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Last updated: August 1, 2015
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  1. Leopoldo N.

    Leopoldo N.

    Innovation Consultant & Experienced Executive in Supply Chain

    Venezuela - Last active: 20 days ago - Tests: 12

    A results-driven, self motivated and resourceful Senior Manager, with proven ability and large expertise in management, with over 20 years of multicultural experience in logistics & Supply Chain Management Possess excellent communication skills and able to establish sustainable and profitable relationships with customers, suppliers and stakeholders across the world. Creative strategist and effective planner , outstanding track record in developing and implementing change management & process re-engineering strategies. Work well independently or as a part of a team; Trilingual Spanish, English and Italian

    $22.22 /hr
    0 hours
  2. Serlic I.

    Serlic I. Agency Contractor

    Serlic Ibarra

    Nicaragua - Last active: 4 days ago - Tests: 4

    I have worked for over 18 years in many areas of the BPO industry that go from, sales & customer service to building new companies (start-ups) from the ground up. provide high standard quality service to companies that are in need of just that. Through my years in call centers I have develop several skills from practice, constant training courses and seminars. These are some of my Skill Highlights: • Sales • Business development • New product delivery. • Client account management. • Negotiation expert. • Employee relations. • Self-motivated. • Strategic Planning • Customer service • CRM • Sales Management. • Team Leadership • Digital Marketing • Training and training material development. • B2B Prospecting I take pride in the work I do regardless of the pay. I believe all work should be done with dedication and always aiming for self improvement. We never stop learning after all. A bad example (being recommended to place one), would be the lack to dedication an executive may have when representing a company through the task they been assign. Ownership must be part of the attitude you take when engaging with any person on a business call. Whether is a simple inquiry or a serious issue, we must demonstrate that we can go the "extra mile" as we would like others to do for us.

    Associated with: Core Staffing Agency

    $10.00 /hr
    0 hours
  3. R. W.

    R. W. Agency Contractor

    HR Consultant, HRIS, Business Coach, Learning-Training & Develop

    United States - Last active: 1 month ago - Tests: 2

    PROFESSIONAL SUMMARY: • 17+ years of Human Resources Business Partner experience leading cultural change, building partnerships, developing others and offering creative solutions to business issues nationwide. • 16 years of experience with Employment Laws and Regulations (federal and state) and Legal Compliance ensuring company is in compliance with FMLA, ADA & COBRA laws, maintaining HIPAA Privacy and Security compliance, and Affordable Care Act (ACA). • 15 years of Project Management experience running multiple projects at one time in a variety of locations. • 10 years in Human Resources Consulting experience in a client service environment, handling multiple external clients. • 9 years of HR Transformation and Change Management experience anticipating the need for change, consulting with clients on effective approaches to change, architecting change plans and assisting clients with leadership and execution. • 9 years of Training and Professional Development experience in developing, implementing, facilitating, and maintaining orientation, training programs, seminars and workshops (both in-person & virtual / online training). • 8 years of Human Resources Strategic Planning experience partnering with business client groups to focus on critical areas of strategic contribution and translate solutions into appropriate management and HR actions. • 8 years of Employee Relations experience that contributes to satisfactory productivity, motivation, and morale. • 7 years of HR Benefits experience researching, analyzing, and administering employee benefit plans, surveys, policies, and procedures. • 6 years in Human Resources Generalist experience compensation administration, HRIS, recruiting & selection. • A motivated and ambitious professional with excellent leadership, team building, coaching, problem solving, tactical decision making, organizational, written & oral communication, interpersonal, facilitation, presentation, and advanced computer skills. • Skilled in building and maintaining long-term relationships with all levels of employees, partners and clients. • Able to travel up to 50% of the time. PROFESSIONAL HIGHLIGHTS: • At VisionWorks, increased efficiency by restructuring the Operations and Administration functions of each department within the company which eliminated time consuming administrative tasks from the workload of the employees and released substantial time for more productive activities. • Reduced the time frame of the Full-Cycle Recruiting process by 10% at VisionWorks Group of America and by 25% at ConAgra Foods by sharing knowledge and identifying areas for improvement. • Acknowledged by the President of American Imaging Management / WellPoint for outstanding leadership efforts where responsibility was taken for the day-to-day Human Resource affairs for three local offices after the untimely resignation of three key Executive personnel. • Developed and implemented an Employee Onboard Process & Training that decreased the time frame by 50% at American Imaging Management / WellPoint. • At Optimus Entertainment Group, reduced employee turnover by 50% by implementing a project management system, performance management system and conducting routine team meetings which increased employee knowledge and understanding of roles, responsibilities and company expectations. • At Akzo Nobel Chemicals, reduced OSHA fines by approximately 13% after being appointed as Internal Auditor to audit our company sites and Employees knowledge of OSHA requirements. • At Akzo Nobel Chemicals, increased revenue of the North America headquarters of roughly $2B through the reconciliation and collection of our Inter-Company Accounts. TECHNICAL SKILLS: • Microsoft Office: Word, Excel, PowerPoint, Publisher, Outlook, and MS Project. • Web/Video Conferencing: WebEx, GoToMeeting, Skype, Polycom, Cisco, and Tandberg. • E-learning Software: Adobe eLearning, TrainCaster, Articulate, Trivantis, Rapid Intake, and Learn e-learning. • HRIS and Applicant Tracking Systems (ATS): Oracle, ADP, BrassRing, and Pereless. • ERP Systems: SAP HR, SAP FI, SAP SSCM, SAP SD, and PeopleSoft HCM. • Project Management: MS Project, BaseCamp, Asana, Atlassian, Wrike, Mavenlink, Teamwork Project Manager, etc.

    Associated with: Williams Business Solutions

    $25.00 /hr
    25 hours
  4. Michael Angelo Banting

    Michael Angelo Banting

    Senior Operations Manager with 13 years of call center experience

    Philippines - Last active: 4 months ago - Tests: 2

    My career objective is to work strategically with the leadership and management team, in a senior manager capacity, to ensure business, client and performance goals are met or exceeded through people development, process improvement and effective budget utilization. Summary of experience and achievements: - 13 years of combined experience in the industry - Customer service, sales, technical support experience - 4 years of experience in training - Managed phone, email and backoffice teams - Rated as key performer for three years as a manager - Met and exceeded financial targets of managed programs as a senior manager - Consistently drove top notch performance of email and backoffice teams - Led the Baguio program to improve progressively in two quarters from the 3rd quartile to rank 1 in December

    $18.00 /hr
    0 hours
  5. Moises Urbiztondo III

    Moises Urbiztondo III

    BPO Team Captain, Mentor, Technical Support, Product Support

    Philippines - Last active: 1 month ago - Tests: 2

    DISH® Team Captain, May 2010- February 2013 • Managed and led group of agents in carrying out tasks efficiently and effectively focusing on continuous flow of operation and uninterrupted progress. Team composed of 12-15 team members – Satellite Sales Agents, and Technical Support Engineer. • Ensure all targets are met and even exceeded by promoting and executing positive work-attitude, hands-on management, open communication from employee to management, monitoring, training, and development, proper manpower management, competitive market research and effective sales strategies, and proper design and implementation of policies and procedures to daily business operations and other projects. Such as KPI progress, CSAT, Upsell, QA Results, and AHT. • Provided technical and customer service support to account bundled customers which is also handled by our broadband or telecom partners (Tech-to-Tech calls, Customer Service to Customer Service). DISH® Mentor, November 2008 - May 2010 • Managed group of agents and ensure sales targets are achieved or exceeded by providing support to agents, conducting performance review, and prospecting new sets of agents as needed. • Provided technical training, refresher course regarding DISH® operation and products for newly hired and non-performing agents • Conduct call simulation trainings for agents • Side by side coaching sessions on DISH® CS and Tech live call monitoring. DISH® Technical Support Agent, November 2007 to November 2008 • Provided After Sales support for DISH® and Wildblue® internet including installation modification, troubleshooting, account inquiries and step by step installation of the equipment supplied to the customers. • Provided assistance and suggestions to customer. Product Support Representative, March 2007 to November 2007 • Provided technical support via telephone to customer who acquires Linksys® Networking Devices like Wireless and Ethernet Routers, Wireless Adapters, Wireless Presentation Gateway, Ethernet Controller, Hub and Switches, Powerline Devices, Phoneline Devices and modems. • Provided assistance and suggestions to customer who plans to create network.

    $5.00 /hr
    0 hours
  6. Nakul Kabra

    Nakul Kabra

    Writer, Voice Artist, Electronics Engineer, Recruitment Consultant,

    India - Last active: 5 months ago - Tests: 10 - Portfolio: 3

    Greetings! I am an Electronics Engineer/Business Analyst/Project Manager/Voice Over Artist/Customer Support Person/VA/Project coordinator/Quality Analyst with the proficiency in drafting emails/handling multiple clients/Managing Project/doing extensive web research etc. I have strong communication and interpersonal skills which is one of the key skills required for any of the jobs. You can hire me on a few minutes trial & decide for yourself whether I am worthy enough!

    $15.00 /hr
    0 hours
  7. Nathaniel Anthony Calara

    Nathaniel Anthony Calara

    Business Intelligence Specialist

    Philippines - Last active: 4 days ago

    The bulk of my 15 years of professional experience involves working in the Business Process Outsourcing Industry. These experiences gave me an in-depth knowledge in customer service, tech support, business to business sales and corporate recruitment processes. The roles that I have handled ranged from managing people, creating and maintaining work quality standards, training delivery and design, more recently, I was also involved with data extraction and report preparation. Each position I've held required leadership, innovativeness, intense attention to detail as well as strict adherence to various deadlines. I've mastered the ability of handling difficult situation, demonstrated patience and tact in resolving client problems. If you are seeking for a well-qualified and productive individual who has been involved with multi-disciplinary operation within highly competitive markets, someone equally at home with achieving goals, process improvement, training, people management, data analysis and reporting, I believe I am a qualified candidate for position.

    $8.33 /hr
    296 hours
  8. Becky Gwen Stephens

    Becky Gwen Stephens

    Administration and Finance Project Manager

    United States - Last active: 1 month ago - Tests: 1

    Project Manager for the oversight and maintenance of finance and budgeting to include: fiscal year end budget reporting of accrued costs directly related to revenue cost and payroll accounting, manage the storage of billing contracts for annual year-end review, arrange and coordinate meetings and events, record, transcribe and distribute minutes of meetings, process report submissions, prepare and edit business related correspondence, file retrieved documents and reference materials, conduct research, assemble and analyze data to prepare reports, Provide analytical and detail-oriented assistance to high level executives as a line of support while undertaking a variety of tasks and responsibilities. Manage and maintain business related appointments and travel for lead executives. Process payroll. File, retrieve, and update annual election of employee health benefits. File workers compensation and medical billing claims. Monitor, respond to, and distribute research findings through various means of communication. Administrate SharePoint intranet for supported departments. Knowledgeable of accounting principles and practices; knowledgeable of reimbursement; knowledgeable of federal, state, and university regulations, and policies and procedures; knowledgeable of Microsoft Office Suite (Microsoft Word, Excel, Publisher and PowerPoint); analytical and organizational skills with the ability to prioritize work and multitask within a busy office. Possess the ability to work independently with supervision and to take initiative and see a project through. Possess the ability to work well under pressure, to adhere to deadlines, and to be flexible. Possess the ability to establish and maintain effective working relationships and customer service with supervisors, coworkers, students and parents; ability to exercise judgment and discretion in problem solving. Possess excellent written, interpersonal, Customer Service and oral communication skills.

    $5.50 /hr
    0 hours
  9. Hm R.

    Hm R.

    Creative Customer Service Writer

    United States - Last active: 1 month ago - Tests: 8

    Hello, I am a doctoral candidate looking to expand my horizons through various projects here on oDesk. Here are some of the items that I have done during my educational and employment experience: My dissertation is on leadership and team development. I have been working on this subject since 2007. I primarily work with MLA and APA citation styles. I have supervised teams of ten and teams of 90. I currently supervise event services from start to finish - event planning, ordering, event staffing, setup and tear down. I know what It means to be on-call and to provide excellent customer service. I have over fifteen years of experience coordinating projects, writing training manuals, data entry, presentation design and leadership development. I have kept all projects on time, under budget and over-delivered. On a side note: I am hard of hearing. It is difficult for me to communicate over the phone or via voice-over-internet calls such as Skype. I am available for video instant messaging options over Skype or other chat system. I focus my energies on data entry, instant messaging, chat rooms or online technical/chat support

    $20.00 /hr
    0 hours
  10. Mark Resabal

    Mark Resabal

    Team Leader for Customer/Technical Support

    Philippines - Last active: 5 days ago - Tests: 1

    Objective: Providing appropriate motivational techniques to promote team building and to increase team morale. Responsible for monitoring team and individual performance metrics to ensure that required service levels are met. I handled 3 accounts, namely: Palm Inc, Apple - Mac and Microsoft Xbox which all involved both phone, chat and email support. Why choose me: 1. More than 10 years of professional experience in a BPO industry. Almost 2 years of which was devoted as a Team Leader. 2. Top Team Leader for 3 Quarters 2014-2015. 3. I am responsible, highly resourceful, detail-oriented, reliable, goal-oriented, relentless, self-motivated, open-minded, and willing to learn.

    $5.00 /hr
    0 hours