Technical Support Representatives

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Gurdip S.

Gurdip S.

Technical Support & Customer Service Expert

India - Tests: 9 - Portfolio: 1

I am a confident and a professional individual with quick learning capabilities. I espouse a unique blend of technical proficiency and sweetness of customer care amalgamated into it. My technical experience comprises of hands-on experience with basic Active directory, Servers, Windows OS, Network, Printers, IP phones, PBX etc. I am able and available to work full time and can devote myself during weekends as well, as and whenever required.

$6.00 /hr
8,813 hours

Merineth E.

Merineth E. Agency Contractor

Wordpress Expert, Magento, WebHosting Support, Technical Support,

Philippines - Tests: 5 - Portfolio: 6

I have been working in the IT industry for more than 9 years. I have a lot of experience in web development, technical support, system administration both Linux and Windows platform. I am a very well rounded with Technical, Billing, Customer Support, Server Management individual. A Jack of all trade. My core competencies includes the following below: * Wordpress Expert * Magento * OSCommerce * Webhosting server management * Apache server setup/maintainance * Email administration * DNS administration * Google Apps Administration * WHM, cPanel, WHMCS, HSPhere, Pleskbilling * WHM/cPanel installation and maintenance. * Apache, MySQL, PHP, OpenVZ, Virtuozzo, SolusVM, Plesk, * Administrative Support, Content Managing * knowledgeable in bash scripting I have experience with Zendesk, Harvest, Kayako, LiveChat, BugHerd I am and output driven individual and produce 100% results,and finds joy in being able to resolve a customer needs regarding the product or services. I am also open to new learning that may benefit the company that I am representing.

$16.67 /hr
2,434 hours

Raphael Paolo D.

Raphael Paolo D.

Technical Support - Customer Service Professional

Philippines - Tests: 8

I am a firm believer that exceptional customer service can help sustain a business. As a technical/customer support professional with over a decade worth of experience, I pride myself in providing quality service not only for my clients but also for my clients' customer base. Customer oriented, results focused, passionate, not afraid to take ownership and accountability; these are some of the attributes I possess and I feel are needed for giving excellent customer service. I started out in the BPO industry as an agent in 2003 before I transitioned to working from home in 2011. During those years, I worked as a support professional for Dell Inc, Sprint and AT&T U-Verse. From handling technical troubleshooting of hardware and software, internet and modem connectivity to billing and up-selling, these experiences allowed me to develop all the key qualities needed to be successful in my field. My consistent and always improving performances resulted in promotions year after year until I resigned as a Senior Team Manager in 2011. I was then hired by a small kitchen cabinet maker out of New Jersey to handle their customer service. I helped develop processes, knowledge base articles, produced video materials, screened and trained new recruits. As a Work at Home professional, I enjoy working with small to medium sized businesses. I feel a sense of accomplishment whenever I help a business reach its goals. No matter how big or small, if that is your goal then I make it my personal mission. Together, we can take the necessary steps to achieving your dreams for your business.

$10.00 /hr
11,756 hours

Jon W.

Jon W. Agency Contractor

Technical Support Specialist/Help Desk

United States - Tests: 6

I have over 17 years training, experience, and a proven ability as a Tier 1-2 Technical Support Specialist and Help Desk Technician. This allows me to exceed your expectations when it comes to outstanding support and customer service. I’m ready to diagnose and repair Windows XP-Windows 10 and most Mac OS systems. My experience ranges from replying to customer email to hands-on computer repair. There is no computer issue that can’t be resolved. Where I stand apart from the others is my ability to do so in a professional and timely manner.

$22.22 /hr
7,457 hours

Carlo Macapanas

Carlo Macapanas Agency Contractor

IT/Web Researcher/Technical Support

Philippines - Tests: 15

My objectives includes the following are to be able to work efficiently so as to satisfy the needs of my employer, to respond to issues from organizations' computer users, solve problems with automatic diagnostic programs, install, clean, modify and repair software and hardware. Meet deadlines as possible to satisfy client's need.

$5.00 /hr
2,073 hours

Rex W.

Rex W.

System Admin / E-mail support / Technical support / Remote Support

India - Tests: 9 - Portfolio: 3

Over 10 years of experience in IT field as System Administrator / Technical Support Engineer to install, maintain and troubleshoot Linux and Windows systems. Skilled in various software/hardware where problem solving skills, application and systems knowledge can be put in for prompt and successful maintenance of systems infrastructure. Currently looking for a Technical Support Engineer position with challenging opportunity that would use and grow my IT experience. Technical Certifications and Skills: ADCHN - Advanced Diploma in Computer Hardware and Networking. CCNA - Cisco Certified Network Associate Trained (640-802). RHCE - A RHCE Engineer

$8.00 /hr
3,715 hours

Mia Jacob

Mia Jacob

Expert Customer Service & Technical/Help Desk Support

Philippines - Tests: 5 - Portfolio: 7

For 6 years, I worked in the BPO industry as a technical support representative. I handled SMB and enterprise accounts. My main expertise was with the Incident Management Team which harnessed both my customer service skills and technical skills. During this time, I gained knowledge and in depth understanding of Service Level Agreements. During my BPO experience, my communication skills has allowed me to be more patient and be more thorough with providing instructions to end users. My natural ability to de-escalate calls had proven to be asset which was used as an example on how to address similar issues to the team for future reference. Through Upwork, my skills have gained exposure to work with clients in the real estate industry, medical record processing and as a carrier dispatcher. I find high value working for teams with high integrity, goal oriented and client-customer focused. Fun Fact: I love to travel. At least once a year I have to fly-out even if its just for 4 days! Thus it goes without saying that I am well traveled and can adapt to and assimilate with a variety of people and cultures easily. I have been traveling since I was ten years old. Tools Used: Operating Systems: From MS Dos to Windows 8.1; Active Directory, MS Server Software Applications: up to Microsoft Office 2010, Intuit QuickBooks Pro, McAfee Virus Protection; VPN Security Clients: Juniper, Nortel Contivity, Citrix Metaframe, VM Ware; CRM/Ticketing Tools: Dellserve, Siebel and Remedy(ARS/NeTkt), Sales Force, UDA Construction Online, Zoho, Ops Dashboard Automatic Call Distribution (ACD): Avaya and CTI Systems; ERP: SAP Business One; SWITCH: Nortel DMS-500 Netrac Command Interface Client (This tool is used to configure the switch; a telnet emulator to access network elements); Net Analyst (software application for testing communications circuits with a wide variety of test equipment) Xpercom (web xing UI equipment inventory management system) Web based Tools through Upwork experience: Asana, DropBox, Eyebeam, Evernote, Five9, GDrive, Last Pass, Lightshot, Mind Meister, Ring Central, RPData, Sales Force, Screencast, TeamViewer, Teamwork, Trello, UDA, Vimeo, Zendesk, Zendone, Zoho, Zoiper, Zopim,

$8.00 /hr
1,600 hours

Avinash Chandra

Avinash Chandra Agency Contractor

Customer Service and Technical Support Guru

India - Tests: 18 - Portfolio: 3

Greetings! I have several years of customer service experience both online and over the phone and for the last 5 years, have been using Infusionsoft, Zendesk, Right Now, Help Shift , Focal Scope and many others to Offer Users Refunds, Apply and Cancel Subscriptions, Cancel and Resend Individual emails as part of an email series or newsletter's, Troubleshoot Technical issues; Reset Passwords, Collect Feedback's and sometime writing new FAQ's and Knowledgebase. I am experienced, competent and organized person with tested skills and capabilities in Customer Support with Wordpress, eBay, Blogs, eCommerce Websites etc. Technical support with Windows, Linux, Macintosh, Android, iOS and Windows Phones. Ticket and Live Chat with Right Now, Helpshit, Zendesk, Kayako, HP Service Desk, Livechat, Comm100, Zoho, Zopim, Livezilla, Velaro and many others. Being a graduate in Information Technology, I believe that my Skills, Experience, Knowledge as well as fluent English in verbal and written is vital for working for you. Additionally, I am highly organized, provides unsurpassed service, professionalism, invaluable support and knowledge. With an eye for details and intense passion for everything about online support, my enthusiasm for this industry is palpable. I marvel in accuracy reasonable turn around time, strong computer skills and I enjoy being an independent asset rather than a cost center.I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a customer service rep as well as your go-to guy for any additional projects you need assistance with. I have reliable internet connection with 5 Mbps upload and download and working HD Webcam, Skype, 40hours a week at my disposal to work for you. I was also a Top Provider in oDesk now Upwork Top 25 Providers in Odesk : http://www.odesk.com/community/oconomy/best_freelance_designers

$15.00 /hr
6,928 hours

Nilo F.

Nilo F. Agency Contractor

Customer Service/Virtual assistant/Technical Support

Philippines - Tests: 8 - Portfolio: 3

A motivated and passionate person. Always want to achieve set goals and never lose interest to challenging things. Driven to perfection and can deal with different people with different personalities. I want to continue what I have started as a call center agent. It is a fulfillment for me every time I help people and make them happy after each call/work. Working in a Business Process Outsourcing industry for 3 years makes me feel that this kind of job I chose is really for me. I received many certificates recognizing my achievements and expertise in Training, Customer Service, Technical Support, Virtual assistant and Telemarketing. I am also interested in any kind of Virtual jobs especially Data Entry, Real Estat-lead mining, Social media and many more.

$4.76 /hr
1,627 hours

Oliver Montero

Oliver Montero

Technical Support Rep/ Customer Service Rep

Philippines - Tests: 7 - Portfolio: 1

Skilled free-lancer computer technician and more than 10 years experienced in computer industry. Worked in 3 different computer cafe as computer technician. Experienced in call center providing service to customer for technical and non-technical issues. Works well independently or in a group setting providing all facets of computer issues. Easily identify and resolve technical issues and concerns. Experienced and knowledgeable in diagnosing, troubleshooting and resolving client issues with hardware and software maintenance, installations and upgrades. Excellent communication and presentation capabilities.

$3.33 /hr
3,832 hours