Technical Support Representatives

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Raphael Paolo D.

Raphael Paolo D.

Technical Support - Customer Service Professional

Philippines - Tests: 8

I am a firm believer that exceptional customer service can help sustain a business. As a technical/customer support professional with over a decade worth of experience, I pride myself in providing quality service not only for my clients but also for my clients' customer base. Customer oriented, results focused, passionate, not afraid to take ownership and accountability; these are some of the attributes I possess and I feel are needed for giving excellent customer service. I started out in the BPO industry as an agent in 2003 before I transitioned to working from home in 2011. During those years, I worked as a support professional for Dell Inc, Sprint and AT&T U-Verse. From handling technical troubleshooting of hardware and software, internet and modem connectivity to billing and up-selling, these experiences allowed me to develop all the key qualities needed to be successful in my field. My consistent and always improving performances resulted in promotions year after year until I resigned as a Senior Team Manager in 2011. I was then hired by a small kitchen cabinet maker out of New Jersey to handle their customer service. I helped develop processes, knowledge base articles, produced video materials, screened and trained new recruits. As a Work at Home professional, I enjoy working with small to medium sized businesses. I feel a sense of accomplishment whenever I help a business reach its goals. No matter how big or small, if that is your goal then I make it my personal mission. Together, we can take the necessary steps to achieving your dreams for your business.

$10.00 /hr
11,756 hours

Jon W.

Jon W. Agency Contractor

Technical Support Specialist/Help Desk

United States - Tests: 6

I have over 17 years training, experience, and a proven ability as a Tier 1-2 Technical Support Specialist and Help Desk Technician. This allows me to exceed your expectations when it comes to outstanding support and customer service. I’m ready to diagnose and repair Windows XP-Windows 10 and most Mac OS systems. My experience ranges from replying to customer email to hands-on computer repair. There is no computer issue that can’t be resolved. Where I stand apart from the others is my ability to do so in a professional and timely manner.

$22.22 /hr
7,476 hours

Carlo Macapanas

Carlo Macapanas Agency Contractor

IT/Web Researcher/Technical Support

Philippines - Tests: 15

My objectives includes the following are to be able to work efficiently so as to satisfy the needs of my employer, to respond to issues from organizations' computer users, solve problems with automatic diagnostic programs, install, clean, modify and repair software and hardware. Meet deadlines as possible to satisfy client's need.

$5.00 /hr
2,076 hours

Rex W.

Rex W.

System Admin / E-mail support / Technical support / Remote Support

India - Tests: 9 - Portfolio: 3

Over 10 years of experience in IT field as System Administrator / Technical Support Engineer to install, maintain and troubleshoot Linux and Windows systems. Skilled in various software/hardware where problem solving skills, application and systems knowledge can be put in for prompt and successful maintenance of systems infrastructure. Currently looking for a Technical Support Engineer position with challenging opportunity that would use and grow my IT experience. Technical Certifications and Skills: ADCHN - Advanced Diploma in Computer Hardware and Networking. CCNA - Cisco Certified Network Associate Trained (640-802). RHCE - A RHCE Engineer

$8.00 /hr
3,715 hours

Virgilio Manzanas

Virgilio Manzanas

Technical Support/Customer Service Representative

Philippines - Tests: 4

Ive been in the call center industry for over 6years. My experience in the industry has helped me develop my passion for customer service. I also acquired the ability to effectively communicate with people. I handled calls from some of the leading telecommunication companies in the US like verizon, Time warner cable and BrightHouse Networks. My aim is to provide my employer excellent quality work I'm looking for a challenging career in the customer service/ technical support or email support field but i also love to learn new things. Im a fast learner.

$3.00 /hr
3,754 hours

Mia Jacob

Mia Jacob

Expert Customer Service & Technical/Help Desk Support

Philippines - Tests: 5 - Portfolio: 7

For 6 years, I worked in the BPO industry as a technical support representative. I handled SMB and enterprise accounts. My main expertise was with the Incident Management Team which harnessed both my customer service skills and technical skills. During this time, I gained knowledge and in depth understanding of Service Level Agreements. During my BPO experience, my communication skills has allowed me to be more patient and be more thorough with providing instructions to end users. My natural ability to de-escalate calls had proven to be asset which was used as an example on how to address similar issues to the team for future reference. Through Upwork, my skills have gained exposure to work with clients in the real estate industry, medical record processing and as a carrier dispatcher. I find high value working for teams with high integrity, goal oriented and client-customer focused. Fun Fact: I love to travel. At least once a year I have to fly-out even if its just for 4 days! Thus it goes without saying that I am well traveled and can adapt to and assimilate with a variety of people and cultures easily. I have been traveling since I was ten years old. Tools Used: Operating Systems: From MS Dos to Windows 8.1; Active Directory, MS Server Software Applications: up to Microsoft Office 2010, Intuit QuickBooks Pro, McAfee Virus Protection; VPN Security Clients: Juniper, Nortel Contivity, Citrix Metaframe, VM Ware; CRM/Ticketing Tools: Dellserve, Siebel and Remedy(ARS/NeTkt), Sales Force, UDA Construction Online, Zoho, Ops Dashboard Automatic Call Distribution (ACD): Avaya and CTI Systems; ERP: SAP Business One; SWITCH: Nortel DMS-500 Netrac Command Interface Client (This tool is used to configure the switch; a telnet emulator to access network elements); Net Analyst (software application for testing communications circuits with a wide variety of test equipment) Xpercom (web xing UI equipment inventory management system) Web based Tools through Upwork experience: Asana, DropBox, Eyebeam, Evernote, Five9, GDrive, Last Pass, Lightshot, Mind Meister, Ring Central, RPData, Sales Force, Screencast, TeamViewer, Teamwork, Trello, UDA, Vimeo, Zendesk, Zendone, Zoho, Zoiper, Zopim,

$8.00 /hr
1,600 hours

Nilo F.

Nilo F. Agency Contractor

Customer Service/Virtual assistant/Technical Support

Philippines - Tests: 8 - Portfolio: 3

A motivated and passionate person. Always want to achieve set goals and never lose interest to challenging things. Driven to perfection and can deal with different people with different personalities. I want to continue what I have started as a call center agent. It is a fulfillment for me every time I help people and make them happy after each call/work. Working in a Business Process Outsourcing industry for 3 years makes me feel that this kind of job I chose is really for me. I received many certificates recognizing my achievements and expertise in Training, Customer Service, Technical Support, Virtual assistant and Telemarketing. I am also interested in any kind of Virtual jobs especially Data Entry, Real Estat-lead mining, Social media and many more.

$4.76 /hr
1,627 hours

Oliver Montero

Oliver Montero

Technical Support Rep/ Customer Service Rep

Philippines - Tests: 7 - Portfolio: 1

Skilled free-lancer computer technician and more than 10 years experienced in computer industry. Worked in 3 different computer cafe as computer technician. Experienced in call center providing service to customer for technical and non-technical issues. Works well independently or in a group setting providing all facets of computer issues. Easily identify and resolve technical issues and concerns. Experienced and knowledgeable in diagnosing, troubleshooting and resolving client issues with hardware and software maintenance, installations and upgrades. Excellent communication and presentation capabilities.

$3.33 /hr
3,832 hours

Kumar Sourabh

Kumar Sourabh

Social Media, Content Moderator & Community Manager,Translator, Writer

India - Tests: 12 - Portfolio: 2

Hello! I am Kumar Sourabh, a professional translator, moderator and community manager. I am holding a Master’s degree in German Translation & Interpretation. I have 3 years of experience in the field of German translation which include English-German and German-English pairs, Hindi-German and German-Hindi pairs. I also specialize in Maithili-Hindi-English translation sets and subsets. I have prior experience in translating texts from medical, literary, travel & tourism, legal, app and online gaming fields. My moderation skills can benefit those searching for assistance in content & forum moderation, image & video moderation, community management, social media marketing, content creation and virtual customer support, specifically Facebook, Socl, Ask.fm, Instagram and Wordpress. My other skills include: Writing – SEO, spinning, rewriting, content development, proofreading, editing. Customer support – email handling, chat support, voice-overs, virtual assistance (basic). Data entry – Basic file management specialist, data research and organization, typing. Audio transcription If you believe my diverse yet intensive set of skills can benefit you and your company, contact me for an interview so we may discuss your project.

$11.11 /hr
1,594 hours

Clavax Technologies

Clavax Technologies Agency Contractor

We build Intuitive, Interactive Mobile/Web Apps

United States - Portfolio: 19

Clavax Delivery Process - http://www.clavax.com/agile-project-development-methodology/ San Jose, California based Certified Technology Company with proven record. Our Work : http://www.clavax.com/portfolio/ Our core competences are: . Product Development/Maintenance/Re-engineering services . Web Design & Development (Using latest technologies such as HTML5 and CSS3) . Mobile Applications Development (iPhone, Android, iPad) . Custom Application Development Services . Python development, Python programming, Python web development . Migration & Porting services (To newer technology platforms, database) . Database Archiving . Software QA & Testing services . Loyalty Programs Integration . Kentico - Content Management System (CMS) services Our team expertise in the following areas: ASP.Net/C# (MVC3), Java/J2EE, PHP, Python, ROR, CMS (Kentico, WordPress, Joomla, Drupal, Magento), Mobile (iPhone/iPad, android)

$30.00 /hr
3,079 hours