Technical Support Representatives

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  1. Lester Apuntar

    Lester Apuntar

    Customer Service Sales/Technical Support - Data Analyst/Entry

    Philippines - Last active: 4 months ago - Tests: 3

    Graduated since 2004 with a course of Business Management, since then been working in different industries such as Retail, Call Centers, BPO and Media. Working on different regions such as MENA and US for international accounts on technical supports. I have always been keen, prompt and very versatile towards work. Easy to get along, a good listener and always suggests positive ideas to better enhance once tasks for positive outcome. Good communication skills and knows how deal every situation in a calm manner. Currently, I am based in Dubai, UAE working as a Media Photographer in one of the largest publications locally. I have been dealing with lots of people and personalities on a daily basis as the job requires. And personally I always choose to excel in each and every situation that life will throw me.

    $10.00 /hr
    254 hours
    4.70
  2. Virgilio Manzanas

    Virgilio Manzanas

    Technical Support/Customer Service Representative

    Philippines - Last active: 20 hours ago - Tests: 6

    Ive been in the call center industry for over 6years. My experience in the industry has helped me develop my passion for customer service. I also acquired the ability to effectively communicate with people. I handled calls from some of the leading telecommunication companies in the US like verizon, Time warner cable and BrightHouse Networks. My aim is to provide my employer excellent quality work I'm looking for a challenging career in the customer service/ technical support or email support field but i also love to learn new things. Im a fast learner.

    $3.00 /hr
    2,021 hours
    5.00
  3. Timothy john N.

    Timothy john N.

    customer service, DSL technical support, upselling

    Philippines - Last active: 7 days ago - Tests: 6 - Portfolio: 6

    I am a very flexible team-player, I also make sure that the customers that I am dealing with would also find that they are being taken cared of as well. In doing so, I know that I am providing them a very pleasant experience that they would expect from a very professional and helpful customer service specialist. I worked as a Customer Service representative for Virgin Mobile USA for a couple of months, and also has experience in doing Technical Support trouble-shooting for AT&T DSL in America. Including : (For Virgin Mobile) - Accepting calls from customers that have issues on their phone bill or if ever they would like to change their current plan to a different one. - Also simple tasks such as updating information on the customer's account if ever they want to change anything on the records. (With proper verification first of course, for account security purposes as well) - Accepting/Making payments through credit card information given by the customers to pay their phone bill (For AT&T DSL internet) - Pretty much, I handle the "escalated calls", pertaining to difficult or irate customer issues. - Trouble-shooting browsers for customers if their browsers are not working properly or running slow than usual - Also testing out the signal of the modem of the customer, if ever the modem is the one causing the issue. Also giving advice in a more convenient/efficient way for the customer to purchase a new modem, if ever the modem they are using has gone bad, thus, making a sale as well. - Doing remote access, using tools from the office, to go into the pc of the customer. They can actually see my mouse moving on their screens, so that they will know what I am doing as well. And, I am always doing the extra mile of giving extra information and tips to the customer so the problem can be avoided in the future. I am pretty much eager to learn and also a fast learner. I'd be happy to take on any projects that may require my skills or services.

    $5.56 /hr
    670 hours
    5.00
  4. Roel Cabaluna Jr

    Roel Cabaluna Jr

    Technical Support/Customer Service Representative/Vritual Assistant

    Philippines - Last active: 4 days ago - Tests: 6

    I have experience in Outbound & e-mail sales & marketing, and Customer Service Support. I can fix, troubleshoot, and upgrade mobile phones, and desktop computers. I have above average typing speed of 75 WPM with good accuracy. I can also perform jobs like data entry, web designing, writing, researching, etc. - I can be your all-around virtual assistant.

    $6.00 /hr
    2,744 hours
    5.00
  5. Thomas A.

    Thomas A.

    Systems Administrator / Customer Service / Technical support

    Kenya - Last active: 3 days ago - Tests: 14

    A dynamic professional with over five years of experience in Network Management, Systems Administration, Customer Support, Service Delivery, Help Desk support and Project Management. Proven ability to create and deliver solutions tied to business growth, organizational development and Systems/Network optimization. Skilled problem identifier and troubleshooter, comfortable managing systems, projects and teams in a range of IT environments. Specialized Technical Skills: * Operating Systems: Windows OS (XP,7,8), Mac OS, Unix/Linux * Windows Servers, Mac OS X Servers, Linux Servers * Networking: LAN/WAN, VPN, TCP/IP, Routing/Remote Access * Microsoft Cloud services; office 365, windows Azure * Microsoft Office; 2003/2007/2010/2013 *DVR/NVR Configurations

    $15.00 /hr
    837 hours
    4.66
  6. Jitender Singh

    Jitender Singh

    System Administrator, Technical Support, Customer Service

    India - Last active: 20 hours ago - Tests: 6

    Hello everyone, I Jitender Singh, having experience of almost 9 yrs in Technical Support and Customer Service with all Multinational companies, I have worked with companies like Exl services, HCL Technologies, DELL International and iYogi Technical Services. I have 5 yrs of experience in Customer Service. During my 4 years experience in Technical support, I have acquired demonstrated ability in all aspects of troubleshooting, installations, and configuration for a variety of desktops, laptops, hardware, and software. I’m highly skilled in delivering very complex technical information. In addition, I am task oriented, get pleasure from accepting challenges, and persistently keep pace with the most recent advancements in the IT field.

    $11.11 /hr
    214 hours
    5.00
  7. Michael David Lim

    Michael David Lim

    Technical Support/Customer Service/Sales Representative/Data entry

    Philippines - Last active: 20 hours ago - Tests: 2

    I graduated B.S. Mechanical Engineering from one of the most respected engineering school in the Philippines, Mapua Institute of Technology, last 2006 and I have been working in the call center industry since. 2006-2008: Dell Technical Support Representative level 3 (TSR) 2008-2010: Wachovia Phone Banking (CSR) 2010-February 2013: Enrollment Advisor for 360training.com (Sales) I work hard and never had attendance issues in all companies. Computer literate, knowledgeable in office applications like Microsoft Excel, Word and Powerpoint. I love sports, cooking, eating and travel.

    $7.78 /hr
    1,980 hours
    4.80
  8. Doina B.

    Doina B.

    Travel and Visa Specialist/ Customer Service and Technical Support

    Romania - Last active: 20 hours ago - Tests: 2 - Portfolio: 6

    I'm perfectionist and I`m exceptionally dedicated to my work. I'm extremely dependable and I deliver precise, accurate and timely job assignments to all my employers. I am persuasive when it is about sales. I worked as a promoter for four years (for GlaxoSmithKline, Coca Cola, Nivea and others). I have knowledge of blog writing, creative and academic writing, including journalism, owning a blog for over 4 years already ( Please follow the next link: http://basarabeanca.blogspot.ro/) I work for a British travel agency as a Travel-Visa Specialist and in my free time I write travel and education articles. More about me: http://social.moldova.org/news/an-enriching-experience-for-a-lifetime-228655-eng.html My over three years of Customer Service (chat, phone and email) knowledge will improve your company's profile

    $9.22 /hr
    1,701 hours
    4.56
  9. May Cupcupin

    May Cupcupin Agency Contractor

    CUSTOMER SERVICE|TECHNICAL SUPPORT|LEAD GEN|APPOINTMENT SETTING|SALES

    Philippines - Last active: 1 day ago - Tests: 7

    I have worked for more than 8 years for major BPO companies in the Philippines and I have helped managed our family business for more than a decade. I also have worked for a travel agency for more than a year and helped increase customer retention and sales. These work experiences has helped hone my excellent sales and customer service skills to drive revenue and profits in every projects I engage in. Rest assured, I work efficiently with guaranteed returns.

    Associated with: Contact Ventures, Techie Zone, Client Expert Solutions, Solution's Hub, Premier Tech, Reaction Formation

    $8.89 /hr
    10,780 hours
    4.92
  10. Jomary de Leon

    Jomary de Leon Agency Contractor

    homebased virtual assistant, technical support and customer service

    Philippines - Last active: 20 hours ago - Tests: 3

    With a solid 7 years of experience in a BPO industry as a Technical Support Representative, I can say I have developed a deeper understanding of what customer service should be and its importance for every business. Equipped with this experience, I am more than ready to tackle any admin task and customer service related scenarios. I've been part of Resolution Specialist Team that handles all chronic calls and escalations. I believe that should be enough training to handle different types of customers and how to keep them for a good business. In addition, I've been part of the Quality Assurance Team, Remote Assist Team and Subject Matter Expert group.

    Associated with: JobHub

    $5.56 /hr
    1,441 hours
    5.00