Technical Support Representatives

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Moshiur R.

Moshiur R. Agency Contractor

AD,Exchange,Lync, SBS, SCCM, SCOM, HyperV, VMware, VCP5-DCV, MCSE,CCNA

Bangladesh - Tests: 9 - Portfolio: 13

MCSA: Office 365, VCP5-DCV, VMware Certified Professional, MCSE: Private Cloud, MCITP, MCTS, MCSE, MCSA, CCNA Certified. Over 12 years of experience in Server 2003, 2008, 2012 R2, Exchange 2007, 2010, 2013, Office 365, LYNC, Skype for Business, Windows Azure, AWS, SCCM, SCOM, VMM, DPM, SCSM, VMware vSphere, Hyper-V, SQL, Active directory, GPO, Remote Desktop services (Terminal Server), Virtualization, Clustering, Veeam, Symantec Backup Exec, Windows Azure, AWS, NetApp & SAN Administration. Responsible for the daily physical/virtual network operations of more than 500+ servers. Currently manage teams responsible for both corporate and store level environments including over 4000 clients. Exchange Migration from 2007 to 2010, 2010 to 2013 or Office 365. Server Migration from 2008 to 2012 R2 & Implement lync 2013 remotely for clients as well as administration. Monitor Servers & Network devices Patch Deployment with Labtech, Connectwise, GoToAssist, Citrix Clould Portal Services, LogmeIn, Nagios, SCOM, SCCM, WSUS, GFI MAX, Kaseya, N-able, TeamViewer etc. MCSA on Office 365 VMware Certified Professional 5 – Data Center Virtualization (VCP5-DCV) Microsoft Certified Solutions Associate on Windows Server 2012 & 2008 Microsoft Certified Solutions Expert: Private Cloud Microsoft Certified Solutions Associate on Server 2012 &2008 MCSA on Windows Server 2012 Microsoft Certified IT Professional (MCITP- Server & Enterprise Admin) Microsoft Certified Technology Specialist (MCTS) Microsoft Certified Systems Engineer (MCSE) Microsoft Certified Systems Administrator: Messaging MCP - Microsoft Certified Professional DCSE - Dell Certified System Engineer EMC Certified- Information Storage Associate (EMCISA) Cisco Certified Network Associate (CCNA: 640-802) CCNP Switching CCNP Routing || Areas of Proficiency and Expertise || System Center Configuration Manager SCCM, SCOM, SCVMM, SCDPM Windows Software Update Services WSUS Windows Server 2012 R2, 2012, 2008 R2, 2008, 2003 Server 2012 R2 Essential, SBS 2011, 2008, 2003 Exchange Server 2013, 2010, 2007, 2003, Office 365 Lync 2010, 2013, Skype for Business SharePoint 2013 Hyper-V 2012 R2 VMware vSphere 6.0 Cisco Routers, Switches TMG 2010, Pfsense Mac OS X Yosemite, iPhone, iPad, Android Support

Groups: Microsoft Certified Professionals

Associated with: Micro-Solutionbd

88% Job Success
$16.67 /hr
2,568 hours

Nathaniel Parsons

Nathaniel Parsons Agency Contractor

Versatile Customer Service and Support Professional

United States - Tests: 9 - Portfolio: 8

My current work experience and skills encompass running my own Tech Support business and Online Support Projects servicing different client needs (i.e. Customer Support, Email Support, Live Chat Support, Remote Support, and Wordpress). My current and former online projects include Customer Service, Client Support, Live Chat Support, and Email Support. Offline projects include basic websites, help desk setup, online services setup, onsite support, and remote assistance. I have previous technology related experience that encompassed the legal field in court records retrieval , trial preparation, and general technology projects, which included Windows Operating System, Microsoft Office, and Quickbooks Pro usage and handling software related tech issues. I have invested in the technology that my office uses which includes 2 Windows 8.1 Laptops, 1 Windows 7 Laptop, Virtual Machines for a Client's specific needs, 1 MAC with an i7, iPad Mini (Version 1), 1 Chrome Book, 1 Android Tablet, and a iPhone 5C. We also utilize ISP Connections with 2 Companies for Redundancy TWC and Wowway at 50 Mbps and 110 Mbps. MAC is on a 100 Mbps out of Atlanta, GA. We have ISP VOIP Lines and Utilize Skype, and Zendesk Lines. We have clients that use BRIA and other PBX Systems. We can tailor services and billing to our clients needs. I personally train and work all projects first before a team member gets involved. Myself and My Team work with clients around the globe. That is how today's world functions. When I am not working for my clients and teams, I dedicate resources and time to causes around the globe. My love of technology and learning new things will always lead me in new directions. Online learning continues to help me build my skill set along with on the job experience.

Groups: Pro Customer Service,

Associated with: AGS Solutions LLC Agency, Affordable USA Outsourcing, AGS Solutions LLC

100% Job Success
$14.00 /hr
7,835 hours

Tushar S.

Tushar S. Agency Contractor

Labtech Certified,Kaseya,Connectwise, Autotask, MSP Consultant, NOC

India - Tests: 8 - Portfolio: 2

Work with MSP's to be their One Point Solution for all the Services required and to enable them provide efficient and cost effective monitoring and management Services to their clients. Knowledgeable, professional and excellent communications that should help every IT Service provider achieve his goals with seamless services provided by me.

Associated with: Icon Technologies

93% Job Success
$33.33 /hr
2,006 hours

vishal more

vishal more Agency Contractor

I am Expert in SEO,Ebay,Alibaba,Magento,Volusion and Data Entry

India - Tests: 5 - Portfolio: 4

Over 4 years I have done many successful Projects with good feedbacks of Product Management in various type of shopping cart like Magento,Volusion,Xcart,Big commerce,Opencart,Preta shop ,Woo commerce,Word press and SEO projects. I am experienced in product management via CSV and manual with Photoshop skill for e-commerce sites, Amazon and eBay. I am also expert in On page SEO and Off page SEO with follow all rules and algorithms include social media marketing with high standard good results. My Services for product management includes: » Product management Magento,Volusion,Xcart,Big commerce,Opencart,Preta shop ,Woo commerce,Word press based sites. » Manage Inventory. » Upload products in appropriate category. » Upload products with lots of variations (Size, Color, Price etc.). » Organize product in the appropriate category. » Organize appropriate pictures for products.using Photoshop for good quality and changes. » Upload products on Amazon,Alibaba,Ebay with variations. » Optimize products with high standard SEO skills in writing with good product description, Features and Meta descriptions. » On page SEO for product title and description. » SEO based Meta Title-Key-Description writing. » Image re-sizing (Adobe Photoshop). » Quick suggestion and decision making. I have been successful throughout my career, and this can be attributed to my strong leadership and interpersonal skills. The following is a rather lengthy and detailed description of my knowledge and jobs I've held in the past that showcase what I'm capable of. Despite the length, this portrayal is by no means complete.

Groups: BoonEx

Associated with: Itsettlement Pvt Ltd

64% Job Success
$3.33 /hr
3,809 hours

Manuela Sta. Maria

Manuela Sta. Maria Agency Contractor

Billing and Support Manager

Philippines - Tests: 1 - Portfolio: 1

Over the last 6 years , I have worked in a call center environment had helped me on how to adjust on the diversity of this field of business and how to deal with different clients across the globe. I had worked for clients in the US and Australia that caters different Inbound and Outbound accounts. I have put my excellence in my work. I worked as a Technical Support Representative in 2007.I helped customers by fixing internet issues , browsing and other connection problems assuring resolutions. In 2008, then I worked as customer service for health care benefits providing claims information and billing status. And I also work in a Telecommunication Company giving information of customers services , billing details and other services. I have some experience in the following areas: CMS Content Management System , Blog , Web Publishing w/ HTML Javascript and Applets, Multimedia , SQL , Photoshop , and Sketch Up. Asana, InfusionSoft,, Zendesk , WordPress , Microsoft Office , GDocs , MailChimp and Hootsuite. I put my talent into my work extraordinary well.

Associated with: BJS Career Professionals

100% Job Success
$10.00 /hr
5,979 hours

Gemmalyn C.

Gemmalyn C. Agency Contractor

Social Media Marketing, SEO, Web Researcher and Project Manager

Philippines - Tests: 18 - Portfolio: 7

Decisive, action-oriented and results-focused offering 8+ years of combined experiences in Project Management, Social Media Marketing, SEO, Web Development, Web Research and other admin support related works. Offers outstanding talents in managing effective marketing strategies, creative social media campaigns, application of white hat tactics for SEO, writing effective call-to-action statements, implementing strategic ways to improve and track site performance, team building, budget management, continuous design and improvements and conducting status meetings and customer reviews. Driven by new challenges and desire to be successful in all endeavors. Immensely enjoys navigating all aspects of complex projects. A well rounded professional with 8+ years of providing outstanding support to big companies listed in Fortune 500. WORK SUMMARY: SOCIAL MEDIA MARKETING MANAGER - Implements Company’s Social Media Strategy, develops brand awareness, generate inbound traffic and cultivate leads and sales. - Managing the social media marketing strategy - Communicating in a professional, but unique social media “voice” - Creating social media campaigns and calls-to-action that drive target buyers - Tweeting at least 30 – 50 times a day while engaging influencers to increase the follower-ship of our clients’ social media profiles; receiving multiple mentions and re-tweets in the process. - Posting eye-catchy Facebook posts each day - Building a strong presence on Google+ for each client, making the most of SEO tricks to help our clients get ahead. - Implementing Social Media SEO tactics aligned with our clients’ keyword and SEO strategies. - Conduct competitive analysis studies on client competitors, including digital footprint analysis. SEO MANAGER - Perform keyword research in coordination with client business objectives to optimize existing content and uncover new opportunities - Provide SEO analysis and recommendations in coordination with elements and structure of websites and web pages - Provide recommendations and execute/manage strategies for content development in coordination with SEO goals – general and keyword specific - Develop and implement link building campaigns - Develop, manage and execute communication/content strategies via social communities in coordination with client goals - Implement and administer search engine programs (webmaster tools) - Monitor and evaluate search results and search performance across the major search channels in order to improve rankings - Monitor and evaluate web analytics dashboards and reports in order to develop and recommend SEO strategies - Communication to team and management on project development, timelines, and results PROJECT MANAGER - Identify, design and deploy innovative technologies that result in improved systems, increased production and decreased expenses. - Exemplary track record of success in the recruitment and mentoring of team members that consistently produce and high stress environments. - Adept in the management of projects that come in within tight deadlines and budget constraints. - Understands of database technologies, software development, web-based application design, object-oriented programming and advanced mobile development. - Designs and deploys new policies and processed that improved efficiency while reducing volume of mistakes. - Manages challenging complex project to create advanced technology that enabled data to transfer remotely from testing facilities, saving 50% of time to retrieve test results. - Communicates both or between Client and agents about the status of project - Write reports on the project for management - Train people as necessary WEB RESEARCHER - Research about clients' needs using various tools online such as Google, Bing, Yahoo and other social media sites - Works fast with accuracy by keeping an eye for details - Employs knowledge in using different platforms of Social Media Sites MICROSOFT FORUM MODERATOR / ONLINE COMMUNITY MANAGER - Certified MICROSOFT and AT&T Training Lead - View my public profile at: - Answers technical questions for Windows Live Products such,, Mail Client, SkyDrive, Family Safety, Movie Maker, Photo Gallery and Windows Live Essentials - Resolves issues for Windows Live ID block accounts - Maintains well balance forum and engages to customers' conversations. - Handles inquiry about Bing Technical issues, Webmaster tools, and Web Indexing - Provides customer support for Cache Page removal NOTES: I can start immediately and work 20-40 hours a week. I have a computer with fast and reliable internet connection.

Associated with: YAHppies, 3S Offshoring & Outsourcing Inc.

97% Job Success
$4.44 /hr
1,861 hours

Ahmad H.

Ahmad H. Agency Contractor

eBay Amazon Virtual Assistant Customer Service Listings Store Design

Pakistan - Tests: 3 - Portfolio: 1

I have extensive experience in eCommerce and am highly self-motivated, detail-oriented, very organized, quick learner. My working experiences are the best assets. I am a trustworthy and hardworking person. I have reliable and strong internet connection. Looking forward into more jobs and career. Specialization: Amazon. com | | | | | | Big Commerce | eBay | | Volusion | Nijuyon Personal Assistant | Virtual Assistant | Web Researcher | Account Management Social Media Marketing - Hootsuite | Facebook | Instagram | Pinterest | Twitter HTML5 | CSS3 | PHP | My SQL | Wordpress Ms Word/ Ms Excel Google Spreadsheet | DropBox

Associated with: Boski Solutions

100% Job Success
$6.67 /hr
2,646 hours

Marion Ruth O Mahusay

Marion Ruth O Mahusay Agency Contractor

Account Executive Specialist/Telemarketer/Technical Support

Philippines - Tests: 5

- My skills and work experience in Customer Service, Sales and Marketing and Technical Support functions is very much related and useful on this field of business. A self starter and self motivated person. Interested to work part time. - Worked in a busy Call Center Setting / BPO one of the US Top Leading Technology and Computer/Internet/Cable,Landline phone provider. COMCAST and HHO HP Home & Home Shopping Online Shopping Store. - Customer Service Representative, Tech Support Assistant Staff, Part-time Independent Beauty Product Consultant.

Associated with: TaskBar Solutions

86% Job Success
$5.56 /hr
742 hours

Falesha Wojtysiak

Falesha Wojtysiak Agency Contractor

===>> Professional, Reliable, Thorough, Experienced [13yrsVirtual] <<=

United States - Tests: 6 - Portfolio: 14

Please feel free to request my resume'. My objective is simple; to provide you with outstanding service and a perfect finished product. To me this includes; starting the job immediately, updating you on the progress of the assignment (without being asked to do so), making sure the work itself is flawless and completed before the due date. Ultimately making sure that you, the client, are completely satisfied in all aspects of the job I am hired to do. No excuses, the assignment done, correctly, the first time, with time to spare. I love being a contractor. It allows me to exercise my diverse skill set, and in turn assures I never get bored with my job, which I believe makes for a better finished product. I have worked for a city in Indiana as a transcriber. I have also done freelance work as a marketing consultant, logo designer, photo manipulator, mystery shopper, technical support for top gaming company, and actress/voice talent. So although I haven't had much experience with oDesk, I do have very much experience as a freelancing virtual employee.

Associated with: Tired and True LLC

67% Job Success
$11.11 /hr
279 hours

Rashed Uddin Ripon

Rashed Uddin Ripon Agency Contractor

Genesis Expert | Responsive Design | PSD Design | Wordpress Theme

Bangladesh - Tests: 6 - Portfolio: 8

# Top Rated Child Theme Designer for Genesis Framework (10+) For these 5 years i have been working as a full time wordpress developer and designer. I'm providing my best work on creating wordpress site from scratch,Wp-Genesis framework,html & css. My experience and skill consists of - * HTML & CSS design. * Wordpress theme & site design. * On page,Off page SEO support and solution. * Specialist in Wordpress Genesis framework. * Editing and improving wordpress sites look or adjusting with the premium look. * PHP & Mysql service. * Web project management. * Extensive knowledge and working experience in WP-GENESIS framework. * Building a site from scratch and adjusting with content and management service. Finally you will get the best and cost efficient service from me.

Groups: Bluehost Developers and Designers

Associated with: BD Lancer

85% Job Success
$11.11 /hr
449 hours