Technical Support Representatives

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Merineth E.

Merineth E. Agency Contractor

Wordpress Expert, Magento, WebHosting Support, Technical Support,

Philippines - Tests: 5 - Portfolio: 6

I have been working in the IT industry for more than 9 years. I have a lot of experience in web development, technical support, system administration both Linux and Windows platform. I am a very well rounded with Technical, Billing, Customer Support, Server Management individual. A Jack of all trade. My core competencies includes the following below: * Wordpress Expert * Magento * OSCommerce * Webhosting server management * Apache server setup/maintainance * Email administration * DNS administration * Google Apps Administration * WHM, cPanel, WHMCS, HSPhere, Pleskbilling * WHM/cPanel installation and maintenance. * Apache, MySQL, PHP, OpenVZ, Virtuozzo, SolusVM, Plesk, * Administrative Support, Content Managing * knowledgeable in bash scripting I have experience with Zendesk, Harvest, Kayako, LiveChat, BugHerd I am and output driven individual and produce 100% results,and finds joy in being able to resolve a customer needs regarding the product or services. I am also open to new learning that may benefit the company that I am representing.

Groups: Bluehost Developers and Designers

$16.67 /hr
2,430 hours

Muhammad Ashar Iqbal

Muhammad Ashar Iqbal Agency Contractor

Technical (Email & Live-Chat) Support Tier 1 & 2, Zendesk Ticketing

Pakistan - Tests: 6

We are highly motivated, problem solving, highly patience with dealing customers, and hardworking team. We provide services 24/7/365 days with more than five years related experience. We enjoy working on all kind of customer service / support, application/software testing, Ecommerce, Shopify services. We are capable of following all types of customer handling procedure/protocols as well as conceptualizing solutions that will work for you. We have an excellent reputation as a hard worker and talented one.

$4.00 /hr
7 hours

Jamsad Pulpadan

Jamsad Pulpadan

Technical & Customer Support

India - Tests: 5

I am a Technical Support Executive with 5 years working experience in international technical support environment. I have worked as a Technical Support Expert with Sony VAIO computers for 2 years and worked for McAfee Anti Virus Program for 3 years. I possess strong communication skills and interpersonal skills. Having worked with customers from various global locations, I have developed strong ability to build customer relationships. I am used to working under stringent timelines and have the ability to multi-task and make quick decisions. I am able to adapt well and can handle complex situations with ease. I strive for professional growth and career promotion.

$10.00 /hr
897 hours

Melvin Polestico

Melvin Polestico

Technical Support Professional

Philippines - Tests: 4 - Portfolio: 1

I specialize in giving quality services with respect for deadlines and high expectations. I can bring value to you and your business and help you solve issues as long as it is within my range of expertise. “I am a dedicated support specialist that handles customer with care. I have been in technical support for 3 years now and I have been supporting clients with software and hardware issues. I am the type that a client can rely on to handle anything including breaking goals down into tasks and completing them on time. Having effective listening skills and multitasking capabilities makes me a great asset to the company. I am also knowledgeable in relevant software computer applications and equipment . I also establish proper course of action to ensure that work product is completed efficiently and on time/within proper time limits. With the combination of good interpersonal and customer care skills and an up to date technical knowledge I can be an additional help to your company. WORK EXPERIENCE: Convergys Inc. Cebu City (January 2013 – Present) Dell Certified Technical Support Specialist - Receive incoming calls and assist queries regarding Dell system issues. - Analyze and provide the correct resolution. - Provide self-help options. - Provide walk-through for the online website. - Remote Access on Dell Systems - Hardware Troubleshooting - Software Troubleshooting - Windows Operating System Installation (Windows XP, Vista, 7, 8.1, 10) - Microsoft Office Installation and Activation (Office 2010, Office 2013, Office 2016) Specialties: - Dell OptiPlex & Latitude Systems - Mobility Tablets (Venue 7, Venue 8, Venue 10, Venue 11 PRO) - Dell Chromebooks UNLIKELY LEGENDS Real Estate Photography - Data Entry - Flyers Designing - Create Virtual Tour Designs using WordPress

$6.00 /hr
90 hours

Lillibeth Stocker

Lillibeth Stocker

Software Tester / Technical Support

United States - Tests: 7

I am a Software Test Engineer with overall 8+ years of experience. I also worked as a Java Software Developer from 2000-2004. I believe that my strong technical experience and education will make me a very competitive candidate. With a BS degree in Computer Engineering, I have good skills in Computer Systems and Languages. I will never let a client down when it comes to professionalism.

$12.00 /hr
1 hours

Jaleel Moihdeen

Jaleel Moihdeen

Experienced Customer Support & Technical support Executive

India - Tests: 4 - Portfolio: 2

I have completed my degree Bachelors of Business Administration in Madras University, I have Seven years of experience in customer support, sales and technical support I used to take inbound calls and follow up on outbound calls. I also have handled billing, retention, phone and chat support, email marketing, appointment setting, outbound surveys, and sales. I am a Quick Learner and familiar with computers, I do multi tasking with many applications while taking calls and I am capable of working with any process that is related to Customer Support at any shift timings, It's important to me to build long term relationships with clients, so I'm primarily looking for long term projects. I'm flexible with 24/7 and I am happy to work closely with any existing freelancers you work with. If you wanna know more about me, feel free to send me a message to arrange an interview.

Groups: Customer Service Professionals

$6.00 /hr
5 hours

Nabil A.

Nabil A.

Customer Support/Technical Support/VA/Team Lead

India - Tests: 3 - Portfolio: 6

"Unbelievable. Best service I've had on here. Astonishingly ethical person above and beyond what you imagine." "Very friendly and cooperative, and fully understanding of the job's goals. I would recommend him to anyone." You are here because you want an expert Customer Support/VA/Administrative Assistant. You know how important these tasks are because they can make or break the relationship between you and a loyal customer. You want someone who is an expert at handling customer requests and administrative tasks to ensure that your company keeps moving forward and breaks the records and achieves your goals. And you needed that expert yesterday. The above testimonials are taken directly from my Upwork and Elance profiles as a proof that I walk the walk and deliver the best experience to you and your customer on time, making you look intelligent and amazing in the eyes of your customers and team members--on time and with zero worries. As an Administrative Assistant/Customer Support Specialist, I have one goal/mission... To provide you the best services possible, on time and as efficiently as possible. In other words, my mind is completely focused on getting you the RESULTS and the best experience possible. Because lets be honest, you are hiring me to handle repititive tasks so you can focus on things that are more important to you. And it's my job to handle those tasks as efficiently and perfectly as possible. I'm experienced in providing the best customer service, expertly handling WordPress tasks, Administrative support, handling marketing and leads, Word/Excel documents, carrying out SEO (Search Engine Optimization) tasks, writing articles/email copy/sales pages, creating websites, CPanel, and conversion optimization. I am confident that with my extensive work experience, the testimonials and my skill set, you already know that I have the records to back up my claims. Plus, to have your full confidence in the services that I offer, I even offer a 100% Money Back Guarantee if you are not satisfied with me. Things can't get any better than this. I know that hiring a total stranger to do the most important tasks of your company and expecting them to do excellent work is a very hard thing to do. But you should hire someone who actually takes the time to understand your needs and goals and executes things to make you look like the intelligent person you are while pushing you to achieve your business needs and goals. Feel free to click the green "Hire Me" button at the top of the page to invite me to apply for a job. I look forward to working with you!

$10.00 /hr
9 hours

Jon W.

Jon W.

Technical Support Specialist/Help Desk

United States - Tests: 6

I have over 17 years training, experience, and a proven ability as a Tier 1-2 Technical Support Specialist and Help Desk Technician. This allows me to exceed your expectations when it comes to outstanding support and customer service. I’m ready to diagnose and repair Windows XP-Windows 10 and most Mac OS systems. My experience ranges from replying to customer email to hands-on computer repair. There is no computer issue that can’t be resolved. Where I stand apart from the others is my ability to do so in a professional and timely manner.

$22.22 /hr
7,430 hours

Raphael Paolo D.

Raphael Paolo D.

Technical Support - Customer Service Professional

Philippines - Tests: 8

I am a firm believer that exceptional customer service can help sustain a business. As a technical/customer support professional with over a decade worth of experience, I pride myself in providing quality service not only for my clients but also for my clients' customer base. Customer oriented, results focused, passionate, not afraid to take ownership and accountability; these are some of the attributes I possess and I feel are needed for giving excellent customer service. I started out in the BPO industry as an agent in 2003 before I transitioned to working from home in 2011. During those years, I worked as a support professional for Dell Inc, Sprint and AT&T U-Verse. From handling technical troubleshooting of hardware and software, internet and modem connectivity to billing and up-selling, these experiences allowed me to develop all the key qualities needed to be successful in my field. My consistent and always improving performances resulted in promotions year after year until I resigned as a Senior Team Manager in 2011. I was then hired by a small kitchen cabinet maker out of New Jersey to handle their customer service. I helped develop processes, knowledge base articles, produced video materials, screened and trained new recruits. As a Work at Home professional, I enjoy working with small to medium sized businesses. I feel a sense of accomplishment whenever I help a business reach its goals. No matter how big or small, if that is your goal then I make it my personal mission. Together, we can take the necessary steps to achieving your dreams for your business.

$10.00 /hr
11,756 hours