Technical Support Representatives

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  1. Siddha B.

    Siddha B.

    Technical Support/Customer Service Representative/Researcher

    Philippines - Last active: 11 hours ago - Tests: 16

    Over the last 2 years, I have been providing technical support and advice regarding DSL and VOIP issues as well as digital camera issues. Also, I always make it a point to go the extra mile if needed to improve a customer's existing setup. I have also been part of the client's Fraud and Abuse team searching for possible fraudulent activity that is done using the client's services. I also have experience in setting up a basic home network(ad-hoc or infrastructure), installing security software, virus removal, and correcting OS errors, primarily Windows OS.I also have experience with Web research while working with planetveggie.com/pv.com. Let's discuss what ways you would like me to improve your customer support and I would be more than happy to oblige any requests.

    $5.56 /hr
    14,113 hours
    0.00
  2. Sridhama Das Bernardo

    Sridhama Das Bernardo

    Customer Service Representative and Technical support

    Philippines - Last active: 11 hours ago - Tests: 6

    In my years of experience, I always make it a high priority to deliver excellent customer service and technical support. Not only general customer service and also technical support, I always aim to deliver superexcellent customer service, wherein the customer is satisfied with the solution I provide, but is also provide several options which would enhance his experience with the service. Let's sit down and discuss how my principles may improve your company's Customer Service and technical service image.

    $3.33 /hr
    6,757 hours
    0.00
  3. Kharen Joy Basa

    Kharen Joy Basa

    Experienced Technical Support/ Customer Service Representative

    Philippines - Last active: 3 days ago - Tests: 4

    I am a person who is flexible in communicating with different kinds of people. Active listening and empathizing are the things I do best; these are the things I do to gain the customer’s/client’s confidence. With these abilities, I can perform my work easily and end up getting the right resolution for the issue or for the given situation. I am patient, and because of this, I get along well with my client. I am a hard worker and I always do my best with beating deadlines. I can work under pressure and I even extend hours just to finish the tasks that are given to me. The ability to multi-task is also one of my strengths, most especially when I became a mom. It makes me more dynamic. I am well organized; I always make sure that all the things I need to do for the day are accomplished. I am very eager and willing to learn new things. These make me more knowledgeable about the job and allow me to enhance my efficiency and productivity as a worker. I am a troubleshooter. With this, I believe that all problems have solutions. That means that I never give up if tough times come along my way.

    $3.33 /hr
    0 hours
    0.00
  4. Herman Beltran

    Herman Beltran

    Philippine MCSE|MCSA|CCNA

    Philippines - Last active: 1 day ago - Portfolio: 7

    IT Professional with 10 years working experience while possessing developed skills that have been gained through establishing and developing IT projects, networks and infrastructures. Experienced covers customer liaison, design, testing to successful implementation within budget, scope, timescales and process limitations. Extensive LAN, WAN, Hardware, Software experience. Working cross-functionally within a customer focused, multi-site environment, maintaining the delivery of IT services and technology projects. Up-to-date on IT developments.

    $11.00 /hr
    1,659 hours
    0.00
  5. Ivica A.

    Ivica A.

    IT professional

    Serbia - Last active: 14 days ago - Tests: 1

    A skilled IT professional - working for 10+ years as a technical support representative for companies with more than 10k active clients including the following duties: technical problem solving, development - programming, general and IT- tasks, IT-administration. It means advanced problem solving, troubleshooting and resolving customer queries together with ability to work independently in a home office environment. I have experience in the following areas: PHP, MySQL, Windows/Linux environment, Linux Server Administration, Web Hosting Technologies, Game Development, Software Development, Customer Service and Technical Support.

    $11.11 /hr
    0 hours
    0.00
  6. Denis C.

    Denis C.

    Expert System Engineer

    Moldova - Last active: 1 month ago - Tests: 9

    PROFILE – A self-motivated and committed system administrator with exposure to a wide range of technical areas, focused on delivering best experience to the end-users – Nine years of experience in administering business–critical application stacks such as banking software, middle-ware, billing systems, Telecom-specific applications; troubleshooting complex issues, managing both production environments and databases of highly respected companies – Performed upgrades planning, software developing and documenting the knowledge – Highly adaptable and quick to learn new skills – Six years of customer service experience MAIN TECHNICAL SKILLS O/S: HP-UX, SunOS, AIX, RedHat, CentOS, Debian – installation/configuration Software: MySql Server – installation/configuration Apache Web Server – installation/configuration Nginx – installation/configuration Apache Tomcat – installation/configuration Redhat JBoss Application Server – maintenance Oracle WebLogic Application Server – maintenance Oracle Tuxedo – maintenance Oracle Database – maintenance CVS – codebase maintenance HP Quality Centre – configuration/maintenance SSH Server – installation/configuration Telecom–specific Billing Applications (Amdocs Ensemble, Oracle BRM) – maintenance Oracle VM VirtualBox – installation/configuration Languages: Python – 1.5 years Perl – 3 years AWK – 4 years Shell Scripting – 5 years SQL (mysql and Oracle) – 4 years Java – 0.5 years PROFESSIONAL EXPERIENCE – Billing System Engineer, Team Lead (3 persons in submission): 2010 - 2013 – Software Developer: 2008 – 2010 – Senior System Engineer: 2003 – 2008

    $16.67 /hr
    0 hours
    0.00
  7. Yogesh Sharma

    Yogesh Sharma

    Active Directory and Exchange consultant

    India - Last active: 21 days ago - Tests: 3 - Portfolio: 1

    A Highly motivated and result-oriented individual with over 8 years of experience in a professional environment having a great work culture and meticulous attention to detail with emphasis to customer satisfaction. Ability to achieve set targets and goals in a timely manner. Microsoft Certified System Engineer in Windows Server 2003 with Exchange and Technology Specialist in Windows Server 2008. Extensive hands-on experience in configuring, monitoring, upgrading, migrating and maintaining systems running Microsoft Exchange Server suite (2003 to 2013). Extensive hands-on experience in configuring, monitoring, upgrading, migrating and maintaining systems running Microsoft Active Directory Services(2003, 2008). Extensive hands-on experience in configuring, monitoring, and maintaining systems running Microsoft Cluster Services. Extensive hands-on experience in configuring, monitoring, upgrading, migrating and maintaining systems running Microsoft SharePoint Services(MOSS 2007). Troubleshooting Windows Server related issues(AD, DFS, IIS, DHCP, DNS, and WSUS) Projects, Installations, Configurations and Migrations etc. Configuring and troubleshooting on Mailbox, CAS, and Hub and Edge server roles installations. Configuring High availability solutions like Local Continuous Replication/Cluster Continuous Replication/Standby Continuous Replication technologies. Troubleshooting on Mailbox Migration, Public Folder replication, Database Inconsistency, Exchange services, Offline Address Book, Recovery Storage Groups. Implementing Disaster Recovery in exchange servers for recovering exchange information. Configuration and Troubleshooting External Mail flow (Inbound/Outbound), Mail flow between servers, Spam issues, Edge Synchronization. Configuring Anti spam/Transport agents, Application Relay, SMTP/Transport service problems. Analyzing and evaluating issues using various tools and utilities like EXBPA, EXTRA, ExMon, PFDAVAdmin, Exmerge, DCDIAG, NetDiag, NLtest, telnet, Replmon, AD modify, ADMT, MFCMAPI, etc. Installation, Configuration & Monitoring of Trend Micro Internet Messaging Security Suits & Symantec Endpoint Security. Basic Hygiene & Server hardening of all Windows OS, Linux OS & Subsystems likes IIS, ADS, and SQL Server etc. Security Health Check of all Windows & Linux OS. Ensure documentation of all activities & procedures adhering to organization standards

    $12.00 /hr
    2 hours
    0.00
  8. Darryl Morning

    Darryl Morning

    Server Administrator

    United States - Last active: 2 months ago - Tests: 1

     Netbackup 7.1, 7.5 and 7.6  Backup Exec 2014, 2012, 2010, 12.5, 12, 11.5, 11, 10  StorageTek L180, L500, L700 library maintenance  Ultrium tape drive & Library maintenance  Windows Servers 2003, 2008, and 2012 administration  VM Ware backups  SharePoint backups  SQL & Oracle backups (RMAN)  Scheduling restores, backups, monitoring and reporting  System performance monitoring – backup environment  Data Center management/tape management – multiple staff members, recall delivery service, StorageTek libraries and servers maintenance.  ServiceNow – incident management  Veeam backup and replication  HP B6200 StoreOnce Storage - Dell Power Vault NX3000 (NAS) administration.  VMWare 5.5, 5.1, 4.1, Vsphere 4.0.0, ESX 4.0.0 – Dell PowerEdge R510; manage VM’s, day to day administration.  Active directory/GPO, DNS, DHCP administration.  Windows Server 2003, 2008, 2012; design, install, maintain, administer, patch & update, harden, security checklists and documentation.  SQL server 2005, 2008; create, maintain, backup SQL databases.  Sonicwall Network Security Appliance administration.  Barracuda spam and virus firewall administration.  Exchange 2007, 2010; design, build, implement, administration, backup & maintenance.  Monitoring; all company systems and network – Kaseya Cloud Platform (SAAS).  Technical support; ensure the integrity of data, network and hardware.  Backup, restore and disaster recovery; Netbackup, Veeam, Backup Exec & StorageCraft. Daily monitoring, weekly reports.  IIS 6/7, Sharepoint 2007 installation and administration.  Desktop services – XP, Vista, Windows 7 & 8 Enterprise Storage – EMC SAN, Santricity administration. Brocade fiber channel switches, administration of SAN fabric.  Enterprise Windows Server 2003, 2008, 2012; design, install, maintain, administer, patch & update, harden, security checklists and documentation. Server builds and decommission; migration of servers from Server 2003 to 2008.  Enterprise SQL server 2005, 2008; create, maintain, backup SQL databases. Over 400+ databases on 50+ servers. Migration of Servers and databases from SQL 2005 to 2008.  Active directory/GPO, DNS administration.  Enterprise DHCP management for 5,000 users and devices. Creation and management of scopes for users and printers. Configure LAN segments with Network team. Enterprise Backup, restore, off-site storage, and disaster recovery; Netbackup CLI, StorageTek Robotic Library D280 – 6+ terabytes. Daily monitoring, daily reports.  Network and system monitoring; of a multi‐user computing system network that includes file servers, active directory, application servers and data centers. Hyena, What’s Up Gold, HP Insight. Root cause analysis and recommendation.  Technical assistance, hardware/software evaluation and consulting to 5000+ user community.  Develop policies and standards for allocation and use of computer equipment and resources.  Multi-site centralized system administration including Peregrine ticket resolution following strict tier III SLA.  Migrate from IIS5 to IIS6; managing IIS5/6 web server and websites, planning and configuring new internal and external websites, website content and creating virtual directories. Storage – HP NAS configuration and administration.  Windows 2000 and 2003 configuration and administration. GC, DC, File server, terminal server, print services. Server monitoring – HP Insight.  Network administration – Cisco 2500 router configuration, installation and maintenance, PIX firewalls, DNS, DHCP.  Backup, restore, off-site storage, and disaster recovery; VERITAS.  Active directory, DNS, DHCP configuration and administration.  Exchange 2000, 2003; configuration, installation and administration. 400+ users’ outlook and outlook web access and blackberry.  BES server configuration, installation and administration.  Project management; Launched their highly successful website (www.atblaw.net) and increased exposure and profitability for the firm. Opened 22 offices nationwide with myself and 3 employees. Deployed BES server, RightFax server, Telephone systems and network infrastructure, Terminal Servers, and Time Matters. Million dollar budget for the IT department.  Desktop services – XP, Vista.

    $50.00 /hr
    23 hours
    0.00
  9. Hitesh Pahuja

    Hitesh Pahuja

    Senior Java Developer

    India - Last active: 10/14/2013 - Tests: 3

    Let me introduce myself as Hitesh Pahuja, having 9 years of IT experience as Senior Java Developer/Analyst. I have a strong background in Object oriented architecture, analysis, design and software development using latest technologies like Java, J2EE , Scala, Akka technologies. • Expertise in Product Iterative Development Model, Agile software development technique using principles like Test Driven Development, Continuous Integration and Automation testing etc. • Expertise in working throughout the project full-lifecycle, had worked on every phase of SDLC e.g. Application Security, Deployment, Requirement Handling, High level designing, Data Analytics and Statistics, Enhancement etc. . Experience in Application security at various layers like Web layer [ Fiddle, Nessus etc.], Web-Services Layer [ SSL, Fuzzing] etc. Extensive experience in Agile delivery of software using practices from Scrum, eXtreme Programming etc. Well versed experience in Test Driven Development, Mocking techniques and CI tools like Bamboo, Cruise Control and Hudson etc. I had worked with various types of applications like • SOA based using web services technologies. • Messaging based using JMS over JBoss/IBM Web Sphere. • Web-based application using technologies like Spring MVC, HTML, JavaScript, Ajax, JQuery etc. • E-Commerce based application. • Customer Support based application which involves dealing with client calls and resolving their technical issues. I have expertise in various domains like Banking [Retail and Loan based], e-Learning, Publishing Education and Retail etc. I am very keen to learn new technologies and business knowledge. I accept challenges and can work independently, can lead a team and act as a mentor to my juniors on technical front. For employment prospective I am open to contract role and on negotiable rates. I can make assure my stability with company and available immediately. Sincerely, Hitesh Pahuja, Hitesh.pahuja@gmail.com http://www.linkedin.com/pub/hitesh-pahuja/8/55b/3a

    $27.78 /hr
    550 hours
    0.00