Experienced Virtual Assistant and Appointment Setter with 8yrs BPO exp
My name is Princes, 29 years old, I am a 7 year customer service professional, with experience in Telecom, Satellite TV and Insurance.
I am highly skilled at upselling, billing info and processing claims for insurance. I am also fluent in verbal and written English.
I am interested in email, chat, voice and administrative support roles.
I am flexible to work in any time zone (US, Australia or UK).
Below is a brief overview of my employment history:
AIG (American Insurance Group)
June 10, 2013 - December 14, 2014
AMERICAN GENERAL LIFE AND ACCIDENT INSURANCE (AGLA)
iHUB 2 Northgate Cyberzone Alabang Muntinlupa City
Customer Service and Claims
1. Review settled insurance claims to determine that payments and settlements have been made in accordance with company practices and procedures.
2. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
3. Process applications for, changes to, reinstatement of, and cancellation of insurance policies. Duties include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, canceling insurance policies as requested by agents, and verifying the accuracy of insurance company records.
May 22, 2008 - June 4, 2013
DIRECTV SATELLITE COMPANY US
Northgate Cyberzone, Filinvest Corporate City
Alabang, Muntinlupa City
Tel no: 02 7581588
Accounts Unlock, Billing Specialist and Basic trouble shooting.
Interact with customers to provide and process information in response to inquiries, concerns, online assistance and requests about products and services.
eTelecare Global Services (formerly Streams and currently acquired by CONVERGYS PHIL)
October 2007 - April 2008
Customer service rep/billing and sales specialist
Philippine College of Health and Sciences
Course: B.S Nursing
Year Graduated: 2007