Technical Support Representatives

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  1. Siddha B.

    Siddha B.

    Technical Support/Customer Service Representative/Researcher

    Philippines - Last active: 22 hours ago - Tests: 16

    Over the last 2 years, I have been providing technical support and advice regarding DSL and VOIP issues as well as digital camera issues. Also, I always make it a point to go the extra mile if needed to improve a customer's existing setup. I have also been part of the client's Fraud and Abuse team searching for possible fraudulent activity that is done using the client's services. I also have experience in setting up a basic home network(ad-hoc or infrastructure), installing security software, virus removal, and correcting OS errors, primarily Windows OS.I also have experience with Web research while working with planetveggie.com/pv.com. Let's discuss what ways you would like me to improve your customer support and I would be more than happy to oblige any requests.

    $5.56 /hr
    14,095 hours
    0.00
  2. Sridhama Das Bernardo

    Sridhama Das Bernardo

    Customer Service Representative and Technical support

    Philippines - Last active: 22 hours ago - Tests: 6

    In my years of experience, I always make it a high priority to deliver excellent customer service and technical support. Not only general customer service and also technical support, I always aim to deliver superexcellent customer service, wherein the customer is satisfied with the solution I provide, but is also provide several options which would enhance his experience with the service. Let's sit down and discuss how my principles may improve your company's Customer Service and technical service image.

    $3.33 /hr
    6,741 hours
    0.00
  3. Kaushik Pal

    Kaushik Pal

    Technical Consultant/Technical Architect/Testing Consultant

    India - Last active: 9 days ago - Portfolio: 1

    I have over 16 years of experience in software application development, maintenance and testing. I have worked in different industry domains like printer driver, airlines, insurance, travel and transportation. I have experience in both legacy and open system. I have expertise is in Java/J2EE application area. I have worked in all the phases of software development life cycle(SDLC).My focus area is preparation of technical architecture document, high level design, low level design, problem solving, construction, integration,testing, technical writing etc. I am also having more than 8 years of experience in manual/automated testing domain. I have also worked as a QA for different software projects. I have worked with big software organizations (like IBM, Lexmark, United Airlines etc) around the world. My Technical Blog/Website: www.techalpine.com My LinkedIn Profile : https://in.linkedin.com/pub/kaushik-pal/15/369/36b

    $22.22 /hr
    2,689 hours
    0.00
  4. Al Polinar

    Al Polinar

    Virtual Assistant with Web and Mobile Development Experience

    Philippines - Last active: 22 hours ago - Tests: 4

    To gain valuable experience and creativeness in work as a part of my academic degree and job accountability is an objective that I have set in my mind. I have worked as a Junior Web Developer, Virtual Assistant and as a Article Submitter at various sites. I have gained knowledge and experience over the past years that helped me what I am now. I have knowledge over HTML, CSS, PHP, MySQL, JAVA and Mobile Development.

    $11.11 /hr
    2,819 hours
    0.00
  5. Herman Beltran

    Herman Beltran

    Philippine MCSE|MCSA|CCNA

    Philippines - Last active: 3 days ago - Portfolio: 7

    IT Professional with 10 years working experience while possessing developed skills that have been gained through establishing and developing IT projects, networks and infrastructures. Experienced covers customer liaison, design, testing to successful implementation within budget, scope, timescales and process limitations. Extensive LAN, WAN, Hardware, Software experience. Working cross-functionally within a customer focused, multi-site environment, maintaining the delivery of IT services and technology projects. Up-to-date on IT developments.

    $11.00 /hr
    1,645 hours
    0.00
  6. Romnick Leongson

    System and Network Administrator

    Philippines - Last active: 22 hours ago

    IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organisation, but may include: *installing and configuring computer hardware operating systems and applications; *monitoring and maintaining computer systems and networks; *talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues; *troubleshooting system and network problems and diagnosing and solving hardware or software faults; *replacing parts as required; *providing support, including procedural documentation and relevant reports; *following diagrams and written instructions to repair a fault or set up a system; *supporting the roll-out of new applications; *setting up new users' accounts and profiles and dealing with password issues; responding within agreed time limits to call-outs; *working continuously on a task until completion (or referral to third parties, if appropriate); *prioritising and managing many open cases at one time; *rapidly establishing a good working relationship with customers and other professionals, e.g., software developers; *testing and evaluating new technology; conducting electrical safety checks on computer equipment.

    $5.56 /hr
    1,784 hours
    0.00
  7. Elmer Ryan Claudio

    Elmer Ryan Claudio Agency Contractor

    Customer Service/Technical Support

    Philippines - Last active: 12 days ago - Tests: 5 - Portfolio: 1

    Since 2008, I have worked for a few BPO companies based here in the Philippines who cater to callers from all over the US. Here are the positions i held: *Technical Support Specialist for Toshiba Laptops and Notebooks(US) *Directory Assistance Operator for Residential and Business Listings in the U.S. *Customer Care Provider for Horizon Blue Cross Blue Shield New Jersey *Technical Support Specialist for Telus ADSL I worked as an assistant manager for our family business, which is a beach resort. I managed 15 people (lifeguards, maintenance, cashiers, receptionists) and handled payroll. Also, I used to own a small restaurant with a total of 4 employees under me. I was also the Executive chef. I am fluent in the English language both written and verbal. I am also a problem solver. I feel challenged with problems that require analysis and complete focus. Getting the right answer faster than everyone else feels great for me! I am honest, diligent, hard-working, and a fast learner. Getting the job done is a big deal for me.

    Associated with: Seventh Step

    $4.00 /hr
    2,259 hours
    0.00
  8. Charaiss Ann Gonzales

    Charaiss Ann Gonzales

    Experience Customer Service/Technical Support Specialist

    Philippines - Last active: 22 hours ago - Tests: 2

    For the past seven years I have spent my career on a Business Process Outsourcing specializing in Technical Support/Customer Service (e.g. Internet Connectivity, Telephony and Cable, Products Specs and Email/Chat Support), I started as a humble Customer Service Specialist then had been trained and transferred as a Technical Support agent in where I've been molded, enhanced, learned, and gained experience not only in terms of products specialization but as well with customer interaction. I've been doing some side works on my off shift hours, I spent my time doing a part time work as a virtual assistant, a bit of audio/video transcriptions, data entry and as a part time online English tutor for Japanese, Korean and Chinese students, through this I learned a lot, develop my skills and gained more experience not only in the field of Customer Service/Technical Support but also doing other jobs specializations. I have spent thousands of hours on phone interactions, chat support, online assistance and email escalation with US, UK and Australian customers as a Customer Service, Technical Support Specialist and as a Virtual Assistant, also phone interactions with Japanese, Chinese and Koreans being an online English teacher. I'm very familiar with English grammar and usage and have no trouble adapting to various style guides. Since I opt to leave the corporate world and start anew, along with me is my skills, learning and experience gained throughout the years of working on a BPO industry.

    $3.33 /hr
    2,264 hours
    0.00
  9. Jenette Paras

    Jenette Paras

    customer service,admin assistant, technical support

    Philippines - Last active: 22 hours ago - Tests: 2

    To enhance my working capacities, professional skills, business efficiencies and serve an organization in the best possible way with sheer determination and commitment with an opportunity for growth and career advancement.

    $4.00 /hr
    1,033 hours
    0.00