Technical Support Representatives

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  1. Wilcar S.

    Wilcar S.

    Layout Artist

    Philippines - Last active: 2 months ago - Tests: 3 - Portfolio: 8

    I am a graduate of information technology and exposed to various field like Layout and Graphics designing, Programming and SQL database programming. I am also proficient with different software like Microsoft Office, Adobe Photoshop, Adobe Indesign. My objective is to obtain a challenging position which not only offers an opportunity to apply, refine and expand my knowledge but also sharpens my skills & further develops expertise in the field in a progressive environment. I have an experience of 1 year as a freelancer which has helped me to develop a wide range of experience in the following areas:graphics & design, data entry and database management.

    $5.56 /hr
    9 hours
  2. Katrina Acosta

    Katrina Acosta

    Excellent Customer Service Specialist/ Executive Assistant

    Philippines - Last active: 3 months ago - Tests: 3

    I've been a customer support representative for more than 3 years. I handled inbound, outbound, email and chat support providing billing and services information, prices and also handled sales. We also process data entry; we get customers information and enter it on our system tools. I've been with the dispute department and risk management team. I covered escalation and help our support to monitor calls for quality assurance. I've been in a Coach track Trainee and handled 17 agents drive them in providing excellent customer service. I have experience in the following line of business: loss management, special services, support Tier 1, support Tier 2, email support, activation team, lost and stolen department I can do Order Processing, Web Research,Lead Verification, Customer Support (billing, outbound, Ticket and Chat). I currently work as an Executive assistant of Vero7. I do general task like research, calls, plotting and setting reminders for task and appointments, email and chat support , customer follow up ) admin work like filtering tickets and assigning to tech, I also set up Email accounts ( hosting service ) for clients. I also manage Odesk, Podio (make sure all in progress task is done by the assign technician). I also track and manage back ups like Acronis, Check Freshbooks if invoice are being paid, make sure Clients are being charge on the service that they have by creating a report on how many emails they got,backup they consume, how many device are backed up then make sure It is included on the client invoice.I also set up recurring bill for clients, do service estimate for leads. I also operate incoming phone calls and make sure to attend the clients need. I also call clients for follow up in regards with job done. I also manage billing issues etc. with our partners like incorrect bill, update billing info, opening ticket for inquiries. I also update the company owner about important information and task done.

    $4.50 /hr
    0 hours
  3. Maria Joannie Librando

    Maria Joannie Librando

    Translator,Transcriptionist ,Researcher,Writer,Tech Support, VA

    Philippines - Last active: 4 months ago - Tests: 4 - Portfolio: 1

    I was a technical support specialist/level 2 tech engineer/customer service associate in BPO companies working with various accounts (Dell computers, AT&T,,etc) for more than three years .I am skilled in translation (English-Filipino,vv), transcription and web research. I am also into writing mostly inspirational.As an aspiring linguist, I love language. I am fluent in English, Filipino, Cebuano, conversational in Spanish and a beginner in Korean. With strong academic background,I am dedicated as well, detailed-oriented and responsible.I always deliver the best in every job given to me. I value quality and gives my 100% to finish a job on time.

    $7.00 /hr
    0 hours
  4. Jamieson L.

    Jamieson L.

    Cisco Certified Network Associate

    Philippines - Last active: 5 months ago - Tests: 6

    •Equipped with good knowledge in Cisco Network Systems (routers, switches, basic network configuration) •Knowledgeable on Cisco Data routers (2800, 2900 series routers). •Knowledgeable on Cisco Catalyst Switches (2950, 2960, 3500 series). •Strong analytical and troubleshooting skills in WAN, LAN, WLAN, VPN etc •Hands on experience in wireless routers configuration and implementation. •Good background in programming (C++, MATLAB, PLC) •Knowledgeable in design ladder diagram for PLC using CX-ONE Programmer •Knowledgeable on Mikrotik Wireless Routers (RB751u, RB 951). •Proficient on PC assembly and troubleshooting, PC OS and software installation, hardware installation, problem isolation. •Knowledgeable on Windows98, 2000,2003, NT, XP, Vista, Windows 7, Windows 8, Mac Operating System. •Knowledgeable on CCTV, biometrics, printers and projectors devices •Basic knowledge on Linux Operating System and Server (CentOS) •Experience in structured cabling. •Knowledgeable on Pfsense, Zimbra, Free PBX, Ameyo, Avaya IP Agent, Avaya One X and LiveZilla •Experience in creating node flow for Interactive Voice Response

    $3.33 /hr
    0 hours
  5. Dmitry Goryachev

    Dmitry Goryachev

    Dmitry Goryachev

    Russia - Last active: 05/06/2014 - Tests: 1 - Portfolio: 1

    I'm a system/network administrator with experience installing, configuring, tuning, and securing systems and networks. I'm also adept at web design, SEO, WordPress, Joomla, and using other technologies to leverage existing software against the needs of emerging or existing businesses. I would like to work in a situation where my skills can be used to further the client's objectives in an effective and efficient manner.

    $11.11 /hr
    1 hours
  6. Martin Bryan

    Martin Bryan

    Customer Service Manager, Team Manager, Project Manager

    United Kingdom - Last active: 06/15/2014 - Tests: 5 - Portfolio: 5

    I am a UK based freelancer who has 9 years of experience working within different managerial roles. I have worked with many brand campaigns including Ralph Lauren, Sainsbury's and while working with Teleperformance. In these roles it was my job to manage and support 30+ colleagues and help them excel within the campaign parameters. This included interviewing, hiring, training, quality control, marketing, budget control, planning and above all communication. I pride myself on my past positions and have uploaded some certifications earned while working with these companies. I believe myself to be hardworking, efficient, organised, approachable, understanding and easy to get along with.

    $13.33 /hr
    3 hours
  7. Samantha Savage

    Samantha Savage

    Graphic Designer

    United States - Last active: 05/21/2013 - Tests: 8 - Portfolio: 11

    My career goal is to find a job in the Graphic Design field with a successful company, where I will be able to move up into the company and help the company grow with the better use of graphics and advertising. I have taken on certain jobs to help build specific skills to go along with my design background, such as customer service, sales, and office/organizational jobs. I have recently relocated back to the Oregon area to be closer to family and to broaden my opportunities in finding a Graphic Design based occupation.

    $22.22 /hr
    3 hours
  8. Daniel O.

    Daniel O.

    Web Designer and Junior Web Developer

    Sweden - Last active: 4 months ago - Tests: 3 - Portfolio: 1

    I'm a creative and "easy-to-work-with" web developer with many years of experience in web designing. During the last two years I have started focusing on programming because I want to be more independent when working on projects. I see myself as a front-end person with a good understanding of the back-end. My main skills are Adobe Photoshop and Adobe Illustrator with over 5+ years experience. When doing websites for clients I usually work with Wordpress. If it's a e-commerce site I prefer to work in Opencart. But that's just my personal preferences, I'm open to any system if you give me the chance. Currently I'm studying and working with: - C# (Microsoft Virtual Academy) - Ruby (The Odin Project) - Python - Javascript No matter what kind of project I'm working on my goal is to get the job done.

    $15.00 /hr
    0 hours
  9. Shah Sultan Rony

    Shah Sultan Rony

    Shah Sultan Rony

    Bangladesh - Last active: 6 months ago - Tests: 4 - Portfolio: 9

    I am an experienced web-developer with 8 years experience in Software, Wordpress, Joomla, Drupal, ecommerce, themes, php, html, seo, adsense, marketing, social networking, Yellow page, directory, EPOS system, Forum, community and social bookmarking site developing, addons/plugins, modules etc. I’ve created 50+ projects. I've worked as a founder and CEO of Inprozone Solutions. So I know how to communicate with clients and how to develop website, software that matches business needs. I'm able to realize your ideas to the completed application. I have a term of data entry professionals who are very skilled and customer focused who handle their respective departments with full confidence. I'd be glad to work on your project by myself or in your team. My skills includes: Wordpress, Joomla, Drupal, cs-cart, html, php, Template, Plugin, Modules, Open cart, CS cart, Affiliate marketing software, Micro project software, SEO, Good Keyword research, business analysis, Professional SEO statistics report etc.

    $13.33 /hr
    0 hours
  10. Islam Radwan

    Islam Radwan

    Senior Tekla Structures developer

    Egypt - Last active: 4 months ago - Tests: 2

    I am a Tekla Structures developer with more than 6 years of experience. awarded Tekla open API competition Diploma 2 times in 2010 and 2012 I use c# programming language and .net frameworks for creating desktop applications for construction companies. I'm expert in linking Tekla structures with connection design software and excel sheets YouTube channel for samples of my work

    $16.67 /hr
    0 hours