Technical Support Representatives

Clear all filters

Sheldon Harris

Sheldon Harris

Customer Service/Technical Support

Jamaica - Tests: 4

My name is Sheldon Harris, I am 30 years of age. I have vast experience in the field of Customer Service at the highest level, where I have attained merits and posses good communication skills both orally and verbally .I was previously employed to an International company for over 4 years, where I was a customer service representative until being promoted to a Team Supervisor in the same field. I am willing to work with any company or anyone, where my extensive customer experience will be further developed and utilized.Based on my knowledge and skills acquired over the years, I am confident that if given the opportunity, not only will I benefit greatly from your organization but will also make significant contributions being a self-motivated, conscientious and adaptable individual.

$8.89 /hr
2,515 hours

Von C.

Von C. Agency Contractor

Customer Service and Technical Support

Philippines - Tests: 11 - Portfolio: 4

A career with a progressive organization that will use my education, skills, talents, abilities, and experience in an executive capacity, and to work in a company that would be a very valuable experience to enhance my knowledge of the industry. Seeking for a position where my extensive experience will be further developed and utilized. - Highly competitive , self-starter who is organized, disciplined, loyal and goal oriented. - Excellent communication skills demonstrated by the ability to work with people of diverse backgrounds. - Well trained in dealing with customers and in giving the service that could exceed their expectations. - Resourceful and committed. Versatile and adaptable. - Friendly and enthusiastic. - Conduct and guide root cause analysis sessions, with full report on solutions. - Transferrable skills learned within this position are establishment of effective documented, analysis and reporting system. - Determining areas for process improvement and control and working to achieve realist planned results.

Groups: BigCommerce

$13.33 /hr
8,999 hours

Michael David Lim

Michael David Lim

Technical Support/Customer Service/Sales Representative/Data entry

Philippines - Tests: 2

I graduated B.S. Mechanical Engineering from one of the most respected engineering school in the Philippines, Mapua Institute of Technology, last 2006 and I have been working in the call center industry since. 2006-2008: Dell Technical Support Representative level 3 (TSR) 2008-2010: Wachovia Phone Banking (CSR) 2010-February 2013: Enrollment Advisor for (Sales) I work hard and never had attendance issues in all companies. Computer literate, knowledgeable in office applications like Microsoft Excel, Word and Powerpoint. I love sports, cooking, eating and travel.

$7.78 /hr
2,881 hours

Febe Z.

Febe Z.

Expert Customer Service Associate With Technical Support Background

Philippines - Tests: 3

Self-motivated call center professional with solid in-bound and out-bound experience in high volume call center environments. Excellent communication and problem-solving skills coupled with initiative and accuracy provide the customer with an efficient and positive experience. An energetic employee with a consistent track record in meeting productivity targets in all areas. An energetic telephone banker with almost 2 years experience in a dynamic banking firm. Strong communication and computer skills contribute to high levels of efficiency and productivity. Proven track record in resolving complex clients issues and finding workable solutions. A strong sense of urgency coupled with in-depth product knowledge promotes clients satisfaction and improved clients loyalty. Verifiable achievement of performance bench marks in all areas. I'm very much interested in technical or customer service which I was perfectly trained and employed previously.

$11.11 /hr
1,015 hours

May Cupcupin

May Cupcupin Agency Contractor


Philippines - Tests: 6

I have worked for more than 8 years for major BPO companies in the Philippines and I have helped managed our family business for more than a decade. I also have worked for a travel agency for more than a year and helped increase customer retention and sales. These work experiences has helped hone my excellent sales and customer service skills to drive revenue and profits in every projects I engage in. Rest assured, I work efficiently with guaranteed returns.

$8.89 /hr
12,240 hours

Andrey R.

Andrey R.

System Administrator

Ukraine - Tests: 1

I have more than seven years of practical experience in administration of the UNIX systems. Technology skills: cPanel/WHM, Plesk, ISPmanager; Apache, Nginx, Varnish, Squid; MySQL, bind, FTP, Exim, sendmail, dovecot, courier, CSF, iptables, NFS, R1soft, bash scripting, php 5.x, memcached/memcache, redis, APC, spawn-fcgi, php-fpm; OpenVZ, KVM, SolusVM; Nagios, Zabbix; WordPress, Joomla; AWS. Work Experience: Administration of the servers based on CentOS 5.x/6.x and Ubuntu 12.04 * Server installation/configuration/optimization * Server monitoring * Install/Update software * Backup (NFS, R1soft) * DDoS protection * Security

$22.22 /hr
2,344 hours

Ronan Barredo

Ronan Barredo

System administrator


Hands on, result oriented professional equipped with more than 18 years of computer-related success, with experience in an IT Management role. Background include server and network administration and security, project management, planning and implementation experience, installation, upgrading and budgeting. Areas of expertise: • Microsoft Windows 2003/2008R2/2012R2 • Linux CENTOS 5/6 • Microsoft Active Directory Services • Microsoft Group Policy Management • Microsoft Terminal Services • DNS, DHCP, SMTP, POP3, IMAP • File/Print Services • VMware Vsphere ESXI • DeepOfix Mail System • XEAMS – Extended Email and Messaging System • Thin Client N-Computing and Vspace • Storage – FreeNAS • Endian F/W • Joomla CMS • Endpoint Security – AVG Business Edition, Sophos End-Point Security

$16.67 /hr
1,100 hours

Corey I.

Corey I.

Salesforce Administrator/Techincal Support/Web Designer/

United States - Tests: 1 - Portfolio: 1

SUMMARY OF QUALIFICATIONS 1 Over 11 years of solid experience Software Installation and Troubleshooting. 2 Circuit boards, processors, chips, electronic equipment, computer hardware/software. 3 Courses in A+, Networking, Server, MCSE, Windows 2000, Windows XP, Microsoft Office Suite, TCP/IP, Http, and Mac OS 5 Troubleshooting experience in accounts and SQL 6 Sound knowledge of the main types of equipment used. 7 Uncommon skill at resolving technical problems quickly. 8 Profound knowledge and use of the computer. 9 Excellent skills at controlling operations of equipment or systems. 10 Thorough knowledge of principles and processes for providing customer and personal service. PROFESSIONAL EXPERIENCE United Cloud Solutions Salesforce Implementer and Administrator 2012-2014 1 Setup custom fields, users, record types, and layouts 2 Managed team of offshore developers on Enterprise SFDC Implementations 3 Manage the implementation and customer training of custom packaged Salesforce solutions 4 Gather information from client and suggest solutions that best fit client’s needs 5 Prepare technical documentation and training material 6 Work with development team via ticketing system to configure custom solutions 7 Provide technical support for internal team in a multi-office network Sage Software Peachtree/Sage50/Sage ACT! Support Ananlyst 2011-2012 1 Working with customers to resolve Peachtree software installation issues. 2 Provide customer with professional advice on solutions that may benefit the customer. 3 Review knowledgebase to resolve customer concerns with the installation process. 4 Diagnose and repair issues with SQL, and impersonation accounts Ballard Law Group Network Engineer 2010-2012 1 Streamlined successful integration of network system in 2 offices and attorney’s laptops. 2 Initiated multiple technical projects that improve performance and business functionality. 3 Applied solutions that provided database and legal case security. Omni Tech Institute Teacher/ Instructor 2005-2011 1 Responsibilities include teaching new students the art of hard disk recording, troubleshooting hardware and software, and understanding the way hardware and software work together 2 Giving recommendations for qualified students. Joi Studio Sound Engineering Technician 2003-2006 1 Conferred with producers, performers, and others in order to determine and achieve the desired sound for a project. 2 Setup, tested, and adjusted recording equipment for recording sessions and live performances. 3 Regulated volume level and sound quality during recording sessions, using control consoles. 4 Mixed and edited voices, music, and taped sound effects. 5 Recorded speech, music, and other sounds on recording media, using sound editing and duplication equipment. 6 Separated instruments, vocals, and other sounds, then combine sounds later during the mixing or post production stage.

$30.00 /hr
877 hours

Don Blake

Don Blake

Virtualization / Citrix Expert

United States - Tests: 3

Hi, my name is Don Blake, I am US-BASED and have been in the IT field for 17 years. During that time I have been a Senior Solution Architect for some of the big name consulting companies Architecting and Configuring solutions around VMware (View, vCloud, Site Recovery Manager), Citrix (XenDesktop, XenApp, Netscaler, PVS) and Microsoft (Hyper-V, System Center Suite, Exchange, AD, Sharepoint, many more). I have worked for Big Enterprise size companies to small start up companies. My expertise is in the Virtualization arena with knowledge ranging from Storage to Microsoft products. I not only like to help clients design and troubleshoot any issues, but also like to teach them the ins and outs so they understand what is happening. I am also very big into documentation and communication. I want to make sure you are comfortable and have more information than you need. Look forward to working with you. Specialties: VMware vSphere Design and Architect VMWare vCloud Design and Architect Citrix Xenapp Design and Architect Citrix XenDesktop Design and Architect Citrix XenServer Design and Architect VMWare View Design and Architect Microsoft System Center Design and Architect Microsoft Hyper-V Design and Architect Quest vWorkspace Design and Architect Microsoft Technologies

$66.67 /hr
278 hours

Robert H.

Robert H. Agency Contractor

Team Lead/ Technical Expert Support(Phone/Chat/Email)

Philippines - Tests: 6

I have been working in a business process outsourcing industry for 13 years. This has been an invaluable experience in terms of learning different level of techniques to enhance my performance from an entry level customer care representative processing emails and chat to a 2nd level technical support providing extensive solutions and strengthening client relationship. As a leader, I am currently focused on developing and leading a team to exceed client expectations. I aim to do the same in Odesk given the opportunity to commit myself in the personal and professional development of a team as well as apply the day-to-day project experiences to individual talents.

$12.00 /hr
6,899 hours