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Last updated: June 1, 2015
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  1. Dexter Monte De Ramos

    Dexter Monte De Ramos

    Virtual Assistant, Project Manager, Quality Control, Customer Support

    Philippines - Last active: 21 hours ago - Tests: 4

    I have been working as the executive virtual assistant of the president of a US-based website company for real estate agents since July 3, 2014. My position involves many tasks such as calling clients, customer support through email correspondence, managing projects, quality control, research and support lead. During the start of my shift, I confirm appointments with clients then acknowledge receipt of tech support tickets and other kinds of emails/inquiries/requests. My main role at the start of my shift is to let clients know that we received and are working on their queries. Then I assign tech support issues to our tech support staff. Right now there are four of them. Pretty soon there will be five of them who I need to manage altogether. I keep track on tasks that are on top priority and make sure that all tech support staff are working on them. While I assign other staff to build websites of new clients, others are assigned to fix issues or do upgrades on the websites of existing clients. I provide them clear instructions to meet the clients' needs and then update the clients on their tickets. When tech support staff say that they are done with their tasks, I do quality control before confirming to clients. During my free time at work, I spend time on watching internal training videos and reading company SOP's and tutorials. That made me eventually learn tech support tasks one at a time. During busy times, I help tech support staff on their tasks such as integrating CRM on a client's website, updating website content, correcting website forms and researching on a tech support issue. I learn new tasks almost everyday. Our tech support staff always have questions on their tasks and I answer them or help them find the answer. I am not a website builder/developer like them but I have a great common sense and an analytical skill which help them find the resolution of many issues. I train them when I need to. Prior to my present job, I worked as a technical support representative at a call center company. I was enjoying my job for two years and two months which turned out to be technical support, customer service and billing support all in one. I took incoming calls and helped customers in fixing their internet, phone and television issues. That work experience made me become a skilled technical support and customer service provider with a variety of experience and a positive attitude. The summary of my knowledge and skills are: email support, customer service, virtual assistance, appointment setting, phone support, call handling, Dropbox, Google Docs, Google Drive, Google Voice, Infusionsoft, Basecamp, IDXBroker, iHomefinder, Kayako, Gmail, Top Producer, support lead, problem solving, multi-tasking, data entry, ability to solve problems quickly, pays attention to details, types fast, has sufficient knowledge about MS Office and learns new skills rapidly. Being a positive person and a problem solver, I have proved to my boss that I am a rockstar VA. My hunger for knowledge and dedication at work have made me become a great freelancer that I am now.

    $6.67 /hr
    2,024 hours
  2. Mari P.

    Mari P.

    Interpreter/Translater in Japanese and English

    United States - Last active: 18 days ago - Tests: 3

    I was born and grew up in Tokyo, Japan. My husband and I lived in Japan for five years and we moved to Medford, Oregon in 1994. I obtained U.S. citizenship in 2002. I owned Pearson’s Flower Farm and participated in the local growers markets. I am bilingual in Japanese and English with strong management skills. I am aware that dealing in a foreign language and communicating in English is sometimes quite challenging. I fully understand that your Japanese customers sometimes get frustrated when their business needs are not smoothly carried out because of communication problems. Through my experience of living in America, and my extensive working experience in many fields over ten years, I honestly feel that I can be of use to your company. I am responsible and communicate well with people. I am very interested in helping your Japanese customers in Japan or in America. I look forward to hearing from you. Experience Sales Manager, Japanese Lunch Corporation Ltd. (Tokyo, Japan) 1993-1994 Sales Administration Advertising Market Research Administrative and Academic Coordinator, ICA of Japan Corporation Ltd. (Tokyo, Japan) 1990-1993 -Certified with Japanese Immigration Office as an official intermediary for proxy visa applications Quality control representative for Holland, Germany, Malaysia, Thailand, Israel, Hong Kong, Nepal, Russia, and Korea Established representatives in various countries, including market research Sales Advertising Manager and Secretarial Assistant to the American Principal, YAS Language School (Yokohama, Japan) 1988-1990 Sales Advertising Recruiting and Training Accounting Japanese Language Instructor, Dai-ichi Foreign Language Institute ( Tokyo, Japan) 1987-1988 - Taught Japanese language for overseas students from Asia Chief, Japanese Language Development Division, Bi-Lingual Ltd.(Tokyo, Japan) 1986-1987 -Produced sales promotion videos Taught Japanese language with personally written texts Published textbooks Curriculum development Director, Bi-Lingual Ltd. (Tokyo, Japan) 1984-1986 - School administration - Sales - Quality Control for both Japanese and Foreign instructors - Secretarial assistant to the foreign manager Education Associate of Arts in English Literature, Kawamura Private Women’s College (Tokyo, Japan) 1979-1981 SPECIAL TRAINING Certification as an official intermediary for proxy visa applications (Tokyo, Japan) 1991-1993 Completed immigration application course given by the Japanese immigration Department. Japanese Language Teaching Skill Program (Tokyo, Japan) 1984-1985 Completed at Sendagaya Japanese Language Institute American Language Program ( California, U.S.A.) 1981-1982 Completed at the University of California, Hayward

    $30.00 /hr
    0 hours
  3. Ronalyn Briones

    Ronalyn Briones

    A Psychology and Education Graduate with 4 years of working experience

    Philippines - Last active: 1 month ago - Tests: 1

    I have a degree in Psychology and have 4 years of experience performing administrative functions in both public and private organizations. My fields of expertise include Recruitment, Contract Document Generation, Business Management, Research and Education, Employee Relations, and Benefits and Compensations. I am a professional teacher as well as a licensed insurance broker (for both life and variable insurance) in the Philippines. I am competent and organised individual who is able to work as part of a team and manage several priorities at any one time. I have a positive attitude, strong work ethic, and a keen desire to learn and grow within an organization.

    $33.33 /hr
    0 hours
  4. Geraldine Alipit

    Geraldine Alipit

    IT Administrative, Data Encoder, Date Entry

    United Arab Emirates - Last active: 1 month ago - Tests: 9

    Excellent decision making and problem solving skills developed while meeting the challenge of constantly working in a company. Have strong personality and potential in any work that I am involved with. I can work under pressure both individually and working with a team.Highly flexible and adaptable performer; adept at multi-tasking and thriving in a fast-paced environment. Trustworthy, discreet and ethical. Willing to accept and learn new challenges.

    $45.00 /hr
    0 hours
  5. Calynie Chai

    Calynie Chai

    Data Entry Worker - Excel Programmer - Data Processing Assistant

    Malaysia - Last active: 08/13/2014

    I am an experienced Bookkeeping and have been working in the field of Bookkeeping for many years. I also have sound experience in the areas of Copy Typing and Copywriting as I have worked as both a Copy Typing Transcriber and a Copywriting Freelancer throughout my career. I would be happy if employed by you and will work to the best of my ability.

    $33.00 /hr
    0 hours
  6. Geert Albarda

    Geert Albarda

    Video Production Expert

    Netherlands - Last active: 09/05/2014 - Tests: 2 - Portfolio: 3

    LAGUZ productions is a full service video production company working wordwide. High end promo's, company portraits, commercials, documentaries & music video's. LAGUZ productions does it all. Check out the LAGUZ productions (com) website for previous work. With over 15 years of experience as a director/producer/editor LAGUZ productions knows what it takes to make a video shine. To communicate the right message, the right story, to a broad audience. Contact us for possibilities and price quotations LAGUZ productions for professional and high quality video's!

    $35.00 /hr
    0 hours
  7. Dona San Pedro

    Dona San Pedro

    14 years+ of Administrative/Marketing /Customer Service Experience

    Australia - Last active: 08/20/2014 - Tests: 1

    Over 10 years + of sales and marketing experience, specifically in the Life and Health Insurance Industry. Excellent written and communication skills, typing skills, and highly trainable in different system based operating software. Currently a full time mom, and looking for home based, flexi time kind of job. I am able to spare 5 to 6 hours a day x 5 days doing online job.

    $35.00 /hr
    0 hours
  8. Quoc T.

    Quoc T.


    United States - Last active: 10/10/2014 - Tests: 1

    Bilingual integrity-driven business development and project manager capable of building a cohesive goal-oriented team that strives for quality and satisfaction. Demonstrated years of managerial and supervisory skills for team motivation, growth and development with strong concentration and enormous success in project management and customer service management. Acquired extensive and years of working knowledge of Microsoft Office Applications, Salesforce, web and graphic design, on both the PC and Mac computer platforms. Fluent in Vietnamese. Savvy leader with strengths in reorganization and reengineering business and management processes, defining strategic plans for improvement through presiding over lively brainstorming sessions, building consensus, understanding and accelerating peer’s strengths, delegating the “right task to the right person” and building a structural powerful team to succeed in any obstacles. I can type 90+wpm as I have done dictations, transcriptions, and word-processing before. I am flexible and looking for additional income and work. I am also available for urgent work and 3rd shift as needed.

    $30.00 /hr
    0 hours
  9. Mirka Yargeau

    Mirka Yargeau

    Experienced Bilingual Technical & Cust. Svc. w/ Reception experience

    Canada - Last active: 4 months ago - Tests: 4

    I have 10 years of experience within the IT fields as well as POS support fields. Specifically, I am knowledgeable in the areas of Windows/Mac troubleshooting & support, including many hardware components and a great deal of software packages including the MS Suite packages, Networks (Wired and Wireless, LAN/WLAN). My experience stems further into troubleshooting Point of sale systems, printers, fax machines, wireless systems, a variety of accessories, portables (IPad, IPhone, Blackberry), BES admin and many more. I am fluently bilingual (French/English) and I strive for exceptional customer service and support to all clients. Some of my strengths include; • Experience creating, maintaining and training for new processes, policies and procedures • Proven Performance under fast paced, deadline critical situations • Exceptional attitude and positive outlook • Advanced PC and network troubleshooting skills • Certified MS Office Specialist with Office suites • Experience with MAC systems • Excellent support experience within the IT fields I also have excellent typing skills (90+ wpm), and enjoy writing in all forms (help documents, step-by-steps, small adverts, etc.)

    $23.33 /hr
    0 hours
  10. Matthew Robbins

    Matthew Robbins

    Expert Administrator, Blogger, and Author

    United States - Last active: 12/23/2014

    With almost a decade of professional writing experience, Matthew has held a number of jobs in different career fields over the years. A United States Army veteran, Matthew learned Information Technology administration skills while serving overseas; his combat-proven customer service skills are legendary, and as a yoga teacher, he is always able to keep flexible and calm under pressure.

    $35.00 /hr
    0 hours