chat support Freelancers

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chat support Job Cost Overview

Typical total cost of Upwork chat support projects based on completed and fixed-price jobs.

Upwork chat support Jobs Completed Quarterly

On average, 129 chat support projects are completed every quarter on Upwork.

129

Time to Complete Upwork chat support Jobs

Time needed to complete a chat support project on Upwork.

Average chat support Freelancer Feedback Score

chat support Upwork freelancers typically receive a client rating of 4.58.

4.58
Last updated: June 1, 2015
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  1. Russel Carlo Romare

    Russel Carlo Romare

    Technical Support / Customer Service / Email / Chat I Zendesk I ZopIM

    Philippines - Last active: 2 days ago - Tests: 10 - Portfolio: 5

    This past 7 years in working as both customer service and technical support representative in a business process outsourcing company, I developed a wide range of skills and knowledge of relevant applications and equipment on computers and I build an in-depth understanding of credit reports of a certain company when I was with Dun and Bradstreet. My job experiences brought my communication skill to a higher level, especially that I have worked with American and Australian clients. I have an effective listening and understanding, skills, I am always ready to face challenges, get along with people very well and I am very much open to learning. Relevant experience and qualifications: -Proficient in PC. Have computer skills specifically customer service software -Type 53 WPM -High level of responsibility and fast-learning traits -Quality customer service and communication skills. -Tremendous attention to detail. -Capacity to multitask under pressure. -Enthusiastic persona with an active drive for customer satisfaction. -Have the ability to communicate clearly and concisely with clients. -Proficient with different types of office software (Microsoft Word, Excel). -Knowledge of administrative procedures. -Relevant technical / products’ knowledge. -Authorizing refunds or other compensation to customers. -Making sure accurate records are kept of communications with customers. -Adept at using Zendesk, ZopIM, Salesforce and Siebel CRM.

    $5.00 /hr
    207 hours
    5.00
  2. Christian Yonson

    Christian Yonson Agency Contractor

    Customer Service Representative, Technical, Voice,Chat & Email Support

    Philippines - Last active: 1 day ago - Tests: 8 - Portfolio: 2

    My main objective in joining oDesk is to be in a competitive environment where I can share my skills and expertise with equally competitive buyers.Working as a call center agent for more than three years have developed my skills in providing quality service to customers. Not only that but my skills in typing greatly improved since we answer queries through chat and email. I am also very familiar with Microsoft and Internet applications. I have experiences in handling different live chat window such as AliveChat, WebX, AliveSupport, Kayako Desktop, Olark and email support programs such as Kayako Fusion, RightNow, Cerberus Help Desk and Zendesk.

    Associated with: eConnect Agency

    $6.00 /hr
    19,808 hours
    4.77
  3. Jenelyn C.

    Jenelyn C.

    Customer Service, Technical Support, Email/Chat Support

    Philippines - Last active: 1 day ago - Tests: 9

    * 5 years experience in Customer Service * Excellent in Verbal and Written English * Customer-service oriented * Strong problem-solving skills * Self-motivated * Responsible * Quick Learner * Efficient * Reliable * High attention to details * Willing to learn new things * Passion for excellence

    $3.33 /hr
    460 hours
    5.00
  4. Irish Shalimar Ilagan

    Irish Shalimar Ilagan Agency Contractor

    Technical Support/Email & Chat Support/Data Entry/Customer Service Adv

    Philippines - Last active: 1 month ago - Tests: 11 - Portfolio: 5

    • Helpdesk support experience including Tier 1 and Tier 2 support levels. • Intermediate knowledge of TCP/IP, network connectivity and management, LAN/WAN understanding and administration experience is preferred. • Intermediate level knowledge of MS Exchange, Outlook, Active Directory, etc. • Knowledge of wireless carrier networks, as well as iPhone, iPad and Android devices. • Experience in diagnosing and troubleshooting server-related problems such as performance problems, permissions issues and lock-ups. • Ability to maintain excellent customer service relations and deal effectively with client’s enterprise IS and IT professionals and end-user customer base. • Available to work variety of shifts in a fast-paced 24x7 environment. • A high level of judgment, advanced problem solving techniques and technical writing skills in English. • Excellent communicator. • Proactive in resolving customer issues and ability to “think outside the box.” • Ability to set up servers, install software, client software on a variety of handsets.

    Groups: Lisnagol | DIRECT™

    Associated with: Global Alpha Provider Business Solutions Agency

    $8.00 /hr
    4,436 hours
    4.74
  5. Albert S.

    Albert S.

    Technical Support / Customer Service Rep / Phone, Chat & Email Support

    Philippines - Last active: 06/06/2012 - Tests: 8

    For the past 14 years, I believe that my knowledge will demonstrate that I have the characteristics and experience you seek. For every company that I have been with, I gained additional knowledge that will prepare me for new challenges. The key strengths that I possess for success includes reliability, integrity and perseverance. It helped me analyze how I can meet the needs of clients, going beyond the expectations and striving for continued excellent service.

    $5.56 /hr
    554 hours
    4.05
  6. Misty L.

    Misty L.

    Odesk Award Top 1 Winner, Admin Assist,VA,Excel,Customer Support&More

    United States - Last active: 8 hours ago - Tests: 20 - Portfolio: 27

    ** Awarded the Odesk Top 1% of Contractors WorldWide Award for 2013** Over the last 9 years I have developed my skills as a Virtual/Administrative/Executive Assistant doing Project Management, Customer Support, Schedule and Calendar Management, Data Entry, Data Processing, Microsoft Excel and Word projects, Internet Research and more. I have worked for companies like Wal-Mart Logistics, Target Logistics, OsComp Systems, XLNT Brain Sport, Quicktate, DHL, Envoy, and URX. I am seeking opportunities to further the use my skills. I love working with CEO's on start-ups and I am looking for administrative oriented projects and jobs. I also enjoy Excel projects and I know my way around macro's and formulas.I have received several awards, commendations, and recognition for my levels of service, quality, learning abilities, and improvements made to the businesses I serve. I like to consider myself a true Jack-of-All-Trades. I can be reached through Skype and Email, I do not use a webcam.

    $27.78 /hr
    20,472 hours
    4.92
  7. Angela L.

    Angela L.

    Top Notch Customer Service and Administrative Support

    United States - Last active: 8 hours ago - Tests: 11 - Portfolio: 1

    I am a proven leader, always willing to help other team members. I am experienced with Zendesk, Uservoice, e-mail support, Word, Excel, Google Docs, Five9, LivePerson, Instant Service, Internet Research, and have the ability to learn new or proprietary software quickly. With over 13 years experience working from home, I have the self-discipline it takes to work without a manager standing over my shoulder. I have extensive training and experience in customer service and basic tech support - via phone, email, live chat and ticket support. I have experience following written guidelines and exceeding required quality guidelines. I am able to perform data entry tasks quickly and accurately and have a great attention to detail, allowing me to excel at tasks that some might consider tedious. I have a private office within my home from which to work, so when I am performing tasks for my clients there are no outside distractions or background noise.

    $16.67 /hr
    3,292 hours
    4.99
  8. Brian Flax

    Brian Flax

    Brian Flax is a Freelance Writer, Web Designer, and Content Creator

    United States - Last active: 1 month ago - Tests: 14

    Objective: To obtain a position within a well-established organization, that will enable me to use my strong organizational skills and educational background, in a reputable, growth oriented company. I have years of experience in customer service and quality assurance. I hold a M.S. in Education Media Design & Technology, a B.S. in Entertainment Business, and an A.S. in Recording Arts. My background and experience has prepared me to work in a wide variety of positions, ranging from content creation for websites, online and offline marketing, freelance writing, customer service, website design, search engine optimization and administrative support. I am always refining and updating my skill set to match and exceed the demands of all the positions that I fill. A copy of my updated resume is available upon request, including references whenever necessary.

    $20.00 /hr
    715 hours
    5.00
  9. Zohair H.

    Zohair H. Agency Contractor

    Linux System Admin, Tech Hosting Support, cPanel/WHM Specialist

    Egypt - Last active: 8 hours ago - Tests: 9 - Portfolio: 8

    I have more than 5 years in networking industries , 4 years in System Administration and hosting environment. Bsc in Computing .Certified with CCNA,CCNP in progress. 4 years in web hosting industries with Technical Support, System Administration and Business Development (web hosting) experience. TechnicalSkills and Experience: Ability to build, manage and troubleshoot control panel * Cpanel/WHM - DirectAdmin - PLESK - WebMin - Kloxo control panels Operating System * CentOS * Fedora Core * Ubuntu Including the following: • WWW Servers - Apache. • Control panels WHM/cPanel • Networking - TCP/IP, NFS, Telnet, FTP, DNS, DHCP, NAT, ifconfig, route, netstat, xinetd, HTTP, NIS/YP • Mail - SMTP, POP, IMAP, Qmail, Sendmail • Admin Tools - admintool ,linuxconf, vmstat, iostat, top, trace route, ping, sar, ntop, webmin • Backup - tar, cpio, dump (ufsdump) • Security - SSH, SSL, IPchains, IPtables, TCP Wrappers, Tripwire, port scanners, password crackers Server Security hardening * Firewall [csf/apf/iptables] * Tripwire * chkrootkit , rkhunter * Secure Shell * PHP hardening, sysctl hardening etc Web Server hardening and tweaking. * Apache optimization * Adding mod_security rules * Mod_evasive , mod_limitipconn for preventing DDOS * Tweaking of apache directives Billing System * WHMCS - Blesta Database * MySQL MTA * Qmail with SpamAssassin + ClamAV * Exim with SpamAssassin + ClamAV Primary Language * Arabic Secondary Language (excellent) * English * Please note I apologize to accept any work that contain Adult contents, Wine, Dating and gambling.

    Associated with: Contact Center Writing and Translation, EGY-TECH Agency

    $22.22 /hr
    2,198 hours
    4.93
  10. Teri Burress

    Teri Burress Agency Contractor

    Exceptional Customer Service Representative

    United States - Last active: 8 hours ago - Tests: 5

    I would like to expand my knowledge and skills on data entry, customer service and support, and office skills as well as other fields. But I excel in office skills and a personal or virtual assistant is definitely my profession of choice. I am a full-time, online student and maintain a 4.0 GPA in my studies. I am choosing to try to work from home because I have a one year old son and I would like to spend time with him more, not to mention the price of childcare is outrageous. I would love to learn new things and broaden my knowledge of subjects I don't know. Since education and learning is so important to me, I don't want to stop at school. I would love to learn about anything and everything.

    Associated with: oDesk Payroll

    $16.67 /hr
    4,159 hours
    5.00