John mark C.
Technical Support / Customer Service Representative
For 8 years now, I'm a Technical Support Specialist and a Freelance Web designer/programmer.
6 years total experience as Technical Support and Customer Service in a call center industry here in the Philippines - Provide phone support for American customers about their Internet issues, software and hardware computer issues, antivirus and email trouble shooting.
3 years experience using Zendesk. Previous employers:
Cincopa - Wordpress Plugin
RyanShaw - Internet Marketing Products / Blogger
As a Technical Support Specialist, I help people over the phone fixing their Internet problems, Installing Software, Solving Networking issues, Configuring Different types of modem/routers.
As a Freelance Web Designer, I make websites using CMS - (JOOMLA, DRUPAL, VBulletin, Wordpress and more). I can also make my own basic CMS with good styles.