Technical Support Representatives

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Ivan S.

Ivan S.

Customer Service and Technical Support Specialist

Netherlands - Tests: 8

I’m Ivan, a technical support and customer service professional with over 5 years of experience providing support to a wide range of end users via telephone, email, and chat. A native Italian speaker, I also have a fluent grasp of the English language as well as strong communication and interpersonal skills. I’m an adept multitasker, with excellent troubleshooting, information gathering and problem solving capabilities. Throughout my career, I’ve worked with a variety of CRM software and have demonstrated the ability to learn new systems quickly. I’m also a proficient user of Microsoft Office, Google apps, and Dropbox. My services include: CUSTOMER SERVICE & TECHNICAL SUPPORT --------------------------------------------------------- ▪ Italian and English language ▪ Help desk/ticket support ▪ Email support ▪ Live chat support ▪ Inbound call handling ▪ Call logging ▪ Data entry NETWORK ADMINISTRATION ------------------------------------- ▪ LAN/WAN ▪ TCP/IP ▪ Wireless ▪ DHCP and cabling ▪ File and printer sharing OS ADMINISTRATION --------------------------- ▪ Windows XP/7/8/10 ▪ Linux (main distributions) ▪ Cisco IOS AUDIO PRODUCTION --------------------------- ▪ Audio editing/cleanup ▪ Audio engineering ▪ Musical composition ▪ Mixing TRANSLATION ------------------- ▪ English to Italian ▪ Italian to English (I work with my British wife, also a translator)

$18.00 /hr
2 hours

Rolando Jr. P.

Rolando Jr. P.

Freelance IT Support and Help Desk

Philippines - Tests: 1

To obtain a position which will allow me to use my excellent communication skills. I can explain in clear and simple terms, the various details of a product, or troubleshoot at a moment's notice. To utilize my prior experience in working in a call centre. I am aware of the factors that govern the job of a technical customer support and will need less hesitation than most other candidates. I have the patience and the stamina to endure long work hours and thus I can benefit my company as well.

$5.56 /hr
348 hours

John B.

John B. Agency Contractor

Expert Graphic Designer,Data entry, VA ,Computer Technical Support

United States - Tests: 5 - Portfolio: 7

Computer Technical Support || PowerPoint Specialist || Documentation Specialist || Graphic Design ||Infographics || Photo manipulation ||Photo Retouching|| Creative Ideas PPT Powerpoint Presentation Specialist with over ten years of experience supporting financial analysts, management consultants, and market researchers in the production of high-end pitch books and presentations for print and projection. I have designed and edited numerous PPT Slides My mantra is to meet stringent deadlines & deliver projects with impeccable accuracy. Specialties: Presentation design, editing and production, including high-end PowerPoint animation, Photoshop editing , montage video editing, Expert in PC (Hardware and Software) and more than 10 years of computer and internet experience, from basic and advance setup and windows installation to software use in various file types such as MS Office, and virus and other malware checking and cleaning. Internet Search and Research and solving all kinds of computer problems. Payment Terms: For creation of Customized Template Designs, creation of artworks, etc. - fixed rates will be applied

$12.00 /hr
2 hours

Milan P.

Microsoft Computer Technical Support Expert and Virus Removal Expert

India - Tests: 7 - Portfolio: 3

Respected Sir , I have 7 years of experience in Technical support and customer support also . I have completed Microsoft certifications Also .About my Working experience have worked for Netgar,Belkin Hp and mcafee companies as Senior Tech Support Agent,Escalation Lead,Manager and customer service agent I can install Operating systems,configure printers usb and wireless,configure any router wireless and remove any viruses in minutes . I am good in removing Viruses,computer troubleshooting,printers,networking, any kind of work can do quickly .I am interested to work and can be much dedicated to your work and provide 100 % job satisfaction.I am very flexible with any shift and can also do overtime if required .. Currently working on remote desktop fixing computer troubleshooting issues from usa and uk clients and providing support over phone and Remote desktop with 100 % Resolution and satisfied customers I have the following skills * WINDOWS:- * Desktop Support. Currently Working with Us Tech Support and doing 1) Tune ups 2) Virus Removal 3) Wireless router/Modem Configuration 4) Pritner usb and wireless Configuration 5) Software Installation 6) Browser Hijack removal 7.) IP Camera Configuration , Etc .., Can Fix any kind of issues in computer troubleshooting working as Level 3 Technical Support Agent and Manager for Escalation leads . * Virus Removal Expert can remove manually and through registry . * Installation and trouble shooting of Windows 2000 Prof, Windows XP Prof / Home, Windows Vista, Windows 7 & 8. * Wireless Routers / modem Configuration * Networking Configuration * Printers Wireless Configuration and usb Installation . * TCP/IP Configuration. * DNS, DHCP Installation. * Create / manage User accounts and Groups. * Helpdesk Support. Thank you .

$5.00 /hr
0 hours

Ma. Sarah Stephanie Si-Bilbao

Ma. Sarah Stephanie Si-Bilbao Agency Contractor

Technical Support

Philippines - Tests: 1 - Portfolio: 1

After 3 years of working with AT&T, I developed a wider view regarding connection issues, no browse, installation of anti virus, can't send email through web base mail and outlook client mail. I gained knowledge on Ebay listing after working for an Australian Client. I'm knowledgeable with Microsoft Word, Microsoft Power Point, Excel and Adobe Photoshop.

$14.00 /hr
792 hours

Alyssa Gimeno

Alyssa Gimeno

Experienced Technical Support Representative

Philippines

I'm an Information Communication Management Technology student who is a very driven, willed and reliable person. I have been in the Customer Service industry and has worked as a Technical Support Representative for an Internet Service Provider account previously. I'm very passionate and hardworking and I commit to every work load as much as the company needs me.

$6.00 /hr
982 hours

Sami Ullah

Sami Ullah

Technical Support Engineer

Norway

SAMI RAFIQUE Email:samipaswaal@hotmail.com Mobile:+47 45968581 Oslo Norway PROFESSIONAL SUMMARY A multi-skilled IT support analyst with in-depth knowledge of architecting, installing and configuring computing systems. Experienced in providing client focused IT support and in successfully analyzing and resolving IT hardware and software problems in a timely and accurate fashion. Having the ability to maintain a high degree of customer service for all support queries and possessing strong analytical and documentation skills. Now looking for a new and challenging IT support analyst position, one which will make best use of my existing skills and experience and also further my personal and professional development. Duties: •Supporting all desktop IT Services including desktop PCs, laptops, PDAs, IP telephony, meeting room video conferencing and office printing. Manage routine maintenance jobs, database backups & ensure that they are secure & reliable. •Managing Service Level Agreement (SLA). •Installing, Configuring QMS Software and managing centralized configuration. •Customization in android devices for feedback systems for QMS. •Managing Queue System, Linux based feedback system & Kiosk under Corporate Level. •Good experience in Digital Signage throughout UAE and Samsung Video Wall on Malls. •Good Experience in Samsung Magic info to manage High-end Video Walls. •Analyze, refine, and tune integrations between applications with QMS as per requirements. •Effective query management in database for reporting. •Altering / Maintain Database tables, emerging better productivity. •Managing Customization in development with respect to client requirements. •Good experience in debugging tool to analyze the software issues under Win XP / 7 / 8 / 8.1. •Good understanding in PHP, SQL, MySQL. •Group Policy management in ISA server to secure the unauthorized access. •Managing and maintaining users under AD environment and analyzing access restrictions. •Successfully manage the tickets escalated from clients using HP Service Manager under SLA. •Guide team on development efforts towards successful project Management. •Provide technical leadership to teammates through coaching and mentorship. •Identify and encourage areas for growth and improvement within the team. •Handling clients and projects in terms of technical and business support. •Prepare update reports, manuals and documentation on operation and maintenance of project. •Maintain proper documentation of project and development. •Managing Microsoft SCCM 2012 for software deployment service and client managing. •Package and support deployment of new QMS software releases. •Assess opportunities for QMS software’s and process improvement and prepare documentation of rationale to share with team members and other affected parties. •Adhere to high-quality management principles while delivering solutions on-time. •Group Policy management in ISA server to secure the unauthorized access. •Managing Windows 2008 R2 under corporate level for Group Policy, Database Management. •Handling outside UAE clients in Jordan and Bahrain. System Administration •Creating Virtual Machines & Installing VMware Tools into VMs. •Managing templates and creating of VM clones •Administering & maintaining software & assembling computers & installing operating systems. •Installing, configuring & Troubleshooting of Wyse system Thin Client •Managing virtual machine and HP blade Servers. •Configuring and managing TCP/IP address, Troubleshooting TCP/IP addressing. •Designing and Configuring Active Directory, Creating user accounts in active directory, Adding computers and groups in active directory, Implementing and maintaining group policy. •To Maintain, troubleshoot & Management of windows 2003 server. •To Manage User and Groups and Making the policies using Group policies. •Planning a structured cabling for the network. •Troubleshooting in Orion Live & Orion Retail. •Providing Remote support to the users through LANDesk •To Manage Network devices and resources as Routers, Switches. •Configuring QMS Server & Clients. •Managing Windows Server 2008 R2. •Configuring and Managing CISCO router and switches. •Manage Group Policy. •Manage Clients through Microsoft SCCM. •Managing MPLS-VPN configuration & VLAN’s. •ISA Server configuration for Policy Management. •Managing AD & DC. •Managing PORT SECURITY in L3 switches. •Managing PoE Devices, IP Phone and Video facility. •Manage Corporate Server at 2008 R2. •To Maintain, troubleshoot & Management of windows 2003 server. •To Work as a backup operator and handle the SQL data •To Manage User and Groups and Making the policies using Group

$15.00 /hr
0 hours

Chloe Eunice G M.

Chloe Eunice G M.

Technical Support Representative

Philippines - Tests: 8

I am currently an IT Helpdesk for local offices of an international law firm in Singapore, Malaysia and Indonesia. I assist in account creation, account changes, account termination (Active Directory); assist in basic network and local application (SAP, DTE, Exchange, Outlook/ OWA, Microsoft Lync and Lync Server, Enterprise Vault, Document Management (eDocs), Microsoft Office- Excel, Powerpoint, Word, Visio, Adobe, Nitro, Citrix, Sharepoint) troubleshooting via either phone, email or instant messaging. I've been in the customer service industry since 2006 (with American companies), mostly in technical aspects but always being rate according to customer satisfaction, and always one with the highest CSAT rating which led me to a promotion - supervisor. My secret? Treat customers how I wanted to be treated when I need help. I may have been working for quite some time now but I still look forward to learning new things. I am looking for a full time job / part time jobs, with email and/or chat as modes of communication (home based/ remote work).

$6.66 /hr
0 hours

Marlon Ross Bogo

Marlon Ross Bogo

Technical Support Representative

Philippines

Hi, my name is Marlon. I have had 4 years of experience in Customer service and Technical Support service (including over the phone, email and chat support, managing service desk tickets, troubleshooting over Webex, activating accounts, and resetting passwords. I have also a profound knowledge in using Microsoft Office applications such as Outlook, Powerpoint, Word and Excel. Moreover, i had been an online English teacher for almost half a year to Korean students in different ages. The recent job that i had was being a Production Editor for a publishing company. I specialized at managing online journals and thesis of authors, doctors and students. I have an approachable personality which helped me a lot on my previous jobs. I am more of a logical thinker and reason-based person. I look forward to working with you for any projects that i can help with.

$9.00 /hr
0 hours