I am a Business Process Outsourcing professional with years of experience in various account types. I have worked as an Inbound Customer Service with Sales Representative, a Web Catalog and Order Tracking Specialist, a Product Dealer Assistant, as well as a Level 2 Tech Representative for hardware and software who can troubleshoot over the phone, live chat and through remote sessions. I am trained to handle delicate accounts with Personally Identifiable Information, I can host audio conferences as well as work in data transcription. I have knowledge in Accountancy that includes advanced understanding in different financial transactions, making different kinds of financial statements, creating entries, bookkeeping and an above average understanding of the business law.
I studied at the University Of The East majoring in Accountancy, only because I didn't know what course to take at that time. I found enjoyment in minor subjects like Art Appreciation, World Literature and Creative Writing. I was even more fascinated with these subjects when I attended the university's stage plays and participated in a meet-and-greet with the
2004 International Poet of The Year Blesilda Carmona. I still didn't like my course but was already in my 4th year. I decided to finish it and
take a second course when my family got into bad shape financially. I stopped studying and opted to start working instead.
In January of 2010, I was hired by SITEL Philippines located at the Ortigas Business Center in Pasig City. As a CSR, we responded to calls concerning phone issues, billing concerns, line applications, activation and reinstatement, up selling add-on features and additional lines, processing payments as well as filing dispute charges. As a TSR, we assisted customers in troubleshooting basic phones and smart phones. We helped users understand the instructions based on the phone's manual and how charges were applied based on usage. When I was up-skilled for Web Support, we helped customers browse the web catalog, processed online payments and tracked orders online using the USPS tracking app. Afterwards we were given further responsibilities as Dealer Support Specialists, this time providing support to US-based Product Dealers. I left the company after two years of working there because I realized that my current income was not enough to support my family.
After two months, I was referred to EPERFORMAX, an upstart company. I was profiled for their Paypal program where we assisted customers with everything about their Paypal accounts, from using the free membership services to choosing their account types. We taught customers how the system worked, we linked their funding sources and their accounts to different online stores and told theme how much different transaction fees cost. There I developed an understanding on the clearing process for money transfers on and offshore. I decided to leave the company after six months because the place was too far, and my transportation expenses alone were eating up a huge chunk of my earnings.
Within the same month, I was approached by a headhunter for Convergy's. I was profiled for a healthcare account called CIGNA. There, our primary task was to answer health care professionals' questions about their clients' in and
outpatient benefits and claims status. I stayed there for about nine months. I had to leave the company due to safety reasons.
I took a rest for about a month and a half, then I was hired by Startek, a newly-established call center in the Philippines. I was profiled as a Tier
2 level tech support specialist for America On-Line. There I learned my technical trade. I had a hard time with the terminologies at first but was able
to get by. I can safely say that my time working in Startek was probably the only time that I really felt happy going to work. My stay there was short-lived though, because the account was to be pulled out by the client. After six months of working for Startek, I rendered my last 10 days, the minimum time allowed by the company, before leaving.
Afterwards I was hired by Teleperformance in Ayala, Makati. I was profiled for Verizon conferencing. My primary task there was call placement, or joining participants into the right conference. After a few months, I was up-skilled into Call Conferencing. I was basically the one who sets up everything for the conference, from activating their lines to conducting Q&A sessions. I was also up skilled as a transcriptionist in the program.
I feel that I am more than capable and am responsible enough to do any task assigned to me and I hope you'd consider my application.