Technical Support Representatives

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Virgilio Manzanas

Virgilio Manzanas

Technical Support/Customer Service Representative

Philippines - Tests: 4

Ive been in the call center industry for over 6years. My experience in the industry has helped me develop my passion for customer service. I also acquired the ability to effectively communicate with people. I handled calls from some of the leading telecommunication companies in the US like verizon, Time warner cable and BrightHouse Networks. My aim is to provide my employer excellent quality work I'm looking for a challenging career in the customer service/ technical support or email support field but i also love to learn new things. Im a fast learner.

$3.00 /hr
3,754 hours

Mia Jacob

Mia Jacob

Expert Customer Service & Technical/Help Desk Support

Philippines - Tests: 5 - Portfolio: 7

For 6 years, I worked in the BPO industry as a technical support representative. I handled SMB and enterprise accounts. My main expertise was with the Incident Management Team which harnessed both my customer service skills and technical skills. During this time, I gained knowledge and in depth understanding of Service Level Agreements. During my BPO experience, my communication skills has allowed me to be more patient and be more thorough with providing instructions to end users. My natural ability to de-escalate calls had proven to be asset which was used as an example on how to address similar issues to the team for future reference. Through Upwork, my skills have gained exposure to work with clients in the real estate industry, medical record processing and as a carrier dispatcher. I find high value working for teams with high integrity, goal oriented and client-customer focused. Fun Fact: I love to travel. At least once a year I have to fly-out even if its just for 4 days! Thus it goes without saying that I am well traveled and can adapt to and assimilate with a variety of people and cultures easily. I have been traveling since I was ten years old. Tools Used: Operating Systems: From MS Dos to Windows 8.1; Active Directory, MS Server Software Applications: up to Microsoft Office 2010, Intuit QuickBooks Pro, McAfee Virus Protection; VPN Security Clients: Juniper, Nortel Contivity, Citrix Metaframe, VM Ware; CRM/Ticketing Tools: Dellserve, Siebel and Remedy(ARS/NeTkt), Sales Force, UDA Construction Online, Zoho, Ops Dashboard Automatic Call Distribution (ACD): Avaya and CTI Systems; ERP: SAP Business One; SWITCH: Nortel DMS-500 Netrac Command Interface Client (This tool is used to configure the switch; a telnet emulator to access network elements); Net Analyst (software application for testing communications circuits with a wide variety of test equipment) Xpercom (web xing UI equipment inventory management system) Web based Tools through Upwork experience: Asana, DropBox, Eyebeam, Evernote, Five9, GDrive, Last Pass, Lightshot, Mind Meister, Ring Central, RPData, Sales Force, Screencast, TeamViewer, Teamwork, Trello, UDA, Vimeo, Zendesk, Zendone, Zoho, Zoiper, Zopim,

$8.00 /hr
1,600 hours

Sheila P.

Sheila P.

Data Entry, Technical and Customer Support Professional

Philippines - Tests: 10 - Portfolio: 5

My aim is to be one of the more dependable Upwork professionals, providing excellent quality service. I am a results-oriented, knowledgeable and reliable individual, willing to be trained and yet can be depended on to have a few ideas when needed. I come to the job with a professional attitude and the assurance that I can deliver the jobs most suited for my skills. I am currently working as a Technical/Customer Support Representative in one of the BP O's here in the Philippines. I’ve been in the Call Center Industry for about 6 years. I support mobile phone services and operations. Broadband internet connection issues, also includes billing and service activation. I was previously a Secretary for a construction company for more than 4 years, and a Data Encoder for a Video House. I graduated Bachelor of Science in Commerce major in Computer Science.

$3.33 /hr
420 hours

Nilo F.

Nilo F. Agency Contractor

Customer Service/Virtual assistant/Technical Support

Philippines - Tests: 8 - Portfolio: 3

A motivated and passionate person. Always want to achieve set goals and never lose interest to challenging things. Driven to perfection and can deal with different people with different personalities. I want to continue what I have started as a call center agent. It is a fulfillment for me every time I help people and make them happy after each call/work. Working in a Business Process Outsourcing industry for 3 years makes me feel that this kind of job I chose is really for me. I received many certificates recognizing my achievements and expertise in Training, Customer Service, Technical Support, Virtual assistant and Telemarketing. I am also interested in any kind of Virtual jobs especially Data Entry, Real Estat-lead mining, Social media and many more.

$4.76 /hr
1,627 hours

Oliver Montero

Oliver Montero

Technical Support Rep/ Customer Service Rep

Philippines - Tests: 7 - Portfolio: 1

Skilled free-lancer computer technician and more than 10 years experienced in computer industry. Worked in 3 different computer cafe as computer technician. Experienced in call center providing service to customer for technical and non-technical issues. Works well independently or in a group setting providing all facets of computer issues. Easily identify and resolve technical issues and concerns. Experienced and knowledgeable in diagnosing, troubleshooting and resolving client issues with hardware and software maintenance, installations and upgrades. Excellent communication and presentation capabilities.

$3.33 /hr
3,832 hours

Bac Leamsi Laniojan

Bac Leamsi Laniojan Agency Contractor

Quality Analyst/Customer Service Representative/ Technical support

Philippines - Tests: 5 - Portfolio: 3

I'am currently employed as a Quality Analyst in a Prepaid Wireless company based in US. I've been in the call center/BPO industry for 3 years now and aside from my experience, there are 3 things that I can offer to every employer: 1. Dedication 2. Transparency 3. Honesty

$3.33 /hr
433 hours

Jan Geert Uters

Jan Geert Uters

Native Dutch translator, proofreader and tutor

Philippines - Tests: 4

I'm a native Dutch, born in the Netherlands and presently living in the Philippines. I'm a College Graduate with a Degree in Electrical Engineering. I speak fluent Dutch, English and German (verbal/written) and translate manuals, books, software and websites from English, German into Dutch and vice versa. Working hard, fast and accurate is very important for me. I commit to the deadlines and deliver translations of the best quality in human grammar at the most competitive rates. Experience with Trados SDL for translations, Wordpress and Dreamweaver for building websites.

$12.00 /hr
696 hours

David Godibadze

David Godibadze

Network Engineer

United States - Tests: 5 - Portfolio: 1

Fast learner, fast worker, quality contractor. Can administer the network, build scalable network infrastructure, implement various network services. I have experience in network design and security tuning, always available to discuss new opportunities. Excellence in troubleshooting networking problems You can always find me on linkedin Experience with: Cisco 800 Series ISR, Cisco 1800/1900, Cisco 2800/2900 Series ISR, 3900 Series ISR Cisco Catalyst 2960, 3550, 3560, 3750, 4500, SMB-300 Cisco ASA and Cisco PIX firewalls FortiWeb web firewall Juniper Devices: SRX 240H-Poe, SRX 1400 and SRX 3400 firewalls, Juniper EX 2200, 4200 and 4500 switches Security Technology VPNs (Site-to-Site, IPSec, Remote Access, SSL, WebVPN, GET VPN, DMVPN, ezVPN), Cryptography, AAA, Radius, TACACS+, ACL, NBAR, IOS Firewall, IOS Security, 802.1x, CBAC, Cisco Secure ACS, Cisco VPN Client, Cisco MARS. Routing Static Routing, IGRP, EIGRP, OSPF, PBR, Route Filtering, Redistribution, Summarization Features & Services IOS Features, HSRP, IRDP, NAT, SNMP, SYSLOG, NTP, DHCP, DNS, HTTP Voice over IP Cisco Unified Communications Manager(CUCM), Call Manager Express (CME),

$100.00 /hr
111 hours

Kumar Sourabh

Kumar Sourabh

Social Media, Content Moderator & Community Manager,Translator, Writer

India - Tests: 12 - Portfolio: 2

Hello! I am Kumar Sourabh, a professional translator, moderator and community manager. I am holding a Master’s degree in German Translation & Interpretation. I have 3 years of experience in the field of German translation which include English-German and German-English pairs, Hindi-German and German-Hindi pairs. I also specialize in Maithili-Hindi-English translation sets and subsets. I have prior experience in translating texts from medical, literary, travel & tourism, legal, app and online gaming fields. My moderation skills can benefit those searching for assistance in content & forum moderation, image & video moderation, community management, social media marketing, content creation and virtual customer support, specifically Facebook, Socl, Ask.fm, Instagram and Wordpress. My other skills include: Writing – SEO, spinning, rewriting, content development, proofreading, editing. Customer support – email handling, chat support, voice-overs, virtual assistance (basic). Data entry – Basic file management specialist, data research and organization, typing. Audio transcription If you believe my diverse yet intensive set of skills can benefit you and your company, contact me for an interview so we may discuss your project.

$11.11 /hr
1,594 hours

Sanjin Basic

Sanjin Basic

Ticket, Chat, Social Support Agent, Virtual Assistant, Data Entry

Bosnia and Herzegovina - Tests: 7 - Portfolio: 2

A quick learner who can absorb new ideas & can communicate clearly & effectively with people from all social & professional backgrounds. Well mannered, articulate & fully aware of diversity & multicultural issues. Flexible in the ability to adapt to challenges when they arise & at the same time remaining aware of professional roles & boundaries. Open minded for new projects in online marketing, push notification marketing, online sales and online promotions. Proficient in Excel, Word and web research.

$4.00 /hr
656 hours