Technical Support Representatives

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Jon W.

Jon W.

Technical Support Specialist/Help Desk

United States - Tests: 6

I have over 17 years training, experience, and a proven ability as a Tier 1-2 Technical Support Specialist and Help Desk Technician. This allows me to exceed your expectations when it comes to outstanding support and customer service. I’m ready to diagnose and repair Windows XP-Windows 10 and most Mac OS systems. My experience ranges from replying to customer email to hands-on computer repair. There is no computer issue that can’t be resolved. Where I stand apart from the others is my ability to do so in a professional and timely manner.

$22.22 /hr
7,433 hours

Raphael Paolo D.

Raphael Paolo D.

Technical Support - Customer Service Professional

Philippines - Tests: 8

I am a firm believer that exceptional customer service can help sustain a business. As a technical/customer support professional with over a decade worth of experience, I pride myself in providing quality service not only for my clients but also for my clients' customer base. Customer oriented, results focused, passionate, not afraid to take ownership and accountability; these are some of the attributes I possess and I feel are needed for giving excellent customer service. I started out in the BPO industry as an agent in 2003 before I transitioned to working from home in 2011. During those years, I worked as a support professional for Dell Inc, Sprint and AT&T U-Verse. From handling technical troubleshooting of hardware and software, internet and modem connectivity to billing and up-selling, these experiences allowed me to develop all the key qualities needed to be successful in my field. My consistent and always improving performances resulted in promotions year after year until I resigned as a Senior Team Manager in 2011. I was then hired by a small kitchen cabinet maker out of New Jersey to handle their customer service. I helped develop processes, knowledge base articles, produced video materials, screened and trained new recruits. As a Work at Home professional, I enjoy working with small to medium sized businesses. I feel a sense of accomplishment whenever I help a business reach its goals. No matter how big or small, if that is your goal then I make it my personal mission. Together, we can take the necessary steps to achieving your dreams for your business.

$10.00 /hr
11,756 hours

Emerson Cruz

Emerson Cruz

Hardware Technical Support // Legal Researcher

El Salvador - Tests: 10 - Portfolio: 3

Years of experience providing hardware tech support for US and Latam customers in English and Spanish therefore able to translate text with more accuracy, handle emails and documents, data bases also sales (placing and processing orders). Experience with two important companies Dell and Stream Global Services, Oriented to provide solutions and deliver excellent results. I´m the kind of person who likes to do things right at fist attemp even if that requieres an extra effort. As lawyer in my country I practice law and understand commom law system so I can translate texts to spanish with real native sense and legal meaning if requerired, also technologic-computer related texts, of course I translate to English too. As paralegal I have experiencie submitting legal petitions to US gov agencies (FOIL/FOIA) Im very use to work under metric parameters. I enjoy the work not because it´s funny but because you can feel proud when you do it right I am always available for a hire test so you can see the great results I can provide you

$8.89 /hr
1,816 hours

Carlo Macapanas

Carlo Macapanas Agency Contractor

IT/Web Researcher/Technical Support

Philippines - Tests: 15

My objectives includes the following are to be able to work efficiently so as to satisfy the needs of my employer, to respond to issues from organizations' computer users, solve problems with automatic diagnostic programs, install, clean, modify and repair software and hardware. Meet deadlines as possible to satisfy client's need.

$5.00 /hr
2,066 hours

Rex W.

Rex W.

System Admin / E-mail support / Technical support / Remote Support

India - Tests: 9 - Portfolio: 3

Over 10 years of experience in IT field as System Administrator / Technical Support Engineer to install, maintain and troubleshoot Linux and Windows systems. Skilled in various software/hardware where problem solving skills, application and systems knowledge can be put in for prompt and successful maintenance of systems infrastructure. Currently looking for a Technical Support Engineer position with challenging opportunity that would use and grow my IT experience. Technical Certifications and Skills: ADCHN - Advanced Diploma in Computer Hardware and Networking. CCNA - Cisco Certified Network Associate Trained (640-802). RHCE - A RHCE Engineer

$8.00 /hr
3,715 hours

Muhammad Asif

Muhammad Asif

WordPress | Wishlist Members | DAP | OptimizePress | Technical Support

Pakistan - Tests: 4 - Portfolio: 16

I am expert in building websites using: Wordpress Php MySql HTML5 CSS3 Prestashop Magento Ability to work with famous themes like: Themes from ThemeForest OptimizePress 2.0 (as well as older version 1.0) Genesis Framework Woo Thesis Additionally I am expert in: Technical / Customer Support Management Virtual Assistance / Personal Assistance Woo Commerce Wishlist members Digital Access Pass (DAP) Management: Wordpress Cloning and migration Integration of 1shoppingcart Premium Web Cart 2checkout Paypal Clickbank Authorize.net Stripe Infusionsoft Customization & handling: Aweber MailChimp GetResponse IContact & almost all types of autoresponders I have earned certificate for Woo Commerce site’s setup and Creation and Managing Responsive templates.

Groups: Bluehost Developers and Designers

$22.22 /hr
4,614 hours

Sheila P.

Sheila P.

Data Entry, Technical and Customer Support Professional

Philippines - Tests: 10 - Portfolio: 3

My aim is to be one of the more dependable Upwork professionals, providing excellent quality service. I am a results-oriented, knowledgeable and reliable individual, willing to be trained and yet can be depended on to have a few ideas when needed. I come to the job with a professional attitude and the assurance that I can deliver the jobs most suited for my skills. I am currently working as a Technical/Customer Support Representative in one of the BP O's here in the Philippines. I’ve been in the Call Center Industry for about 6 years. I support mobile phone services and operations. Broadband internet connection issues, also includes billing and service activation. I was previously a Secretary for a construction company for more than 4 years, and a Data Encoder for a Video House. I graduated Bachelor of Science in Commerce major in Computer Science.

$3.33 /hr
420 hours

Ralph Ali P.

Ralph Ali P.

Software-tester Engineer,Technical Support, Virtual Assistant

Philippines - Tests: 1

IT professional with more than 6 years of working experience in technical support and transaction processor interfacing with various internal and external customers and stakeholders. Outgoing and confident personality with excellent inter-personal skills. Good motivator in team situations and also works well on his own. Good and sound technical skills and strong leadership capabilities. Able to communicate and present ideas and work convincingly. Organised and deliver work in a structured manner and keeps all relevant parties well informed. Flexible to adapt to the needs of a diverse range of customers and business partner.

$5.00 /hr
39 hours

Ali Z.

Ali Z.

Email, Live Chat, Phone & Technical Support Representative

Pakistan - Tests: 6 - Portfolio: 13

I am a Graduate BBA an ambitious customer support representative who has a long track record of exceeding set targets. I offer an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Over the last 8 years, I have developed a wide range of skills as a Customer Support and Technical Support Representative, I have gained the knowledge and skills in handling different customers and scenarios. • Skills o Email and forum support. (Zendesk, Zoho, Helpscout, OsTickets, Asana) o Software Troubleshooting / Quality Assurance Specialist o Screen share support / Gotoassist / Teamviewer o PC Troubleshooting (Virus & Spyware Removal, Networking) o Windows Manager Services Setup / Install o Chats o Inbound/Outbound Calls o Live Computer Repair o Antivirus and Anti Spyware Programs I am customer focused professional who possesses a strong sense of urgency with regard to client satisfaction. I have superb interpersonal and communication skills, coupled with excellent relationship building capabilities. I work quickly and am very thorough and organized. I work with Quality and Quantity both ways. I have all the facilities a client must need. Good and stable Internet Connections of 4 & 2 Mb. I can work according to any Time Zone in the World such EST, Pacific and Central. I am a professional and you can get advantage of it by allowing me to work with you. • Odesk Skills Test Rating ✓ English Spelling Test (U.S. Version) - 1st Place ✓ Customer Service Test - Top 10% ✓ Call Center Skills Test - Top 20% ✓ U.S. Word Usage Test - Top 20% Please see my portfolio for a number of companies I have worked or still working with. I am looking forward to be part of a company who will be able to give me new experience and enhance my skills.

Groups: Customer Service Professionals

$6.67 /hr
3,629 hours