Technical Support Representatives

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Sheldon Harris

Sheldon Harris

Customer Service/Technical Support

Jamaica - Tests: 4

My name is Sheldon Harris, I am 30 years of age. I have vast experience in the field of Customer Service at the highest level, where I have attained merits and posses good communication skills both orally and verbally .I was previously employed to an International company for over 4 years, where I was a customer service representative until being promoted to a Team Supervisor in the same field. I am willing to work with any company or anyone, where my extensive customer experience will be further developed and utilized.Based on my knowledge and skills acquired over the years, I am confident that if given the opportunity, not only will I benefit greatly from your organization but will also make significant contributions being a self-motivated, conscientious and adaptable individual.

$8.89 /hr
2,539 hours

Von C.

Von C. Agency Contractor

Customer Service and Technical Support

Philippines - Tests: 11 - Portfolio: 4

A career with a progressive organization that will use my education, skills, talents, abilities, and experience in an executive capacity, and to work in a company that would be a very valuable experience to enhance my knowledge of the industry. Seeking for a position where my extensive experience will be further developed and utilized. - Highly competitive , self-starter who is organized, disciplined, loyal and goal oriented. - Excellent communication skills demonstrated by the ability to work with people of diverse backgrounds. - Well trained in dealing with customers and in giving the service that could exceed their expectations. - Resourceful and committed. Versatile and adaptable. - Friendly and enthusiastic. - Conduct and guide root cause analysis sessions, with full report on solutions. - Transferrable skills learned within this position are establishment of effective documented, analysis and reporting system. - Determining areas for process improvement and control and working to achieve realist planned results.

Groups: BigCommerce

$13.33 /hr
9,025 hours

Melchor Gabiana

Melchor Gabiana Agency Contractor

Virtual Assitant, Technical Support and Customer Service

Philippines - Tests: 6 - Portfolio: 2

FULL TIME FREELANCER Experienced Technical Support, Experienced Customer Service, Virtual Assistant, Administrative Support, Lead Generator, Data Mining, Data Entry, Researcher, Computer Graphics (Photoshop) In over two years of my employment in Computer World Philippines being Sales/Technician I have experience a ton of client customer service there. An aspect of my responsibilities is taking care of the issue of client of their purchase item and technical issues. My goals are to be more gainful and effective in the allotted assignment with elevated expectation of value by applying the greater part of my insight, work experienced, and abilities. Intend to give superb commitments and working ability for the advancement and improvement of your organization. I can promise that I have the right stuff for what you are looking for. I have taken in the estimation of cooperation and responsibility, how to win, how to start, how to focus and concentrate on objectives, how to adjust my time and needs. I have a yearning to exceed expectations and give the customer need. I can oversee, assemble/gather data proficiently, precisely and entirely take after direction and rules when working.

$5.56 /hr
160 hours

Michael David Lim

Michael David Lim

Technical Support/Customer Service/Sales Representative/Data entry

Philippines - Tests: 2

I graduated B.S. Mechanical Engineering from one of the most respected engineering school in the Philippines, Mapua Institute of Technology, last 2006 and I have been working in the call center industry since. 2006-2008: Dell Technical Support Representative level 3 (TSR) 2008-2010: Wachovia Phone Banking (CSR) 2010-February 2013: Enrollment Advisor for (Sales) I work hard and never had attendance issues in all companies. Computer literate, knowledgeable in office applications like Microsoft Excel, Word and Powerpoint. I love sports, cooking, eating and travel.

$7.78 /hr
2,896 hours

Febe Z.

Febe Z.

Expert Customer Service Associate With Technical Support Background

Philippines - Tests: 3

Self-motivated call center professional with solid in-bound and out-bound experience in high volume call center environments. Excellent communication and problem-solving skills coupled with initiative and accuracy provide the customer with an efficient and positive experience. An energetic employee with a consistent track record in meeting productivity targets in all areas. An energetic telephone banker with almost 2 years experience in a dynamic banking firm. Strong communication and computer skills contribute to high levels of efficiency and productivity. Proven track record in resolving complex clients issues and finding workable solutions. A strong sense of urgency coupled with in-depth product knowledge promotes clients satisfaction and improved clients loyalty. Verifiable achievement of performance bench marks in all areas. I'm very much interested in technical or customer service which I was perfectly trained and employed previously.

$11.11 /hr
1,015 hours

Regine M.

Regine M.

Data Entry/Web Researcher/Customer Service and Technical Support/Admin

Philippines - Tests: 8 - Portfolio: 8

Determination, hard work, creativity and love for learning and work are just a few traits that I have. I am competent in Basic Computer Skills such as Microsoft Word, Excel, Access and Powerpoint as certified by the Technical Education and Skills Development Authority (TESDA), one of the Government unit in our country and even graduated with honor. Administrative support has been part of my career after acquiring my Diploma in Computer Studies. Worked as a secretary and performed in different administrative task such as data encoding, email handling, phone support and web researching. I'm also proficient in providing best quality customer service and technical support for being a part of my experience as a contact center agent in one of the Telecommunication company in the country. Over the past 4 years of experience on different careers, I have developed an effective and efficient way to do tasks faster and more accurate. I'm very passionate in getting things done as instructed even under pressure. After my experience in customer service, I was given a chance to further enhance my skills through different projects that I've worked and been working on oDesk. Such skills includes, data entry, web research, product uploads in Google Play and Amazon and video creation. Now, my goal is to become associated with a project where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation and to obtain a position that will provide me the ability to apply my work experience to a growing industry. To be able to achieve this, I make sure that all the task given was handled effectively while continuously providing best quality service. I'm a fast learner and I'm very much willing to learn new things. I studied and trained to be a multitasking person and I see to it that all task was done on time so taking me will definitely be of assistance in accomplishing your project and I assure you that you'll not regret taking me as a part of it. Thank you very much and Have a blessed day!

$5.83 /hr
2,426 hours

May Cupcupin

May Cupcupin Agency Contractor


Philippines - Tests: 6

I have worked for more than 8 years for major BPO companies in the Philippines and I have helped managed our family business for more than a decade. I also have worked for a travel agency for more than a year and helped increase customer retention and sales. These work experiences has helped hone my excellent sales and customer service skills to drive revenue and profits in every projects I engage in. Rest assured, I work efficiently with guaranteed returns.

$8.89 /hr
12,262 hours

Muhammad Ikram

Muhammad Ikram

OpenX, JIRA Expert and Systems Engineer

Pakistan - Tests: 5 - Portfolio: 4

A highly efficient, methodical and talented IT professional having considerable experience of developing, implementing and managing networks, data centres, servers and virtual servers. Possessing a broad range of developed skills gained through establishing full IT projects, networks and infrastructures, website design and development from initial conception to completion, including customer liaison, design, testing and successful implementation within budget, scope, timescales and process limitations in a customer focused, multi-site business environment. Extensive LAN/ WAN/ Hardware/ Software experience. Pro-active approach to working cross-functionally, maintaining the delivery of I.T. services and technology projects. I have extensive experience particularly in OpenX (Revive Adserver), AWS, JIRA and Server Administration.

$30.00 /hr
1,840 hours

Aaron Summers

Aaron Summers

Linux Cloud Engineer / 14 Years Real World Experience

United States - Tests: 7 - Portfolio: 2

Daily engineering and administration of OpenBSD, FreeBSD, Linux and Windows based operating environments. LAN/WAN: Experience identifying a large number of network and host based security problems. Stabilized the bandwidth billing system for accuracy and provided assistance to the web development team. UNX(tm)/Linux/BSD: Designed and built a custom Enterprises Data Ware House utilizing RedHat Enterprise Linux, IBM Information Server, and the Sun N1 toolkit. Back ported the RedHat clustering tools and GFS modules for RedHat Enterprise Linux 4. Customized the operating environment for running the IBM Information Server 8 family of applications, consisting of IBM DB2 V 9.3, IBM WebSphere 6.0, IBM DataStage and IBM QualityStage. Was the single onsite operations point for the HP-UX, Solaris, FreeBSD, MacOS X, and Linux machines. Wrote custom tools for monitoring and metrics. Fluent in the change management process as it relates to Sarbanes Oxley, internal, and external audits. Extensive documentation of custom applications, primarily our custom data warehouse solution. Designed and implemented the company's external web presence using Solaris 10. Utilized zones, the ZFS file system, and hardware RAID on the T2000 platform. Wrote my own tools in Perl, C, and the Bourne shell. Debugged many complex operational problems. Specialties Started running Linux around 1993, kernel was 0.99 Moved onto SunOS and Open/FreeBSD. Since have worked with HP-UX and SCO extensively. Currently work with RHEL, AMI Linux, CentOS, OpenBSD, EC2, Parallels, and Rackspace.

$30.00 /hr
6,151 hours

Paul B.

Paul B.

Experienced MQL4 programmer

United Kingdom - Tests: 13 - Portfolio: 5

MetaTrader 4 Programmer (MQL4) I'm a professional programmer with over 5 years experience in trading forex and converting / interpreting systems for Expert Advisor automation. As a Company Director (CEO) of over 15 years I always work to high standards in a completely professional and ethical manner. Being UK based, I am fully conversant with the complexities of the English language and can convey complex points in an understandable manner. All indicators, expert advisors and scripts I produce are professionally coded, tested and robust, and include the following as standard (where appropriate): - 4/5 digit broker compatibility - Automatic time zone / offset recognition - Built in error checks - Built in safety features (i.e. Closure of orders where stop loss setting fails) I have previously coded the following complex scenarios which can be readily built into future projects: - Serial number protection linked to varying expiry dates - Restriction of indicators/expert advisors to specific chart types and/or timeframes - Automatic changing of charts to correct timeframes - Lot sizing based on account risk percentages - Spreadbetting compatibility - News avoidance (eg. Stopping trades around high impact releases) - Scraping for retrieving information from web sites / RSS feeds I have developed a robust licencing system which can be encoded into any EA or indicator. It allows on-line authorization, chart and time-frame restrictions plus allows remote changing of EA/indicator settings and variables. Please ask for a demo if you are interested. All expert advisors are coded to provide for enhanced optimization and quick backtesting. As a supplementary service I can create professional looking installers and autorun front ends for installation CD's, USB sticks, etc., including the incorporation of logos and branding graphics. I also have experience writing technical manuals, creating video tutorials and preparing seminars.

$30.00 /hr
123 hours