Christian Rey Cabreza
Sales/Customer Service/Technical Support Expert | Microsoft Support
Last active: 15 hours ago
I have been part of the BPO Industry for almost 7 years and was able to polish my communication skills by communicating and catering service to customers from different US States from different US Businesses. (eg. Microsoft, Sony, HSBC and Comcast).
I was part of an outbound sales team for HSBC for 2 years. Mainly we call customers to upgrade or sign up to HSBC's credit card options. All calls are recorded and need to pass Quality Monitoring. All disclosures need to be clear before the sale will be processed.
After HSBC, I joined Comcast, where the team focus mainly on Customer Service and Technical Support. We assist Comcast Cable Subscribers. Assist them in setting up digital cable boxes to their TV, billing, activation and provisioning of their digital cable boxes. We also dispatch technicians to help and assist customers who are not comfortable doing the troubleshooting over the phone.
After Comcast, I have been part of Microsoft. This is where I was able to enhance my Technical Skills by assisting customers in installing or upgrading their operating system or Office Application. I also assist customers in setting up their Outlook and/or syncing their other email addresses to Outlook. It was not necessary but I love extending my assistance to customers to provide them good service. I also did sales for Microsoft Store where in we sell different Microsot Products like Operating System, other Microsoft Application, Laptops and X-BOX. I was with Microsoft for almost 2 years.
I left Microsoft to pursue different career and joined Sony wherein the team handles Chat Sales. We do consultative Selling, product promotion and order processing. I was trained to handle 3 chat windows at a time. After up selling we process the order if the customer is already interested. In the event that the customer needs time to think or assess what they really need, we provide our Inbound Sales Team Phone Number.
My main goal in applying for a position here and in contacting you is to step up and learn more by getting hired through oDesk. I want to open a door wherein I can share my knowledge in each field that I was able to be part of.
I also want to enhance my skills and learn more to be a competitive individual in Home Based Work environment.
I am dedicated and reliable. I like to learn new things and to think outside of the box. I see to it that I give my best effort and performance in each task that I handle.
Your time and trust is my key to opening the door of success.
I hope to be part of your Team - Soon.