Technical Support Representatives

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Sridhama Das Bernardo

Sridhama Das Bernardo

Customer Service Representative and Technical support

Philippines - Tests: 6

In my years of experience, I always make it a high priority to deliver excellent customer service and technical support. Not only general customer service and also technical support, I always aim to deliver superexcellent customer service, wherein the customer is satisfied with the solution I provide, but is also provide several options which would enhance his experience with the service. Let's sit down and discuss how my principles may improve your company's Customer Service and technical service image.

$3.33 /hr
7,142 hours

Al Polinar

Al Polinar

Virtual Assistant with Web and Mobile Development Experience

Philippines - Tests: 4

To gain valuable experience and creativeness in work as a part of my academic degree and job accountability is an objective that I have set in my mind. I have worked as a Junior Web Developer, Virtual Assistant and as a Article Submitter at various sites. I have gained knowledge and experience over the past years that helped me what I am now. I have knowledge over HTML, CSS, PHP, MySQL, JAVA and Mobile Development.

$11.11 /hr
3,167 hours

Princes Sedaria

Princes Sedaria Agency Contractor

Experienced Virtual Assistant and Appointment Setter with 8yrs BPO exp

Philippines - Tests: 1

My name is Princes, 29 years old, I am a 7 year customer service professional, with experience in Telecom, Satellite TV and Insurance. I am highly skilled at upselling, billing info and processing claims for insurance. I am also fluent in verbal and written English. I am interested in email, chat, voice and administrative support roles. I am flexible to work in any time zone (US, Australia or UK). Below is a brief overview of my employment history: Employment History: AIG (American Insurance Group) June 10, 2013 - December 14, 2014 AMERICAN GENERAL LIFE AND ACCIDENT INSURANCE (AGLA) iHUB 2 Northgate Cyberzone Alabang Muntinlupa City Work Description: Customer Service and Claims 1. Review settled insurance claims to determine that payments and settlements have been made in accordance with company practices and procedures. 2. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. 3. Process applications for, changes to, reinstatement of, and cancellation of insurance policies. Duties include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, canceling insurance policies as requested by agents, and verifying the accuracy of insurance company records. Convergys Philippines May 22, 2008 - June 4, 2013 DIRECTV SATELLITE COMPANY US Northgate Cyberzone, Filinvest Corporate City Alabang, Muntinlupa City Tel no: 02 7581588 Work Description: Accounts Unlock, Billing Specialist and Basic trouble shooting. Interact with customers to provide and process information in response to inquiries, concerns, online assistance and requests about products and services. eTelecare Global Services (formerly Streams and currently acquired by CONVERGYS PHIL) October 2007 - April 2008 Sprint Telecom Work Description: Customer service rep/billing and sales specialist School: Philippine College of Health and Sciences Course: B.S Nursing Year Graduated: 2007

Associated with: DigiNomads

$5.00 /hr
1,315 hours

Elmer Ryan Claudio

Elmer Ryan Claudio Agency Contractor

Customer Service/Technical Support

Philippines - Tests: 5 - Portfolio: 1

Since 2008, I have worked for a few BPO companies based here in the Philippines who cater to callers from all over the US. Here are the positions i held: *Technical Support Specialist for Toshiba Laptops and Notebooks(US) *Directory Assistance Operator for Residential and Business Listings in the U.S. *Customer Care Provider for Horizon Blue Cross Blue Shield New Jersey *Technical Support Specialist for Telus ADSL I worked as an assistant manager for our family business, which is a beach resort. I managed 15 people (lifeguards, maintenance, cashiers, receptionists) and handled payroll. Also, I used to own a small restaurant with a total of 4 employees under me. I was also the Executive chef. I am fluent in the English language both written and verbal. I am also a problem solver. I feel challenged with problems that require analysis and complete focus. Getting the right answer faster than everyone else feels great for me! I am honest, diligent, hard-working, and a fast learner. Getting the job done is a big deal for me.

Associated with: Seventh Step

$4.00 /hr
2,637 hours

Ma Teresa Masiglat Saure

Ma Teresa Masiglat Saure

Customer Service / Technical Support

Philippines - Tests: 3 - Portfolio: 1

• As Technical Support for Liberty Wireless: Effectively assisted in troubleshooting and resolving customers’ problems on their mobile phone connectivity and configuration resulting to minimized hardware replacements. • As Technical Support for Network Solutions: Helped customers register domain names as well as resolved customer queries on their template based websites both via phone and email. • As a Retention Representative: Superior communication skills that resulted in acquiring new customers, retaining existing clients and exceeding required sales targets. • As an OIC: Assisted in training nesting agents for client specifics and communication skills improvement; handled escalated calls. • As HSBC Associate: Quality focused with the aim of providing excellent customer experience and a one-call resolution to every customer’s issue. • A proven team player who has greatly contributed to overall team performance.

$7.00 /hr
2,099 hours

Charaiss Ann Gonzales

Charaiss Ann Gonzales

Experience Customer Service/Technical Support Specialist

Philippines - Tests: 2

For the past seven years I have spent my career on a Business Process Outsourcing specializing in Technical Support/Customer Service (e.g. Internet Connectivity, Telephony and Cable, Products Specs and Email/Chat Support), I started as a humble Customer Service Specialist then had been trained and transferred as a Technical Support agent in where I've been molded, enhanced, learned, and gained experience not only in terms of products specialization but as well with customer interaction. I've been doing some side works on my off shift hours, I spent my time doing a part time work as a virtual assistant, a bit of audio/video transcriptions, data entry and as a part time online English tutor for Japanese, Korean and Chinese students, through this I learned a lot, develop my skills and gained more experience not only in the field of Customer Service/Technical Support but also doing other jobs specializations. I have spent thousands of hours on phone interactions, chat support, online assistance and email escalation with US, UK and Australian customers as a Customer Service, Technical Support Specialist and as a Virtual Assistant, also phone interactions with Japanese, Chinese and Koreans being an online English teacher. I'm very familiar with English grammar and usage and have no trouble adapting to various style guides. Since I opt to leave the corporate world and start anew, along with me is my skills, learning and experience gained throughout the years of working on a BPO industry.

$3.33 /hr
2,589 hours

Lowell Cava Enriquez

Lowell Cava Enriquez

Customer Service Representative,(Technical,Email,Chat Support)

Philippines - Tests: 2 - Portfolio: 1

I have been working in a Call Center field for almost 7 years now. I am confident enough that I have the skills for Customer Service since working with a Company requires several training and frequent up skill training. I worked with company's that deals with inbound, outbound, tech support, collections and sales. Such calls are from US, Australia, Canada and UK. I work with a positive disposition and provide excellent customer service that builds up the brand of the company. I can balance customer satisfaction and the company's interest. I am composed in handling complex request and can pacify an irate customer. I am accurate, efficient dependable and responsive. If there is anything I need to learn for the job I learn it fast. I have a quiet working environment with a noise-cancelling headset and 2-3mb/s internet connection I also have a back up internet source. I am hoping that I may be consider to have this opportunity to work with you and share my knowledge, my time and my effort. And to commit myself working full time for the said Job.

$3.33 /hr
1,051 hours