Expert Technical Support agent
I have over 5 years of experience as customer support representative. Hands on experience as Level 1 support agent in email and chat support.
Always proactive to solve customer issues and willing to go extra mile to make customers happy.
I have excellent knowledge of the internet, MS Office applications, telephone etiquette, email support, chat support and administrative tasks such as data entry, data mining, Internet research.
Well versed with various ticketing tools such as Zendesk, desk.com and JIRA and chat softwares such as Liveperson, Livechat and Olark.
I am familiar with various domains such as e-commerce, telecom, travel, real estate, credit card, etc
My goal is to ensure client satisfaction, deliver quality service, Improve company profitability, and spread positivity.
New to upwork however carry a good work experience with corporate industry