Technical Support Representatives

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  1. Christian Rey Cabreza

    Christian Rey Cabreza

    Sales/Customer Service/Technical Support Expert | Microsoft Support

    Philippines - Last active: 1 day ago - Tests: 4

    I have been part of the BPO Industry for almost 7 years and was able to polish my communication skills by communicating and catering service to customers from different US States from different US Businesses. (eg. Microsoft, Sony, HSBC and Comcast). I was part of an outbound sales team for HSBC for 2 years. Mainly we call customers to upgrade or sign up to HSBC's credit card options. All calls are recorded and need to pass Quality Monitoring. All disclosures need to be clear before the sale will be processed. After HSBC, I joined Comcast, where the team focus mainly on Customer Service and Technical Support. We assist Comcast Cable Subscribers. Assist them in setting up digital cable boxes to their TV, billing, activation and provisioning of their digital cable boxes. We also dispatch technicians to help and assist customers who are not comfortable doing the troubleshooting over the phone. After Comcast, I have been part of Microsoft. This is where I was able to enhance my Technical Skills by assisting customers in installing or upgrading their operating system or Office Application. I also assist customers in setting up their Outlook and/or syncing their other email addresses to Outlook. It was not necessary but I love extending my assistance to customers to provide them good service. I also did sales for Microsoft Store where in we sell different Microsot Products like Operating System, other Microsoft Application, Laptops and X-BOX. I was with Microsoft for almost 2 years. I left Microsoft to pursue different career and joined Sony wherein the team handles Chat Sales. We do consultative Selling, product promotion and order processing. I was trained to handle 3 chat windows at a time. After up selling we process the order if the customer is already interested. In the event that the customer needs time to think or assess what they really need, we provide our Inbound Sales Team Phone Number. My main goal in applying for a position here and in contacting you is to step up and learn more by getting hired through oDesk. I want to open a door wherein I can share my knowledge in each field that I was able to be part of. I also want to enhance my skills and learn more to be a competitive individual in Home Based Work environment. I am dedicated and reliable. I like to learn new things and to think outside of the box. I see to it that I give my best effort and performance in each task that I handle. Your time and trust is my key to opening the door of success. I hope to be part of your Team - Soon.

    $4.44 /hr
    2,410 hours
    5.00
  2. Michael David Lim

    Michael David Lim

    Technical Support/Customer Service/Sales Representative/Data entry

    Philippines - Last active: 1 day ago - Tests: 2

    I graduated B.S. Mechanical Engineering from one of the most respected engineering school in the Philippines, Mapua Institute of Technology, last 2006 and I have been working in the call center industry since. 2006-2008: Dell Technical Support Representative level 3 (TSR) 2008-2010: Wachovia Phone Banking (CSR) 2010-February 2013: Enrollment Advisor for 360training.com (Sales) I work hard and never had attendance issues in all companies. Computer literate, knowledgeable in office applications like Microsoft Excel, Word and Powerpoint. I love sports, cooking, eating and travel.

    $7.78 /hr
    2,343 hours
    4.80
  3. May Cupcupin

    May Cupcupin Agency Contractor

    CUSTOMER SERVICE|TECHNICAL SUPPORT|LEAD GEN|APPOINTMENT SETTING|SALES

    Philippines - Last active: 1 day ago - Tests: 7

    I have worked for more than 8 years for major BPO companies in the Philippines and I have helped managed our family business for more than a decade. I also have worked for a travel agency for more than a year and helped increase customer retention and sales. These work experiences has helped hone my excellent sales and customer service skills to drive revenue and profits in every projects I engage in. Rest assured, I work efficiently with guaranteed returns.

    Associated with: Contact Ventures, Techie Zone, Client Expert Solutions, Solution's Hub, Premier Tech, Reaction Formation

    $8.89 /hr
    11,336 hours
    4.97
  4. Mykhaylo Dobrovolskyy

    Mykhaylo Dobrovolskyy

    Mykhaylo Dobrovolskyy

    Netherlands - Last active: 4 days ago - Tests: 7

    10+ years of Linux/Network experience with different systems. Finished and delivered SMB solutions to big corporate companies lie BNP Paribas, ABN AMRO or RBS. My main areas of knowledge are: 1) Networking (Cisco/Juniper/F5/BlueCoat and Linux/FreeBSD based solutions like vyatta/pfsense etc) 2) Security - Cisco IPS/IDS, CheckPoint, Linux/FreeBSD based, Juniper etc 3) Linux administration - mail system, database (mysql/mysql cluster), server with high load average, load balancers for server farms (Cisco/F5 based and Linux based like keepalived or apache/nginx with reverse proxy) 4) VoIP - Cisco/OpenSource(Asterisk and different installations based on asterisks like freepbx/elastix etc) There is a very small piece of my knowledge, I'm always looking for opportunity to grow and I'm pretty sure that if you give me tasks - I'll find out best way howto get it done.

    $27.78 /hr
    4,738 hours
    5.00
  5. Bogdan daniel S.

    Bogdan daniel S.

    VCP, MCSA, Exchange, Vmware, HyperV, Servers Expert Admin

    Romania - Last active: 1 day ago - Tests: 8 - Portfolio: 1

    10+ years experience in Information Technology (IT) Major areas of expertise: VMware and Microsoft virtualization technologies. Designing and implementing fault-tolerant virtualization clusters SAN and NAS systems (iSCSI, FC) Windows 2003 / 2008 / 2012 Server * Active Directory * Microsoft ISA Server and TMG * Clustering * MS Windows XP/Vista/7/8 desktop/workstation operating systems * Centralized anitivirus systems WSUS * TCP/IP, Switching and Routing * Firewalls IBM, HP, Dell Servers * DNS, DHCP, Wins * Print Server * File Server * Network and Servers documentation * LAN hardware/software administration, design, installation and configuration * Print Server * LAMP Administration * Linux services : squid, postfix, dovecot, firewall, ldap, mysql, nagios, dhcp, bind etc Certifications: MCP - Microsoft Certified Professional MCSA - Microsoft Certified Systems Administrator VCP - Vmware Certified Professional VCP-510 * VCA-DCV - Vmware Certified Associate Data Center Virtualization.

    Groups: Microsoft Certified Professionals

    $22.22 /hr
    2,643 hours
    4.68
  6. Trinayan Chakraborty

    Trinayan Chakraborty

    Accuracy & Timeliness

    India - Last active: 5 days ago

    I am a B.Tech (Information Technology) graduate and wanted to do something different rather than just working on a 9-5 job. I started free lancing with this notion in mind. I now work as a full-time freelancer for various clients and firms around the globe. Customer satisfaction is of utmost importance for me. I understand the value of your time and money. I tend to complete any work with 100% accuracy and within the given time frame. I have very strong work ethics and will always honor confidentiality of your data. I assure you that I only send proposals to those jobs for which I have the relevant skill-set and knowledge. That way I can do the job without much intervention on your part. I am always willing to learn new skills / tools / software that are required to complete your job. Thank You for taking the time to go through my profile

    $8.00 /hr
    2,929 hours
    4.51
  7. Orchille G.

    Orchille G. Agency Contractor

    IT Support

    New Zealand - Last active: 1 day ago - Tests: 2

    I am a IT support specialist with 3 years experience, including 5 years as a Technical/Customer service Phone Support and 2 years of Customer Service Supervisor, a role into which I was promoted. I have experienced on deployment support and maintenance desktop, laptop and phone units which includes and operating system, installed software (includes internal applications, software packages and client applications), hardware/Network and related peripherals. I am seeking opportunity to provide IT Realtime Support..

    Associated with: AGENCY

    $22.22 /hr
    4,950 hours
    5.00
  8. Lukasz T.

    PHP, Smarty, JavaScript, AJAX, Kohana, MySQL

    Poland - Last active: 6 months ago - Tests: 4 - Portfolio: 3

    As a PHP / MySQL Developer, I worked for large multinational companies, small start-ups and individual customers in a team and also as an individual programmer. I participated at each stage of the software development cycle, starting from requirements gathering, design through implementation, testing, deployment and maintenance.

    $16.67 /hr
    4,118 hours
    4.97
  9. Heidi Sugar Zeta

    Heidi Sugar Zeta

    customer service/technical support

    Philippines - Last active: 1 day ago - Tests: 6

    I've been in the call center industry for nine years now handling billing, healthcare, customer service and technical support accounts. Handled U.S and Australian based accounts. I am a hardworking and very professional person. I'm also a fast learner and eager to learn more things for my own improvement and success.

    Groups: Pro Customer Service

    $6.00 /hr
    2,849 hours
    5.00