Technical Support Representatives

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  1. Ben C.

    Ben C.

    Experienced Zendesk Customer Service, Sales and Technical Support

    United States - Tests: 3

    I am experienced in Customer Service, Sales and Technical Support. I am a former Marine and am currently obtaining my degree as an architect. The training I gained as a Marine in leadership and as a dedicated, loyal, hard worker gives me a unique advantage above your other applicants. I have extensive experience in management, customer service, and support. I also have extensive computer skills and knowledge. I look forward to discussing future opportunities with you.

    $22.22 /hr
    2,708 hours
    0.00
  2. Arlene Gallandez

    Arlene Gallandez

    Customer Service and Technical Support Representative

    United States - Tests: 3

    Over the last 4 years I have developed good customer service skills and technical support service skills. Being able to help T-mobile customers as happy and satisfied customers was a very rewarding and fulfilling job and this made T-mobile bagged 9 out of 11 J.D. Powers award for customer service. For 2 years I was able to develop skills in Quality Assurance as Verification Specialist for YAK Services, A Canadian Company. This helped me honed my skills specifically data entry for verifying sales, and sending out reports via email to campaign managers. I am seeking for opportunities that will enhance my customer service skills ((e.g chat representative, email support) and help clients to gain more success in their business. I also have excellent communication skills, I am a quick learner and only needs less supervision. I have the ability to perform effectively and efficiently in a team and individually. I am responsible and goal oriented. Flexible and always dedicated to any work.

    $5.56 /hr
    0 hours
    0.00
  3. Siddha B.

    Siddha B.

    Technical Support/Customer Service Representative/Researcher

    Philippines - Tests: 16

    Over the last 2 years, I have been providing technical support and advice regarding DSL and VOIP issues as well as digital camera issues. Also, I always make it a point to go the extra mile if needed to improve a customer's existing setup. I have also been part of the client's Fraud and Abuse team searching for possible fraudulent activity that is done using the client's services. I also have experience in setting up a basic home network(ad-hoc or infrastructure), installing security software, virus removal, and correcting OS errors, primarily Windows OS.I also have experience with Web research while working with planetveggie.com/pv.com. Let's discuss what ways you would like me to improve your customer support and I would be more than happy to oblige any requests.

    $5.56 /hr
    14,379 hours
    0.00
  4. Sridhama Das Bernardo

    Sridhama Das Bernardo

    Customer Service Representative and Technical support

    Philippines - Tests: 6

    In my years of experience, I always make it a high priority to deliver excellent customer service and technical support. Not only general customer service and also technical support, I always aim to deliver superexcellent customer service, wherein the customer is satisfied with the solution I provide, but is also provide several options which would enhance his experience with the service. Let's sit down and discuss how my principles may improve your company's Customer Service and technical service image.

    $3.33 /hr
    6,911 hours
    0.00
  5. Kharen Joy Basa

    Kharen Joy Basa

    Experienced Technical Support/ Customer Service Representative

    Philippines - Tests: 4

    I am a person who is flexible in communicating with different kinds of people. Active listening and empathizing are the things I do best; these are the things I do to gain the customer’s/client’s confidence. With these abilities, I can perform my work easily and end up getting the right resolution for the issue or for the given situation. I am patient, and because of this, I get along well with my client. I am a hard worker and I always do my best with beating deadlines. I can work under pressure and I even extend hours just to finish the tasks that are given to me. The ability to multi-task is also one of my strengths, most especially when I became a mom. It makes me more dynamic. I am well organized; I always make sure that all the things I need to do for the day are accomplished. I am very eager and willing to learn new things. These make me more knowledgeable about the job and allow me to enhance my efficiency and productivity as a worker. I am a troubleshooter. With this, I believe that all problems have solutions. That means that I never give up if tough times come along my way.

    $3.33 /hr
    0 hours
    0.00
  6. Carol Tolentino

    Carol Tolentino

    English Teacher/Administrative Officer/Banker

    Philippines - Tests: 1

    My solid exposures in the professional arena includes Administrative and Human Resource Management,, Banking , Call Center experience, IELTS Training and Coaching and Online English teaching not only Filipinos but foreigners like Koreans, Japanese and French. As an Online English teacher, my responsibilities include : Handling of English tutorial to foreign students through videoconference via skype, Providing lessons on English Grammar, and training them on the relevant components of the English Language communication such as Listening, Speaking, Reading and Writing ,ensuring that the students are engaged with fun and exciting lessons daily and submits daily lesson reports after each lessons and providing my supervisor the assessment of the level of their English language. On the side, I also check and proofread the thesis paper of my students who are taking up masteral studies. I was also given an opportunity to work for a writing project where I designed curriculum for an English Training Program based on the requirements of the Company. As a Camp English Teacher to Koreans (1-2 months program): I handled English Class for Intermediate and Progress Levell (Korean students) taught lessons on English Grammar, Listening, Speaking, Reading and Writing to Korean Students both One-on one and Group class, ensured students are engaged with fun and exciting lessons daily, gave marks on homeworks, seatworks and quizzes assigned to the students, provided regular assessment of students to determine their progress in their English communication skills, both oral and written, provided head camp coordinator with lesson plans and grades of students, substituted for teachers on leave as may be directed from time to time, met with supervisor for discussion of student’s behavior and progress in class, provided multi media and other technical support as may be necessary to arouse student’s interest in class As an IELTS teacher/Manager : I handled the English Language Class to students in the absence of the professor, designed training curriculum as may be deemed necessary, issued performance rating to students and released their certificate after completion of class, attended various Trainer’s workshop on English language proficiency to upgrade skills and language know-how, conducted mock interviews to prospective clients prior to their schedule of interview at the relevant embassy and coached them on how to communicate effectively and correctly, collaborated with other companies in promoting the Companies products and services, and met with students to discuss about their language performance, estalished work priorities, delegated work to office support staff ad ensured deadlines are met and procedures are followed, carried out administrative activities associated with IELTS preparation, caregiver training program, and speaking drills to students, collaborated with British Council and IDP Australia for schedule of exams, conducted diagnostic language examinations for clients and proposed the appropriate language training program according to language needs, conducted intensive English tutorial for students if deemed necessary, handled the International English Language Testing System (IELTS) review to prospective test takers, provided counseling on language needs and requirement to students after the IELTS workshop to determine their chances of passing the English test, met and discussed prospective training design with Senior Management prior to implementation , issued performance rating to students and released their certificate after completion of class Attended various Trainer’s workshop on English language proficiency to upgrade skills and language know-how Other work exposure revolved around banking, administrative management and support, immigration consultancy and call center experience. As a banker, I had a significant background in branch banking operations and knowledgeable in new accounts, tellering, trading, ATM reconciliation, Clearing and other related functions as may be directed. As an administrative officer/Training Officer/ Immigration consultant, I oversaw the operations and personnel department of a privately-owned firm, provided training to the employees regularly as may be warranted and conducted immigration seminars to the various parts of the country. I also provided assessment and counseling for our prospective clients who would wish to migrate abroad. Looking into my positive attributes as an employee, I would say that I am hardworking, results driven, passionate and excellent in providing services as expected of me and punctual and able to meet deadlines amidst pressures.

    $5.56 /hr
    144 hours
    0.00
  7. Corey I.

    Corey I.

    Salesforce Administrator/Techincal Support/Web Designer/

    United States - Tests: 1 - Portfolio: 1

    SUMMARY OF QUALIFICATIONS 1 Over 11 years of solid experience Software Installation and Troubleshooting. 2 Circuit boards, processors, chips, electronic equipment, computer hardware/software. 3 Courses in A+, Networking, Server, MCSE, Windows 2000, Windows XP, Microsoft Office Suite, TCP/IP, Http, and Mac OS 5 Troubleshooting experience in ASP.net/impersonation accounts and SQL 6 Sound knowledge of the main types of equipment used. 7 Uncommon skill at resolving technical problems quickly. 8 Profound knowledge and use of the computer. 9 Excellent skills at controlling operations of equipment or systems. 10 Thorough knowledge of principles and processes for providing customer and personal service. PROFESSIONAL EXPERIENCE United Cloud Solutions Salesforce Implementer and Administrator 2012-2014 1 Setup custom fields, users, record types, and layouts 2 Managed team of offshore developers on Enterprise SFDC Implementations 3 Manage the implementation and customer training of custom packaged Salesforce solutions 4 Gather information from client and suggest solutions that best fit client’s needs 5 Prepare technical documentation and training material 6 Work with development team via ticketing system to configure custom solutions 7 Provide technical support for internal team in a multi-office network Sage Software Peachtree/Sage50/Sage ACT! Support Ananlyst 2011-2012 1 Working with customers to resolve Peachtree software installation issues. 2 Provide customer with professional advice on solutions that may benefit the customer. 3 Review knowledgebase to resolve customer concerns with the installation process. 4 Diagnose and repair issues with SQL,ASP.net and impersonation accounts Ballard Law Group Network Engineer 2010-2012 1 Streamlined successful integration of network system in 2 offices and attorney’s laptops. 2 Initiated multiple technical projects that improve performance and business functionality. 3 Applied solutions that provided database and legal case security. Omni Tech Institute Teacher/ Instructor 2005-2011 1 Responsibilities include teaching new students the art of hard disk recording, troubleshooting hardware and software, and understanding the way hardware and software work together 2 Giving recommendations for qualified students. Joi Studio Sound Engineering Technician 2003-2006 1 Conferred with producers, performers, and others in order to determine and achieve the desired sound for a project. 2 Setup, tested, and adjusted recording equipment for recording sessions and live performances. 3 Regulated volume level and sound quality during recording sessions, using control consoles. 4 Mixed and edited voices, music, and taped sound effects. 5 Recorded speech, music, and other sounds on recording media, using sound editing and duplication equipment. 6 Separated instruments, vocals, and other sounds, then combine sounds later during the mixing or post production stage.

    $30.00 /hr
    763 hours
    0.00
  8. Panayotis Tsiamis

    Panayotis Tsiamis

    Senior Systems and Software Engineer

    Greece - Tests: 7 - Portfolio: 14

    Systems and Services Engineer, with 12+ years of working experience. Interested in researching, administrating, debugging, tuning and developing platforms running on UNIX like Operating Systems. Able to troubleshoot, identify and solve problems in software, network or kernel layer. Always willing to learn and experiment new technologies for creating high availliability platforms, that could described as "state of the art" or "cutting edge" technology. Specialties: • Unix Like Operating Systems Specialist (Solaris / Linux ). • TCP/IP Network technology • Very deep level of knowledge on Machines hardware and OS Kernels internals. • Troubleshoot/Tune/Debug; System Services, Operating Systems • Mail Services Expert, Qmail-Ldap Specialist. • Network: Cacti/MRTG, Nagios, Cisco Netflow • Databases: PostgreSQL / MySQL / Oracle / LDAP. • Programming: Perl, Ansi C, bash, awk, sed, php etc • Internet Services: mail, http, radius, ftp, ssh, irc etc.

    $30.00 /hr
    426 hours
    0.00
  9. Oriol Buxarrais

    Oriol Buxarrais

    Consultant & Systems Administrator

    Spain - Tests: 2

    I'm a Systems Administrator & Consultant & Architecture in IT Services I'm currently working with different technologies such as : -Vmware vSphere (3.0, 3.5, 4, 5) -Windows Server OS (2000, 2003, 2008 R2, 2012 R2) -Linux Servers (CentOS, Debian, Ubuntu) -SQL Servers (2000, 2005, 2008) -Sharepoint Servers (2007, 2010, 2013) -McAfee Epolicy (3.6, 4, 4.5, 4.6,5) -Cisco Systems I can design you infrastucture and keep it up to date. I'm certified on MCSE, MCITP EA, MCITP DBA, MCSA/MCSE 2012, Sharepoint 2010 Administrator. If you need help, don't hesitate to contact me.

    $39.00 /hr
    24 hours
    0.00