Technical Support Representatives

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  1. Ona Green

    Ona Green

    Professional Math Tutor ***Over 15 years of Experience***

    United States - Tests: 6

    I have over 15 years of experience as a professional math tutor and have a great deal of understanding when it comes to working with parents, students and tutors. During grade report periods, I understand the stress that arises and the need for flexibility in scheduling is very important. My English communication skills are excellent and I am very prompt to respond to phone calls, emails and IMs via Skype, Gmail and Gtalk. I am frequently online, and available to work on oDesk between the hours of 8am - 6pm (UTC-07) California USA time. I look forward to working with you. SUBJECTS: Beginning Math, Pre-Algebra, Algebra, Geometry, Trigonometry

    $20.00 /hr
    967 hours
  2. Ruiming Xu

    Ruiming Xu


    China - Tests: 5 - Portfolio: 1

    Some advantanges: 1. More than 3 years translation experiene: from English to Chinese and vice versa; particularly familiar with the field of technology and science 2. Writing and publishing experiene: I had written and published a textbook in English 3. Computer programming: years of software development experience 4. MS Office Skills: more than 4 years of teaching experience on MS Office

    $11.11 /hr
    671 hours
  3. Bipin G.

    Bipin G.

    Network and System Engineer

    Nepal - Tests: 7 - Portfolio: 7

    I specialize in Juniper, Cisco, Exchange, Windows Server and VMware technologies. Here are the lists of products that I have worked with: - Juniper - SRX, vSRX, SSG, M, Netscreen, J, MX, EX, QFX, etc. series. Cisco - 2960, 3650, 3750x, 3850, 881, 1921, 2811, 2911, ASA, FirePower, etc. Microsoft - Windows Server 2008/2012, Exchange 2007/2010/2013, Office 365, etc. VMware: - VMware vSphere, VMware Horizon View, etc. Skills: Juniper/Cisco:- RIP, OSPF, BGP, MPLS, COS, QoS, VLANs, STP, RSTP, MSTP, VTP, HSRP, GLBP, VRRP, VC, VPN, IPSec, IPS, IDS, Anti-Virus, Anti-Span, Syslog, SNMP, NetFlow, jFlow, sFlow, NAT, IPv4, IPv6, etc. Microsoft:- AD DS, AD CS, AD FS, AD RMS, DNS, DHCP, RRAS, Hyper V, Failover Cluster, NLB, RDP, DAG, PowerShell, IIS, VPN, IPSec, SSL VPN, FTP, Group Policy, Licensing, etc. I have experience and expert knowledge of various Microsoft technologies like Windows Server 2003/2008/2013, Exchange 2007/2010/2013, Database 2008/2012, Hyper V, PowerShell. Likewise, I have deployed virtualization infrastructure with VMware's VMware vSphere and Microsoft's Hyper-V solutions. Well versed with monitoring tools like SolarWinds and PRTG. Education High School = Computer Programming Specialization Bachelors Degree = Bsc in Computer Networking and IT Security >>>>Vendor Certifications<<<< Juniper * Juniper Networks Certified Internet Associate (JNCIA) * Juniper Networks Certified Specialist Security (JNCIS-SEC) * Juniper Networks Certified Professional Security (JNCIP-SEC) * Juniper Networks Certified Internet Specialist (JNCIS-ENT) * Juniper Networks Certified Professional Enterprise Routing and Switching (JNCIP-ENT) Cisco * Cisco Certified Network Associate (CCNA) * Cisco Certified Network Associate Security (CCNA Security) Microsoft * Microsoft Certified Solutions Associate (MCSA: Office 365) * Microsoft Certified Solutions Expert (MCSE: Exchange 2013) * Microsoft Certified Solutions Associate (MCSA: Server 2008, Server 2012) * Microsoft Certified IT Professional (MCITP: Server 2008) * Microsoft Certified Systems Engineer (MCSE: Server 2003)

    Groups: Microsoft Certified Professionals

    $45.00 /hr
    1,229 hours
  4. Darko P.

    Darko P.

    Wordpress Developer, Site Migration, Malware Removal

    Serbia - Tests: 12 - Portfolio: 4

    WORDPRESS Expert and Certified ITIL / MCSA / MCSE / MCITP System administrator with extensive Microsoft and Linux OS / LAN / Wan knowledge and more than 2 years management experience in one of the world leading Multinational BPO company according ITIL service management standards. Working cross-functionally with a customer focused, multi-site environment, identifying and meeting demands, KPI and SL targets, generating sales leads, developing customer relationships. Highly skilled in supervision, technical training and troubleshooting of wide range networking devices. Experienced in Wordpress/Joomla sites migration, development, configuration, optimization. Working with various plugins and widgets, customizing content display, building interactivity and community, implementing online advertising, making a SEO friendly website, enhancing usability and accessibility, managing maintenance, improving security, editing roles for your users to meet your needs or creating new roles.

    Groups: Bluehost Developers and Designers, Microsoft Certified Professionals

    $34.99 /hr
    3,183 hours
  5. Antonio S.

    Antonio S.

    Translator/Proofreader/Content Writer/Personal Assistant/Data Entry

    Italy - Tests: 7 - Portfolio: 3

    I work as a translator/proofreader from both way English/Italian and vice versa. Also from English to Spanish and vice versa. A few samples of my translation are attached along with the resume for your kind consideration as a demonstration of my command over these languages. I have been known for working with minimal directions, thereby finishing assigned projects well before time deadlines without fail.

    $16.67 /hr
    1,567 hours
  6. Anna Victoria De Los Santos

    Anna Victoria De Los Santos

    Operations Manager/Administrative Expert/Team Handling

    Philippines - Tests: 1

    I have been in the Call Center Industry for 4 years as a Customer Service and Technical Support Manager. I handle 100-150 Agents plus 12 Supervisors on the average. I develop people and coach to be at their best specially in productivity and efficiency. Call Center Training has been on the list of my responsibilities as a supervisor. I am an expert in data analysis, data encoding in excel/ spreadsheet, administrative tasks is one of my ace skills. I was a lecturer in the medical field handling medical surgical nursing, obstetrics, pediatrics, and fundamentals of nursing for 4 years as well. I teach nursing and midwifery students in their field of study. I also have a background in marketing and human resources, identifying and matching the right people for the right job. I am a graduate of 3 degrees; Bachelor of Science in Nursing Bachelor of Science in Midwifery Bachelor of Science in Education, Major in Biological Science I also finished 2 Masters Degree Courses Masters of Arts in Nursing Masters of Nursing Accomplished an average of 8.0 IELTS Exam passed 3 international english exams (IELTS, BERLITZ, VERSANT)

    Groups: Pro Customer Service

    $6.00 /hr
    476 hours
  7. Jasper V.

    Jasper V.

    Experienced Technical Support and Data Researcher

    Philippines - Tests: 3

    Over 7 years of solid BPO experience that runs the gamut from being a frontline Customer Service Associate to forming part of the Leadership Team. Solid and strong Operational Orientation with accumulated experience in facilitation management, curriculum/instructional design and content. Solidified experience in coaching and mentoring agents as a Product Trainer. Ensured alignment of client-determined Product Specific requirements by working hand in hand with Training, Operations and Quality.

    $5.56 /hr
    1,282 hours
  8. jean lalaine martinez

    jean lalaine martinez

    transcriptionist/ customer service rep/ nurse/ email or chat support

    Philippines - Tests: 6 - Portfolio: 3

    For the past 3 years, I have experienced working in a call center industry, in a hospital and in the transcription industry. I have learned ways in how to deal, cooperate and assist in solving customers' problems. I have come across patients from all walks of life, conforming with their personalities and understanding of what they were going through. In the transcription industry, I learned how to listen intently and to understand how important a message is to the customers. I would like to master all these skills while staying here in oDesk.

    $3.33 /hr
    133 hours
  9. Febbie Claire Renegado

    Febbie Claire Renegado

    Software Engineer / Analyst

    Philippines - Tests: 1 - Portfolio: 8

    I'm a Software Engineer with 5 years mix of experience and currently taking a Master’s degree in Information Technology (MIT). I have knowledge in programming and scripting languages such as c#, java, python, perl, bash and expect. I also have knowledge in data analytics and visualization using Tableau tool and automated data extraction using Tableau API and python. I've been developing software from designing up to coding, implementation and also do automated testing.

    $15.00 /hr
    2,068 hours
  10. Souvik Banerjee

    Souvik Banerjee

    PHP Expert | Joomla | WordPress | HTML 5 | CSS 3

    India - Tests: 3 - Portfolio: 31

    > PHP Expert with 10+ years of experience. > Specialized in Joomla, WordPress, OSCommerce, PHP, MySQL, HTML5, CSS3. > Experienced in Joomla Website Development as well as Joomla Extension & Template Development. > Specialized in WordPress Website Development as well as WordPress Plugin & Theme Development. > Experienced in eCommerce Website Development including OSCommerce, CRE Loaded, VirtueMart, OpenCart, Magento. > Specialized in PHP5 , MySQL, OOPS, PHP Frameworks, Smarty, Pear. > Can customize any PHP Scripts as per your needs. > Can perform Photoshop customization job (intermediate level).

    $20.00 /hr
    15 hours