Technical Support Representatives

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Gurdip S.

Gurdip S.

Technical Support & Customer Service Expert

India - Tests: 9 - Portfolio: 1

• More than 10 years of successful experience in customer service and technical support with recognized strengths in server maintenance, problem-solving and trouble-shooting. • Possess solid computer skills. • Technical knowledge of Servers, basic Active Directory, Exchange, Windows 10, 8, 7, XP, Vista, IP Phones, MS-outlook, Microsoft Excel, WordPerfect & Microsoft Word. • A team player, was responsible for handling a team of 15 agents, and keeping them updated about the new technical issues and their resolutions

$6.00 /hr
8,794 hours

Merineth E.

Merineth E. Agency Contractor

Wordpress Expert, Magento, WebHosting Support, Technical Support,

Philippines - Tests: 5 - Portfolio: 6

I have been working in the IT industry for more than 9 years. I have a lot of experience in web development, technical support, system administration both Linux and Windows platform. I am a very well rounded with Technical, Billing, Customer Support, Server Management individual. A Jack of all trade. My core competencies includes the following below: * Wordpress Expert * Magento * OSCommerce * Webhosting server management * Apache server setup/maintainance * Email administration * DNS administration * Google Apps Administration * WHM, cPanel, WHMCS, HSPhere, Pleskbilling * WHM/cPanel installation and maintenance. * Apache, MySQL, PHP, OpenVZ, Virtuozzo, SolusVM, Plesk, * Administrative Support, Content Managing * knowledgeable in bash scripting I have experience with Zendesk, Harvest, Kayako, LiveChat, BugHerd I am and output driven individual and produce 100% results,and finds joy in being able to resolve a customer needs regarding the product or services. I am also open to new learning that may benefit the company that I am representing.

Groups: Bluehost Developers and Designers

$16.67 /hr
2,430 hours

Jesse A.

Jesse A. Agency Contractor

Excellent Technical and Customer support, Expert Researcher

Philippines - Tests: 8 - Portfolio: 2

-Excellent written and verbal communication skills, with an eye for detail -Substantial experience and outstanding skills in customer service -Quick Learner with exceptional adaptability and able to think quickly and handle difficult tasks -Well-organized and highly efficient working in a multi-tasking dynamic environment. Ability to plan, organize, and supervise the work of others -Very good technical knowledge of Computer software and hardware use and Troubleshooting -Networking and wireless troubleshooting and has good knowledge on Web Design and Graphical Layouts

$5.56 /hr
16,536 hours

Jon W.

Jon W.

Technical Support Specialist/Help Desk

United States - Tests: 6

I have over 17 years training, experience, and a proven ability as a Tier 1-2 Technical Support Specialist and Help Desk Technician. This allows me to exceed your expectations when it comes to outstanding support and customer service. I’m ready to diagnose and repair Windows XP-Windows 10 and most Mac OS systems. My experience ranges from replying to customer email to hands-on computer repair. There is no computer issue that can’t be resolved. Where I stand apart from the others is my ability to do so in a professional and timely manner.

$22.22 /hr
7,430 hours

Raphael Paolo D.

Raphael Paolo D.

Technical Support - Customer Service Professional

Philippines - Tests: 8

I am a firm believer that exceptional customer service can help sustain a business. As a technical/customer support professional with over a decade worth of experience, I pride myself in providing quality service not only for my clients but also for my clients' customer base. Customer oriented, results focused, passionate, not afraid to take ownership and accountability; these are some of the attributes I possess and I feel are needed for giving excellent customer service. I started out in the BPO industry as an agent in 2003 before I transitioned to working from home in 2011. During those years, I worked as a support professional for Dell Inc, Sprint and AT&T U-Verse. From handling technical troubleshooting of hardware and software, internet and modem connectivity to billing and up-selling, these experiences allowed me to develop all the key qualities needed to be successful in my field. My consistent and always improving performances resulted in promotions year after year until I resigned as a Senior Team Manager in 2011. I was then hired by a small kitchen cabinet maker out of New Jersey to handle their customer service. I helped develop processes, knowledge base articles, produced video materials, screened and trained new recruits. As a Work at Home professional, I enjoy working with small to medium sized businesses. I feel a sense of accomplishment whenever I help a business reach its goals. No matter how big or small, if that is your goal then I make it my personal mission. Together, we can take the necessary steps to achieving your dreams for your business.

$10.00 /hr
11,756 hours

Filemon Jr L.

Filemon Jr L. Agency Contractor

Customer Service / Technical Support Professional

Philippines - Tests: 5

More than a decade experienced and working into a top 500 company around the world is a way were I have developed my skills and have been successful. Being positive, aggressive, goal/ result oriented brought me to exceed the expectations of the people I am working with. My education creates a lot of opportunity to become a leader and improved my skills. From 2000 up to now, I worked in a Call Center environment catering Customer Service, Sales and Technical Support servicing different region around the world. My core proficiencies is into Technical Support handling different problem both hardware and software and resolve customer issues in timely manner. Also, I handled Level 2 escalations and reports through email, phone and chat support. With this, I am eager to help you and I would like to be part of your success. As a summary of my gained experience as a Contractor is as follows: • Level 2 Technical Support - hardware and software • Customer Support Professional / Team Lead • Technical Support for Live-Chat/Email and Phones • Remote Desktop Support • Handle Back-End Escalations

$5.00 /hr
2,015 hours

Rex W.

Rex W.

System Admin / E-mail support / Technical support / Remote Support

India - Tests: 9 - Portfolio: 3

Over 10 years of experience in IT field as System Administrator / Technical Support Engineer to install, maintain and troubleshoot Linux and Windows systems. Skilled in various software/hardware where problem solving skills, application and systems knowledge can be put in for prompt and successful maintenance of systems infrastructure. Currently looking for a Technical Support Engineer position with challenging opportunity that would use and grow my IT experience. Technical Certifications and Skills: ADCHN - Advanced Diploma in Computer Hardware and Networking. CCNA - Cisco Certified Network Associate Trained (640-802). RHCE - A RHCE Engineer

$8.00 /hr
3,715 hours

Zafarullah R.

Zafarullah R.

Technical | Customer Support Specialist & Virtual Assistant

Pakistan - Tests: 7 - Portfolio: 6

Hello! Welcome to My Profile, My name is Zafar,I am a Business Management Student.Well I am blessed with multi-skills,my specialties and experiences includes not only as:- • CSR/TSR. (Remote Technical+Customer Services/Support) • PA/VA (Virtual assistant) • Accounts and project manager. • Administrative duties. • Human Resource. • Real Estates. My Skills:- I have Excellent Technical & non-technical Customer support services skills[*voted best CSR*] with good Computer (Hardware/Software troubleshooting) skills. And being a Virtual Assistant I have: Website administration/editing/management, E-commerce sales/management/listings, Social media management/marketing, Data Entry/Web research, MS office /Google Drive, HR and Bookkeeping/Accounts Management skills. I provide 100% high quality work, always on time, for clients all over the world.. These skills and many others help me perform very well in my work and I am always seeking to learn new things and acquire new skills. AS I AM EXCELLENT AT LEARNING Lets connect to see if my skills has matched what you are looking for....

$9.00 /hr
1,835 hours

Ali Z.

Ali Z.

Email, Live Chat, Phone & Technical Support Representative

Pakistan - Tests: 6 - Portfolio: 13

I am a Graduate BBA an ambitious customer support representative who has a long track record of exceeding set targets. I offer an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Over the last 8 years, I have developed a wide range of skills as a Customer Support and Technical Support Representative, I have gained the knowledge and skills in handling different customers and scenarios. • Skills o Email and forum support. (Zendesk, Zoho, Helpscout, OsTickets, Asana) o Software Troubleshooting / Quality Assurance Specialist o Screen share support / Gotoassist / Teamviewer o PC Troubleshooting (Virus & Spyware Removal, Networking) o Windows Manager Services Setup / Install o Chats o Inbound/Outbound Calls o Live Computer Repair o Antivirus and Anti Spyware Programs I am customer focused professional who possesses a strong sense of urgency with regard to client satisfaction. I have superb interpersonal and communication skills, coupled with excellent relationship building capabilities. I work quickly and am very thorough and organized. I work with Quality and Quantity both ways. I have all the facilities a client must need. Good and stable Internet Connections of 4 & 2 Mb. I can work according to any Time Zone in the World such EST, Pacific and Central. I am a professional and you can get advantage of it by allowing me to work with you. • Odesk Skills Test Rating ✓ English Spelling Test (U.S. Version) - 1st Place ✓ Customer Service Test - Top 10% ✓ Call Center Skills Test - Top 20% ✓ U.S. Word Usage Test - Top 20% Please see my portfolio for a number of companies I have worked or still working with. I am looking forward to be part of a company who will be able to give me new experience and enhance my skills.

Groups: Customer Service Professionals

$6.67 /hr
3,597 hours

Avinash Chandra

Avinash Chandra Agency Contractor

Customer Service and Technical Support Guru

India - Tests: 18 - Portfolio: 3

Greetings! I have several years of customer service experience both online and over the phone and for the last 5 years, have been using Infusionsoft, Zendesk, Right Now, Help Shift , Focal Scope and many others to Offer Users Refunds, Apply and Cancel Subscriptions, Cancel and Resend Individual emails as part of an email series or newsletter's, Troubleshoot Technical issues; Reset Passwords, Collect Feedback's and sometime writing new FAQ's and Knowledgebase. I am experienced, competent and organized person with tested skills and capabilities in Customer Support with Wordpress, eBay, Blogs, eCommerce Websites etc. Technical support with Windows, Linux, Macintosh, Android, iOS and Windows Phones. Ticket and Live Chat with Right Now, Helpshit, Zendesk, Kayako, HP Service Desk, Livechat, Comm100, Zoho, Zopim, Livezilla, Velaro and many others. Being a graduate in Information Technology, I believe that my Skills, Experience, Knowledge as well as fluent English in verbal and written is vital for working for you. Additionally, I am highly organized, provides unsurpassed service, professionalism, invaluable support and knowledge. With an eye for details and intense passion for everything about online support, my enthusiasm for this industry is palpable. I marvel in accuracy reasonable turn around time, strong computer skills and I enjoy being an independent asset rather than a cost center.I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a customer service rep as well as your go-to guy for any additional projects you need assistance with. I have reliable internet connection with 5 Mbps upload and download and working HD Webcam, Skype, 40hours a week at my disposal to work for you. I was also a Top Provider in oDesk now Upwork Top 25 Providers in Odesk : http://www.odesk.com/community/oconomy/best_freelance_designers

Groups: Bluehost Developers and Designers, Customer Service Professionals...

$15.00 /hr
6,928 hours