Technical Support Representatives

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  1. Michael David Lim

    Michael David Lim

    Technical Support/Customer Service/Sales Representative/Data entry

    Philippines - Tests: 2

    I graduated B.S. Mechanical Engineering from one of the most respected engineering school in the Philippines, Mapua Institute of Technology, last 2006 and I have been working in the call center industry since. 2006-2008: Dell Technical Support Representative level 3 (TSR) 2008-2010: Wachovia Phone Banking (CSR) 2010-February 2013: Enrollment Advisor for 360training.com (Sales) I work hard and never had attendance issues in all companies. Computer literate, knowledgeable in office applications like Microsoft Excel, Word and Powerpoint. I love sports, cooking, eating and travel.

    $7.78 /hr
    2,480 hours
    4.80
  2. May Cupcupin

    May Cupcupin Agency Contractor

    CUSTOMER SERVICE|TECHNICAL SUPPORT|LEAD GEN|APPOINTMENT SETTING|SALES

    Philippines - Tests: 7

    I have worked for more than 8 years for major BPO companies in the Philippines and I have helped managed our family business for more than a decade. I also have worked for a travel agency for more than a year and helped increase customer retention and sales. These work experiences has helped hone my excellent sales and customer service skills to drive revenue and profits in every projects I engage in. Rest assured, I work efficiently with guaranteed returns.

    Associated with: Contact Ventures, Techie Zone, Client Expert Solutions, Solution's Hub, Premier Tech, Reaction Formation

    $8.89 /hr
    11,537 hours
    4.97
  3. Orchille G.

    Orchille G. Agency Contractor

    Technical Support

    New Zealand - Tests: 1

    I am a IT support specialist with 3 years experience, including 5 years as a Technical/Customer service Phone Support and 2 years of Customer Service Supervisor, a role into which I was promoted. I have experienced on deployment support and maintenance desktop, laptop and phone units which includes and operating system, installed software (includes internal applications, software packages and client applications), hardware/Network and related peripherals. I am seeking opportunity to provide IT Realtime Support..

    Associated with: AGENCY

    $22.22 /hr
    5,161 hours
    5.00
  4. Mark Anthony Conel

    Mark Anthony Conel

    Technical Support and Customer Service

    Philippines - Tests: 4

    "Upgrading my knowledge and resources to grow as a professional is what I am pursuing on this career" Being well trained in providing excellent Customer Service and being technically skilled is something that I can be proud of. I have been working in an outsourcing company for almost 3 years now. I am very much flexible and very hard working.

    $3.00 /hr
    86 hours
    5.00
  5. John mark C.

    John mark C.

    Technical Support / Customer Service Representative

    Philippines - Tests: 10 - Portfolio: 4

    For 8 years now, I'm a Technical Support Specialist and a Freelance Web designer/programmer. 6 years total experience as Technical Support and Customer Service in a call center industry here in the Philippines - Provide phone support for American customers about their Internet issues, software and hardware computer issues, antivirus and email trouble shooting. 3 years experience using Zendesk. Previous employers: Cincopa - Wordpress Plugin RyanShaw - Internet Marketing Products / Blogger As a Technical Support Specialist, I help people over the phone fixing their Internet problems, Installing Software, Solving Networking issues, Configuring Different types of modem/routers. As a Freelance Web Designer, I make websites using CMS - (JOOMLA, DRUPAL, VBulletin, Wordpress and more). I can also make my own basic CMS with good styles. For more information and samples of my work you can visit my site www.bacolodpuppies.com I have developed a wide range of websites using HMTL5, jQuery, Javascript, ,PHP, and MySQL including sites for start-up companies and small businesses. I'm currently employed as a technical support representative for 3 years until now. and I am seeking opportunities to build websites from the ground up for you or your business.

    $7.78 /hr
    6,655 hours
    4.55
  6. Epefania Miraflor

    Epefania Miraflor

    Customer Service Representative / Technical Support

    Philippines - Tests: 6

    I have a total of 3 years work experience in this field and am confident that I am the best candidate for your vacancy. My present position has taught me the importance of clear communication and customer service over the phone. In my current role I resolve customer problems, give sales pitches and take accurate notes of conversations with customers. I have received excellent performance evaluations from my managers and have been formally recognized by them for my contribution towards my department’s success. I am a goal and results orientated team player who is reliable, punctual and experienced in taking both outbound and inbound calls from customers regarding products and services. Over the phone I will be an excellent ambassador for your company, and someone who will create a professional first impression that customers will remember for the right reason. Furthermore, I have a proven track record of increasing sales, up-selling, cross-selling and dealing with a high volume of calls on a daily basis. I consider my strongest points to be my impeccable phone manners, my clear voice and my ability to deal with agitated or distressed customers.

    $4.00 /hr
    43 hours
    4.52
  7. Roger anthony a I.

    Roger anthony a I.

    Recruitment Consultant, IT, Customer Service, Technical Support

    Philippines - Tests: 5 - Portfolio: 1

    In my five years of employment, i have developed technical support and customer service skills as a Technical Support Representative for AT&T; Bellsouth. I learned how to troubleshoot wired and wireless DSL connections, configure modems and routers etc.. but the most important thing is that i learned how to provide good customer service. I also have skills in recruitment which i practiced for almost 4 years. In the Philippines, i was able to recruit more than 200 candidates to work as a Customer Service Representative for 3 of our call center clients in Makati. I continued to work in Dubai as a Recruitment Consultant handling Sales and Customer Service Representatives for our Major Client, Etisalat,the leading communications company in the UAE. I'm seeking the opportunity to further sharpen my writing skills since writing is what i do when i have the time.

    $12.89 /hr
    7,325 hours
    5.00
  8. Cherry Bote

    Cherry Bote

    Technical Support/Customer Service Representative/Virtual Assistant

    Philippines - Tests: 8 - Portfolio: 1

    My experience with outsourcing for almost 5 years makes me a perfect candidate for you. I have been a Representative, Subject Matter Expert and now a Team Leader. I am dedicated to doing my work properly and thoroughly. I'm a quick learner and also a team player. Being an Electronic Communications Engineer graduate, I have an advantage because of my knowledge in computers and electronic.

    $6.67 /hr
    10,161 hours
    4.99
  9. Timothy john N.

    Timothy john N.

    customer service, DSL technical support, upselling

    Philippines - Tests: 6 - Portfolio: 6

    I am a very flexible team-player, I also make sure that the customers that I am dealing with would also find that they are being taken cared of as well. In doing so, I know that I am providing them a very pleasant experience that they would expect from a very professional and helpful customer service specialist. I worked as a Customer Service representative for Virgin Mobile USA for a couple of months, and also has experience in doing Technical Support trouble-shooting for AT&T DSL in America. Including : (For Virgin Mobile) - Accepting calls from customers that have issues on their phone bill or if ever they would like to change their current plan to a different one. - Also simple tasks such as updating information on the customer's account if ever they want to change anything on the records. (With proper verification first of course, for account security purposes as well) - Accepting/Making payments through credit card information given by the customers to pay their phone bill (For AT&T DSL internet) - Pretty much, I handle the "escalated calls", pertaining to difficult or irate customer issues. - Trouble-shooting browsers for customers if their browsers are not working properly or running slow than usual - Also testing out the signal of the modem of the customer, if ever the modem is the one causing the issue. Also giving advice in a more convenient/efficient way for the customer to purchase a new modem, if ever the modem they are using has gone bad, thus, making a sale as well. - Doing remote access, using tools from the office, to go into the pc of the customer. They can actually see my mouse moving on their screens, so that they will know what I am doing as well. And, I am always doing the extra mile of giving extra information and tips to the customer so the problem can be avoided in the future. (For Thumbtack.com) I recently worked with Thumbtack.com as one of their Customer Support Representatives, we specialized in answering emails from customers who are using the website, both Consumers and Service Providers. We use Zendesk as our means of answering tickets that we receive from clients. The tickets that we receive from customers are questions/concerns regarding their Thumbtack accounts, or if they wish to know more about Thumbtack's website and it's processes. I am pretty much eager to learn and also a fast learner. I'd be happy to take on any projects that may require my skills or services.

    $6.67 /hr
    710 hours
    5.00