Technical Support Representatives

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  1. Lester Apuntar

    Lester Apuntar

    Customer Service Sales/Technical Support - Data Analyst/Entry

    Philippines - Last active: 5 months ago - Tests: 3

    Graduated since 2004 with a course of Business Management, since then been working in different industries such as Retail, Call Centers, BPO and Media. Working on different regions such as MENA and US for international accounts on technical supports. I have always been keen, prompt and very versatile towards work. Easy to get along, a good listener and always suggests positive ideas to better enhance once tasks for positive outcome. Good communication skills and knows how deal every situation in a calm manner. Currently, I am based in Dubai, UAE working as a Media Photographer in one of the largest publications locally. I have been dealing with lots of people and personalities on a daily basis as the job requires. And personally I always choose to excel in each and every situation that life will throw me.

    $10.00 /hr
    254 hours
    4.70
  2. Sheldon Harris

    Sheldon Harris

    Customer Service/Technical Support

    Jamaica - Last active: 5 hours ago - Tests: 4

    My name is Sheldon Harris, I am 30 years of age. I have vast experience in the field of Customer Service at the highest level, where I have attained merits and posses good communication skills both orally and verbally .I was previously employed to an International company for over 4 years, where I was a customer service representative until being promoted to a Team Supervisor in the same field. I am willing to work with any company or anyone, where my extensive customer experience will be further developed and utilized.Based on my knowledge and skills acquired over the years, I am confident that if given the opportunity, not only will I benefit greatly from your organization but will also make significant contributions being a self-motivated, conscientious and adaptable individual.

    $6.67 /hr
    1,442 hours
    5.00
  3. Virgilio Manzanas

    Virgilio Manzanas

    Technical Support/Customer Service Representative

    Philippines - Last active: 5 hours ago - Tests: 5

    Ive been in the call center industry for over 6years. My experience in the industry has helped me develop my passion for customer service. I also acquired the ability to effectively communicate with people. I handled calls from some of the leading telecommunication companies in the US like verizon, Time warner cable and BrightHouse Networks. My aim is to provide my employer excellent quality work I'm looking for a challenging career in the customer service/ technical support or email support field but i also love to learn new things. Im a fast learner.

    $3.00 /hr
    2,268 hours
    5.00
  4. Timothy john N.

    Timothy john N.

    customer service, DSL technical support, upselling

    Philippines - Last active: 5 days ago - Tests: 6 - Portfolio: 6

    I am a very flexible team-player, I also make sure that the customers that I am dealing with would also find that they are being taken cared of as well. In doing so, I know that I am providing them a very pleasant experience that they would expect from a very professional and helpful customer service specialist. I worked as a Customer Service representative for Virgin Mobile USA for a couple of months, and also has experience in doing Technical Support trouble-shooting for AT&T DSL in America. Including : (For Virgin Mobile) - Accepting calls from customers that have issues on their phone bill or if ever they would like to change their current plan to a different one. - Also simple tasks such as updating information on the customer's account if ever they want to change anything on the records. (With proper verification first of course, for account security purposes as well) - Accepting/Making payments through credit card information given by the customers to pay their phone bill (For AT&T DSL internet) - Pretty much, I handle the "escalated calls", pertaining to difficult or irate customer issues. - Trouble-shooting browsers for customers if their browsers are not working properly or running slow than usual - Also testing out the signal of the modem of the customer, if ever the modem is the one causing the issue. Also giving advice in a more convenient/efficient way for the customer to purchase a new modem, if ever the modem they are using has gone bad, thus, making a sale as well. - Doing remote access, using tools from the office, to go into the pc of the customer. They can actually see my mouse moving on their screens, so that they will know what I am doing as well. And, I am always doing the extra mile of giving extra information and tips to the customer so the problem can be avoided in the future. I am pretty much eager to learn and also a fast learner. I'd be happy to take on any projects that may require my skills or services.

    $5.56 /hr
    670 hours
    5.00
  5. Lora Jell Salonga

    Lora Jell Salonga

    Graphic Designer/Customer Service/Technical Support

    Philippines - Last active: 1 day ago - Tests: 5 - Portfolio: 2

    Hi! Thanks for viewing my profile. I graduated with a Bachelor's Degree in Information Technology. I've been a graphic designer, technical support and customer service for several years. I've been assigned to be a mentor and quality apprentice. I've taken escalations and dealt with difficult customers. I'm pretty much familiar with communicating with different types of customers. * Amazon.com Customer Service : Voice * Target.com Customer Service : Voice * Kindle Technical Support : Voice * Intuit (TurboTax) Technical Support : Email I've been assigned to do layouts and designs using Adobe Photoshop CS and create visual presentations using MS PowerPoint and Adobe Premier. I also have knowledge in MS Office, MS Excel, Windows Movie Maker, Pinnacle and HTML. I'm self-motivated, hard working and patient. I'm also a positive and a goal oriented individual. I've gained all of these because of my family and job experiences. I always want to finish tasks given to me on or before the deadline. I'm very flexible when it comes to work hours. I could accomplish tasks according to what is required. I could work long hours if needed. I'm looking for a job that would help me provide and take care of my family needs. I'd also want to help improve and expand business of the company/team that would hire me. If I'd be given a task that I'm unfamiliar with, I'd always be willing to learn to accomplish the job and build work relationship.

    $4.44 /hr
    3,209 hours
    4.89
  6. Roel Cabaluna Jr

    Roel Cabaluna Jr

    Technical Support/Customer Service Representative/Vritual Assistant

    Philippines - Last active: 1 day ago - Tests: 6

    I have experience in Outbound & e-mail sales & marketing, and Customer Service Support. I can fix, troubleshoot, and upgrade mobile phones, and desktop computers. I have above average typing speed of 75 WPM with good accuracy. I can also perform jobs like data entry, web designing, writing, researching, etc. - I can be your all-around virtual assistant.

    $6.00 /hr
    2,744 hours
    5.00
  7. Roger anthony a I.

    Roger anthony a I.

    Recruitment Consultant, IT, Customer Service, Technical Support

    Philippines - Last active: 5 hours ago - Tests: 5 - Portfolio: 1

    In my five years of employment, i have developed technical support and customer service skills as a Technical Support Representative for AT&T; Bellsouth. I learned how to troubleshoot wired and wireless DSL connections, configure modems and routers etc.. but the most important thing is that i learned how to provide good customer service. I also have skills in recruitment which i practiced for almost 4 years. In the Philippines, i was able to recruit more than 200 candidates to work as a Customer Service Representative for 3 of our call center clients in Makati. I continued to work in Dubai as a Recruitment Consultant handling Sales and Customer Service Representatives for our Major Client, Etisalat,the leading communications company in the UAE. I'm seeking the opportunity to further sharpen my writing skills since writing is what i do when i have the time.

    $12.89 /hr
    6,989 hours
    5.00
  8. Jitender Singh

    Jitender Singh

    System Administrator, Technical Support, Customer Service

    India - Last active: 1 day ago - Tests: 6

    Hello everyone, I Jitender Singh, having experience of almost 9 yrs in Technical Support and Customer Service with all Multinational companies, I have worked with companies like Exl services, HCL Technologies, DELL International and iYogi Technical Services. I have 5 yrs of experience in Customer Service. During my 4 years experience in Technical support, I have acquired demonstrated ability in all aspects of troubleshooting, installations, and configuration for a variety of desktops, laptops, hardware, and software. I’m highly skilled in delivering very complex technical information. In addition, I am task oriented, get pleasure from accepting challenges, and persistently keep pace with the most recent advancements in the IT field.

    $11.11 /hr
    214 hours
    5.00
  9. Thomas A.

    Thomas A.

    Systems Administrator / Customer Service / Technical support

    Kenya - Last active: 1 month ago - Tests: 14

    A dynamic professional with over five years of experience in Network Management, Systems Administration, Customer Support, Service Delivery, Help Desk support and Project Management. Proven ability to create and deliver solutions tied to business growth, organizational development and Systems/Network optimization. Skilled problem identifier and troubleshooter, comfortable managing systems, projects and teams in a range of IT environments. Specialized Technical Skills: * Operating Systems: Windows OS (XP,7,8), Mac OS, Unix/Linux * Windows Servers, Mac OS X Servers, Linux Servers * Networking: LAN/WAN, VPN, TCP/IP, Routing/Remote Access * Microsoft Cloud services; office 365, windows Azure * Microsoft Office; 2003/2007/2010/2013 *DVR/NVR Configurations

    $15.00 /hr
    837 hours
    4.66
  10. Christian Rey Cabreza

    Christian Rey Cabreza

    Sales/Customer Service/Technical Support Expert | Microsoft Support

    Philippines - Last active: 1 day ago - Tests: 4

    I have been part of the BPO Industry for almost 7 years and was able to polish my communication skills by communicating and catering service to customers from different US States from different US Businesses. (eg. Microsoft, Sony, HSBC and Comcast). I was part of an outbound sales team for HSBC for 2 years. Mainly we call customers to upgrade or sign up to HSBC's credit card options. All calls are recorded and need to pass Quality Monitoring. All disclosures need to be clear before the sale will be processed. After HSBC, I joined Comcast, where the team focus mainly on Customer Service and Technical Support. We assist Comcast Cable Subscribers. Assist them in setting up digital cable boxes to their TV, billing, activation and provisioning of their digital cable boxes. We also dispatch technicians to help and assist customers who are not comfortable doing the troubleshooting over the phone. After Comcast, I have been part of Microsoft. This is where I was able to enhance my Technical Skills by assisting customers in installing or upgrading their operating system or Office Application. I also assist customers in setting up their Outlook and/or syncing their other email addresses to Outlook. It was not necessary but I love extending my assistance to customers to provide them good service. I also did sales for Microsoft Store where in we sell different Microsot Products like Operating System, other Microsoft Application, Laptops and X-BOX. I was with Microsoft for almost 2 years. I left Microsoft to pursue different career and joined Sony wherein the team handles Chat Sales. We do consultative Selling, product promotion and order processing. I was trained to handle 3 chat windows at a time. After up selling we process the order if the customer is already interested. In the event that the customer needs time to think or assess what they really need, we provide our Inbound Sales Team Phone Number. My main goal in applying for a position here and in contacting you is to step up and learn more by getting hired through oDesk. I want to open a door wherein I can share my knowledge in each field that I was able to be part of. I also want to enhance my skills and learn more to be a competitive individual in Home Based Work environment. I am dedicated and reliable. I like to learn new things and to think outside of the box. I see to it that I give my best effort and performance in each task that I handle. Your time and trust is my key to opening the door of success. I hope to be part of your Team - Soon.

    $4.44 /hr
    2,219 hours
    5.00