Technical Support Representatives

Clear all filters

Gurdip S.

Gurdip S.

Technical Support & Customer Service Expert

India - Tests: 9 - Portfolio: 1

I am a confident and a professional individual with quick learning capabilities. I espouse a unique blend of technical proficiency and sweetness of customer care amalgamated into it. My technical experience comprises of hands-on experience with basic Active directory, Servers, Windows OS, Network, Printers, IP phones, PBX etc. I am able and available to work full time and can devote myself during weekends as well, as and whenever required.

$6.00 /hr
8,794 hours

Tyler Martindale

Tyler Martindale Agency Contractor

Technical Writer/ Information Architect/Project Manager

United States - Tests: 14 - Portfolio: 9

I started working for In Time Tec back in December of 2012. After I graduated from Boise State University, In Time Tec hired me full-time as a technical writer. My primary role at In Time Tec is helping clients find the best possible way to communicate technical information. I've created documentation for a variety of clients, from Startup to Enterprise. SOFTWARE EXPERIENCE: Microsoft-- Word, Excel, Publisher, Access Adobe-- FrameMaker, Photoshop, Illustrator, RoboHelp Tech Smith-- Camtasia Studio, Snagit Agile- Jira, Trello, Spira Team POPULAR DELIVERABLES: Administrator & User Guides Troubleshooting Guides Style Guides Copyediting Services Information Architecture Online Help Video Demos & Tutorials At In Time Tec, I work with a skilled crew of writers, developers, and software engineers who add value to any contract I work on. This means fewer hours of research and training, and cost savings on every document produced. My core competency is writing and communication, which is often context for my clients. I take care of the specifics, and this in turn allows my clients to focus on other important tasks. For questions or to set up a meeting, please contact me! We can discuss the value I can add to your unique documentation project.

$25.00 /hr
1,115 hours

Merineth E.

Merineth E. Agency Contractor

Wordpress Expert, Magento, WebHosting Support, Technical Support,

Philippines - Tests: 5 - Portfolio: 6

I have been working in the IT industry for more than 9 years. I have a lot of experience in web development, technical support, system administration both Linux and Windows platform. I am a very well rounded with Technical, Billing, Customer Support, Server Management individual. A Jack of all trade. My core competencies includes the following below: * Wordpress Expert * Magento * OSCommerce * Webhosting server management * Apache server setup/maintainance * Email administration * DNS administration * Google Apps Administration * WHM, cPanel, WHMCS, HSPhere, Pleskbilling * WHM/cPanel installation and maintenance. * Apache, MySQL, PHP, OpenVZ, Virtuozzo, SolusVM, Plesk, * Administrative Support, Content Managing * knowledgeable in bash scripting I have experience with Zendesk, Harvest, Kayako, LiveChat, BugHerd I am and output driven individual and produce 100% results,and finds joy in being able to resolve a customer needs regarding the product or services. I am also open to new learning that may benefit the company that I am representing.

Groups: Bluehost Developers and Designers

$16.67 /hr
2,431 hours

Jon W.

Jon W.

Technical Support Specialist/Help Desk

United States - Tests: 6

I have over 17 years training, experience, and a proven ability as a Tier 1-2 Technical Support Specialist and Help Desk Technician. This allows me to exceed your expectations when it comes to outstanding support and customer service. I’m ready to diagnose and repair Windows XP-Windows 10 and most Mac OS systems. My experience ranges from replying to customer email to hands-on computer repair. There is no computer issue that can’t be resolved. Where I stand apart from the others is my ability to do so in a professional and timely manner.

$22.22 /hr
7,433 hours

Raphael Paolo D.

Raphael Paolo D.

Technical Support - Customer Service Professional

Philippines - Tests: 8

I am a firm believer that exceptional customer service can help sustain a business. As a technical/customer support professional with over a decade worth of experience, I pride myself in providing quality service not only for my clients but also for my clients' customer base. Customer oriented, results focused, passionate, not afraid to take ownership and accountability; these are some of the attributes I possess and I feel are needed for giving excellent customer service. I started out in the BPO industry as an agent in 2003 before I transitioned to working from home in 2011. During those years, I worked as a support professional for Dell Inc, Sprint and AT&T U-Verse. From handling technical troubleshooting of hardware and software, internet and modem connectivity to billing and up-selling, these experiences allowed me to develop all the key qualities needed to be successful in my field. My consistent and always improving performances resulted in promotions year after year until I resigned as a Senior Team Manager in 2011. I was then hired by a small kitchen cabinet maker out of New Jersey to handle their customer service. I helped develop processes, knowledge base articles, produced video materials, screened and trained new recruits. As a Work at Home professional, I enjoy working with small to medium sized businesses. I feel a sense of accomplishment whenever I help a business reach its goals. No matter how big or small, if that is your goal then I make it my personal mission. Together, we can take the necessary steps to achieving your dreams for your business.

$10.00 /hr
11,756 hours

Emerson Cruz

Emerson Cruz

Hardware Technical Support // Legal Researcher

El Salvador - Tests: 10 - Portfolio: 3

Years of experience providing hardware tech support for US and Latam customers in English and Spanish therefore able to translate text with more accuracy, handle emails and documents, data bases also sales (placing and processing orders). Experience with two important companies Dell and Stream Global Services, Oriented to provide solutions and deliver excellent results. I´m the kind of person who likes to do things right at fist attemp even if that requieres an extra effort. As lawyer in my country I practice law and understand commom law system so I can translate texts to spanish with real native sense and legal meaning if requerired, also technologic-computer related texts, of course I translate to English too. As paralegal I have experiencie submitting legal petitions to US gov agencies (FOIL/FOIA) Im very use to work under metric parameters. I enjoy the work not because it´s funny but because you can feel proud when you do it right I am always available for a hire test so you can see the great results I can provide you

$8.89 /hr
1,808 hours

Carlo Macapanas

Carlo Macapanas Agency Contractor

IT/Web Researcher/Technical Support

Philippines - Tests: 15

My objectives includes the following are to be able to work efficiently so as to satisfy the needs of my employer, to respond to issues from organizations' computer users, solve problems with automatic diagnostic programs, install, clean, modify and repair software and hardware. Meet deadlines as possible to satisfy client's need.

$5.00 /hr
2,066 hours

Rex W.

Rex W.

System Admin / E-mail support / Technical support / Remote Support

India - Tests: 9 - Portfolio: 3

Over 10 years of experience in IT field as System Administrator / Technical Support Engineer to install, maintain and troubleshoot Linux and Windows systems. Skilled in various software/hardware where problem solving skills, application and systems knowledge can be put in for prompt and successful maintenance of systems infrastructure. Currently looking for a Technical Support Engineer position with challenging opportunity that would use and grow my IT experience. Technical Certifications and Skills: ADCHN - Advanced Diploma in Computer Hardware and Networking. CCNA - Cisco Certified Network Associate Trained (640-802). RHCE - A RHCE Engineer

$8.00 /hr
3,715 hours

Rashaan Thompson

Rashaan Thompson Agency Contractor

Expert WordPress Developer & Technical Support Engineer

Jamaica - Tests: 6 - Portfolio: 9

Welcome and thanks for visiting my Profile: https://www.upwork.com/users/~017a8a9eb922d8d11f I am a Web/App/Software developer with over 5 years of working with multiple programming languages, web scripts and CMS tools. Also I provide excellent Customer support/service to all clients and seek only to do my utmost best by exceeding targets and react quickly in doing so. I’m easy to get along with and I deliver work completed as expected and above expectation giving you responsive! feedback every step of the way. You won't be disappointed in hiring me to do the task required. Web Host | Server Experience: • Linux SSH configurations for SFTP • cPanel and WHM management • WP Engine, DigitalOcean, GoDaddy and Bluehost. Repository experience: • Github • Bitbucket • Visual studio online Customer Service Experience with CRMs and other communication tools: • Zendesk • Ticksy • Slack • Supportbee • Trello • 3CLogic Developer Skills: Website Development with: HTML, HTML5 CSS, CSS3, JavaScript, JQuery, SEO, PHP Content Management Systems • WordPress Development and Theme Customization! • Joomla • CakePHP • Magento • Drupal Coding with: Java, C, C++, C# Android App Development: Java native andriod Database & Web server Management: MySql, MSSQL, Linux Animation & Digital Graphic Skills using Toonboom, Gimp, PhotoShop. and other Computer skills with MS Office, Excel, Outlook and more. Thank you.

$11.00 /hr
2,997 hours

Jesse A.

Jesse A. Agency Contractor

Excellent Technical and Customer support, Expert Researcher

Philippines - Tests: 8 - Portfolio: 2

-Excellent written and verbal communication skills, with an eye for detail -Substantial experience and outstanding skills in customer service -Quick Learner with exceptional adaptability and able to think quickly and handle difficult tasks -Well-organized and highly efficient working in a multi-tasking dynamic environment. Ability to plan, organize, and supervise the work of others -Very good technical knowledge of Computer software and hardware use and Troubleshooting -Networking and wireless troubleshooting and has good knowledge on Web Design and Graphical Layouts

$5.56 /hr
16,541 hours