Technical Support Representatives

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  1. Lucia R.

    Lucia R.

    Infusionsoft Expert | Consultant | Reliable | Excel VBA Macros

    United States - Last active: 1 day ago - Tests: 9 - Portfolio: 10

    Expert in Infusionsoft: High Level Marketing Automation, Campaign Builder, E-commerce, Billing Automation, Customer Hub, Wordpress integration, Reporting and more. Over 5 years on oDesk/upWork, more than 2,300 hours, worked 60+ jobs with a 5 Stars feedback and a TOP RATED badge. I have launched and maintained several Infusionsoft applications implementing complex campaigns and marketing automation successfully. I have also integrated the app with Customer Hub, LeadPages, PlusThis, iMember360 and Wordpress. I can now help you and your business grow by doing the same. I can also teach you 1 on 1 or train your team on how to use Infusionsoft efficiently including sharing my own tricks and works around. I will gladly give you my advice on any existing campaign or provide you with ideas on how to use Infusionsoft to its full potential saving you time and money by automating tasks and process. I enjoy assisting others in solving any problems they may have, be it service, technical, information or support related. I have the knowledge, experience, skills, qualifications and drive needed. I'm also an expert in VBA MACROS EXCEL and WORDPRESS because I truly find it a challenging & rewarding field. My Database background offers an advantage in better understanding today's expanding information technologies. However I'm very versatile and I have successfully perform other tasks like project manager, bookkeeping, logistics, etc. Because of my experience, education (Computer Engineer / Masters in Computer Science/ Consultant Certified), desire, skill base, not to mention my extremely high rate of typing, I am able to accomplish any number of different job assignments accurately, above expectations remarkably fast, most within a mere matter of hours. I prefer to choose only jobs I enjoy doing, therefore I know I'll do the job right fast. Only in this way does everyone benefit. Excellent oral & written communication, troubleshooting, problem-solving, organizational skills, with the ability to effectively interact in all levels of management & customer bases. Manage multiple customer cases simultaneously, provide regular progress updates to customers & management. Ability to think strategically & outside the box while presenting technical concepts & actions in a clear manner to management or customer clientele. 18 yrs of IT experience with all size companies. Large as AT&T, Monterrey Tech, CEMEX, Towers Watson & Microsoft. Medium and Small like Propel Consulting, SchulzBusiness, Pure Salt Design, etc. were I've won top awards. 100% fluent in Spanish & English, able to translate and/or transcript in either.

    $78.00 /hr
    2,379 hours
    5.00
  2. Jesse Ratterree

    Jesse Ratterree

    Composer / MVC5 / PHP Symfony / SQL / AWS / .NET / NoSQL / C#

    United States - Last active: 3 days ago - Tests: 2 - Portfolio: 1

    I'm a composer and sound engineer with over 15 years experience playing in live bands and producing music for various projects. I have produced over 70 professional songs in 2014 alone. Just take a look at my feedback and you’ll quickly see why I’m one of the top 1% contractors on oDesk. I'm currently the 'go-to' audio guy for several developers who make iOS/Android games. I am one of the most affordable composers you will find. 

I'm also a full time freelancer. That means I'm not doing this on the side so you'll get the quickest turnaround imaginable. Published Games:

 Playground Wars – Glowdot Productions (music) iOS: https://itunes.apple.com/us/app/id658021920?mt=8 Android: https://play.google.com/store/apps/details?id=com.glowdot.PlaygroundWars Cognitile from Express Media (SFX / music / voice / levels)

iOS: 
https://itunes.apple.com/ie/app/cognitile/id583279641?mt=8&ign-mpt=uo=2 Android: https://play.google.com/store/apps/details?id=com.expressmedia.cognitile

 AquaDude from Vortex Gaming (SFX and Music) 
https://play.google.com/store/apps/details?id=com.vortexgaming.aquadude
https://itunes.apple.com/app/aquadude/id542501084


 RoboHero from BravadoWaffle (music/sfx)
 http://itunes.apple.com/us/app/robohero/id494449491?mt=8 (free download) 

WOMBI Detetcive from Wombi (music/sfx/voice talent)
Trailer: http://www.youtube.com/watch?v=PB3V48PkKSs&feature=plcp
 https://itunes.apple.com/app/id555605455

 https://play.google.com/store/apps/details?id=com.wombi.wombidetective World 1-1 from Headlights games (Music)
https://itunes.apple.com/US/app/id605385905?mt=8&ign-mpt=uo%3D4


 Melon Dash (unity/web game) (sfx)
http://www.melondash.net/Alpha/WebPlayer.html


 Fealty from Asmadi Studios (music only)
http://itunes.apple.com/us/app/fealty/id475252758?mt=8

 Swipa Dollar from Memfry Games (music/sfx)
https://itunes.apple.com/us/app/swipadollar/id555098379?mt=8


 Taking Shape from Darshin Studios (music/sfx)
http://itunes.apple.com/app/id540034505

 Diamond Gems from Balloon Island (music/sfx)
https://play.google.com/store/apps/details?id=com.balloonisland.diamondgems

 Fish It from Apptoyz (music) 
http://itunes.apple.com/us/app/apptoyz-fish-it/id543548989?mt=8

 Quiz App from Apptoyz (music/sfx)
http://itunes.apple.com/us/app/apptoyz-appquiz/id543869288?mt=8


 RhythmFourBeat from FourBeat (music/sfx)
http://camp-fire.jp/updates/view/1343

 SFX/Music Example: https://www.youtube.com/watch?v=XY2v154qVV8&feature=player_embedded




    $33.33 /hr
    2,967 hours
    5.00
  3. Muhammad Asif

    Muhammad Asif

    Wordpress | Wishlist Members Expert | DAP Expert | OP.2.0 Expert.

    Pakistan - Last active: 1 day ago - Tests: 4 - Portfolio: 16

    I am expert in building websites using: Wordpress, Php, MySql, HTML/CSS, Technical Customer Support Management, Joomla, Woo Commerce, Wishlist members, Digital Access Pass (DAP), Optimize Press 1.0 and 2.0, Genesis Framework, Woo Framework.. Cloning and migration. Integration of 1shoppingcart, Premium Web Cart, 2co, Paypal Clickbank. Customization of: Aweber, MailChimp, GetResponse, IContact Form and setting up. I am a quality communicator and deliver project in time so far throughout the Odesk history. I have earned certificate for Woo Commerce sites setup and Creation and Managing Responsive templates.

    Groups: Bluehost Developers and Designers

    $56.00 /hr
    4,603 hours
    4.99
  4. Ivan Ershov

    Ivan Ershov

    Cloud Architect/Engineer/Devops / Linux Admin

    Russia - Last active: 1 day ago - Tests: 11 - Portfolio: 2

    Over the last 10 years, I have been working as technical support engineer/team leader/infrastructure architect for the different companies with on-premise/cloud hosting. My competency lies in planning, development, deployment and setup of the environments from scratch, troubleshooting/support/improvement of existing production systems based on Linux/Unix with the focus on automation and high availability. Have a lot of experience in automation/monitoring/backup of different distributed environments with LAMP stack and other applications, different clustering, scalability and high-availability techniques. Operating systems: Debian/Ubuntu, Redhat(Fedora, RHEL, Centos), Suse, AmazonLinux Level of skill with Unix/Linux: RHCE MailServers: qmail, postfix, sendmail etc Databases: Postgresql, Oracle, Mysql, noSQL databases (Mongodb, Cassandra, Couchbase, Redis etc) Clustering: RHCS, terracotta, heartbeat, pacemaker, distributed balanced setups Programming, scripting languages: Bash, PL/SQL, Ruby Clouds: AWS/Tata/RackSpace/CloudStack/Openstack/Azure Automation: Chef/Puppet, RightScale, AWS Opsworks,CloudFormation etc Continuous integration/deployment: Docker, Atlassian tools, Jenkins, SVN/Git, Codebase etc. Loadbalancers/proxies: Clouds LBs, Haproxy, mod_jk, Squid, Apache, Nginx Application servers: tomcat, jetty, jboss, Apache, Nginx, different PHP-based servers Monitoring: Nagios, Zabbix, Newrelic, OMD etc English: fluent Availability: up to 30hrs/week

    $38.89 /hr
    1,692 hours
    4.96
  5. Ronald T.

    Ronald T.

    Pro Web Designer, Website Development, Webflow, WordPress, Joomla, SEO

    United States - Last active: 1 day ago - Tests: 13 - Portfolio: 12

    I possess a very diverse background and a proven track record of success. I am a personable, reliable, highly skilled individual with decades of experience in information technology, quality assurance, sales, marketing, and customer service. My services include, but are not limited to: ✓ Web Design and Website Development (HTML, PHP, Webflow, WordPress, and Joomla). ✓ WHMCS Development and Management (WordPress, Joomla, or PHP based). ✓ eCommerce - WooCommerce, VirtueMart, Ecwid, X-Cart, and more! ✓ Search Engine Optimization - SEO Campaigns (Web CEO Pro). ✓ Search Engine Marketing - SEM Campaigns (Google AdWords and PPC). ✓ Keyword Research and Analysis (Market Samurai and Web CEO Pro). ✓ Website SEO Site Audits (Web CEO Pro Desktop Edition). ✓ Website Content Inventory and Analysis (Proprietary Methods). ✓ Marketo, Infusionsoft, OntraPort, and Eloqua Administration and Management. ✓ Google Analytics, Webmaster Tools, AdWords, AdSense, and more! Ron aka LanWanMan, Upwork Freelancer since 2009 — Upwork Client 100% Recommended — Upwork 5.0 Rating — 2,900 Plus Hours — Upwork "Top Rated" — Upwork Money Back Guarantee Program Guaranteed Freelancer (Client / Job Dependent). Several repeat clients. Please take a moment to review my work history, feedback, and ratings below. For you convenience, my resume is attached to the portfolio section of my freelancer profile here on oDesk. Pay rates are negotiable dependent upon contract duration, complexity, and estimated total earnings. Your Success is My Success! Cheers! Ron aka LANWANMAN, Ocala, Florida USA TECHNOLOGIES AND APPLICATIONS (Partial List): WordPress, Joomla, RocketTheme and Gantry Framework, StudioPress and Genesis Framework, Webflow, WooCommerce, VirtueMart, Ecwid, X-Cart, WHMCS, PHP, MySQL, HTML5, CSS3, WHM, cPanel, Google Analytics, Google Webmaster Tools, Google AdSense, Google AdWords, PPC, SEO, SEM, Infusionsoft, OntraPort aka Office Autopilot, Marketo, Eloqua, MailChimp, AWeber, Zopim, Kayako Resolve…. RESOURCES: Internet Access -- With regard to Internet access, I have high-speed (10Mbps DSL) Internet service. In the event of complete in-house failure, I toss my high-end ASUS laptop in the car and head up to the community library where there is free high-speed Internet access. Software Resources -- Regarding software resources, I use my own licensed applications software consisting of, but not limited to: Microsoft Office 365 (Microsoft Online Services), Microsoft Office Pro 2010 and 2013, Microsoft Visio 2010 Premium, Microsoft SharePoint Designer, Adobe Creative Suite (CS3) Web Premium, Adobe Dreamweaver CS6, Adobe Acrobat X, Web CEO Professional (Unleashed) Edition SEO software, Market Samurai, The Best Spinner, and a "fleet" of other software that I have amassed over the years. Hardware Resources -- Regarding hardware and in-house networking resources, my primary computer is a high-performance ASUS laptop (G75VW-BBK5) with Microsoft Windows 7 Ultimate; loaded, well maintained and optimized for the types of work that I perform. In addition, I deploy a Dell Precision 690 Workstation with Microsoft Vista Ultimate and a Dell Optiplex 620 with Microsoft Windows XP Pro. Those additional computers typically serve as backup or are used for long running semi-automated and fully automated jobs. The entire network including the three computers are protected by the latest version of Norton Internet Security. I am a Microsoft Partner Program member with current emphasis as a Microsoft Certified Partner Network Sales and Services Advisor for Microsoft Online Services (Office 365). In addition, I am an Adobe Authorized Reseller, ENOM reseller, and WebHostingBuzz reseller--Ron aka LanWanMan--your one stop shop for all of your information technology needs! ► Free yourself from the technological maze. Hire LanWanMan on Upwork TODAY! ◄

    Groups: Article Samurai, AWeber...

    $38.00 /hr
    2,888 hours
    5.00
  6. Nallamala V.

    Nallamala V.

    Docker / AWS/ GCE/ Azure/ Linux/ LAMP / DevOps/ PostgreSQL/ Ansible

    India - Last active: 14 hours ago - Tests: 4 - Portfolio: 1

    Docker & AWS & Azure & Google Compute Engine & Cloud and System administration & Production Support & Migrations & Cost Optimization & Security hardening & Performance Tuning & High availability & 24/7 detailed Monitoring & Automation & Continuous Integration & Chef & Ansible & Jenkins & LAMP & Shell Scripting EXCLUSIVE SERVICES: Docker, Ansible, Cloudformation CLOUD ASSESSMENT AND STRATGEY: Rapidly evaluate, define opportunities & the roadmap to move your IT to the Cloud. Create the optimal platform for building Systems of Engagement. I will help you develop your cloud strategy to ensure seamless and effortless migration of applications, platforms and infrastructure. DESIGN & IMPLEMENTATION Create high available and scalable architecture keeping the infrastructure and maintenance at cost at minimum. DATA CENTERS TO CLOUD MIGRATIONS (LIFT n SHIFT): Pre-migration readiness assessment. Services to seamlessly migrate your infrastructure to the cloud without any business downtime along with processes for security, backup and DR CLOUD AUTOMATION AND OPTIMIZATIONS Run your infrastructure with high efficiency by optimising and automating cloud deployments. Cost and Performance optimization. DEVOPS SERVICES Make use of industry best practices to automate the infrastructure provisioning, scaling , backup, monitoring, patch updates, code deployments TECHNOLOGY EXPERTISE: Public Clouds: AWS, Azure, Google Compute Engine Stack Migrations and Deployments: LAMP/LEMP( Wordpress, Drupal, Magento, Joomla etc), Java, RoR, .Net, Python(Django), Node.js OS Administration: Linux, Windows, Mac Web/App Servers Administration: Apache, Nginx, HAProxy, Tomcat, JBoss, IIS, Puma, Rails, Database Administration: MySQL, Postgres, SQL, Mongo, Cassandra Cache Mangament: CDN, Redis, Memcached, Varnish Automation Tools: Chef, Ansible, Jenkins, Docker Monitoring Tools: Nagios, Zabbix, NewRelic, Data Dog, Opsview Security: OpenVPN, Nessus, OSSEC Experience: Migrated 300+ Applications to AWS, Azure and GCE. Managed 10000+ VM instances in cloud. Migrated and Managed high popular applications to cloud. Designed highly scalable , available and secured architectures for popular e-commerce and Enterprise applications. Migrated and managed HIPAA complaint applications.

    $49.00 /hr
    2,641 hours
    4.82
  7. Mcristina A.

    Mcristina A.

    Project Manager

    Philippines - Last active: 14 hours ago - Tests: 17

    My consulting maxim is to be known for my integrity at work and to overwhelm my clients and teammates with it. As an Offshore Project Manager for over 6 years now, I am driven by a long-term perspective extending beyond the limits of my current projects. From conception, I make sure that I'm able to identify at a deep personal level with my client's project goals. With this mindset, I possess a new level of personal drive to succeed because the goals are the right ones to pursue. During project execution, I aim to invest in making a significant effort to build trust within my team and across the full range of stakeholders through my work ethics and technical adeptness combined. And on the final phase, my criteria for a successful project will always be to ensure that the "value of the project" was delivered. This is definitely far more important than just delivering a project to its sponsors.

    $35.00 /hr
    6,318 hours
    4.93
  8. Alexey Palamar

    Alexey Palamar

    PHP5, MySQL, JavaScript, AJAX, Yii/LiteCommerce Developer

    Ukraine - Last active: 8 days ago - Tests: 9 - Portfolio: 3

    Core skills: PHP5, MySQL, JavaScript, AJAX. Experience in cms: Shopware, Interspire Shopping Cart, Opencart, SkaDate, X-Cart, Zen Cart, aMember. Services: Affilinet, Facebook, Icecat, Google Analytics, LiquidPixels (LiquiFire and Liquid Pixels), Skycheck, Alphashirt, Sendy, Mailchimp, Shareasale, Addshoppers, Payeer. Frameworks: LiteCommerce, Yii. Additional points: Responsibility for the completed tasks to the client. Immediate starting of the work. Full concentration on job.

    $33.33 /hr
    2,063 hours
    4.94
  9. Bipin G.

    Bipin G.

    Juniper | Cisco | Exchange | VMware Expert

    Nepal - Last active: 1 day ago - Tests: 7 - Portfolio: 7

    I specialize in Juniper, Cisco, Exchange, Windows Server and VMware technologies. Here are the lists of products that I have worked with: - Juniper - SRX, vSRX, SSG, M, Netscreen, J, MX, EX, QFX, etc. series. Cisco - 2960, 3650, 3750x, 3850, 881, 1921, 2811, 2911, ASA, FirePower, etc. Microsoft - Windows Server 2008/2012, Exchange 2007/2010/2013, Office 365, etc. VMware: - VMware vSphere, VMware Horizon View, etc. LinkedIn: http://np.linkedin.com/in/bipingiri Blog: http://www.mustbegeek.com/ Skills: Juniper/Cisco:- RIP, OSPF, BGP, MPLS, COS, QoS, VLANs, STP, RSTP, MSTP, VTP, HSRP, GLBP, VRRP, VC, VPN, IPSec, IPS, IDS, Anti-Virus, Anti-Span, Syslog, SNMP, NetFlow, jFlow, sFlow, NAT, IPv4, IPv6, etc. Microsoft:- AD DS, AD CS, AD FS, AD RMS, DNS, DHCP, RRAS, Hyper V, Failover Cluster, NLB, RDP, DAG, PowerShell, IIS, VPN, IPSec, SSL VPN, FTP, Group Policy, Licensing, etc. I have experience and expert knowledge of various Microsoft technologies like Windows Server 2003/2008/2013, Exchange 2007/2010/2013, Database 2008/2012, Hyper V, PowerShell. Likewise, I have deployed virtualization infrastructure with VMware's VMware vSphere and Microsoft's Hyper-V solutions. Well versed with monitoring tools like SolarWinds and PRTG. Education High School = Computer Programming Specialization Bachelors Degree = Bsc in Computer Networking and IT Security >>>>Vendor Certifications<<<< Juniper * Juniper Networks Certified Internet Associate (JNCIA) * Juniper Networks Certified Specialist Security (JNCIS-SEC) * Juniper Networks Certified Professional Security (JNCIP-SEC) * Juniper Networks Certified Internet Specialist (JNCIS-ENT) * Juniper Networks Certified Professional Enterprise Routing and Switching (JNCIP-ENT) * Juniper Networks Certified Support Professional (JNCSP-ENT) Cisco * Cisco Certified Network Associate (CCNA) * Cisco Certified Network Associate Security (CCNA Security) Microsoft * Microsoft Certified Solutions Associate (MCSA: Office 365) * Microsoft Certified Solutions Expert (MCSE: Exchange 2013) * Microsoft Certified Solutions Associate (MCSA: Server 2008, Server 2012) * Microsoft Certified IT Professional (MCITP: Server 2008) * Microsoft Certified Systems Engineer (MCSE: Server 2003)

    Groups: Microsoft Certified Professionals

    $45.00 /hr
    1,032 hours
    4.98
  10. Evangelos E.

    Evangelos E.

    Amazon Cloud

    Cyprus - Last active: 21 days ago - Tests: 1

    Over the past 15 years I have been involved in systems and network engineering across heterogeneous environments. During the last 7 years I have worked in the design and implementation of Virtualization solutions with VMware and small to medium size Datacenters. For the last 2 years I worked on several Cloud Migration, SaaS Deployment projects and Architecting/Managing Amazon SaaS Environments. Some recent responsibilities/projects include: * Server Operating Systems: Amazon Linux, Windows Servers * Monitoring/Trending/Notification with CloudWatch, SNS, Nagios, Munin, DotCom-Monitor * Design/Implementation of SaaS Environment in multiple Amazon VPCs * Amazon Console Security using IAM / CLI and API Tools * Database Services utilizing Oracle, MSSQL and MySQL RDS * Reverse-Proxying/Load-Balancing using Nginx, HAProxy and Amazon ELB * Storage/Content Delivery utilizing CloudFront with S3 and Akamai * Host Intrusion Detection utilizing OSSEC (AlienVault) * Vulnerability Assessment utilizing QualysGuard (internally to VPC and externally to websites) * Application Servers: JBoss, Oracle Application Server, WebLogic * Email Servers: Sendmail, Procmail, Postfix * VPNs: Cisco VPN, Cisco Anyconnect, OpenVPN, OpenVPN Access Server * Automation of Amazon Deployments with Chef and Cloudformation * Server Migrations to the Cloud using Double-Take, Amazon VMDK Import, Rsync

    $50.00 /hr
    6,963 hours
    5.00