Technical Support Representatives

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Gurdip S.

Gurdip S.

Technical Support & Customer Service Expert

India - Tests: 9 - Portfolio: 1

I am a confident and a professional individual with quick learning capabilities. I have 10 years of technical support & customer service experience and have worked with various US clients & their customers. I espouse a unique blend of technical proficiency and sweetness of customer care amalgamated into it. My technical experience comprises of hands-on experience with basic Active directory, Servers, Windows OS, Network, Printers, IP phones, PBX etc. I am able and available to work full time and can devote myself during weekends as well, as and whenever required.

$6.00 /hr
8,826 hours

Jayson Lim

Jayson Lim

Technical Support Specialist/IT Help desk Technician/Data Entry

Philippines - Tests: 3

I have 6 years of work experience in Contact Center environment as a Technical Support Specialist serving US based end-users. I spent the last three years as an IT Help desk technician. Highly skilled in troubleshooting software and hardware related issues on a Windows based client. Have basic knowledge of Active Directory User Account management(i.e. password resets, freeing up locked accounts and updating profile information). I am currently looking for a full-time position.

$5.55 /hr
104 hours

Carlos Tejeda

Carlos Tejeda

Technical Support / Customer Service

Dominican Republic - Tests: 2

I have been in the call center business as customer service and technical support agent, team leader and supervisor for 8 years now for companies such as ACS Xerox, Stream Global Services and Convergys. My first experience was troubleshooting Android and iOS devices and providing customer service for Sprint and Boost Mobile for 3-years. My most recent experience was providing technical support via email for Western Digital for a large line up of products such as internal drives (SATA), external drives (USB, Thunderbolt), NAS drives, and business servers supported on Windows and OS X. I have a wealth of experience using different CRM applications/softwares such as Clarify, Salesforce and Zendesk; also I am very familiar with call and workforce management applications like Avaya CMS and IEX TotalView, and MicroStrategy for business data analysis. In addition I can work with Microsoft Word and Microsoft Excel for creating and running reports if needed. I have worked with GoToAssist and TeamViewer for remote support. Hereunder are the skills I can put at your services to accomplish success for your client and customers. • Phone Support • Email and Chat Support • Fluent English and very good grammar • Leader • Proactive • Technical Support oriented • Excellent Customer Service skills

$15.00 /hr
524 hours

Cody Sheets

Cody Sheets

Technical SME/Support

United States - Tests: 8 - Portfolio: 1

Over 8 years, I have actively developed content in multiple areas including: 1. Web Development 2. Creative Writing 3. Journalism 4. Html, MySQL, and PHP Support 5. Software Support 6. Training I have also hosted a radio show, controlled three high school papers, and have worked with a national news agency as a journalist. My work is featured in many private areas, and I have always consistently performed at the top of my respected fields. I have provided both customer service and technical support for many small businesses, and know for a fact that its the support these businesses receive that determines their success. I am committed to the success of all of the small businesses I work with. If price tends to be an issue, lets work something out. I'll get things done on mark, on time, and above your expectations.

$21.11 /hr
810 hours

Aditya Pulikanti

Aditya Pulikanti

System Administration/Technical/Desktop Support

India - Tests: 5

I had 1 Year experience as IT Coordinator, 3 years experience as System Administrator and 2 years experience in technical support. I had acquired Certification in Computer Network Administration from Northern Alberta Institute of Technology,Edmonton, Canada. I had acquired valuable experience in all facets of troubleshooting, installations, and maintenance for various desktop operations, hardware, and software. I possess a unique talent for delivering highly complex technical information into terms and concepts that the end users can readily grasp. Furthermore, I am multi-task oriented, enjoy a challenge, and continually stay abreast of the latest advancements in the IT field. If you are seeking an IT professional who has excellent people and problem solving skills and can easily provide optimum support to your MIS operations, then please consider what I have to offer. I believe it would be mutually beneficial for us to meet and discuss the goals of your company and how my technical abilities can help you achieve those goals. ● Familiarity with MS Office suite and Adobe applications. ● Expertise in troubleshooting issues for Windows,Linux & Mac OS. ● Expertise in Zendesk,OS,RT & Rhino ticketing system. ● Expertise in providing Technical/Customer support using remote access tools. ● Expertise in installing and configuring Local & Network printers. ● In-depth understanding of Computer Applications and wifi issues. ● Expertise in Client/Server, Active Directory and Network Infrastructure. ● Well versed in troubleshooting of Desktops and Laptops. ● Expertise in Networking protocols. ● Expertise in providing Technical support using remote access tools. ● In-depth understanding of Computer Applications Moreover, I have the requisite technical competence to perform as a Network Administrator. I have technical skills in troubleshooting Desktops, Laptops , Active Directory, Exchange, DNS,DHCP and thorough knowledge in Windows and Linux Operating Systems. I offer excellent organizational skills, which have proven to be a critical asset in driving operations during the current associations. These qualities, combined with my dedication and tireless work ethic, should enable me to make a positive impact to the Organization.

$7.50 /hr
209 hours

Raphael Paolo D.

Raphael Paolo D.

Technical Support - Customer Service Professional

Philippines - Tests: 8

I am a firm believer that exceptional customer service can help sustain a business. As a technical/customer support professional with over a decade worth of experience, I pride myself in providing quality service not only for my clients but also for my clients' customer base. Customer oriented, results focused, passionate, not afraid to take ownership and accountability; these are some of the attributes I possess and I feel are needed for giving excellent customer service. I started out in the BPO industry as an agent in 2003 before I transitioned to working from home in 2011. During those years, I worked as a support professional for Dell Inc, Sprint and AT&T U-Verse. From handling technical troubleshooting of hardware and software, internet and modem connectivity to billing and up-selling, these experiences allowed me to develop all the key qualities needed to be successful in my field. My consistent and always improving performances resulted in promotions year after year until I resigned as a Senior Team Manager in 2011. I was then hired by a small kitchen cabinet maker out of New Jersey to handle their customer service. I helped develop processes, knowledge base articles, produced video materials, screened and trained new recruits. As a Work at Home professional, I enjoy working with small to medium sized businesses. I feel a sense of accomplishment whenever I help a business reach its goals. No matter how big or small, if that is your goal then I make it my personal mission. Together, we can take the necessary steps to achieving your dreams for your business.

$10.00 /hr
11,756 hours

Jon W.

Jon W. Agency Contractor

Technical Support Specialist/Help Desk

United States - Tests: 6

I have over 17 years training, experience, and a proven ability as a Tier 1-2 Technical Support Specialist and Help Desk Technician. This allows me to exceed your expectations when it comes to outstanding support and customer service. I’m ready to diagnose and repair Windows XP-Windows 10 and most Mac OS systems. My experience ranges from replying to customer email to hands-on computer repair. There is no computer issue that can’t be resolved. Where I stand apart from the others is my ability to do so in a professional and timely manner.

$22.22 /hr
7,476 hours

Carlo Macapanas

Carlo Macapanas Agency Contractor

IT/Web Researcher/Technical Support

Philippines - Tests: 15

My objectives includes the following are to be able to work efficiently so as to satisfy the needs of my employer, to respond to issues from organizations' computer users, solve problems with automatic diagnostic programs, install, clean, modify and repair software and hardware. Meet deadlines as possible to satisfy client's need.

$5.00 /hr
2,076 hours

Rex W.

Rex W.

System Admin / E-mail support / Technical support / Remote Support

India - Tests: 9 - Portfolio: 3

Over 10 years of experience in IT field as System Administrator / Technical Support Engineer to install, maintain and troubleshoot Linux and Windows systems. Skilled in various software/hardware where problem solving skills, application and systems knowledge can be put in for prompt and successful maintenance of systems infrastructure. Currently looking for a Technical Support Engineer position with challenging opportunity that would use and grow my IT experience. Technical Certifications and Skills: ADCHN - Advanced Diploma in Computer Hardware and Networking. CCNA - Cisco Certified Network Associate Trained (640-802). RHCE - A RHCE Engineer

$8.00 /hr
3,715 hours