Technical Support Representatives

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  1. Jay Bitas

    Jay Bitas Agency Contractor

    Virtual/Executive/Technical Recruiter/Sourcer/Resume Researcher

    Philippines - Last active: 1 day ago - Tests: 11

    I am looking for long-term recruiter/resume sourcer or other RPO/BPO positions that will put my qualifications to good use: A Technical Recruiter/Sourcer with 8 years of experience in end-to-end US IT recruitment. graduated with a Bachelors degree in Classical Philosophy minoring in Psychology. aside from IT or Technology, has recruited for other sectors: Healthcare, Manufacturing, Oil & Gas, Legal, Education, Financial and Aerospace; has recruited for US federal job orders that require top secret security clearances. Managed hiring process from inception to fruition. Strategic and tactical contributor in fast-paced, challenging environments. Developed processes and procedures in staffing organizations when nothing is in place. Facilitated planning meetings for strategic hiring, determined priorities for positions to be sourced and recruited. Developed an efficient process with recruitment teams. Built excellent relationships with hiring managers and candidates. Reviewed job specifications, skills criteria, educational and technical requirements with hiring managers as well as candidate qualifications to meet business objectives. Strong Sourcing skills with emphasis on sourcing passive candidates: source, evaluate, profile, and/or present potential candidates through personal extensive database, cold calling, people searches in Facebook, LinkedIn, Resume Finder widgets, Monster, Careerbuilder, Dice, Yahoo Hotjobs, Clearancejobs.com, Odesk, Boolean X-ray searches, in house database, internet searches, Google Internet mining, Patents, Publications, Yahoo groups, career fairs and employee referral programs, networking, social networking sites, newspapers, professional magazines, publications, engineering networking groups, research and expert user of ADAPT. Researched and worked with current market salary data, internal equity compensation packages to competitive salary packages and closed candidates. Conducted Cold call of potential candidates, references and referrals. Verified and conducted reference checks. Turned many references into candidates or prospective clients. Phone screened candidates prior to formal company interview. Strong behavioral or competency-based interviewing skills. Strong interpersonal and communications skills. Perseverance and impeccable follow up and follow through. Breadth of experience across the US with different cultures, quickly adapting to various environments and hiring needs. Has a functional homebased office where I can effectively do my virtual recruitment activities. Has a US phone number/recruiting hotline to make calls to and receive calls from the candidates or clients across the US and Canada.

    Associated with: JB Global Ventures, Planet Source

    $16.67 /hr
    3,849 hours
    4.87
  2. Duong K.

    Duong K. Agency Contractor

    QA Expert, Windows Administror, VOIP expert

    Vietnam - Last active: 4 days ago - Tests: 5 - Portfolio: 8

    Over last 4 years, I have been working as a Sr. QA Tester having experience in Manual, Automation, Telecom testing and Network Administrator on window platform as well. I have worked many wide range of application, such as web applications, e-commercial site, desktop based application,network administrator. I have sound knowledge automation tool for regression test and performance testing tools. I have good experienced on online bug tracker tools like Clarify, Bugzilla, Jira, etc.Other specialization on Testing process, SDLC, STLC etc. My objective is to create a wonderful working relationship to my oDesk employer. My core competency lies in client services and was also exposed to different activities that will enhance client relationship management, operations and training programs for Quality Assurance. My responsibilities are Regression Testing, Writing Test Cases, Test Execution, Test Planning, Bug Reporting and Writing Automation Scripts. I can use my skills and work for the growth and development of organization. Role Summary: * Websites: QA/Performance/Usability/Security tests * Software: Win XP/Vista/7/8 32 and 64 bit AND OS X 10.8.3,Unix platform * Mobile: Android , iOS , Blackberry applications and mobile websites tests * Telecom: performance, load and stress testing. Installing Sip PBX, Lync, VOIP server.... * Tracking tools: Jira, Bugzilla, Clarify, QC,... * Certificate : MCSA, MCP *Automation tools: Jmeter, SOAPUI, Selenium.. Why you will hire me? 1. My priority is to provide service to others with honesty and in timely manner. 2. I am very keen on every detail of my work to ensure of my quality work. If you are looking for the above mentioned qualities then I am the right person who fits in your alley! Thanks,

    Associated with: HPN solution

    $11.11 /hr
    2,282 hours
    4.95
  3. Scott Dalon

    Scott Dalon Agency Contractor

    Experienced Team Lead, Sales, and Project Success Manager

    Philippines - Last active: 1 day ago - Tests: 12

    I'm an American that is currently residing in the Philippines. If you're looking for a highly motivated individual that takes pride in their work, then look no further. Currently I work as a Project Success Manager in the Client Success division of Upwork, but I'm looking for extra work. I also do a bit of recruiting as part of my job at Upwork. I have an awesome VoIP system here so making calls to the US and Canada is not an issue and that comes inclusive if you hire me. I won't send you a bill for that $3.49 that Ooma charges me each month that's for sure. Here are some things that I'm pretty good at: Management/Team Lead- I've managed teams as big as 50 people and as small as 5 people. Recruiting- I can find you the very best freelancers for the job that you need done. Virtual Assistant-I'm awesome at this and I love doing it. Go ahead. Hire me for a test drive. Sales-I've done all types of sales before. At one point I even sold steel buildings. That was miserable. If you asked me to do this again, I probably would have to decline the job invite. Sorry!! Customer Service Rep- This is basically what I'm doing for oDesk now. I've done it with most of the jobs I've had. I'm not just limited to what I've listed above though. I can do just about any administrative work. I've been a Team Lead for an insurance company as well.

    Associated with: NOLAgency

    $22.22 /hr
    3,573 hours
    5.00
  4. Edward Bentall

    Edward Bentall Agency Contractor

    Virtual Assistant / Customer Service

    Grenada - Last active: 1 day ago - Tests: 14

    *** Upwork TOP RATED freelancer! *** I am: Reliable Trustworthy Resourceful Competent Efficient Productive STRENGTHS - Communication. I'm a communication fanatic, and I'll utilise this skill to solve problems, answer questions in plain English and give customers an impressive experience. - Empathy. This makes me a good people manager and a good listener FOR CUSTOMER. I can see things from staff or customer's perspective and understand their situation. - Analytical. I'm good at looking behind the result, working out the why and the how; the reason and the cause. I'll be always thinking about factors that might affect a situation. - Winning Other Over: I love the challenge of meeting new people and winning them over. Whether that is winning them to a sale, or just making a connection. With customer service, it's used for reassurance that I'm doing what I said I'll do to make them happy! EXPERIENCE: 3 yrs of Full-time, professional virtual assistance with over 1000 hrs to date on Upwork and backed up by 15+ yrs of UK office-based experience, and a great Upwork feedback profile. Because I'm full time, you can be certain that I will be dedicated to getting your work done. My reputation is VERY important to me (my family depends on it!). Therefore, I am constantly looking to impress you through exemplary performance; my integrity would not withstand anything less. Efficiency, productivity, excellent communication, using my initiative, pro-activity, thinking, listening etc I'm originally from the UK, so English is my native language. I'm now based in Grenada in the Caribbean, but I have UK and US VoIP numbers if required for incoming/outgoing calls, as well as Skype Google Hangouts etc.

    Associated with: BlueSky

    $28.00 /hr
    1,193 hours
    4.96
  5. Ronnie L.

    Ronnie L. Agency Contractor

    Customer Service &Support/Phone,Chat and Email Support / Telesales/ VA

    Philippines - Last active: 1 day ago - Tests: 11 - Portfolio: 12

    I have been with the outsourcing industry for more than 5 years since 2008. I started out as a Technical Support Rep. and became a Resolutions Specialist for almost 2 years, then became an Operations Supervisor for a sales and technical campaign for a year. I have also been a Customer Service Representative for a sales account. I am a committed individual who is success driven, adaptable to change and always strive to meet goals and objectives. I have great experience in customer service, sales and technical accounts and people management. My core competencies are : - Customer Service / Sales / Voice and non Voice - Helpdesk / Phone support / Email / Chat Support / Technical support - Telemarketing / Appointment setting / Lead Generation - Admin and back office jobs like Data Entry / Data Mining / Virtual Assistant My goal is to provide quality service to those who seek it. A dedicated,self motivated and a good team player who can work well under minimum supervision,my objective would always be to meet my clients expectations.

    Associated with: VWP Manpower Agency, Perfect Solution Company

    $10.00 /hr
    4,564 hours
    5.00
  6. Virendra Kumar

    Virendra Kumar Agency Contractor

    Wordpress | Prestashop | Joomla | Php | J-query | Responsive Sites

    India - Last active: 1 day ago - Tests: 3 - Portfolio: 11

    To work seriously and delivers the assignment on time, with satisfaction on buyer side.Also to build websites and web applications tailored to clients' needs, to help them achieve their objectives and Improving my skills and have more experience in web development. Over the last 5 years, I have developed a wide range of websites using HMTL, DHTML, PHP, and wordpress, joomla, javascript, jquery, css. including sites for startup companies and small businesses. My core competency lies in complete end-to-end management of a new website development project, and I am seeking opportunities to build websites from the ground up for you or your business. As an independent contractor, my passion is in creating clean & responsive Sites. Listed below are my core competencies: --> Web development & creative web design --> PSD to HTML, WordPress --> Responsive all WordPress, themes for desktop, tablet, mobile, iphone / ipad --> Parallax theme development --> Progressive CSS Design/Enhancement --> HTML & HTML5 --> CSS & CSS3 --> Landing page design --> WordPress, HTML --> Photoshop --> PHP --> WordPress --> Woo-commerce Setup --> JavaScript --> PSD to HTML --> HTML to WordPress --> j query --> All Type of Cpanel and FTP (Blue host, host gator, Godaddy etc ) --> Email setup --> Move sites on host to another --> All type of theme setup and customization --> All type of plugin setup and customization. Our main aim is provide quick and excellent web design services with 100% satisfaction to client

    Groups: Application Developers Alliance, Bluehost Developers and Designers

    Associated with: Inspiring Infotech

    $11.00 /hr
    3,298 hours
    4.74
  7. Randy S.

    Randy S. Agency Contractor

    Customer Service Specialist / Email and Live Chat Superstar / Nurse

    Philippines - Last active: 1 day ago - Tests: 10 - Portfolio: 2

    I am a registered nurse in the Philippines. I have previously worked in a 1,200 bed-capacity hospital for 3 years as an ER/OR/Triage/Infection Control Nurse. I took Master's degree units in Nursing, and 2 years in Accounting. I am also an active member of Operation Smile International. Currently, my aim is to build a full-time career here in oDesk, and try new job ventures. I have over a year's experience working in a call center for AT&T Billing and New Membership accounts that includes phone, chat and email correspondence. I seize every opportunity given to me, to the best of my ability. I can place calls to the US/Canada land lines through VOIP. I am looking forward to foster an excellent working relationship with you. Just try me out. :-)

    Associated with: GTNP DE, GTNP IC, Power Cast

    $11.11 /hr
    9,062 hours
    5.00
  8. Irish Shalimar Ilagan

    Irish Shalimar Ilagan Agency Contractor

    Technical Support/Email & Chat Support/Data Entry/Customer Service Adv

    Philippines - Last active: 2 months ago - Tests: 11 - Portfolio: 5

    • Helpdesk support experience including Tier 1 and Tier 2 support levels. • Intermediate knowledge of TCP/IP, network connectivity and management, LAN/WAN understanding and administration experience is preferred. • Intermediate level knowledge of MS Exchange, Outlook, Active Directory, etc. • Knowledge of wireless carrier networks, as well as iPhone, iPad and Android devices. • Experience in diagnosing and troubleshooting server-related problems such as performance problems, permissions issues and lock-ups. • Ability to maintain excellent customer service relations and deal effectively with client’s enterprise IS and IT professionals and end-user customer base. • Available to work variety of shifts in a fast-paced 24x7 environment. • A high level of judgment, advanced problem solving techniques and technical writing skills in English. • Excellent communicator. • Proactive in resolving customer issues and ability to “think outside the box.” • Ability to set up servers, install software, client software on a variety of handsets.

    Groups: Lisnagol | DIRECT™

    Associated with: Global Alpha Provider Business Solutions Agency

    $8.00 /hr
    4,436 hours
    4.74
  9. Brice Y. Agency Contractor

    Codeigniter/WordPress/CakePHP/jQuery/Magento/Joomla/Kohana Expert

    China - Last active: 1 day ago - Tests: 18 - Portfolio: 10

    Web Guru, Professional Web Developer, Web Administrator, Project/Team Manager, Software Developer, SEO Expert, Translator 10 years experience, Full time worker === Main Work === Website Product, Web Development, Plug-in Development/Customization, Install/Upgrade WebSite, Web Assistance,Project Management, Team Management, Software Development, Traslation === Skill Set === - PHP, ASP.NET - MVC - CakePHP, CodeIgniter, Zend, Yii, Kohana, Smarty - eCommerce - Magento, Interspire Shopping cart, Interspire Bigcommerce, WP-ecommerce - OpenSource CMS - WordPress, Drupal, Joomla, CMS Made Simple(CMSMS), - Forums/MyBB, phpBB, SMF - DBMS - MySQL, MSSQL, PostgreSQL, Oracle - JavaScript, jQuery, Ajax, Json , YUI, Prototype - HTML, XHTML, DHTML, XML - CSS2, CSS3, CSS - Design Tool: Photoshop, Dreamweaver - Payment Gateway : Paypal - Translation: Between Chinese, English, Korean - API Integration: Google API, Google Map, Design, Photoshop , article design, Html /CSS design - Sales Marketing , iContact email and auto responder, email marketing

    Groups: BigCommerce, Kohana...

    Associated with: Best&Perfect

    $30.00 /hr
    12,255 hours
    5.00
  10. Orchille G. Agency Contractor

    IT Support

    New Zealand - Last active: 1 day ago - Tests: 2 - Portfolio: 1

    I am a IT support specialist with 3 years experience, including 5 years as a Technical/Customer service Phone Support and 2 years of Customer Service Supervisor, a role into which I was promoted. I have experienced on deployment support and maintenance desktop, laptop and phone units which includes and operating system, installed software (includes internal applications, software packages and client applications), hardware/Network and related peripherals. I am seeking opportunity to provide IT Realtime Support..

    Associated with: AGENCY

    $22.22 /hr
    4,753 hours
    5.00