. Troubleshooting on Mailbox Migration, Public Folder replication, Database Inconsistency, Exchange services, Offline Address Book, Recovery Storage Groups. Implementing Disaster Recovery in exchange servers for recovering exchange information. Configuration and Troubleshooting External Mail flow (Inbound/Outbound), Mail flow between servers, Spam issues, Edge Synchronization. Configuring Anti spam/Transport agents, Application Relay, SMTP/Transport service problems. Analyzing and evaluating issues using various tools and utilities like EXBPA, EXTRA, ExMon, PFDAVAdmin, Exmerge, DCDIAG, NetDiag, NLtest, telnet, Replmon, AD modify, ADMT, MFCMAPI, etc. Installation, Configuration & Monitoring of Trend Micro Internet Messaging Security Suits & Symantec Endpoint Security. Basic Hygiene & Server hardening of all Windows OS, Linux OS & Subsystems likes IIS, ADS, and SQL Server etc. Security Health Check of all Windows & Linux OS. Ensure documentation of all activities & procedures adhering to organization standards

    $12.00 /hr
    2 hours
    0.00